Uninstall problem

[Veronika]

http://img85.imageshack.us/img85/7123/clipboard01g.jpg

All temp files was deleted.
All files in “C:\WINDOWS\Installer” was deleted.
What can I do?

[spwolf]

Here you go:
http://www.conexware.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=10

that should fix the issue I think. Problem is when temp files are deleted, old installers are gone and new updates can not be installed anymore.

thanks,

[Serhiy]

Why not to keep the Installation files somewhere on target PC
e.g. in %appdata%\PowerArchiver Setup Files\11.50\powerarchiver.msi ?

This may help to avoid some MSI installation issues like this one…

[spwolf]

@NTFS:

Why not to keep the Installation files somewhere on target PC
e.g. in %appdata%\PowerArchiver Setup Files\11.50\powerarchiver.msi ?

This may help to avoid some MSI installation issues like this one…

Windows Installer chaches them and then uses the cache for uninstall, so it doesnt matter where we save them… and if user or some utility on users computer deletes the cache above happens.

[Serhiy]

@spwolf:

Windows Installer chaches them and then uses the cache for uninstall, so it doesnt matter where we save them… and if user or some utility on users computer deletes the cache above happens.

It caches MSI file only but not your source files (.cab files with “PowerArch.exe”, etc).
As you can see on Veronika’s screenshot it asks for source media path, but not it’s cache. Keeping source files allows to use msi’s “repair” and “add/remove components” features. And this will help to fix problems without Windows Installer Cleanup Utility. You just can choose “repair” and it will reinstall all the files. Then you will be able to remove the software (i guess the problem occurs because your setup attempts to run some Custom Action on uninstall like “_pasetup.exe /uninstall” and it fails if “_pasetup.exe” does not exist…

[spwolf]

@NTFS:

It caches MSI file only but not your source files (.cab files with “PowerArch.exe”, etc).
As you can see on Veronika’s screenshot it asks for source media path, but not it’s cache. Keeping source files allows to use msi’s “repair” and “add/remove components” features. And this will help to fix problems without Windows Installer Cleanup Utility. You just can choose “repair” and it will reinstall all the files. Then you will be able to remove the software (i guess the problem occurs because your setup attempts to run some Custom Action on uninstall like “_pasetup.exe /uninstall” and it fails if “_pasetup.exe” does not exist…

as i said, we tried it, it does not work.

As you can see in the screenshot, it cant locate actual MSI, not our files (which are actually inside MSI and not on their own). All that is in PowerArchiver installation is an MSI file.