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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    [BUG] PA 11.60.22 triggers "Windows - No Disk" error on startup

    Tech Support
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    • W
      welhaux last edited by

      PA 11.60.22 on Windows XP SP3

      I have a floppy drive in my system. There is no disk in it and I have not used it in about a year.

      When I launch PA via Windows Start menu (i.e. as opposed to double-clicking an archive), I get a “Windows - No Disk” message, because PA tries to access my floppy (A:) drive, when it should not be.

      This bug did not exist in 11.60 RC4.
      attachment_t_4221_0_pa_11_60_bug.png

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        try using reset to defaults… does that help?
        Do you have explorer view on?

        TBGBe 1 Reply Last reply Reply Quote 0
        • TBGBe
          TBGBe @spwolf last edited by

          Haven’t used PA for a week or so (on a course). But started PA (60.20) today and I got same error (identical - even parameter string). Also after web update (60.23)
          @spwolf:

          try using reset to defaults… does that help?
          Do you have explorer view on?

          Default - PA restarts in Classic ?? But no error message.
          Change to Modern View

          • Explorer with folders
          • Start folder system default

          Close PA
          Start PA
          Error appears again - the access LED on floppy Drive A: is activating
          Note:
          “Try again” just “loops” with error
          “Continue” and PA works.
          .

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            probably change the startup location to documents/desktop and see what happens then.

            then go into explorer view, click on my computer or C:\ and see when does the error show again (when is PA querying the A: drive).

            TBGBe 1 Reply Last reply Reply Quote 0
            • TBGBe
              TBGBe @spwolf last edited by

              @spwolf:

              probably change the startup location to documents/desktop and see what happens then.

              Yes, choosing specific folder seems to avoid problem.
              @spwolf:

              then go into explorer view, click on my computer or C:\ and see when does the error show again (when is PA querying the A: drive).

              [Folder View]
              Select “My Computer” - error message
              … Continue
              Select any folder on C:
              Select “My Computer” - error message

              repeatable loop :p

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @TBGBe last edited by

                @TBGBe:

                Yes, choosing specific folder seems to avoid problem.

                [Folder View]
                Select “My Computer” - error message
                … Continue
                Select any folder on C:
                Select “My Computer” - error message

                repeatable loop :p

                so basically it is when clicking on my computer?

                TBGBe 1 Reply Last reply Reply Quote 0
                • TBGBe
                  TBGBe @spwolf last edited by

                  Yes - but don’t forget initial start as well as “my computer” in folder view.

                  1 Reply Last reply Reply Quote 0
                  • W
                    welhaux last edited by

                    I am using Explorer view

                    For me, the startup location is set to “Last open archive.”

                    But when I startup, “Desktop” is the folder that initially appears in the Explorer view folder drop-down, followed shortly by PA trying to access my A: drive and failing. Then I get the error message and when I click on “Continue,” it then finally goes to my D: drive, which is the actual “last open archive” folder.

                    So it’s the “Last open archive” folder option that’s not working as it should and instead appears to be needlessly scanning drives on it’s way to selecting the correct folder.

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @welhaux last edited by

                      @welhaux:

                      I am using Explorer view

                      For me, the startup location is set to “Last open archive.”

                      But when I startup, “Desktop” is the folder that initially appears in the Explorer view folder drop-down, followed shortly by PA trying to access my A: drive and failing. Then I get the error message and when I click on “Continue,” it then finally goes to my D: drive, which is the actual “last open archive” folder.

                      So it’s the “Last open archive” folder option that’s not working as it should and instead appears to be needlessly scanning drives on it’s way to selecting the correct folder.

                      it does not matter what is the option (last open archive, default, etc), but what folder it ends up opening… if that folder sees A:\ directly, it will try to read it to see if it has any files on it.

                      W 1 Reply Last reply Reply Quote 0
                      • W
                        welhaux @spwolf last edited by

                        @spwolf:

                        it does not matter what is the option (last open archive, default, etc), but what folder it ends up opening… if that folder sees A:\ directly, it will try to read it to see if it has any files on it.

                        I believe you’ve misunderstood my explanation.

                        POINT #1: The last open archive folder is D:. That is the last folder where I opened an archive. That is the folder explorer view should default to when I launch PA from the Start menu, given that the “Last open archive” option is set.

                        POINT #2: Even though, as stated in POINT #1, D:\ was the last open archive folder, when I launch PA, it initially opens the Desktop folder before going to D:, and it is in that process of starting with Desktop then going to D:\ that it scans A:\ drive. This should not happen. Go directly to D:\ drive and don’t try and access any other drive. This is what SHOULD happen but is NOT happening, and that is why I get this error.

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          can someone send us their PA registry, to support at conexware . com? HKCU\Software\PowerArchiver.

                          thanks

                          W 1 Reply Last reply Reply Quote 0
                          • W
                            welhaux @spwolf last edited by

                            Registry file sent.

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              do you mind testing several versions to see which ones has it working properly? and we can go back to that… as we currently can not find any computer that we can reproduce it on…

                              1 Reply Last reply Reply Quote 0
                              • W
                                welhaux last edited by

                                Sure. Give me the links and I’ll give it a go.

                                spwolf 1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @welhaux last edited by

                                  @welhaux:

                                  Sure. Give me the links and I’ll give it a go.

                                  we got it - well, reproduced it… sent bug reports to perspective companies… hopefully it will be fixed within a week or.

                                  It has been like that for a while though, at least a month…

                                  W 1 Reply Last reply Reply Quote 0
                                  • W
                                    welhaux @spwolf last edited by

                                    @spwolf:

                                    we got it - well, reproduced it… sent bug reports to perspective companies… hopefully it will be fixed within a week or.

                                    Great. Thanks.

                                    @spwolf:

                                    It has been like that for a while though, at least a month…

                                    Seems about right. I know I skipped some builds, and I assumed the last PA release I installed, prior to the final, was RC4, because I have the setup file on my system, but I could be wrong considering that I did not encounter the bug until I installed the final build.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      Should be fixed in 11.60.25 build:
                                      http://bit.ly/4snT7H

                                      check it out and let us know… thanks!

                                      TBGBe 1 Reply Last reply Reply Quote 0
                                      • TBGBe
                                        TBGBe @spwolf last edited by

                                        @TBGBe:

                                        Start folder system default

                                        Reset to this setting with 11.60.23 - error appears.
                                        Upgrade to 11.60.25 - no more error message(s).

                                        So fixed (for me).

                                        W 1 Reply Last reply Reply Quote 0
                                        • W
                                          welhaux @TBGBe last edited by

                                          Partially fixed by 11.60.25:

                                          1. PowerArchiver still accesses the A: drive. This slows down population of the explorer view, as the A: drive is waited unnecessarily waited on.

                                          2. The error message is now gone.

                                          Why not just go directly to the last open archive folder? Why start from Desktop and drill down, drive by drive?

                                          1 Reply Last reply Reply Quote 0
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