Crash of PA Starter

[EricSch]

When I start a Backup script (copy folder on a HD to a network folder), the PA Starter crash (see attachment). :eek:

PA 11.60.08
Vista 64Bit
Non-Admin

[bradingram]

Im running Win7 RC1
have just installed (and paid for) laster version of PA 2010 (eng version),
i get the same error as above on ALL starts of the OS - as soon as i start windows , and the PAstarter starts up - i get the same error …

im not sure is this is due to Win7 , and/or the firewall , or something else

this means i cannot schedule any backups currently - only run as manually

i have made sure all EXEs are running as administrator , and in XP (SP3) , compatibility mode - always the same error appears …

I have a dual boot pc , and in XPpro - the problem does not exist

• forgot to add - im runing the 11.60 beta version !

[spwolf]

please check the date inside your PowerArchiver folder. Is PA Starter same date as powerarc.exe?

If so, please zip your HKCU\Software\PowerArchiver key and send it to support @ conexware . com.

p.s. backups are not scheduled by Starter but via Windows Scheduler.

[bradingram]

Uninstalled 11.6 Beta 1 - and ensured the physical directory had been removed , before reinstalling the “official” 11.5 release
and problem with PA starter appears to have gone

i can only assume - that when the 11.6 beta version was installed, some of the EXE/DLL were not updated correctly over 11.5 , and hence had a mix of versions

[spwolf]

you had old PA Starter, which had the issue

[BernG]

I had the same problem with 11.6 RC2, which went away when I fell back to 11.50.

Is it correct to assume that 11.6 RC2 was bundled with an old version of PA starter or did the 11.6 install not replace the old version?

[spwolf]

@BernG:

I had the same problem with 11.6 RC2, which went away when I fell back to 11.50.

Is it correct to assume that 11.6 RC2 was bundled with an old version of PA starter or did the 11.6 install not replace the old version?

Nope, rather 11.6 RC2 has new starter that does not get overwriten sometimes until you restart your computer (depending on OS).

Can you send us your HKCU\Software\PowerArchiver regostry key, zipped, at support @ conexware . com.

thanks

[spwolf]

(if you use german version, key is HKCU\Software\PowerArchiverInt)

thanks!

[BernG]

I sent.

But, realize the registry I sent is for version 11.50 (where PA starter works) I fell back to.

Good luck.

[spwolf]

thats ok too

what version of RC2 did you use, german or english?

[BernG]

Hopefully English. I received it through the program update to latest version notification (powarc1160rc2.exe).

[spwolf]

it seems that you just need to close PA Starter and then upgrade to RC2… that should work fine (so you wont need to restart after upgrading).

[BernG]

I thought I did have it stopped but maybe not.

I did the reinstall this time specifying that PA starter not be running. I then started it after install and its now working.

[spwolf]

Cool

[spwolf]

There were some additional improvements for this issue/starter.

You can re-download Preview version (11.60.12) from our website. Please check it out and see if this solved your issue.

Thanks!

[EricSch]

POWERARC.EXE is two days older than the starter.
I try to reinstall.