Crash of PA Starter

EricSch

When I start a Backup script (copy folder on a HD to a network folder), the PA Starter crash (see attachment). :eek:

PA 11.60.08
Vista 64Bit
Non-Admin

bradingram

Im running Win7 RC1
have just installed (and paid for) laster version of PA 2010 (eng version),
i get the same error as above on ALL starts of the OS - as soon as i start windows , and the PAstarter starts up - i get the same error …

im not sure is this is due to Win7 , and/or the firewall , or something else

this means i cannot schedule any backups currently - only run as manually

i have made sure all EXEs are running as administrator , and in XP (SP3) , compatibility mode - always the same error appears …

I have a dual boot pc , and in XPpro - the problem does not exist

forgot to add - im runing the 11.60 beta version !

spwolf

please check the date inside your PowerArchiver folder. Is PA Starter same date as powerarc.exe?

If so, please zip your HKCU\Software\PowerArchiver key and send it to support @ conexware . com.

p.s. backups are not scheduled by Starter but via Windows Scheduler.

bradingram

Uninstalled 11.6 Beta 1 - and ensured the physical directory had been removed , before reinstalling the “official” 11.5 release
and problem with PA starter appears to have gone

i can only assume - that when the 11.6 beta version was installed, some of the EXE/DLL were not updated correctly over 11.5 , and hence had a mix of versions

spwolf

you had old PA Starter, which had the issue

BernG

I had the same problem with 11.6 RC2, which went away when I fell back to 11.50.

Is it correct to assume that 11.6 RC2 was bundled with an old version of PA starter or did the 11.6 install not replace the old version?

spwolf

@BernG:

I had the same problem with 11.6 RC2, which went away when I fell back to 11.50.

Is it correct to assume that 11.6 RC2 was bundled with an old version of PA starter or did the 11.6 install not replace the old version?

Nope, rather 11.6 RC2 has new starter that does not get overwriten sometimes until you restart your computer (depending on OS).

Can you send us your HKCU\Software\PowerArchiver regostry key, zipped, at support @ conexware . com.

thanks

spwolf

(if you use german version, key is HKCU\Software\PowerArchiverInt)

thanks!

BernG

I sent.

But, realize the registry I sent is for version 11.50 (where PA starter works) I fell back to.

Good luck.

spwolf

thats ok too :)

what version of RC2 did you use, german or english?

BernG

Hopefully English. I received it through the program update to latest version notification (powarc1160rc2.exe).

spwolf

it seems that you just need to close PA Starter and then upgrade to RC2… that should work fine (so you wont need to restart after upgrading).

BernG

I thought I did have it stopped but maybe not.

I did the reinstall this time specifying that PA starter not be running. I then started it after install and its now working.

spwolf

Cool :)

spwolf

There were some additional improvements for this issue/starter.

You can re-download Preview version (11.60.12) from our website. Please check it out and see if this solved your issue.

Thanks!

EricSch

POWERARC.EXE is two days older than the starter.
I try to reinstall.