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Upgrade registration issue

Q

Hello, I used the support form to ask this a couple weeks ago but never received a response. Perhaps here would be better? Here’s the issue:

Powerarchiver 2019 was locking up testing a .7z file so I looked for and found a new version (note- new version didn’t fix this- I ended up using 7-Zip itself. Archive was large and contained a ton of files)

Upon installing it, I was prompted to register it or “continue unregistered” so I logged into the website and used the order recovery option to get my new codes for PA2021. However, after cutting and pasting my name and registration code, upon restart when I click on the help button it still shows as unregistered (it did not show the nag dialog again). I tried two different codes (see below). I also tried installing again using the link in the email but there was no difference. Where do I go from here? Thanks.

Update: After a couple weeks it still hasn’t negged me, but continues to show as unregistered in the (?) area- will this stop working altogether soon?

OS: Windows 10 Pro version 2004

File installed: first used PA 2019 to check for and install update, then used link in email which downloaded powarc200073.exe and installed that.

Codes used: first tried the toolbox/english code in first email, then tried the standard/international code in second email

Tech Support
PA2021: Cannot close ZIP Comment

Hi,

I can’t close ZIP archive comments. Neither in archive nor in explorer view the “x button” works. I’m testing with PA 20.00.73 (x64 and x86)

e5f2dd8c-e008-4c26-a364-4b1a0a8f8c69-image.png

Tech Support
Issues converting a folder of .zip files to .lhz files

O

Hi,

I’m using Convert Archives on a local folder of .zip files, converting them to .lzh files, and I’m finding that perhaps 1 in 75 files is actually converting and outputting a file. Even then, the .lzh file is incomplete, missing most of the source files.

The progress bars completes OK, say 75/75 files, but only one .lzh file exists in the output folder.

It seems to be the same with different source and output folders on both local and USB disk - I can’t see a pattern.

The files extract and compress (to .lzh) without issue on their own.

Is there a log file I can check please, to see why PA does not like these files as part of the batch conversion?

Thanks very much, Rich.

Tech Support
Do not include the extension in the file name of the compressed file

Hello everyone

I hope that despite my poor control of English, you can understand me.

When compressing a file, by default the extension is included as part of the file name. for example, if the file is name.pdf, the compressed file will be name_pdf.zip.

Is there any way for the extensions not to be included in the compressed file name? As much as I have searched I don’t see such an option.

Thanks for your time

Tech Support
Slow multipart RAR extraction

A

I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

Tech Support
Can't create PA files

B

Hi -

I have powerarchiver licenses for powerarchiver standard and toolbox (and also as a result for pro).

I can successfully register powerarchiver with my pro/toolbox codes, and it unlocks the majority of the content/features. However if I try and create a .pa style archive I get the registration popup saying I need PowerArchiver Pro (if I go to help/about I can verify I have the relevant version and it’s registered to me).

Tech Support
Powerarchiver 2021 incorrectly extract tar.xz file

E

Configuration:
Powerarchiver 2021 20.00.73
Windows 10 Education 10.0.19042 Build 19042

When extracting gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz , Powerarchiver wrongly thinks some .exe files have a length of zero:

98773b3b-65c0-48fa-8cd4-d081b2e0adee-image.png

Once extracted:
D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin>dir *.exe Volume in drive D is DATA Volume Serial Number is 0E12-BCA2 Directory of D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin 2020-11-20 07:10 PM 1,391,599 arm-none-linux-gnueabihf-addr2line.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ar.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-as.exe 2020-11-20 07:41 PM 3,030,119 arm-none-linux-gnueabihf-c++.exe 2020-11-20 07:10 PM 1,389,293 arm-none-linux-gnueabihf-c++filt.exe 2020-11-20 07:41 PM 3,027,513 arm-none-linux-gnueabihf-cpp.exe 2020-11-20 07:10 PM 4,040,503 arm-none-linux-gnueabihf-dwp.exe 2020-11-20 07:10 PM 391,769 arm-none-linux-gnueabihf-elfedit.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-g++.exe 2020-11-20 07:41 PM 3,026,926 arm-none-linux-gnueabihf-gcc-10.2.1.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ar.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-nm.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ranlib.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-gcc.exe 2020-11-20 07:41 PM 2,165,533 arm-none-linux-gnueabihf-gcov-dump.exe 2020-11-20 07:41 PM 2,343,605 arm-none-linux-gnueabihf-gcov-tool.exe 2020-11-20 07:41 PM 2,450,233 arm-none-linux-gnueabihf-gcov.exe 2020-11-20 07:54 PM 9,605,899 arm-none-linux-gnueabihf-gdb.exe 2020-11-20 07:41 PM 3,028,997 arm-none-linux-gnueabihf-gfortran.exe 2020-11-20 07:10 PM 1,412,943 arm-none-linux-gnueabihf-gprof.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.bfd.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.gold.exe 2020-11-20 07:41 PM 25,546,567 arm-none-linux-gnueabihf-lto-dump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-nm.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objcopy.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objdump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ranlib.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-readelf.exe 2020-11-20 07:10 PM 1,393,083 arm-none-linux-gnueabihf-size.exe 2020-11-20 07:10 PM 1,392,464 arm-none-linux-gnueabihf-strings.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-strip.exe 32 File(s) 67,465,867 bytes 0 Dir(s) 1,002,422,431,744 bytes free
When the same archive is being extracted from a git bash session (after having installed git 2.30.1 for Windows 64 bit version from git-scm.com), the .exe files are extracted as expected:
xz -k -d gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz tar xf gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar cd gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf/bin ll *.exe -rwxr-xr-x 1 User 197121 1391599 Nov 20 19:10 arm-none-linux-gnueabihf-addr2line.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ar.exe* -rwxr-xr-x 2 User 197121 2028927 Nov 20 19:10 arm-none-linux-gnueabihf-as.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-c++.exe* -rwxr-xr-x 1 User 197121 1389293 Nov 20 19:10 arm-none-linux-gnueabihf-c++filt.exe* -rwxr-xr-x 1 User 197121 3027513 Nov 20 19:41 arm-none-linux-gnueabihf-cpp.exe* -rwxr-xr-x 1 User 197121 4040503 Nov 20 19:10 arm-none-linux-gnueabihf-dwp.exe* -rwxr-xr-x 1 User 197121 391769 Nov 20 19:10 arm-none-linux-gnueabihf-elfedit.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-g++.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-10.2.1.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ar.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-nm.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ranlib.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc.exe* -rwxr-xr-x 1 User 197121 2165533 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-dump.exe* -rwxr-xr-x 1 User 197121 2343605 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-tool.exe* -rwxr-xr-x 1 User 197121 2450233 Nov 20 19:41 arm-none-linux-gnueabihf-gcov.exe* -rwxr-xr-x 1 User 197121 9605899 Nov 20 19:54 arm-none-linux-gnueabihf-gdb.exe* -rwxr-xr-x 1 User 197121 3028997 Nov 20 19:41 arm-none-linux-gnueabihf-gfortran.exe* -rwxr-xr-x 1 User 197121 1412943 Nov 20 19:10 arm-none-linux-gnueabihf-gprof.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.bfd.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.exe* -rwxr-xr-x 2 User 197121 4550029 Nov 20 19:10 arm-none-linux-gnueabihf-ld.gold.exe* -rwxr-xr-x 1 User 197121 25546567 Nov 20 19:41 arm-none-linux-gnueabihf-lto-dump.exe* -rwxr-xr-x 2 User 197121 1404945 Nov 20 19:10 arm-none-linux-gnueabihf-nm.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-objcopy.exe* -rwxr-xr-x 2 User 197121 1991350 Nov 20 19:10 arm-none-linux-gnueabihf-objdump.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ranlib.exe* -rwxr-xr-x 2 User 197121 1163376 Nov 20 19:10 arm-none-linux-gnueabihf-readelf.exe* -rwxr-xr-x 1 User 197121 1393083 Nov 20 19:10 arm-none-linux-gnueabihf-size.exe* -rwxr-xr-x 1 User 197121 1392464 Nov 20 19:10 arm-none-linux-gnueabihf-strings.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-strip.exe*
The same archive file does extract properly under a native Linux Ubuntu 20.04 system, or under Windows 10 using the WSL2 Linux subsystem using xz and tar.

Tech Support
Log waite for bugs to be fixed

D

Its a long time since people reported bugs like converter bug still no fix yet

Tech Support
Is PowerArchiver 2021 stable?

Hi,

I just saw, that on the Website, PowerArchiver 2021 20.00.73 is advertised as latest version. (Actually, the downloaded version says, it’s 20.00.70 in the about dialog)
But it still comes with the “red icon set” for preview versions and has some known unfixed bugs, as I read here.

Is it sufficiently stable to be used on production systems?

Kind regards

Tech Support
File Browser: Operations don't trigger UAC

This happens in Archive and Explorer Mode:
Navigate to a folder, which is UAC protected (for example C:\Program Files) Right click -> New -> Folder (or any other item)
=> Nothing happens
Expected behaviour: UAC prompt is triggered and a new folder (or file) will be created

PowerArchiver 19.00.57

Tech Support
Bugs I found and wanted to share with the team.

B

Hi I recently bought PowerArchiver and found some bugs and issues that I hit testing some of the features out.

If you are doing a backup and on the compression options screen its default is compression format is PA with no option to change disk spanning. If you change to 7-zip you can change disk spanning. If you change the disk spanning then move back to PA format the field for disk spanning disables but the option stays set to what you changed it to. When you do a backup it will use PA with files spanning but PowerArchiver says that its not a valid format when you open it. If PA can’t really do file spanning then this screen is allowing it.

I have attached an image where the progress bar is in the middle of the CD/DVD/BD Tools screen.

alt text

I have a 7-Zip file I created using the backup tools doing an increment backup. It opens and extracts just fine but if you using the Test option PowerArchiver locks up. Link to file: Backup-2021-02-05-20-35-36 TEST LOCKUP.7z

On any Zip/PA/7-Zip process the pause and cancel buttons do not work. You have to hard kill the entire application to get out.

Tech Support
Does PA supports Intel's zlib?

G

There would be many of us with Intel Processors.

and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

Reference:
https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

Can we get the same Functionality Under Hardware Acceleration Feature?

Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

Tech Support
PA Batch Archive post completion error

G

Hi,

After the batch archiving is complete, and if I click on whitespace of the PA app, I get this error.

PA Batch.png

I did check for ongoing process and ensured no archives were corrupt, It seems like activity did complete successfully but the error is shown for no reason, and only after clicking the whitespace.

Please see if this can be removed.

Tech Support
PA and conflict with Antivirus

G

I’m using the Kaspersky Total Security.

I have configured PA as exclusion as followed:

PA Exclusion.png

and also is set us trusted application

PA Trusted Application.png

Scenario:

My Antivirus likes to scan for everything, and it’s safeguarding behavior is to prevent the access to the file until the file is properly scanned for.

The issue:

PA when losses the access to file, it is stuck, consumes Resources, and never completes the process or throws any error

Recommendation:
PAStarter should also work as PAMonitor:
There should be a monitoring process, at least if I’m using queuing feature, that should check for never ending compression processes and terminate them so the queue can be little bit automated.

Also,
There should be multiple attempts at retrying if PA loses access to or is denied, instead of having to see process was stuck for longer duration.

Or, better, save the parameters I used for keeping the files in compression, and automatically restart the whole compression process after termination the same, of same folders and files set, this should happen in case if compression was stuck.

Tech Support
Using the Queue Feature affects Compression Ratio negatively

G

If you use Queue Feature, you are not saving on space, you are just squeezing less.

Here’s explaination:

https://youtu.be/XcxG2wxyink

I did test the same on multiple files, and of different types.

It does have large difference for each large file you are trying to squeeze.

Folders with multiple files, just have no benefits if you use Queue Feature

Tech Support
Problems with Color-scheme after upgrade to build 73

A

Hello!
I am using the portable version of PA2021. After switching from build 58 to 73 I have problems with the color-scheme:
While 58 behaves like expected and showed everything in light or dark colors according to the settings, 73 always shows the lower part of the window in dark colors, no matter whether I select automatic, light or dark.
This happens on a clean installation of 73 as well as on an update from build 58. I have attached two images generated on the same machine at the same time with the same settings. The upper shows build 73, the lower 58. Is it a bug or some changed setting I miss?
Thanks for help!
A.Borque

PA2021_73.png PA2021_58.png

Tech Support
Command line

L

Hello,

PowerArchiver Command Line 7 support file greater than 2 Go ?

Thanks

Tech Support
PA shows incorrect archive properties

G

If you have tabbed archive browsing(reuse same window for all archive opening)
and if you open two archives, and right click on older one to view properties it will only show of the recent archive that was opened, on all tabs/archives

upgraded to 20.0.73

Tech Support
Can I activate PowerArchiver on 2 devices with 1 license?

2

Hi.

I currently own the PowerArchiver Select - lifetime free upgrades and support for PowerArchiver Toolbox English license.

This license is active on 1 device. Does the license allow me to activate PowerArchiver on a second device that I own? Or do I need a separate license for that?

Thank you ! :)

Tech Support
No updates for portable version?

A

Hello!
While the installable version of PA 2021 has already received two updates and is at version 20.0.73 the portable version still remains at the initially released build 58. Are there plans to update that version, too?
Thanks for a reply!

Tech Support

Virtual Drives issues install

Tech Support

5377

MrAngelus last edited by

I’m using Windows 7 Build 7300 and PowerArchiver 11.50.66

and I can’t get Virtual drives to install at all
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suisse last edited by

same problem here
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spwolf conexware last edited by

please try again… thank you
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MrAngelus @spwolf last edited by

works now thanks
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moles42 Alpha Testers last edited by

surprised you didn’t ‘twitter’ the release of the updated Emulator…:)
I was watching for it.
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spwolf conexware @moles42 last edited by

@moles42:

surprised you didn’t ‘twitter’ the release of the updated Emulator…:)
I was watching for it.

noted for the future :)
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suisse @spwolf last edited by

working, thx
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