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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support

    Slow startup

    Tech Support
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    • drteeth
      drteeth last edited by

      Could somebody let me know the minimum system specs for the latest RC1? I installed it on a laptop, whilst not the most stellar of machines, where it took 29 secs for the main window to appear. Machine is defagged, running clean and lean. OpenOffice Writer 3.1 is ready to use in 20 secs.

      Celeron 2.6GB, Win XP, 496MB of ram just over half that used for cache, the rest free.

      Cheers

      DrT

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        use classic view, classic skin… hows that now?

        1 Reply Last reply Reply Quote 0
        • drteeth
          drteeth last edited by

          Exactly the same.

          Cheers

          DrT

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            is PA registered? if so, clear registration info and check then (so it is unregistered). lets see what happens now.

            1 Reply Last reply Reply Quote 0
            • drteeth
              drteeth last edited by

              I can clear the reg info, but not save the change. Clicking OK gives an error and the info returns. I can close the box by clicking the ‘X’ (top right) but PA remains registered.

              Cheers

              DrT

              PS Issue still present in RC2

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                delete your HKCU\Software\PowerArchiver key…

                drteeth 1 Reply Last reply Reply Quote 0
                • drteeth
                  drteeth @spwolf last edited by

                  @spwolf:

                  delete your HKCU\Software\PowerArchiver key…

                  WOW :D:D! 7-8 secs until the screen telling me how many days left of trial to run, under which the PA program was seen! How do I get that 7-8 secs startup with PA being registered? 29 to 8 secs startup is not to be sneezed at.

                  Cheers

                  DrT

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    we start by giving me an headache and then we move on :)

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      we have tried on our Turion and it starts within 4 seconds.

                      Are you sure the difference isnt because of it being cached in memory 2nd time you try?

                      drteeth 1 Reply Last reply Reply Quote 0
                      • drteeth
                        drteeth @spwolf last edited by

                        @spwolf:

                        we have tried on our Turion and it starts within 4 seconds.

                        Are you sure the difference isnt because of it being cached in memory 2nd time you try?

                        Definitely. Just booting up the offending PC to check again…classic menu and unregistered flies.

                        Cheers

                        DrT

                        1 Reply Last reply Reply Quote 0
                        • drteeth
                          drteeth last edited by

                          Nice to know it isn’t just me. I noticed that PA was not as quick as it was at loading when 2010 was first out in beta…and a fast(er) load was one of its plusses.

                          Cheers

                          DrT

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            @Fafner:

                            Looks like setting “Startup location” to a fixed folder (my Documents folder for me) solved the issue (was set on “Last open Archive” before).
                            Double clicking on whatever Archive now makes PA instantly open it like it should. Setting the option back to Last open Archive, PA starts to hang again when opening Archives double clicking in Explorer.

                            you have latest version right? Or older one? Check in Help> About, what version you have.

                            How many files/folders are there in folder where startup is slow?

                            spwolf 1 Reply Last reply Reply Quote 0
                            • drteeth
                              drteeth last edited by

                              No difference here at all with that change to a fixed folder.

                              Cheers

                              DrT

                              spwolf 1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware @drteeth last edited by

                                @drteeth:

                                No difference here at all with that change to a fixed folder.

                                Cheers

                                DrT

                                yeah, as i said, it is two completly different problems.

                                drteeth 1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @spwolf last edited by

                                  @Fafner:

                                  Version 11.50.49

                                  Just tested with a folder containing just 2 archives…still hangs if option is set to “last open archive”.
                                  Not a great issue for me as I have no need to have it on…happy I found a way to get rid of it.

                                  how many files in that folder? (startup one?).

                                  There has to be something in that startup folder thats causing it…

                                  spwolf 1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware @spwolf last edited by

                                    @Fafner:

                                    Can’t get what you’re meaning with “startup folder”, I’m sorry. I’m getting this with every archive, independently of the folder it’s stored in and of the number of files which are in that folder. Just having one folder with just 1 archive I get the hang when double clicking on it to open it with PA…

                                    so when you open an archive it takes how long?

                                    and if archive is in startup location (thats what i meant, location where PA Starts), same?

                                    What Antivirus are you using? It seems to be scanning the file before letting PA use it?

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      @Fafner:

                                      When the problem is there, PA hangs 5-6secs before opening Archives. When it isn’t there, PA opens Archives almost instantly (depending on how big they are).
                                      The hang is there if I start PA directly too…that means, not double clicking on an Archive but just starting the program. And just having one startup folder which doesn’t include more than 4 small zip Archives (max. 1.4mb). Like I said, forcing PA to a fixed startup folder looks to solve the problem, no idea on what it’s trying to do with the other option set.
                                      My AV program is Avast…don’t think this could be it, as I never had this problem till maybe a pair of months ago (maybe even less)…if that would be the problem, then it would be there having one fixed startup folder, or?

                                      can you please disable Avast temporary and try again… PA scans files when it starts, AV could be blocking access until it scans them.

                                      spwolf 1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware last edited by

                                        only difference in using last open archive as startup folder is that is starts in different folder than what you manually set, PA doesnt do anything else.

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware @spwolf last edited by

                                          @Fafner:

                                          Disabled all Avast resident protection modules…no difference noticed.

                                          hm, maybe send us your PA reg key to support at conexware . com

                                          HKCU\Software\PowerArchiver and zip it before sending.

                                          That will help us replicate this exactly.

                                          thanks!

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Got it… nothing special we could see from that.

                                            Lets check this.

                                            Create folder C:\1.
                                            Copy those zip files that you have in folder thats slowing down PA startup to C:\1. Now set PA to start in C:\1.

                                            Is it slower now as well? If it is slower, remove file by file from C:\1 and see if you can pin point what exactly is slowing it down.

                                            Doesnt that make sense?

                                            thanks

                                            spwolf 1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware @spwolf last edited by

                                              @Fafner:

                                              Tried this…I get the hang if I set PA to startup on that folder and if I double click on Archives stored in that Folder (I put 2 very small Archives into it).
                                              What I noticed is that I seem to get the very same hang while browsing to that Folder while setting it in PA options, at the exact moment when I click on the “Computer” icon (to make my drives show up). That doesn’t occur with any other application I have on my PC.
                                              The funny thing is that if I move my Archives to the default folder “My Documents”, I don’t get the hang (keeping PA set to a fixed startup folder).

                                              hm, something like that happened to me - i had AVG installed on our test computer Vista 64 bit (disabled), I uninstalled it so i can install Avast and after i restarted everything worked fine, even with avast installed and working.

                                              When was the last time you restarted that computer?

                                              F 1 Reply Last reply Reply Quote 0
                                              • F
                                                Fafner @spwolf last edited by

                                                @spwolf:

                                                hm, something like that happened to me - i had AVG installed on our test computer Vista 64 bit (disabled), I uninstalled it so i can install Avast and after i restarted everything worked fine, even with avast installed and working.

                                                When was the last time you restarted that computer?

                                                I restart it on a daily basis…

                                                1 Reply Last reply Reply Quote 0
                                                • drteeth
                                                  drteeth @spwolf last edited by

                                                  @spwolf:

                                                  yeah, as i said, it is two completly different problems.

                                                  Any news on this issue since I reported back on the test file?

                                                  Cheers

                                                  DrT

                                                  spwolf 1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware @drteeth last edited by

                                                    @drteeth:

                                                    Any news on this issue since I reported back on the test file?

                                                    Cheers

                                                    DrT

                                                    nope, we will have to rewrite something once final is released. Annoying issue :)

                                                    drteeth 1 Reply Last reply Reply Quote 0
                                                    • drteeth
                                                      drteeth @spwolf last edited by

                                                      @spwolf:

                                                      nope, we will have to rewrite something once final is released. Annoying issue :)

                                                      Feel free to contact me to test any fixes.

                                                      Cheers

                                                      DrT

                                                      1 Reply Last reply Reply Quote 0
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