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    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • "The specified account already exists" error

      S

      Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
      So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

      Dariusz

      Tech Support
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Self-extracting archive creation too messy!

      A

      Good morning,
      I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
      It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier!

      Tech Support
    • PA archiving issue with large files and shows incorrect original content's size for all types of archives.

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

      Tech Support
    • PA Not responding issue and Pause issue

      G

      Hi,

      So my rig is as below:
      CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (Turbo 3.7GHz)
      RAM: 16 Gigs DDR3
      Samsung SSD 860 EVO
      Windows 10 pro for workstations x64, freshly installed on 22nd Dec 2020, and updated.
      PA freshly downloaded on same day, so it’s 2021 x.x.62 version

      PA Stuck.png

      Issue and reproduction:
      If you start a compression, and if it’s mid way anywhere or even started, and you try to cancel it, the window will get stuck there, another click or key press will make the window not responding, then, and more will make windows to collect logs for crash, and the process will be terminated by windows

      On the other hand.

      If the process is mid way, and if you try to pause it, the compression, CPU utilization, RAM usage will stay/increase as if the compression if still going on, the whole process will take it’s course, instead of doing what we clicked on.

      So, both pause and cancel buttons are useless.

      Tech Support
    • powerarchiver starter 2021 high cpu usage

      N

      I recently installed PA 2021. But the PowerArchiver Starter, for my backups, keeps running at high CPU usage, I have to keep killing it, its running about 46% constantly.

      I have Windows 10 Pro, 20H2, build 19042.662

      Any ideas would be helpful.

      Thanks

      Tech Support
    • PowerArchiver Queue made worse

      G

      Just installed 2021 v20.00.63

      Now, when I add to queue, with or without using always use queue.

      The powerarc starter opens up in notification bar.

      and that’s it, no matter how many files I add to queue, no compression will start.

      I also cannot double click or right click the icon.

      If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.

      it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.

      Did you guys test it before releasing?

      Tech Support
    • PA does Negative compression, but 7zip does positive compression for same set of files

      G

      Hi,

      You can obtain the original file from here:

      https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management

      For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management

      Run the exe it will extract the installable drivers to C:\drivers

      I tried to compress the whole folder using PA using following parameters:
      Extreme, strong optimize.
      image_2020-12-27_195344.png

      This resulted in negative compression.

      However same file is compressed by 7zip alpha, with positive compression:

      PA Negative compression.png

      I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.

      Tech Support
    • BUG: Dragging and dropping not working, hangs

      AluminumHaste

      Over the last few months, I’ve been trying to track down the cause of a hanging bug in PA.
      I have found a reliable test case (on my computer at least).

      I am trying to extract the folders/files from: https://github.com/codereader/DarkRadiant/releases/download/2.9.0/windeps.7z

      By selecting both folders, then dragging over to a Windows Explorer window on another HDD.
      I’m not sure what causes this but this just doesn’t do anything, progress bar appears, but nothing happens.
      PA shows about 5% CPU utilization and I’ve left this going all night and it never does anything.
      It doesn’t always happen, but this morning this is reliably failing for me.
      The folder I’m dragging to is under Git source control, but this also happens when dragging into other folders also, but not always, sometimes it works.

      If I do a regular extraction and use the dialog box to select the location to extract to, that always works.

      Windows 10 64bit Pro 20H2 (19042.630)
      Ryzen 3900X
      Anti Virus is built in Windows Security only.

      I captured a dump of the running process if that helps: https://drive.google.com/file/d/1WLzHG_fOAMtzGMMFLHlIElnQXhsoPyYd/view?usp=sharing

      Tech Support
    • PA 20.00.63 update still install 20.00.62

      2

      Hi.

      I have noticed after updating PowerArchiver through PatchBeam to 20.00.63, after the installer finished and I recheck for updates, it still tells me that I have version 20.00.62 installed and prompts to download 20.00.63 again.

      This also happens when I install from the offline setup file powarc200063.exe ( https://powerarchiverdl.cachefly.net/2021/powarc200063.exe ). It still installs version 20.00.62 and the process goes over and over again.

      Also, in PowerArchiver About screen I see version 20.00.62 but in Programs and Features in Windows 10, version 20.00.63 is displayed as being installed.

      Can someone check and see if they experience similar behavior?

      Thank you!

      Tech Support
    • Bug with opening an archive while a file is being extracted from an already opened archive

      A

      When I double click on a file within an archive the file gets temporarily extracted to being opened with the external program. When I now go back to the windows explorer and want to open another archive while the file from the first archive is still being extraceted, a new window of power archiver opens and immediatly closes. It opens and closes the new window repeatedly until the extraction of the file from the first archive is completed.

      I use the option that power archiver opens a new tab when another archive is opened.

      This happend with version 20.00.60. I wanted to update it to 20.00.63 as shown in the update window but it just updates to 20.00.62. It still shows that 20.00.63 is available but never seem to update to that version. The bug still exists though.

      Tech Support
    • PA very slow to launch (double click) html file from archive

      S

      I have some large zip files (~ 40 MB) with a lot of html files. When I double click on one of them in the archive, it takes a long time (eg 20 sec) for the file to be extracted and opened in the browser.

      I am using version 19.00.59.

      I discovered that the root cause of the problem is that all the files in the archive are extracted to the temporary dir before the selected file is launched.

      It does not appear to happen with other file types (such as pdf) nor when dragging a html file into the browser.

      I think I recall this issue being raised by someone else, but could not find it.

      Tech Support
    • Windows Explorer extension doesnt compress to .zip

      C

      On PowerArchiver 2021 (20.00.60) and windows 10, Both options in the windows explorer shell extension, “Compress to …zip” and “Compress to …zipx” create a .zipx file. ¿Its this intended?

      Tech Support
    • slow ring update?

      MrAngelus

      My slow ring still reads as 19.00.59… will it ever offer an update to 2021 or is that something I must do manually?

      Tech Support
    • PA 2021 associate formats popup Minor bug

      F

      Hello there,

      I was installing-uninstalling and reinstalling PA 2021 due to another bug when I noticed a minor popup “bug” if it is considered a bug, regarding application association with recommended formats.

      During PA installation you get to choose those options
      Installation 1.png

      I have ticked Associate PA with recommended formats

      Installation completes and when you open PA the defult theme is Windows Ribbon.
      When I changed it to Classic Theme, PA restarts for changes to take effect and then I get the below popup (Sorry I have a greek system)
      It asks: Do you want PA to associate with recommended formats now?
      Options: Associate for all users and Never show again.
      Popup 2.png

      I could swear that once I was changing themes and icons all the time to see which one I prefered and also toggling PA.exe to run as admin and windows compatibility mode and got this popup twice or tripple times.
      Well this one does not bother me at all, I just posted it for the records if needed!

      Tech Support
    • Inconsistency with disabled tabs and multiple instances of PA allowed

      A

      If I the Configuration > View > Standard > Disable Tabs option is checked, when double clicking inside archives on files supported by the internal viewer (PDF, JPEG etc.) they are opened in associated application rather than on a new tab in PA internal viewer, which is expected behavior.
      Next, if the Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking on archives associated with PA in Explorer they are opened in new PA instance when there is another one already running, which is expected behavior.
      But when Configuration > View > Standard > Disable Tabs option is checked AND Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking inside archives on archive files they are opened in the same instance of PA with no way to get back to the parent archive. I would expect, that when the user doesn’t want to use tabs AND want to use multiple PA instances, that in such case double clicking on archive located inside another archive, the second one would open in a new PA window.

      Tech Support
    • Typo in help output of command line tools

      T

      I’ve made the sections of the output bold to indicate where the typo is.

      Version 7 output
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      p|P : store relative Pathnames|store full Pathnames
      PP : store full Pathnames including drive
      c[0,1,2,10,11,13,15,17,19,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (z - use optimized compression method based on file exstension)
      g : create Solid archive (7Z format only)

      Version 9 output…
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      P : store full Pathnames
      PP : store full Pathnames including drive
      p : store relative Pathnames
      c[0,1,2,10,11,12,13,14,15,16,17,18,19,u,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (o - use LZMA2
      (u - use pLZMA4, f - use ZSTD, k - use PPMd_sh, e - use Deflate64
      (z - use optimized strong compression method based on file exstension)
      (x - use optimized fast compression method based on file exstension)
      (m<filters|methods> - use custom set of filters and methods for .PA archive
      y[r|b|d|x|p|d] - filters reflate, bcj2, x64flt, rep, delta
      ypc<size> - custom rep c size
      ypm<size> - custom rep mem size
      yrx<size> - custom reflate zlib level (1-9)
      yt{x} - number of threads
      ya - debug mode
      mt : set multithreading on
      g : create Solid archive (7Z format only)

      Tech Support
    • Error updating from .58 to .60 via patchbeam

      skypx

      error.jpg

      Tech Support

    Slow startup

    Tech Support
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    • drteeth
      drteeth last edited by

      Could somebody let me know the minimum system specs for the latest RC1? I installed it on a laptop, whilst not the most stellar of machines, where it took 29 secs for the main window to appear. Machine is defagged, running clean and lean. OpenOffice Writer 3.1 is ready to use in 20 secs.

      Celeron 2.6GB, Win XP, 496MB of ram just over half that used for cache, the rest free.

      Cheers

      DrT

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        use classic view, classic skin… hows that now?

        1 Reply Last reply Reply Quote 0
        • drteeth
          drteeth last edited by

          Exactly the same.

          Cheers

          DrT

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            is PA registered? if so, clear registration info and check then (so it is unregistered). lets see what happens now.

            1 Reply Last reply Reply Quote 0
            • drteeth
              drteeth last edited by

              I can clear the reg info, but not save the change. Clicking OK gives an error and the info returns. I can close the box by clicking the ‘X’ (top right) but PA remains registered.

              Cheers

              DrT

              PS Issue still present in RC2

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                delete your HKCU\Software\PowerArchiver key…

                drteeth 1 Reply Last reply Reply Quote 0
                • drteeth
                  drteeth @spwolf last edited by

                  @spwolf:

                  delete your HKCU\Software\PowerArchiver key…

                  WOW :D:D! 7-8 secs until the screen telling me how many days left of trial to run, under which the PA program was seen! How do I get that 7-8 secs startup with PA being registered? 29 to 8 secs startup is not to be sneezed at.

                  Cheers

                  DrT

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    we start by giving me an headache and then we move on :)

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      we have tried on our Turion and it starts within 4 seconds.

                      Are you sure the difference isnt because of it being cached in memory 2nd time you try?

                      drteeth 1 Reply Last reply Reply Quote 0
                      • drteeth
                        drteeth @spwolf last edited by

                        @spwolf:

                        we have tried on our Turion and it starts within 4 seconds.

                        Are you sure the difference isnt because of it being cached in memory 2nd time you try?

                        Definitely. Just booting up the offending PC to check again…classic menu and unregistered flies.

                        Cheers

                        DrT

                        1 Reply Last reply Reply Quote 0
                        • drteeth
                          drteeth last edited by

                          Nice to know it isn’t just me. I noticed that PA was not as quick as it was at loading when 2010 was first out in beta…and a fast(er) load was one of its plusses.

                          Cheers

                          DrT

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            @Fafner:

                            Looks like setting “Startup location” to a fixed folder (my Documents folder for me) solved the issue (was set on “Last open Archive” before).
                            Double clicking on whatever Archive now makes PA instantly open it like it should. Setting the option back to Last open Archive, PA starts to hang again when opening Archives double clicking in Explorer.

                            you have latest version right? Or older one? Check in Help> About, what version you have.

                            How many files/folders are there in folder where startup is slow?

                            spwolf 1 Reply Last reply Reply Quote 0
                            • drteeth
                              drteeth last edited by

                              No difference here at all with that change to a fixed folder.

                              Cheers

                              DrT

                              spwolf 1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware @drteeth last edited by

                                @drteeth:

                                No difference here at all with that change to a fixed folder.

                                Cheers

                                DrT

                                yeah, as i said, it is two completly different problems.

                                drteeth 1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @spwolf last edited by

                                  @Fafner:

                                  Version 11.50.49

                                  Just tested with a folder containing just 2 archives…still hangs if option is set to “last open archive”.
                                  Not a great issue for me as I have no need to have it on…happy I found a way to get rid of it.

                                  how many files in that folder? (startup one?).

                                  There has to be something in that startup folder thats causing it…

                                  spwolf 1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware @spwolf last edited by

                                    @Fafner:

                                    Can’t get what you’re meaning with “startup folder”, I’m sorry. I’m getting this with every archive, independently of the folder it’s stored in and of the number of files which are in that folder. Just having one folder with just 1 archive I get the hang when double clicking on it to open it with PA…

                                    so when you open an archive it takes how long?

                                    and if archive is in startup location (thats what i meant, location where PA Starts), same?

                                    What Antivirus are you using? It seems to be scanning the file before letting PA use it?

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      @Fafner:

                                      When the problem is there, PA hangs 5-6secs before opening Archives. When it isn’t there, PA opens Archives almost instantly (depending on how big they are).
                                      The hang is there if I start PA directly too…that means, not double clicking on an Archive but just starting the program. And just having one startup folder which doesn’t include more than 4 small zip Archives (max. 1.4mb). Like I said, forcing PA to a fixed startup folder looks to solve the problem, no idea on what it’s trying to do with the other option set.
                                      My AV program is Avast…don’t think this could be it, as I never had this problem till maybe a pair of months ago (maybe even less)…if that would be the problem, then it would be there having one fixed startup folder, or?

                                      can you please disable Avast temporary and try again… PA scans files when it starts, AV could be blocking access until it scans them.

                                      spwolf 1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware last edited by

                                        only difference in using last open archive as startup folder is that is starts in different folder than what you manually set, PA doesnt do anything else.

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware @spwolf last edited by

                                          @Fafner:

                                          Disabled all Avast resident protection modules…no difference noticed.

                                          hm, maybe send us your PA reg key to support at conexware . com

                                          HKCU\Software\PowerArchiver and zip it before sending.

                                          That will help us replicate this exactly.

                                          thanks!

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Got it… nothing special we could see from that.

                                            Lets check this.

                                            Create folder C:\1.
                                            Copy those zip files that you have in folder thats slowing down PA startup to C:\1. Now set PA to start in C:\1.

                                            Is it slower now as well? If it is slower, remove file by file from C:\1 and see if you can pin point what exactly is slowing it down.

                                            Doesnt that make sense?

                                            thanks

                                            spwolf 1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware @spwolf last edited by

                                              @Fafner:

                                              Tried this…I get the hang if I set PA to startup on that folder and if I double click on Archives stored in that Folder (I put 2 very small Archives into it).
                                              What I noticed is that I seem to get the very same hang while browsing to that Folder while setting it in PA options, at the exact moment when I click on the “Computer” icon (to make my drives show up). That doesn’t occur with any other application I have on my PC.
                                              The funny thing is that if I move my Archives to the default folder “My Documents”, I don’t get the hang (keeping PA set to a fixed startup folder).

                                              hm, something like that happened to me - i had AVG installed on our test computer Vista 64 bit (disabled), I uninstalled it so i can install Avast and after i restarted everything worked fine, even with avast installed and working.

                                              When was the last time you restarted that computer?

                                              F 1 Reply Last reply Reply Quote 0
                                              • F
                                                Fafner @spwolf last edited by

                                                @spwolf:

                                                hm, something like that happened to me - i had AVG installed on our test computer Vista 64 bit (disabled), I uninstalled it so i can install Avast and after i restarted everything worked fine, even with avast installed and working.

                                                When was the last time you restarted that computer?

                                                I restart it on a daily basis…

                                                1 Reply Last reply Reply Quote 0
                                                • drteeth
                                                  drteeth @spwolf last edited by

                                                  @spwolf:

                                                  yeah, as i said, it is two completly different problems.

                                                  Any news on this issue since I reported back on the test file?

                                                  Cheers

                                                  DrT

                                                  spwolf 1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware @drteeth last edited by

                                                    @drteeth:

                                                    Any news on this issue since I reported back on the test file?

                                                    Cheers

                                                    DrT

                                                    nope, we will have to rewrite something once final is released. Annoying issue :)

                                                    drteeth 1 Reply Last reply Reply Quote 0
                                                    • drteeth
                                                      drteeth @spwolf last edited by

                                                      @spwolf:

                                                      nope, we will have to rewrite something once final is released. Annoying issue :)

                                                      Feel free to contact me to test any fixes.

                                                      Cheers

                                                      DrT

                                                      1 Reply Last reply Reply Quote 0
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