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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    Error: The password is incorrect

    Tech Support
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    • B
      bugfix last edited by

      Using PA2010B2 I cannot open a zip file password protected made by a previous PA version.
      The file opens regulary with PA2009.
      Every time I try to enter password the same error: incorrect password.

      1 Reply Last reply Reply Quote 0
      • M
        mentorcaptl last edited by

        @bugfix:

        Using PA2010B2 I cannot open a zip file password protected made by a previous PA version.
        The file opens regulary with PA2009.
        Every time I try to enter password the same error: incorrect password.

        I had this happen to me before. It was explained to me that unless you know the exact password, you will not be able to access the zip file.

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          @bugfix:

          Using PA2010B2 I cannot open a zip file password protected made by a previous PA version.
          The file opens regulary with PA2009.
          Every time I try to enter password the same error: incorrect password.

          is it possible to send us that file? does it have long password? How many characters?

          B 1 Reply Last reply Reply Quote 0
          • B
            bugfix @spwolf last edited by

            The password is 8 characters long. Unfortunately the content of the file is too much confidential.
            I’ll try to reproduce the error so maybe I can send you something.

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware last edited by

              you should be able to reproduce it, try same/similar password with similar file (size, file type, filename).

              that would help us a lot!

              1 Reply Last reply Reply Quote 0
              • ivan
                ivan conexware last edited by

                Also, is this file created with PA 2009 or some older version?

                B 1 Reply Last reply Reply Quote 0
                • B
                  bugfix @ivan last edited by

                  @ivan:

                  Also, is this file created with PA 2009 or some older version?

                  The file is dated 24/06/2007 so could be created with a version before the PA 2009.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    can you please try reproducing it…. we have to reproduce it to fix it!

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      jc_ryman @spwolf last edited by

                      I too had several password protected zip files for which the latest beta would not extract when given the correct password. Reinstalling the last version (11/03/04) corrected the problem.

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        we fixed the issue - it was with encrypted archives created with PA 2007 and earlier… will be fixed in beta 3

                        B 1 Reply Last reply Reply Quote 0
                        • B
                          bugfix @spwolf last edited by

                          @spwolf:

                          we fixed the issue - it was with encrypted archives created with PA 2007 and earlier… will be fixed in beta 3

                          Good! I wasn’t able to reproduce the error because I haven’t got anymore the old “right” version.

                          1 Reply Last reply Reply Quote 0
                          • B
                            brcummin last edited by

                            I also have an archive that opens with WinZip12, and which used to open in PA2009 (and PA2008). I have reproduced this problem in a sample archive and have attached it for inspection.

                            The passphrase is long:
                            The Academic ApPoinTmEnt unit IS located in Room207 of HoveyHall

                            @bugfix:

                            Using PA2010B2 I cannot open a zip file password protected made by a previous PA version.
                            The file opens regulary with PA2009.
                            Every time I try to enter password the same error: incorrect password.

                            attachment_p_18286_0_createdinpacantopeninwzip.zip
                            attachment_p_18286_1_createdinwzipcantopeninpa.zip

                            spwolf 1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @brcummin last edited by

                              @brcummin:

                              I also have an archive that opens with WinZip12, and which used to open in PA2009 (and PA2008). I have reproduced this problem in a sample archive and have attached it for inspection.

                              The passphrase is long:
                              The Academic ApPoinTmEnt unit IS located in Room207 of HoveyHall

                              that was fixed in upcoming release as well :-)

                              B 1 Reply Last reply Reply Quote 0
                              • B
                                brcummin @spwolf last edited by

                                @spwolf:

                                that was fixed in upcoming release as well :-)

                                Good answer – but that will be updated when? I have been limping along since April 1st by using an evaluation version of WinZip12.

                                Is version 11.50.37 not a production release?

                                spwolf 1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @brcummin last edited by

                                  @brcummin:

                                  Good answer – but that will be updated when? I have been limping along since April 1st by using an evaluation version of WinZip12.

                                  Is version 11.50.37 not a production release?

                                  beta 2 you mean? its beta 2 :-). This bug was introduced in beta 2… so it will be fixed in next version.

                                  thanks

                                  B B 2 Replies Last reply Reply Quote 0
                                  • B
                                    brcummin @spwolf last edited by

                                    @spwolf:

                                    beta 2 you mean? its beta 2 :-). This bug was introduced in beta 2… so it will be fixed in next version.

                                    thanks

                                    Got it. I had apparently checked the beta and official auto update option. The splash screen for 2010 doesn’t say “beta” and the “about” version didn’t have any “beta” so I didn’t twig that it was beta. I do now see that the install package says “b2.” I have downgraded to the v9.

                                    Thanks for the guidance.

                                    1 Reply Last reply Reply Quote 0
                                    • B
                                      bugfix @spwolf last edited by

                                      @spwolf:

                                      This bug was introduced in beta 2… so it will be fixed in next version.

                                      The bug is also present in beta 1.

                                      spwolf 1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware @bugfix last edited by

                                        @bugfix:

                                        The bug is also present in beta 1.

                                        there are two different bugs in the same thread, dont get me going on that… :)

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware last edited by

                                          Please check beta 3 via web update or download page and let us know if this issue has been fixed… thank you!

                                          1 Reply Last reply Reply Quote 0
                                          • B
                                            bugfix last edited by

                                            For the file that I couldn’t open, with B3 no more problems :-)
                                            Thanks a lot.

                                            1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware last edited by

                                              goodies :)

                                              1 Reply Last reply Reply Quote 0
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