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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Possible bug in creating password protected zip files in v11.03.04

    Tech Support
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    • M
      mj0hnson last edited by

      I can’t find any setting to prevent an issue caused by the following task:

      1. Right click on a folder and choose “Compress to Zip + Options”

      2. Choose any encryption from the dropdown box.

      3. Press Add and type in a password when prompted twice.

      …the result is a password protected file which always includes a copy of the folder structure (which is empty) along with the files.

      1 Reply Last reply Reply Quote 0
      • S
        Serhiy last edited by

        Can’t reproduce this. Please check if you don’t have the “Save full folder info” option checked.

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          Maybe give us more details of folder structure that is being saved?

          thanks!

          1 Reply Last reply Reply Quote 0
          • M
            mj0hnson last edited by

            No, I don’t have the “Save full folder info” option checked.

            Since there are so many settings and everyone uses different ones, here’s the easiest way to reproduce the issue:

            –-
            Perform a clean install and make this single change:

            Options/Configuration/Miscellaneous/General
            uncheck - “Use normal relative path”

            (I don’t like having this option turned on since it creates an unnecessary root folder in an archive if a single folder is zipped)

            Create a folder on your desktop called “test” and place two text files in it.

            Right-click on the folder and choose “Compress with Options” and click “Add”

            At this point you end up with an archive which contains the two text files along with an unnecessary and empty folder structure.

            If you were to choose “Compress to “test.zip”” instead, a proper archive is built.

            The reason I felt it had to do with password protected files is that I would choose “Compress with Options” to include a password and “Compress to…” otherwise.

            Having researched this further, I’ve discovered that when you simply choose “Compress with Options”, you get that issue regardless of whether or not you password protect it as shown in the steps above.

            1 Reply Last reply Reply Quote 0
            • M
              mj0hnson last edited by

              The empty folder stucture being saved using the steps in my last message is (in my case):

              Documents and Settings
              …Administrator
              ….Desktop
              …test

              Thanks

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                thanks, we will check it out…

                I 1 Reply Last reply Reply Quote 0
                • I
                  INTREPID @spwolf last edited by

                  I have the same problem.

                  It’s a bug.

                  And it happens whenever you select:

                  Compress to Zip + Options (password protected or not)

                  Example:

                  1. Right click on a folder that contains 3 files located at D:\Desktop\Sample Folder
                  2. Select “Compress to Zip + Options”
                  3. Uncheck all checkboxes and use default options
                  4. Click on Add

                  The zip file is created called: Sample Folder.zip It contains the 3 files, plus an empty folder: Desktop\Sample Folder

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    miiiliiiiiiiiiiii

                    I 1 Reply Last reply Reply Quote 0
                    • I
                      INTREPID @spwolf last edited by

                      What does “miiiliiiiiiiiiiii” mean? :confused:

                      spwolf 1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware @INTREPID last edited by

                        @INTREPID:

                        What does “miiiliiiiiiiiiiii” mean? :confused:

                        :-)

                        calling Mili to write the bug down into our bug list :P

                        I 1 Reply Last reply Reply Quote 0
                        • I
                          INTREPID @spwolf last edited by

                          oh “Mili” the person. Sorry, I’m new to this forum. Our friend Mili. :) Gotcha…

                          1 Reply Last reply Reply Quote 0
                          • M
                            Mili conexware last edited by

                            Have no fear, Mili is here!! :)

                            Had tested this earlier but could not reproduce. Finally reproduced it.

                            Reported to dev team. Thanks mj0hnson!!!

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mj0hnson @Mili last edited by

                              Glad it’s being fixed :)

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                please check with official beta 1, and let us know if this has been fixed… thank you!

                                1 Reply Last reply Reply Quote 0
                                • M
                                  mj0hnson last edited by

                                  It’s been fixed - Thanks!

                                  1 Reply Last reply Reply Quote 0
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