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    • Missing virtual driver in Patchbeam

      pirrbe

      PA 2023 22.00.08
      Long time no seeing. So I start up the new year with a first problem : the virtual driver cannot be installed. Reason : it is missing in the Fast Ring PatchBeam Update Service…
      Virtual driver PA 2023-01-28 152607.png
      It seems a standard problem with new releases :-)
      Can I have a link or can it be fixed. Thank you. CU later

      Tech Support
    • PA 21.00.18 testing via context menu causes extraction of files

      D

      When the function for testing archives is invoked via the shell context menu (PowerArchiver > Test) then all the files in the archive get extracted to the current folder.

      The test dialog reports as many errors as there are files in the archive but it fails to give any hint as to which files are supposed to be erroneous or what the nature of the problem might be. Comparing the extracted files to the originals shows no differences at all.

      The .7z in question was produced with maximised compression settings in 7zip (taking forever but resulting in smaller archives than .7z produced by PowerArchiver with maximised settings). Therefore I wanted to see whether PowerArchiver can at least test .7z that it produced itself. Hence I had PowerArchiver convert a .pa with the same contents to .7z. There weren’t any errors reported but the resulting .7z contained fewer than half of the files contained in the .pa (137 of 366), so I scratched that test.

      Performance is abysmal when testing via the context menu (e.g. almost 2 minutes for testing a .7z that 7zip tests in 4 seconds), but that is most likely due to the fact that the extracted files are written to disk. Testing the same .7z in the PowerArchiver GUI takes only 8 seconds but causes the mysterious appearance of a UAC dialog, as reported elsewhere.

      The testing function is vital because PowerArchiver has a history of producing archives that it cannot unpack without errors or that do not conform to the respective file format standards (e.g. ZIP) so that other programs report them as erroneous.

      The point of creating archives is that the files in them will most likely have to be extracted at some point. If the extraction cannot be guaranteed to produce correct results then the whole program is absolutely pointless. Actually, worse than pointless - it causes data loss and hence damage.

      Tech Support
    • Start PowerArchiver 2023 Starter when my computer starts

      Brian Gregory

      In PowerArchiver 2023 22.00.06 configuration, the option labelled “Start PowerArchiver 2023 Starter when my computer starts” seems to be redundant.

      I am only allowed to change this option when PA Starter is disabled, and then it seems to be ignored.

      When I enable PA Starter this option is forced to the enabled state.

      I think it’d be good to remove “Start PowerArchiver 2023 Starter when my computer starts” completely. I’ve always found it confusing having both options.

      Added later: However i don’t particularly want to use queue but I do like having the PAStarter icon in my tray area.

      Tech Support
    • Testing .pa archives

      PA_Fan

      W10 Pro 22H2 - 64 -bit

      PA 22.00.06 (PA 2023)

      It has been the case with previous versions of PowerArchiver, but I had hoped that the latest might behave differently. Not so, I’m afraid.

      I have, for various obscure reasons, created a few .pa archives, mainly in the hope that they will save me some more space. From time to time, I use the “Test” option to check that important archives are OK and uncorrupted.

      With every .pa archive I’ve tested, the process runs through OK but then reports that there are errors. This is always the number of files in the archive e.g. if 11 files, then 11 errors reported.

      In the .pa, I can:-

      preview the files (usually PDF) extract some or all files and look at or use them convert the .pa to a .zip or .zipx archive, which then works fine and tests without errors

      Is it the case that the Test routine isn’t designed for .pa archives, or is there another reason? Although the .pa seems to function properly, despite the test reporting errors, I would like to be sure that every .pa is OK and not “broken”.

      Some of the .pas are quite old and produced with earlier PA versions (they are truly “archives”). If I extract all the files in the old .pa, create a new, fresh .pa and add back the files to that, then test the new, no errors (at least in the .pa I’ve tried this on) are reported. This would suggest a mismatch between old .pas and newer versions of PA itself.

      Tech Support
    • PA 21.00.18 Action / Test behaves oddly for me on .PA files

      Brian Gregory

      PA 21.00.18 running on Windows 7 64 bit.
      I made a big .PA file and thought I’d check it was made correctly with Menu / Actions / Test.
      Discovered:
      a) PA always issues a UAC prompt to do this!
      b) PA always says there are many errors in PA files.

      Tech Support
    • Small UI / Theme bug in 2023

      Z

      Clipboard02.jpg

      See the, supposedly, blank space where the green box is? It’s like that in Modern Light theme too. I can toggle it, but it’s missing text or shouldn’t be there I guess?

      Thanks :)

      Tech Support
    • PowerArchiver and PACL for macOS

      spwolf

      Dear @Alpha-Testers and all of our users,

      time has come for testing of PowerArchiver and PACL for macOS.
      Please let us know here if you have Mac and can test latest builds.

      Features implemented:
      PowerArchiver 2020 - tabbing, opening, extracting, adding, testing, favorite folders, support for multiple languages, opening via Finder, explorer mode, installer.
      PACL 10 - support for most formats and features in Windows version.

      Upcoming: Tools such as archive converter, batch zip, multi-extract.

      To start testing, please sign up here in this thread, and we will send you latest build.

      thank you!

      Ashampoo_Snap_Wednesday, November 20, 2019_12h54m56s_008_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m05s_009_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m14s_010_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m30s_011_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m39s_012_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h55m49s_013_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h56m00s_014_.png Ashampoo_Snap_Wednesday, November 20, 2019_12h54m43s_007_.png

      76e97ab9-8d75-4175-9ce8-446500031f38-image.png

      Tech Support
    • Functions in Windows 11 context menu no longer work after last Windows Update

      T

      For some reason, the PowerArchiver functions in the Windows 11 context menu no longer work after the last Windows Update. Only the functions in the classic context menu function as they should.

      I’ve tried uninstalling PowerArchiver and using RevoUninstaller to remove all bits and pieces that were left behind and did a clean install of PowerArchiver, it didn’t fix the issue. Other items in the Windows 11 context menu work.

      Tech Support

    Cannot run backup

    Tech Support
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    • K
      kalaroo last edited by

      G’day, mates. I used to run PA 10.22 on Win XP SP3 and the backups were fine. When I upgraded to 11.03, the old pbs files will start the process for powerarc.exe, the main window appears briefly, then disappears and the process just sits idle w/ 0% CPU.

      If I open the main interface & try to create a new backup file, I type the name into the dialog, then after OK, it returns to the main window. No file is created.

      I’ve tried re-install/uninstall several times to no avail. When I return to 10.22, everything works as expected again. How can I fix this? Thanks!

      1 Reply Last reply Reply Quote 0
      • TBGBe
        TBGBe last edited by

        @kalaroo:

        G’day, mates. I used to run PA 10.22 on Win XP SP3 and the backups were fine. When I upgraded to 11.03, the old pbs files will start the process for powerarc.exe, the main window appears briefly, then disappears and the process just sits idle w/ 0% CPU.

        Not sure if PAv10 pbs files are compatible with PAv11 - but if they can’t be run, you should be able to edit them.
        By the way, do you have PAv11.03 or PAv11.02.03 :p
        @kalaroo:

        If I open the main interface & try to create a new backup file, I type the name into the dialog, then after OK, it returns to the main window. No file is created.

        Do you mean the name of the pbs script - or of the actual archive? May be a silly question but have you tried different names?

        I do not have these problems on WinXP SP3…

        K TBGBe 2 Replies Last reply Reply Quote 0
        • K
          kalaroo @TBGBe last edited by

          G’day. I am using PA 11.01.03. I’ll check for an update. Yes, even if the PA 10 pbs scripts aren’t compatible, I should be able to create a new one. I was typing the name of the pbs script in the dialog box but nothing new is created. I tried several different names.

          My work computer is WinXP SP2 (not that different from SP3) and was also running PA 10.22. I upgraded that to PA 11.01.03 but it’s working fine there!

          I suspect Win has some crud somewhere that’s preventing this update from working but cannot debug it further w/o guidance.

          TBGBe 1 Reply Last reply Reply Quote 0
          • TBGBe
            TBGBe @kalaroo last edited by

            @kalaroo:

            G’day. I am using PA 11.01.03. I’ll check for an update.

            Should be 11.02.03
            @kalaroo:

            I should be able to create a new one. I was typing the name of the pbs script in the dialog box but nothing new is created. I tried several different names.

            Checking basics - Also check that you have write permission on the folder to store the pbs and the Windows\task folder (PA writes here for scheduling).
            @kalaroo:

            My work computer is WinXP SP2 (not that different from SP3) and was also running PA 10.22. I upgraded that to PA 11.01.03 but it’s working fine there!

            I suspect Win has some crud somewhere that’s preventing this update from working but cannot debug it further w/o guidance.

            PA settings are stored in windows registry. A bit desperate - don’t do this if unsure (and be sure to backup registry first) - but you could try uninstalling (again); reboot; and then delete the PowerArchiver key/folder from the registry.
            [ HKEY_Current_User/Software/PowerArchiver ]
            Then reboot and install PA “clean”.

            T 1 Reply Last reply Reply Quote 0
            • T
              Tattenbach @TBGBe last edited by

              I can confirm that you cannot create the PowerArchiver script files (.pbs) with version 11.02. After you type the name (the name does not matter, short names, long names, names with no spaces, etc) and click OK nothing else happens. Neither the .pbs file is created nor the next window opens, so basically the backup function does not work.

              This happens in two different installations in, both, Win XP and Win 2K.

              It does NOT happen with version 10 (I have a U3 copy), in the same installations.

              Yeah, I have write permissions. This is the PRO version. I paid for it, no trial, etc, etc…

              Yeah, this is a bug.

              Thanks for fixing this.

              PS. SP3 in WinXP / SP4 in W2K

              1 Reply Last reply Reply Quote 0
              • TBGBe
                TBGBe @TBGBe last edited by

                I can only repeat that
                @TBGBe:

                … PAv11.02.03 …
                I do not have these problems on WinXP SP3…

                Also on two different PCs :confused:

                TBGBe 1 Reply Last reply Reply Quote 0
                • TBGBe
                  TBGBe @TBGBe last edited by

                  Until spwolf (or Millie or Ivan) jumps in let’s try to identify the difference between our setups …

                  1. Both my installs are upgrades from earlier v11 (not from v10) installs.
                  2. I don’t use ftp (should not matter, but still… ).
                  3. I don’t have Queue (PAstarter) running.
                  4. I don’t have networked drives (but do have USB drives).

                  Anything “jump out” to either of you?

                  TBGBe 1 Reply Last reply Reply Quote 0
                  • TBGBe
                    TBGBe @TBGBe last edited by

                    Another thought …
                    On both PCs I use PC Tools Security Suite.
                    What Anti-virus / Firewall are you using?

                    T 1 Reply Last reply Reply Quote 0
                    • T
                      Tattenbach @TBGBe last edited by

                      • upgrade from previous versions too (version 10.xx and previously version 9.xx and beyond). I have not tried uninstalling and re-installing but OP already said he tried that to no success.
                      • dont backup to ftp
                      • dont use queue
                      • dont have network drives either and I do have USB drives

                      Use AVG paid in XP and Avast free in W2K (I boot several OSs in this laptop). Use Comodo FW 2.4

                      Win XP has WinZip 12 and also 7Zip but partition with W2K has just PA.

                      I repeat, backup feature works well with PA version 10 in both partitions.

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        Two questions:

                        1. how exactly are you starting new pbs (there are several different ways to start new backup)? Step by step please.

                        2. where are you trying to save those PBS files (full folder path)?

                        this will help us troubleshoot the issue and deliver solution faster…

                        thanks!

                        T 1 Reply Last reply Reply Quote 0
                        • T
                          Tattenbach @spwolf last edited by

                          Thanks for answering. To your questions:

                          1. how exactly are you starting new pbs (there are several different ways to start new backup)? Step by step please.

                          A > You can try at least 3 different ways, with the same results:

                          • File > New > New backup script
                          • Backup > Create/Edit (CTRL-P)
                          • From the backup Window

                          2. where are you trying to save those PBS files (full folder path)?

                          A > By default PA offers “My Documents” as a place to save the script. You can try saving the new file there or in another folder, in the end they are not created.

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            filename doesnt matter either? test.pbs wont work?

                            Can you try saving test.pbs in C:\test please?

                            thanks!

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              and what language version is this? English, German?

                              T 1 Reply Last reply Reply Quote 0
                              • T
                                Tattenbach @spwolf last edited by

                                English, OS’es are English too.

                                Tried uninstalling, cleaning the registry, booting and installing new. Same results, even with version 11.00.

                                It’s funny but if you uninstall version 11.xx and then right after, install version 10.22 every thing works fine, no reboot needed.

                                Version 11.xx has a key in the registry called Scripts which is empty but version 10.22 does not have this key.

                                PS: Tried German version (11.02) and the issue remains. Also nothing changes if I try saving the script in c:\test (file its never created)

                                T 1 Reply Last reply Reply Quote 0
                                • T
                                  Tattenbach @Tattenbach last edited by

                                  I installed PA 2007 (after uninstalling version 2009) in another folder. Then installed PA 2009 in the default folder. Both programs run apart from each other but the Backup function works only in PA 2007 (10.22)

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    So this is on English XP, with PA 2009 11.02 installed in C:\Progream Files\PowerArchiver?

                                    We will try to reproduce it on our test setup in the lab tomorrow…

                                    T 1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      this is on 32bit Vista, right?

                                      1 Reply Last reply Reply Quote 0
                                      • T
                                        Tattenbach @spwolf last edited by

                                        @spwolf:

                                        So this is on English XP, with PA 2009 11.02 installed in C:\Progream Files\PowerArchiver?

                                        We will try to reproduce it on our test setup in the lab tomorrow…

                                        As I explained in one of my first posts, this happens in both English versions of Windows XP and Windows 2K (installed in the same computer). In both cases PA is installed in C:\Program Files\PowerArchiver

                                        I have been looking at the entries in the registry, comparing 11.02 and 10.22 but cannot find any significant difference. I also wanted to use 10.22 dlls with 11.02 but I have to unregister (and then register) these libs and I do not have the time to further mess with the system.

                                        Will try to test it in another computer later.

                                        T 1 Reply Last reply Reply Quote 0
                                        • T
                                          Tattenbach @Tattenbach last edited by

                                          This must be an issue with another program (s) currently installed or that was once installed in the system.

                                          I tried version 11.02 in a Win XP SP2 relatively new installation and the backup feature works well, it even creates the script in a deeply nested folder and also using very long file names (with blanks).

                                          Or perhaps a service that is not running. Do you need any service for this feature? Or which dll deals with it?

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            if you are talking about simply creating pbs script and not even getting wizard interface, then it really does nothing but create an file and then starts editing it… as simple as that…

                                            do what are the differences in software installed? Maybe turn off everything you have running on computer with issues and then see what happens?

                                            thanks!

                                            T 1 Reply Last reply Reply Quote 0
                                            • T
                                              Tattenbach @spwolf last edited by

                                              I don’t have much running, antivirus and firewall. I will switch them off and let you know, later, because I am at work now.

                                              I shut down services that I do not use all the time and have scripts that start them up when I need them, this is why I asked you if the wizard needs any specific running service.

                                              As I said, and also the other poster, the script file is never created and the wizard dialog box never opens. I noticed that with version 10.22 the script file is written to disk even if you do not proceed further with the wizard, so it must be a function calling “create a file” or something similar.

                                              PS: Anyway I decided to revert back to PA 10.22 in W2K to be able to run the backups. WINZIP has a wizard too, so I can live without this.

                                              1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware last edited by

                                                hm, in Comodo, if yo use proactive security, when you click on New Backup, screen will pop up asking you if you want to allow program (PA) to launch another process from itself (or something like that)… if you blocked this, creating new PBS will not work…

                                                Thats the only way we could reproduce this… so check out your Comodo firewall settings… in our case, it pops up big notice every time it blocks something so it would be hard to miss.

                                                K T 2 Replies Last reply Reply Quote 0
                                                • K
                                                  kalaroo @spwolf last edited by

                                                  To help answer some questions about my system, I posted some details at the bottom. I actually wiped my system yesterday b/c I noticed that the monitor power-off hadn’t been working in a couple of months.

                                                  The monitor problem previously occurred about a year ago which coincided w/ my computer not understanding how to use a USB external hard disk. It kept having a problem until I re-plugged it in after Windows booted. The Windows re-install fixed that too…

                                                  So now the backup screen appears fine in PA 11.02.03 and I will try to run a backup tonight. I apologize that we won’t be able to get further information from my system about this but until I saw Tattenbach’s reply today, I didn’t know that anybody else had this odd problem.

                                                  • Windows XP SP3 - English 32bit
                                                  • ZoneAlarm firewall (latest as of today)
                                                  • Avast 4.8 anti-virus
                                                  • PA queue disabled
                                                  • full admin rights to all drives & folders

                                                  No anti-virus or firewall alerts were seen when this problem occurred, so I agree that it’s probably related to the registry or some dll roaming around.

                                                  1 Reply Last reply Reply Quote 0
                                                  • T
                                                    Tattenbach @spwolf last edited by

                                                    @spwolf:

                                                    hm, in Comodo, if yo use proactive security, when you click on New Backup, screen will pop up asking you if you want to allow program (PA) to launch another process from itself (or something like that)… if you blocked this, creating new PBS will not work…

                                                    Thats the only way we could reproduce this… so check out your Comodo firewall settings… in our case, it pops up big notice every time it blocks something so it would be hard to miss.

                                                    There is no alert form Comodo about PA (or any part of it) when I click on create new backup. In fact there is no alert either for PA 10.22 and this version works well. This does not mean that I had not previously blocked a popup and checked the ‘don’t ask again box’ for a particular component only present in version 11.xx.

                                                    I could not test anything yesterday, sorry did not have the time. I will try again tonight.

                                                    It seems this is going to be difficult to solve, because there are not many users having this issue (kalaroo is free from it now, after reinstalling). Again, it is not a big issue for me for the reasons I mentioned yesterday.

                                                    1 Reply Last reply Reply Quote 0
                                                    • spwolf
                                                      spwolf conexware last edited by

                                                      yeah, lets try turning it off and see what happens (Comodo)… it might be something else so we would like to solve the issue.

                                                      thanks

                                                      T 1 Reply Last reply Reply Quote 0
                                                      • T
                                                        Tattenbach @spwolf last edited by

                                                        No positive results shutting Comodo Firewall down (program and service).

                                                        spwolf 2 Replies Last reply Reply Quote 0
                                                        • spwolf
                                                          spwolf conexware @Tattenbach last edited by

                                                          @Tattenbach:

                                                          No positive results shutting Comodo Firewall down (program and service).

                                                          There is great program called DLL Show:
                                                          http://www.gregorybraun.com/DLLShow.html

                                                          Run it and check what runs under powerarc.exe. We can see what dll’s are attached there and thats pretty much the only way we can troubleshoo this.

                                                          You can send the log in txt for via email or attach it here as zip… email support at conexware . com.

                                                          T 1 Reply Last reply Reply Quote 0
                                                          • spwolf
                                                            spwolf conexware @Tattenbach last edited by

                                                            thanks!

                                                            1 Reply Last reply Reply Quote 0
                                                            • T
                                                              Tattenbach @spwolf last edited by

                                                              @spwolf:

                                                              There is great program called DLL Show:
                                                              http://www.gregorybraun.com/DLLShow.html

                                                              Run it and check what runs under powerarc.exe. We can see what dll’s are attached there and thats pretty much the only way we can troubleshoo this.

                                                              You can send the log in txt for via email or attach it here as zip… email support at conexware . com.

                                                              Sorry for the late response, I have been very busy. I will have a look at DLL Show tonight. Process Explorer should also work. I will reply asap.

                                                              T 1 Reply Last reply Reply Quote 0
                                                              • T
                                                                Tattenbach @Tattenbach last edited by

                                                                OK, sent the e-mail minutes ago

                                                                1 Reply Last reply Reply Quote 0
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