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    • Upgrade registration issue

      Q

      Hello, I used the support form to ask this a couple weeks ago but never received a response. Perhaps here would be better? Here’s the issue:

      Powerarchiver 2019 was locking up testing a .7z file so I looked for and found a new version (note- new version didn’t fix this- I ended up using 7-Zip itself. Archive was large and contained a ton of files)

      Upon installing it, I was prompted to register it or “continue unregistered” so I logged into the website and used the order recovery option to get my new codes for PA2021. However, after cutting and pasting my name and registration code, upon restart when I click on the help button it still shows as unregistered (it did not show the nag dialog again). I tried two different codes (see below). I also tried installing again using the link in the email but there was no difference. Where do I go from here? Thanks.

      Update: After a couple weeks it still hasn’t negged me, but continues to show as unregistered in the (?) area- will this stop working altogether soon?

      OS: Windows 10 Pro version 2004

      File installed: first used PA 2019 to check for and install update, then used link in email which downloaded powarc200073.exe and installed that.

      Codes used: first tried the toolbox/english code in first email, then tried the standard/international code in second email

      Tech Support
    • Do not include the extension in the file name of the compressed file

      Mario Lopez

      Hello everyone

      I hope that despite my poor control of English, you can understand me.

      When compressing a file, by default the extension is included as part of the file name. for example, if the file is name.pdf, the compressed file will be name_pdf.zip.

      Is there any way for the extensions not to be included in the compressed file name? As much as I have searched I don’t see such an option.

      Thanks for your time

      Tech Support
    • Issues converting a folder of .zip files to .lhz files

      O

      Hi,

      I’m using Convert Archives on a local folder of .zip files, converting them to .lzh files, and I’m finding that perhaps 1 in 75 files is actually converting and outputting a file. Even then, the .lzh file is incomplete, missing most of the source files.

      The progress bars completes OK, say 75/75 files, but only one .lzh file exists in the output folder.

      It seems to be the same with different source and output folders on both local and USB disk - I can’t see a pattern.

      The files extract and compress (to .lzh) without issue on their own.

      Is there a log file I can check please, to see why PA does not like these files as part of the batch conversion?

      Thanks very much, Rich.

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Can't create PA files

      B

      Hi -

      I have powerarchiver licenses for powerarchiver standard and toolbox (and also as a result for pro).

      I can successfully register powerarchiver with my pro/toolbox codes, and it unlocks the majority of the content/features. However if I try and create a .pa style archive I get the registration popup saying I need PowerArchiver Pro (if I go to help/about I can verify I have the relevant version and it’s registered to me).

      Tech Support
    • PA2021: Cannot close ZIP Comment

      BigMike

      Hi,

      I can’t close ZIP archive comments. Neither in archive nor in explorer view the “x button” works. I’m testing with PA 20.00.73 (x64 and x86)

      e5f2dd8c-e008-4c26-a364-4b1a0a8f8c69-image.png

      Tech Support
    • Powerarchiver 2021 incorrectly extract tar.xz file

      E

      Configuration:
      Powerarchiver 2021 20.00.73
      Windows 10 Education 10.0.19042 Build 19042

      When extracting gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz , Powerarchiver wrongly thinks some .exe files have a length of zero:

      98773b3b-65c0-48fa-8cd4-d081b2e0adee-image.png

      Once extracted:

      D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin>dir *.exe Volume in drive D is DATA Volume Serial Number is 0E12-BCA2 Directory of D:\Temp\Powerarchiver\gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf\bin 2020-11-20 07:10 PM 1,391,599 arm-none-linux-gnueabihf-addr2line.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ar.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-as.exe 2020-11-20 07:41 PM 3,030,119 arm-none-linux-gnueabihf-c++.exe 2020-11-20 07:10 PM 1,389,293 arm-none-linux-gnueabihf-c++filt.exe 2020-11-20 07:41 PM 3,027,513 arm-none-linux-gnueabihf-cpp.exe 2020-11-20 07:10 PM 4,040,503 arm-none-linux-gnueabihf-dwp.exe 2020-11-20 07:10 PM 391,769 arm-none-linux-gnueabihf-elfedit.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-g++.exe 2020-11-20 07:41 PM 3,026,926 arm-none-linux-gnueabihf-gcc-10.2.1.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ar.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-nm.exe 2020-11-20 07:41 PM 609,607 arm-none-linux-gnueabihf-gcc-ranlib.exe 2020-11-20 07:41 PM 0 arm-none-linux-gnueabihf-gcc.exe 2020-11-20 07:41 PM 2,165,533 arm-none-linux-gnueabihf-gcov-dump.exe 2020-11-20 07:41 PM 2,343,605 arm-none-linux-gnueabihf-gcov-tool.exe 2020-11-20 07:41 PM 2,450,233 arm-none-linux-gnueabihf-gcov.exe 2020-11-20 07:54 PM 9,605,899 arm-none-linux-gnueabihf-gdb.exe 2020-11-20 07:41 PM 3,028,997 arm-none-linux-gnueabihf-gfortran.exe 2020-11-20 07:10 PM 1,412,943 arm-none-linux-gnueabihf-gprof.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.bfd.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ld.gold.exe 2020-11-20 07:41 PM 25,546,567 arm-none-linux-gnueabihf-lto-dump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-nm.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objcopy.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-objdump.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-ranlib.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-readelf.exe 2020-11-20 07:10 PM 1,393,083 arm-none-linux-gnueabihf-size.exe 2020-11-20 07:10 PM 1,392,464 arm-none-linux-gnueabihf-strings.exe 2020-11-20 07:10 PM 0 arm-none-linux-gnueabihf-strip.exe 32 File(s) 67,465,867 bytes 0 Dir(s) 1,002,422,431,744 bytes free

      When the same archive is being extracted from a git bash session (after having installed git 2.30.1 for Windows 64 bit version from git-scm.com), the .exe files are extracted as expected:

      xz -k -d gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar.xz tar xf gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf.tar cd gcc-arm-10.2-2020.11-mingw-w64-i686-arm-none-linux-gnueabihf/bin ll *.exe -rwxr-xr-x 1 User 197121 1391599 Nov 20 19:10 arm-none-linux-gnueabihf-addr2line.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ar.exe* -rwxr-xr-x 2 User 197121 2028927 Nov 20 19:10 arm-none-linux-gnueabihf-as.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-c++.exe* -rwxr-xr-x 1 User 197121 1389293 Nov 20 19:10 arm-none-linux-gnueabihf-c++filt.exe* -rwxr-xr-x 1 User 197121 3027513 Nov 20 19:41 arm-none-linux-gnueabihf-cpp.exe* -rwxr-xr-x 1 User 197121 4040503 Nov 20 19:10 arm-none-linux-gnueabihf-dwp.exe* -rwxr-xr-x 1 User 197121 391769 Nov 20 19:10 arm-none-linux-gnueabihf-elfedit.exe* -rwxr-xr-x 2 User 197121 3030119 Nov 20 19:41 arm-none-linux-gnueabihf-g++.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-10.2.1.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ar.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-nm.exe* -rwxr-xr-x 1 User 197121 609607 Nov 20 19:41 arm-none-linux-gnueabihf-gcc-ranlib.exe* -rwxr-xr-x 2 User 197121 3026926 Nov 20 19:41 arm-none-linux-gnueabihf-gcc.exe* -rwxr-xr-x 1 User 197121 2165533 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-dump.exe* -rwxr-xr-x 1 User 197121 2343605 Nov 20 19:41 arm-none-linux-gnueabihf-gcov-tool.exe* -rwxr-xr-x 1 User 197121 2450233 Nov 20 19:41 arm-none-linux-gnueabihf-gcov.exe* -rwxr-xr-x 1 User 197121 9605899 Nov 20 19:54 arm-none-linux-gnueabihf-gdb.exe* -rwxr-xr-x 1 User 197121 3028997 Nov 20 19:41 arm-none-linux-gnueabihf-gfortran.exe* -rwxr-xr-x 1 User 197121 1412943 Nov 20 19:10 arm-none-linux-gnueabihf-gprof.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.bfd.exe* -rwxr-xr-x 4 User 197121 2572182 Nov 20 19:10 arm-none-linux-gnueabihf-ld.exe* -rwxr-xr-x 2 User 197121 4550029 Nov 20 19:10 arm-none-linux-gnueabihf-ld.gold.exe* -rwxr-xr-x 1 User 197121 25546567 Nov 20 19:41 arm-none-linux-gnueabihf-lto-dump.exe* -rwxr-xr-x 2 User 197121 1404945 Nov 20 19:10 arm-none-linux-gnueabihf-nm.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-objcopy.exe* -rwxr-xr-x 2 User 197121 1991350 Nov 20 19:10 arm-none-linux-gnueabihf-objdump.exe* -rwxr-xr-x 2 User 197121 1421598 Nov 20 19:10 arm-none-linux-gnueabihf-ranlib.exe* -rwxr-xr-x 2 User 197121 1163376 Nov 20 19:10 arm-none-linux-gnueabihf-readelf.exe* -rwxr-xr-x 1 User 197121 1393083 Nov 20 19:10 arm-none-linux-gnueabihf-size.exe* -rwxr-xr-x 1 User 197121 1392464 Nov 20 19:10 arm-none-linux-gnueabihf-strings.exe* -rwxr-xr-x 2 User 197121 1531656 Nov 20 19:10 arm-none-linux-gnueabihf-strip.exe*

      The same archive file does extract properly under a native Linux Ubuntu 20.04 system, or under Windows 10 using the WSL2 Linux subsystem using xz and tar.

      Tech Support
    • Log waite for bugs to be fixed

      D

      Its a long time since people reported bugs like converter bug still no fix yet

      Tech Support
    • Is PowerArchiver 2021 stable?

      BigMike

      Hi,

      I just saw, that on the Website, PowerArchiver 2021 20.00.73 is advertised as latest version. (Actually, the downloaded version says, it’s 20.00.70 in the about dialog)
      But it still comes with the “red icon set” for preview versions and has some known unfixed bugs, as I read here.

      Is it sufficiently stable to be used on production systems?

      Kind regards

      Tech Support
    • File Browser: Operations don't trigger UAC

      BigMike

      This happens in Archive and Explorer Mode:

      Navigate to a folder, which is UAC protected (for example C:\Program Files) Right click -> New -> Folder (or any other item)
      => Nothing happens

      Expected behaviour: UAC prompt is triggered and a new folder (or file) will be created

      PowerArchiver 19.00.57

      Tech Support
    • Bugs I found and wanted to share with the team.

      B

      Hi I recently bought PowerArchiver and found some bugs and issues that I hit testing some of the features out.

      If you are doing a backup and on the compression options screen its default is compression format is PA with no option to change disk spanning. If you change to 7-zip you can change disk spanning. If you change the disk spanning then move back to PA format the field for disk spanning disables but the option stays set to what you changed it to. When you do a backup it will use PA with files spanning but PowerArchiver says that its not a valid format when you open it. If PA can’t really do file spanning then this screen is allowing it.

      I have attached an image where the progress bar is in the middle of the CD/DVD/BD Tools screen.

      alt text

      I have a 7-Zip file I created using the backup tools doing an increment backup. It opens and extracts just fine but if you using the Test option PowerArchiver locks up. Link to file: Backup-2021-02-05-20-35-36 TEST LOCKUP.7z

      On any Zip/PA/7-Zip process the pause and cancel buttons do not work. You have to hard kill the entire application to get out.

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • PA Batch Archive post completion error

      G

      Hi,

      After the batch archiving is complete, and if I click on whitespace of the PA app, I get this error.

      PA Batch.png

      I did check for ongoing process and ensured no archives were corrupt, It seems like activity did complete successfully but the error is shown for no reason, and only after clicking the whitespace.

      Please see if this can be removed.

      Tech Support
    • PA and conflict with Antivirus

      G

      I’m using the Kaspersky Total Security.

      I have configured PA as exclusion as followed:

      PA Exclusion.png

      and also is set us trusted application

      PA Trusted Application.png

      Scenario:

      My Antivirus likes to scan for everything, and it’s safeguarding behavior is to prevent the access to the file until the file is properly scanned for.

      The issue:

      PA when losses the access to file, it is stuck, consumes Resources, and never completes the process or throws any error

      Recommendation:
      PAStarter should also work as PAMonitor:
      There should be a monitoring process, at least if I’m using queuing feature, that should check for never ending compression processes and terminate them so the queue can be little bit automated.

      Also,
      There should be multiple attempts at retrying if PA loses access to or is denied, instead of having to see process was stuck for longer duration.

      Or, better, save the parameters I used for keeping the files in compression, and automatically restart the whole compression process after termination the same, of same folders and files set, this should happen in case if compression was stuck.

      Tech Support
    • Using the Queue Feature affects Compression Ratio negatively

      G

      If you use Queue Feature, you are not saving on space, you are just squeezing less.

      Here’s explaination:

      https://youtu.be/XcxG2wxyink

      I did test the same on multiple files, and of different types.

      It does have large difference for each large file you are trying to squeeze.

      Folders with multiple files, just have no benefits if you use Queue Feature

      Tech Support
    • Problems with Color-scheme after upgrade to build 73

      A

      Hello!
      I am using the portable version of PA2021. After switching from build 58 to 73 I have problems with the color-scheme:
      While 58 behaves like expected and showed everything in light or dark colors according to the settings, 73 always shows the lower part of the window in dark colors, no matter whether I select automatic, light or dark.
      This happens on a clean installation of 73 as well as on an update from build 58. I have attached two images generated on the same machine at the same time with the same settings. The upper shows build 73, the lower 58. Is it a bug or some changed setting I miss?
      Thanks for help!
      A.Borque

      PA2021_73.png PA2021_58.png

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • PA shows incorrect archive properties

      G

      If you have tabbed archive browsing(reuse same window for all archive opening)
      and if you open two archives, and right click on older one to view properties it will only show of the recent archive that was opened, on all tabs/archives

      upgraded to 20.0.73

      Tech Support
    • Can I activate PowerArchiver on 2 devices with 1 license?

      2

      Hi.

      I currently own the PowerArchiver Select - lifetime free upgrades and support for PowerArchiver Toolbox English license.

      This license is active on 1 device. Does the license allow me to activate PowerArchiver on a second device that I own? Or do I need a separate license for that?

      Thank you ! :)

      Tech Support
    • No updates for portable version?

      A

      Hello!
      While the installable version of PA 2021 has already received two updates and is at version 20.0.73 the portable version still remains at the initially released build 58. Are there plans to update that version, too?
      Thanks for a reply!

      Tech Support

    FTP Option does not work

    Tech Support
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    • S
      steiale last edited by

      Task is quite simple.

      Compress folder and copy to ftp.

      I can make a profile but I can’t test my settings. Would be nice if there would be a test button.

      Ftp is accessible from commandline and works as expected.

      PA2009 runs say that backup was successfully. No file in ftp folder.

      Any ideas?

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        check default folder in ftp profile… that could be the issue…

        S 1 Reply Last reply Reply Quote 0
        • S
          steiale @spwolf last edited by

          Already checked several times.

          Did some testing with the backup feature… A COMPLETE DESASTER…!!!

          No scheduled backup was run. So no backups at all.

          But a small light at the end of the tunnel. When I run a backup of a dir like about 200MB it seems to work. Even the ftp does work then. But when I try to make a backup of dirs having GBs it doesn’t even start.

          Hope this is a RC issue… This was the reason I bought it for. Doing backups from my servers and copy away via ftp.

          Regards, Alex

          S 1 Reply Last reply Reply Quote 0
          • S
            steiale @steiale last edited by

            Did some more testing…

            ok… Here we go. When I use the zip format instead of 7zip it does work. Didn’t try scheduled backup yet, but the backup now to ftp does work.

            On another server with exactly the same ftp settings i get this in the log file…

            Backup to D:\Temp_PA468319321\kpi01-23-09-2008.zip started at 23.09.2008 08:31:27
            Backup Done. D:\Temp_PA468319321\kpi01-23-09-2008.zip
            Uploading D:\Temp_PA468319321\kpi01-23-09-2008.zip
            connecting to ritstor
            220 Gene6 FTP Server v3.10.0 (Build 2) ready…

            230 User ritbackup logged in.

            setting directory
            Uploading kpi01-23-09-2008.zip
            Error uploading file. Check if destination path exists and you have write access.
            Also check passive mode if you are behind NAT or firewall.
            Backup Done. — 23.09.2008 08:31:57

            Any ideas… The same ftp profile on another server does work. The file shall be written just to the ftp root dir.

            Regards, Alex

            S 1 Reply Last reply Reply Quote 0
            • S
              steiale @steiale last edited by

              Is there any file limit in zip or PA?

              The most important folder has 106000 files and 37 GB.

              When I try to backup that folder, PA hangs and the log is empty…

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                as I said before, check destination folder in ftp settings… it is ~, remove that completly and try again.

                There is no file limit in Zip/7zip, but backing up 37 GB of files will take huge amount of time, both first to the disk and then to the ftp.

                I dont think PA hangs, it it building file list for 106000 files… Just leave it on.

                1 Reply Last reply Reply Quote 0
                • S
                  steiale last edited by

                  ok… Doing tests now… Will tell you…

                  Anyway… Thank you very much for the support…

                  1 Reply Last reply Reply Quote 0
                  • S
                    steiale last edited by

                    Backups didn’t even start. How can I check if the scheduler is working? Is the scheduler just working if I am logged in? As soon as I logged in PA started.

                    I also have another problem. PA stops with an error message of no space left or file access forbidden. There is more than enough space left on the device. I also tried to use another disk. Same issue here.

                    1 Reply Last reply Reply Quote 0
                    • S
                      steiale last edited by

                      Error writing to a file.

                      Possible reasons: Disk full or no write permissions.
                      Please check if you have permissions to write to this folder.

                      Vista users:
                      In Microsoft Vista, writing to certain folders is not allowed (i.e. C:\Program Files).
                      You will need to start PowerArchiver as Administrator. If you are extracting files you
                      can use drag and drop from PowerArchiver main interface to extract files to that folder.
                      Uploading D:\Temp_PA1653574904\kpi01-24-09-2008.7z

                      There is still 300GB left an D:

                      spwolf 3 Replies Last reply Reply Quote 0
                      • S
                        steiale last edited by

                        This might help with the scheduler thing…

                        Task Scheduler failed to start “\blabla.pbs” task for user “blablub\Administrator”. Additional Data: Error Value: 2147943645.

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @steiale last edited by

                          @steiale:

                          Error writing to a file.

                          Possible reasons: Disk full or no write permissions.
                          Please check if you have permissions to write to this folder.

                          Vista users:
                          In Microsoft Vista, writing to certain folders is not allowed (i.e. C:\Program Files).
                          You will need to start PowerArchiver as Administrator. If you are extracting files you
                          can use drag and drop from PowerArchiver main interface to extract files to that folder.
                          Uploading D:\Temp_PA1653574904\kpi01-24-09-2008.7z

                          There is still 300GB left an D:

                          try using zip instead of 7zip…

                          as to the task scheduler - edit the task, and make sure your username and password is entered in the task scheduler properly - that is the only way task will start without you logged in (i assume that is the issue)…

                          S 1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware @steiale last edited by

                            (or uncheck optimized from 7z settings).

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @steiale last edited by

                              is this one of the time backup and later you will be using incremental backups for only changed files?

                              1 Reply Last reply Reply Quote 0
                              • S
                                steiale last edited by

                                I always want to use full backups. Have bad experiances with incremental backups.
                                In a first step I used zip as suggested… I will see tomorrow.

                                I also set the password as you mentioned.

                                Thank you!

                                1 Reply Last reply Reply Quote 0
                                • S
                                  steiale last edited by

                                  Backups did partly work… I will do some further testing…

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    steiale @spwolf last edited by

                                    @spwolf:

                                    try using zip instead of 7zip…

                                    That didn’t solve the issue. Any other ideas?

                                    spwolf 1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware @steiale last edited by

                                      @steiale:

                                      That didn’t solve the issue. Any other ideas?

                                      well what was the issue?

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        steiale last edited by

                                        Sorry…

                                        Error writing to a file.

                                        Possible reasons: Disk full or no write permissions.
                                        Please check if you have permissions to write to this folder.

                                        Vista users:
                                        In Microsoft Vista, writing to certain folders is not allowed (i.e. C:\Program Files).
                                        You will need to start PowerArchiver as Administrator. If you are extracting files you
                                        can use drag and drop from PowerArchiver main interface to extract files to that folder.
                                        Uploading D:\Temp_PA1653574904\kpi01-24-09-2008.7z

                                        There is still 300GB left an D:

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware last edited by

                                          you are still trying with 7z :).

                                          Download final release from download page or via Web Update.

                                          If you want to use 7zip, try using Normal setting which takes up a lot less memory. Try with Zip as well.

                                          How many files/folders are you compressing in total?

                                          S 1 Reply Last reply Reply Quote 0
                                          • S
                                            steiale @spwolf last edited by

                                            This was what I was trying to say. i used zip and it still didn’t work. Even with final version…

                                            Not so much… Something like 7GB, 8 Folders… I always use the normal setting… Never tried full or incremental.

                                            spwolf 2 Replies Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware @steiale last edited by

                                              @steiale:

                                              This was what I was trying to say. i used zip and it still didn’t work. Even with final version…

                                              Not so much… Something like 7GB, 8 Folders… I always use the normal setting… Never tried full or incremental.

                                              above error is 7zip error not zip.

                                              Check compression - make sure it is Normal, not Ultra/Max (not backup type, compression strenght).

                                              1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @steiale last edited by

                                                you can send us that pbs file at support at conexware.com so we can take an look, but please download final version of PA before so we can make sure this has not been address already… thanks!

                                                S 1 Reply Last reply Reply Quote 0
                                                • S
                                                  steiale @spwolf last edited by

                                                  @spwolf:

                                                  you can send us that pbs file at support at conexware.com so we can take an look, but please download final version of PA before so we can make sure this has not been address already… thanks!

                                                  Like I said… It is the final version…

                                                  ok… but I will do some final test. I just right clicked and said create 7zip. At the same time I do right click an create zip.

                                                  We’ll see how far I come…

                                                  If this doesnt work I will send you the pbs file.

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                                                  • spwolf
                                                    spwolf conexware last edited by

                                                    ok, what compression are you using with right click 7z? Try using Normal instead of Ultra…

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                                                      steiale last edited by

                                                      ok… Here we go…

                                                      The 7zip and zip with right click worked. So I checked which settings the right click options have. Changed the pbs file to these settings and starting the pbs worked finally…!!

                                                      The only thing I changed was putting the 7zip compression level fom utra to maximum. Then it worked and uploaded the file to the ftp server.

                                                      Now the scheduler has to work and I am happy…

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                                                        steiale last edited by

                                                        Here we go again… :-)

                                                        After the scheduled backups finish I see in the processes list that the PA.exes are still open. So I guess that after successful backup they won’t be closed…

                                                        And I still have on a Windows 2003 Server the problem that the task is not running. Only when I log in. But I gave the scheduled task a user and password. Any ideas?

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                                                        • spwolf
                                                          spwolf conexware @steiale last edited by

                                                          @steiale:

                                                          Here we go again… :-)

                                                          After the scheduled backups finish I see in the processes list that the PA.exes are still open. So I guess that after successful backup they won’t be closed…

                                                          And I still have on a Windows 2003 Server the problem that the task is not running. Only when I log in. But I gave the scheduled task a user and password. Any ideas?

                                                          if task is nor running unless you login, you need to check in windows scheduler what the problem is - you can check directly in scheduler. Common problem there is that correct login/pass was not provided so schedule cant login.

                                                          as to the pa.exe staying in the background - send us your pbs and we will try it out.

                                                          thanks,

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                                                            steiale last edited by

                                                            I sent you the file.

                                                            I checked several times the scheduler… Still not knowing where the problem is… I will keep on searching.

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                                                            • spwolf
                                                              spwolf conexware last edited by

                                                              did you check in Computer Managment> Task Scheduler? (or whatever it is called in Win2003)

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                                                                steiale last edited by

                                                                Yes I did and in the properties “run only if logged on” is not checked. No idea why this is not working. I gave the task also the right user and pass…

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                                                                  steiale last edited by

                                                                  Cant send you the pbs file. Its forbidden by our mailserver. Any other ideas…

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                                                                    steiale last edited by

                                                                    I tried to send you the text output… Forbidden either… But I think I found the error.
                                                                    The alert thing backup done was enabled… I disabled it… We’ll see tomorrow…

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                                                                    • spwolf
                                                                      spwolf conexware last edited by

                                                                      zip it and send it.

                                                                      Alert has nothing to do with task scheduler - it is problem with Win2003 task scheduler, as long as task is entered there, it has to run (nothing to do with PA itself anymore).

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                                                                        steiale last edited by

                                                                        ok… Maybe I should write things a bit clearer.

                                                                        One problem is that the task is not running in scheduler which is for sure a scheduler thing. Other tasks in scheduler do run perfectly on the same machine, so I thought it is maybe a small bug in writing fom PA to the scheduler in Win 2003.
                                                                        Now behaviour is even stranger. The scheduled backup is stated running in the scheduler but no PA is started… This makes me going mad… :-)

                                                                        The other problem was that PA is not closing after scheduled jobs. I found the error as I wrote above. You have to uncheck the alert. Maybe you should da this by default when having schedules tasks. If alert “backup done” is enabled then PA doen’t close after backup and stays open and in memory of course then.

                                                                        Regards, Alex

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                                                                        • spwolf
                                                                          spwolf conexware last edited by

                                                                          aha, i understand better now - problem is that we dont know if schedule is done when user is not logged in or when they are logged in - meaning, if we disabled it, many people will complain for not getting the done msg (it happened before).

                                                                          However we can leave an timer - that will work? Auto disable/ok after 10 minutes for example?

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                                                                            steiale last edited by

                                                                            Perfect!!!

                                                                            :-)

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                                                                              steiale @steiale last edited by

                                                                              ok… everything seems to work now. I made a complete new pbs and scheduler job. This one runs now… No Idea why because it is exactly the same as the one one that didn’t run.

                                                                              Thanks for the great support!!

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