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    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • "The specified account already exists" error

      S

      Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
      So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

      Dariusz

      Tech Support
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Self-extracting archive creation too messy!

      A

      Good morning,
      I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
      It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier!

      Tech Support
    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • PA archiving issue with large files and shows incorrect original content's size for all types of archives.

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

      Tech Support
    • PA Not responding issue and Pause issue

      G

      Hi,

      So my rig is as below:
      CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (Turbo 3.7GHz)
      RAM: 16 Gigs DDR3
      Samsung SSD 860 EVO
      Windows 10 pro for workstations x64, freshly installed on 22nd Dec 2020, and updated.
      PA freshly downloaded on same day, so it’s 2021 x.x.62 version

      PA Stuck.png

      Issue and reproduction:
      If you start a compression, and if it’s mid way anywhere or even started, and you try to cancel it, the window will get stuck there, another click or key press will make the window not responding, then, and more will make windows to collect logs for crash, and the process will be terminated by windows

      On the other hand.

      If the process is mid way, and if you try to pause it, the compression, CPU utilization, RAM usage will stay/increase as if the compression if still going on, the whole process will take it’s course, instead of doing what we clicked on.

      So, both pause and cancel buttons are useless.

      Tech Support
    • powerarchiver starter 2021 high cpu usage

      N

      I recently installed PA 2021. But the PowerArchiver Starter, for my backups, keeps running at high CPU usage, I have to keep killing it, its running about 46% constantly.

      I have Windows 10 Pro, 20H2, build 19042.662

      Any ideas would be helpful.

      Thanks

      Tech Support
    • PowerArchiver Queue made worse

      G

      Just installed 2021 v20.00.63

      Now, when I add to queue, with or without using always use queue.

      The powerarc starter opens up in notification bar.

      and that’s it, no matter how many files I add to queue, no compression will start.

      I also cannot double click or right click the icon.

      If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.

      it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.

      Did you guys test it before releasing?

      Tech Support
    • PA does Negative compression, but 7zip does positive compression for same set of files

      G

      Hi,

      You can obtain the original file from here:

      https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management

      For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management

      Run the exe it will extract the installable drivers to C:\drivers

      I tried to compress the whole folder using PA using following parameters:
      Extreme, strong optimize.
      image_2020-12-27_195344.png

      This resulted in negative compression.

      However same file is compressed by 7zip alpha, with positive compression:

      PA Negative compression.png

      I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.

      Tech Support
    • BUG: Dragging and dropping not working, hangs

      AluminumHaste

      Over the last few months, I’ve been trying to track down the cause of a hanging bug in PA.
      I have found a reliable test case (on my computer at least).

      I am trying to extract the folders/files from: https://github.com/codereader/DarkRadiant/releases/download/2.9.0/windeps.7z

      By selecting both folders, then dragging over to a Windows Explorer window on another HDD.
      I’m not sure what causes this but this just doesn’t do anything, progress bar appears, but nothing happens.
      PA shows about 5% CPU utilization and I’ve left this going all night and it never does anything.
      It doesn’t always happen, but this morning this is reliably failing for me.
      The folder I’m dragging to is under Git source control, but this also happens when dragging into other folders also, but not always, sometimes it works.

      If I do a regular extraction and use the dialog box to select the location to extract to, that always works.

      Windows 10 64bit Pro 20H2 (19042.630)
      Ryzen 3900X
      Anti Virus is built in Windows Security only.

      I captured a dump of the running process if that helps: https://drive.google.com/file/d/1WLzHG_fOAMtzGMMFLHlIElnQXhsoPyYd/view?usp=sharing

      Tech Support
    • PA 20.00.63 update still install 20.00.62

      2

      Hi.

      I have noticed after updating PowerArchiver through PatchBeam to 20.00.63, after the installer finished and I recheck for updates, it still tells me that I have version 20.00.62 installed and prompts to download 20.00.63 again.

      This also happens when I install from the offline setup file powarc200063.exe ( https://powerarchiverdl.cachefly.net/2021/powarc200063.exe ). It still installs version 20.00.62 and the process goes over and over again.

      Also, in PowerArchiver About screen I see version 20.00.62 but in Programs and Features in Windows 10, version 20.00.63 is displayed as being installed.

      Can someone check and see if they experience similar behavior?

      Thank you!

      Tech Support
    • Bug with opening an archive while a file is being extracted from an already opened archive

      A

      When I double click on a file within an archive the file gets temporarily extracted to being opened with the external program. When I now go back to the windows explorer and want to open another archive while the file from the first archive is still being extraceted, a new window of power archiver opens and immediatly closes. It opens and closes the new window repeatedly until the extraction of the file from the first archive is completed.

      I use the option that power archiver opens a new tab when another archive is opened.

      This happend with version 20.00.60. I wanted to update it to 20.00.63 as shown in the update window but it just updates to 20.00.62. It still shows that 20.00.63 is available but never seem to update to that version. The bug still exists though.

      Tech Support
    • PA very slow to launch (double click) html file from archive

      S

      I have some large zip files (~ 40 MB) with a lot of html files. When I double click on one of them in the archive, it takes a long time (eg 20 sec) for the file to be extracted and opened in the browser.

      I am using version 19.00.59.

      I discovered that the root cause of the problem is that all the files in the archive are extracted to the temporary dir before the selected file is launched.

      It does not appear to happen with other file types (such as pdf) nor when dragging a html file into the browser.

      I think I recall this issue being raised by someone else, but could not find it.

      Tech Support
    • Windows Explorer extension doesnt compress to .zip

      C

      On PowerArchiver 2021 (20.00.60) and windows 10, Both options in the windows explorer shell extension, “Compress to …zip” and “Compress to …zipx” create a .zipx file. ¿Its this intended?

      Tech Support
    • slow ring update?

      MrAngelus

      My slow ring still reads as 19.00.59… will it ever offer an update to 2021 or is that something I must do manually?

      Tech Support
    • PA 2021 associate formats popup Minor bug

      F

      Hello there,

      I was installing-uninstalling and reinstalling PA 2021 due to another bug when I noticed a minor popup “bug” if it is considered a bug, regarding application association with recommended formats.

      During PA installation you get to choose those options
      Installation 1.png

      I have ticked Associate PA with recommended formats

      Installation completes and when you open PA the defult theme is Windows Ribbon.
      When I changed it to Classic Theme, PA restarts for changes to take effect and then I get the below popup (Sorry I have a greek system)
      It asks: Do you want PA to associate with recommended formats now?
      Options: Associate for all users and Never show again.
      Popup 2.png

      I could swear that once I was changing themes and icons all the time to see which one I prefered and also toggling PA.exe to run as admin and windows compatibility mode and got this popup twice or tripple times.
      Well this one does not bother me at all, I just posted it for the records if needed!

      Tech Support
    • Inconsistency with disabled tabs and multiple instances of PA allowed

      A

      If I the Configuration > View > Standard > Disable Tabs option is checked, when double clicking inside archives on files supported by the internal viewer (PDF, JPEG etc.) they are opened in associated application rather than on a new tab in PA internal viewer, which is expected behavior.
      Next, if the Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking on archives associated with PA in Explorer they are opened in new PA instance when there is another one already running, which is expected behavior.
      But when Configuration > View > Standard > Disable Tabs option is checked AND Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking inside archives on archive files they are opened in the same instance of PA with no way to get back to the parent archive. I would expect, that when the user doesn’t want to use tabs AND want to use multiple PA instances, that in such case double clicking on archive located inside another archive, the second one would open in a new PA window.

      Tech Support
    • Typo in help output of command line tools

      T

      I’ve made the sections of the output bold to indicate where the typo is.

      Version 7 output
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      p|P : store relative Pathnames|store full Pathnames
      PP : store full Pathnames including drive
      c[0,1,2,10,11,13,15,17,19,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (z - use optimized compression method based on file exstension)
      g : create Solid archive (7Z format only)

      Version 9 output…
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      P : store full Pathnames
      PP : store full Pathnames including drive
      p : store relative Pathnames
      c[0,1,2,10,11,12,13,14,15,16,17,18,19,u,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (o - use LZMA2
      (u - use pLZMA4, f - use ZSTD, k - use PPMd_sh, e - use Deflate64
      (z - use optimized strong compression method based on file exstension)
      (x - use optimized fast compression method based on file exstension)
      (m<filters|methods> - use custom set of filters and methods for .PA archive
      y[r|b|d|x|p|d] - filters reflate, bcj2, x64flt, rep, delta
      ypc<size> - custom rep c size
      ypm<size> - custom rep mem size
      yrx<size> - custom reflate zlib level (1-9)
      yt{x} - number of threads
      ya - debug mode
      mt : set multithreading on
      g : create Solid archive (7Z format only)

      Tech Support
    • Error updating from .58 to .60 via patchbeam

      skypx

      error.jpg

      Tech Support

    Power Archiver does not automatically import last session

    Tech Support
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    • P
      ProUser last edited by

      For some reason on a multi-session disc, PA erased the last session and only the last recording remained on the disc… :confused:

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        we need more information on what exactly you did and how.

        It should import last session to the new session - last session is what is read by Windows. So you always have single session that is being read.

        P 1 Reply Last reply Reply Quote 0
        • P
          ProUser @spwolf last edited by

          First, I recorded 700 mb of data to a Sony DVD+RW disc, starting a multisession. Several days later I tried to add 1.4 gb of data to the disc, starting the burner from the tray icon, however I did not see the previously burnt data listed in the window - just the name of the disc (“New”). All attempts to import session manually failed - however “use last session” was ticked as I imagine it should have bee. Refreshing did not help.

          I decided to start burning anyway. When the process finished, it turned out that only the newly added data was accessible.

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            only if it is listed there, it will be imported… we will try to reproduce it on our computers, it might be something very specific…

            P 1 Reply Last reply Reply Quote 0
            • P
              ProUser @spwolf last edited by

              And one other thing - while I have your attention. Why is there no option to verify recorded data? This is a standard feature (and a very helpful one) of all burning software products. If you do not include it in the final version of PA, users will have to start some other software verifier (like CDcheck for example), but that means buying another license and simply makes no sense…

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                we will check that out and let you know…

                P 1 Reply Last reply Reply Quote 0
                • P
                  ProUser @spwolf last edited by

                  OK, it’s been two weeks now, and I have received no reply to my question.

                  If customers are awarded with silence for investing time into testing for and reporting bugs, they may not deem it viable next time round.

                  :(

                  spwolf 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @ProUser last edited by

                    @ProUser:

                    OK, it’s been two weeks now, and I have received no reply to my question.

                    If customers are awarded with silence for investing time into testing for and reporting bugs, they may not deem it viable next time round.

                    :(

                    i suggest that you check with beta 3.

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @ProUser last edited by

                      @ProUser:

                      And one other thing - while I have your attention. Why is there no option to verify recorded data? This is a standard feature (and a very helpful one) of all burning software products. If you do not include it in the final version of PA, users will have to start some other software verifier (like CDcheck for example), but that means buying another license and simply makes no sense…

                      it is already added to upcoming beta 4 :)

                      P 1 Reply Last reply Reply Quote 0
                      • P
                        ProUser @spwolf last edited by

                        Thank you for your answer. I did check and here is the result:

                        1. This time it imports the last session correctly
                        2. However, I found another bug with multisession:

                        • I recorded several files
                        • I set a couple of them to be removed and at the same time added another one for recording
                        • Recording failed before even starting - with an error message
                          3. Other things I have noticed: When selecting files to burn one has a choice of Add folders… and Add files… buttons. Whatever is selected first the window closes and has to be opened again to make a second selection. Isn’t it better for this window to stay open until it is willfully closed (this is how it is done in Ashanmpoo Burning Studio for example)
                          4. There is still no way to verify the recording was correct - a function that is present in all onther recording software that I have tried or I own.
                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          we will check the issue 2., as to the verify - as I wrote one post above yours, function has been added to future beta 4 :)

                          P 1 Reply Last reply Reply Quote 0
                          • P
                            ProUser @spwolf last edited by

                            Here is my feedback:

                            1. Thank you for including verification! :)
                            2. Also: Having an option to easily set to erase, then burn then verify with just ticks on a single screen is great! :)
                            3. However, the program does not show any progress bars for the erasure and verification tasks when they are ticked at the start screen (not the separate erasure screen). :( Users like to see progress displayed while burning/erasing/verifying and all burning software take this into account.
                            4. When the window is minimized during verification and then reopened before the end of the process, it remains white (blank)
                            5. There is no need for two separate add buttons - one for folders and one for files. Instead, a double click could open folders (to choose a file for adding from those inside), and a single click could just select the folder for adding.
                            What if I want to add 8 folders and 10 files? With the present disposition of the buttons, I will have to go back to the start screen 18 times and maybe every time choose a different button to proceed!
                            6. Burner tray should not open automatically. What if I have changed my mind and want to change the contents right away? Why not open the tray when the burner section is closed or - with a special button?
                            7. And finally: the problem with the simultaneous adding of new and removal of older files for recording still exists. Please, fix that! :confused:

                            Yours sincerely,

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              4. - thank you.
                              7. we can not reproduce this, please include more details.

                              5. Thats how it has to work for now, same system is used throughout PA.
                              6. Thats "requirement: of Windows, otherwise burner will not work properly.

                              3. create wish in wishlist forums please.

                              It is very hard for us to track issue reports where we have several issues in same thread. Please try to open several threads if issues are not the same.

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                thanks

                                P 1 Reply Last reply Reply Quote 0
                                • P
                                  ProUser @spwolf last edited by

                                  Here is the problem in 7 above:

                                  1. I recorded and verified several files filling in a rewritable CD to the brim - in a single session
                                  2. closed the burner tray went back to start screen and
                                  3. removed a recorded file with the remove button
                                  4. added a new file for burning and started the process

                                  The process ended with an error - just like before (prebeta 3)

                                  spwolf 2 Replies Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware @ProUser last edited by

                                    @ProUser:

                                    Here is the problem in 7 above:

                                    1. I recorded and verified several files filling in a rewritable CD to the brim - in a single session
                                    2. closed the burner tray went back to start screen and
                                    3. removed a recorded file with the remove button
                                    4. added a new file for burning and started the process

                                    The process ended with an error - just like before (prebeta 3)

                                    ah, you reused the interface - got it… will try that.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware @ProUser last edited by

                                      @ProUser:

                                      Here is the problem in 7 above:

                                      1. I recorded and verified several files filling in a rewritable CD to the brim - in a single session
                                      2. closed the burner tray went back to start screen and
                                      3. removed a recorded file with the remove button
                                      4. added a new file for burning and started the process

                                      The process ended with an error - just like before (prebeta 3)

                                      Please try Beta 5, via web update. Let us know if this issue has been fixed.

                                      thanks!

                                      P 1 Reply Last reply Reply Quote 0
                                      • P
                                        ProUser @spwolf last edited by

                                        I don’t want to sound pessimistic, but this b5 version seems simply unworkable with regard to its burner function. The drag and drop feature is a disaster. I use Servant Salamander v2.5 file manager and I tried to drag and drop files from it for burning by selecting four folders in it and here is what happened:

                                        1. Instead of dropping the four selected folders, it just copied 1 folder and filled it with four copies of the original files.
                                        2. I tried to remove them and add some more files. The program crashed.
                                        3. I started over again. Copied the four folders one at a time. This worked. For some reason though the bar at the bottom of the screen (where empty space is shown) filled up although the files were not big.
                                        4. I removed the files the bar did not clear.
                                        5. I tried to add the files again but the program crashed on me and that was that.

                                        spwolf 1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware @ProUser last edited by

                                          @ProUser:

                                          I don’t want to sound pessimistic, but this b5 version seems simply unworkable with regard to its burner function. The drag and drop feature is a disaster. I use Servant Salamander v2.5 file manager and I tried to drag and drop files from it for burning by selecting four folders in it and here is what happened:

                                          1. Instead of dropping the four selected folders, it just copied 1 folder and filled it with four copies of the original files.
                                          2. I tried to remove them and add some more files. The program crashed.
                                          3. I started over again. Copied the four folders one at a time. This worked. For some reason though the bar at the bottom of the screen (where empty space is shown) filled up although the files were not big.
                                          4. I removed the files the bar did not clear.
                                          5. I tried to add the files again but the program crashed on me and that was that.

                                          nothing pesimistic there, bug with adding folders… will be fixed next version. Thats why we have betas :-)

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Please check RC1 via web update and let us know if everything works properly now.

                                            thank you!

                                            1 Reply Last reply Reply Quote 0
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