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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Power Archiver does not automatically import last session

    Tech Support
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    • P
      ProUser last edited by

      For some reason on a multi-session disc, PA erased the last session and only the last recording remained on the disc… :confused:

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        we need more information on what exactly you did and how.

        It should import last session to the new session - last session is what is read by Windows. So you always have single session that is being read.

        P 1 Reply Last reply Reply Quote 0
        • P
          ProUser @spwolf last edited by

          First, I recorded 700 mb of data to a Sony DVD+RW disc, starting a multisession. Several days later I tried to add 1.4 gb of data to the disc, starting the burner from the tray icon, however I did not see the previously burnt data listed in the window - just the name of the disc (“New”). All attempts to import session manually failed - however “use last session” was ticked as I imagine it should have bee. Refreshing did not help.

          I decided to start burning anyway. When the process finished, it turned out that only the newly added data was accessible.

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            only if it is listed there, it will be imported… we will try to reproduce it on our computers, it might be something very specific…

            P 1 Reply Last reply Reply Quote 0
            • P
              ProUser @spwolf last edited by

              And one other thing - while I have your attention. Why is there no option to verify recorded data? This is a standard feature (and a very helpful one) of all burning software products. If you do not include it in the final version of PA, users will have to start some other software verifier (like CDcheck for example), but that means buying another license and simply makes no sense…

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                we will check that out and let you know…

                P 1 Reply Last reply Reply Quote 0
                • P
                  ProUser @spwolf last edited by

                  OK, it’s been two weeks now, and I have received no reply to my question.

                  If customers are awarded with silence for investing time into testing for and reporting bugs, they may not deem it viable next time round.

                  :(

                  spwolf 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @ProUser last edited by

                    @ProUser:

                    OK, it’s been two weeks now, and I have received no reply to my question.

                    If customers are awarded with silence for investing time into testing for and reporting bugs, they may not deem it viable next time round.

                    :(

                    i suggest that you check with beta 3.

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @ProUser last edited by

                      @ProUser:

                      And one other thing - while I have your attention. Why is there no option to verify recorded data? This is a standard feature (and a very helpful one) of all burning software products. If you do not include it in the final version of PA, users will have to start some other software verifier (like CDcheck for example), but that means buying another license and simply makes no sense…

                      it is already added to upcoming beta 4 :)

                      P 1 Reply Last reply Reply Quote 0
                      • P
                        ProUser @spwolf last edited by

                        Thank you for your answer. I did check and here is the result:

                        1. This time it imports the last session correctly
                        2. However, I found another bug with multisession:

                        • I recorded several files
                        • I set a couple of them to be removed and at the same time added another one for recording
                        • Recording failed before even starting - with an error message
                          3. Other things I have noticed: When selecting files to burn one has a choice of Add folders… and Add files… buttons. Whatever is selected first the window closes and has to be opened again to make a second selection. Isn’t it better for this window to stay open until it is willfully closed (this is how it is done in Ashanmpoo Burning Studio for example)
                          4. There is still no way to verify the recording was correct - a function that is present in all onther recording software that I have tried or I own.
                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          we will check the issue 2., as to the verify - as I wrote one post above yours, function has been added to future beta 4 :)

                          P 1 Reply Last reply Reply Quote 0
                          • P
                            ProUser @spwolf last edited by

                            Here is my feedback:

                            1. Thank you for including verification! :)
                            2. Also: Having an option to easily set to erase, then burn then verify with just ticks on a single screen is great! :)
                            3. However, the program does not show any progress bars for the erasure and verification tasks when they are ticked at the start screen (not the separate erasure screen). :( Users like to see progress displayed while burning/erasing/verifying and all burning software take this into account.
                            4. When the window is minimized during verification and then reopened before the end of the process, it remains white (blank)
                            5. There is no need for two separate add buttons - one for folders and one for files. Instead, a double click could open folders (to choose a file for adding from those inside), and a single click could just select the folder for adding.
                            What if I want to add 8 folders and 10 files? With the present disposition of the buttons, I will have to go back to the start screen 18 times and maybe every time choose a different button to proceed!
                            6. Burner tray should not open automatically. What if I have changed my mind and want to change the contents right away? Why not open the tray when the burner section is closed or - with a special button?
                            7. And finally: the problem with the simultaneous adding of new and removal of older files for recording still exists. Please, fix that! :confused:

                            Yours sincerely,

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              4. - thank you.
                              7. we can not reproduce this, please include more details.

                              5. Thats how it has to work for now, same system is used throughout PA.
                              6. Thats "requirement: of Windows, otherwise burner will not work properly.

                              3. create wish in wishlist forums please.

                              It is very hard for us to track issue reports where we have several issues in same thread. Please try to open several threads if issues are not the same.

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                thanks

                                P 1 Reply Last reply Reply Quote 0
                                • P
                                  ProUser @spwolf last edited by

                                  Here is the problem in 7 above:

                                  1. I recorded and verified several files filling in a rewritable CD to the brim - in a single session
                                  2. closed the burner tray went back to start screen and
                                  3. removed a recorded file with the remove button
                                  4. added a new file for burning and started the process

                                  The process ended with an error - just like before (prebeta 3)

                                  spwolf 2 Replies Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware @ProUser last edited by

                                    @ProUser:

                                    Here is the problem in 7 above:

                                    1. I recorded and verified several files filling in a rewritable CD to the brim - in a single session
                                    2. closed the burner tray went back to start screen and
                                    3. removed a recorded file with the remove button
                                    4. added a new file for burning and started the process

                                    The process ended with an error - just like before (prebeta 3)

                                    ah, you reused the interface - got it… will try that.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware @ProUser last edited by

                                      @ProUser:

                                      Here is the problem in 7 above:

                                      1. I recorded and verified several files filling in a rewritable CD to the brim - in a single session
                                      2. closed the burner tray went back to start screen and
                                      3. removed a recorded file with the remove button
                                      4. added a new file for burning and started the process

                                      The process ended with an error - just like before (prebeta 3)

                                      Please try Beta 5, via web update. Let us know if this issue has been fixed.

                                      thanks!

                                      P 1 Reply Last reply Reply Quote 0
                                      • P
                                        ProUser @spwolf last edited by

                                        I don’t want to sound pessimistic, but this b5 version seems simply unworkable with regard to its burner function. The drag and drop feature is a disaster. I use Servant Salamander v2.5 file manager and I tried to drag and drop files from it for burning by selecting four folders in it and here is what happened:

                                        1. Instead of dropping the four selected folders, it just copied 1 folder and filled it with four copies of the original files.
                                        2. I tried to remove them and add some more files. The program crashed.
                                        3. I started over again. Copied the four folders one at a time. This worked. For some reason though the bar at the bottom of the screen (where empty space is shown) filled up although the files were not big.
                                        4. I removed the files the bar did not clear.
                                        5. I tried to add the files again but the program crashed on me and that was that.

                                        spwolf 1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware @ProUser last edited by

                                          @ProUser:

                                          I don’t want to sound pessimistic, but this b5 version seems simply unworkable with regard to its burner function. The drag and drop feature is a disaster. I use Servant Salamander v2.5 file manager and I tried to drag and drop files from it for burning by selecting four folders in it and here is what happened:

                                          1. Instead of dropping the four selected folders, it just copied 1 folder and filled it with four copies of the original files.
                                          2. I tried to remove them and add some more files. The program crashed.
                                          3. I started over again. Copied the four folders one at a time. This worked. For some reason though the bar at the bottom of the screen (where empty space is shown) filled up although the files were not big.
                                          4. I removed the files the bar did not clear.
                                          5. I tried to add the files again but the program crashed on me and that was that.

                                          nothing pesimistic there, bug with adding folders… will be fixed next version. Thats why we have betas :-)

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Please check RC1 via web update and let us know if everything works properly now.

                                            thank you!

                                            1 Reply Last reply Reply Quote 0
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