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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    FTP logon issues!

    Tech Support
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    • G
      gate1975mlm last edited by

      How the heck do I log on to a FTP server on PowerArchiver 2009?

      I see nowhere to enter the address.

      I use SmartFTP which works great and easy.

      But I thought I would give PowerArchiver 2009 FTP a try.

      With SmartFTP all I had to to was have have SmartFTP running and then highlight and copy the FTP address and it would add it to SmartFTP automatically

      I am trying to make up my mind if I should upgrade to the Pro version.

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        Did you open FTP Window?

        G 1 Reply Last reply Reply Quote 0
        • G
          gate1975mlm @spwolf last edited by

          @spwolf:

          Did you open FTP Window?

          Yes I clicked on FTP Window Pro Button

          Luxor 1 Reply Last reply Reply Quote 0
          • Luxor
            Luxor Alpha Testers @gate1975mlm last edited by

            Did you add a profile by clicking on the Profiles button ?

            Windows 10 Home 64-bit
            Intel Core i7 6700HQ @ 2.60GHz
            12.0GB Dual-Channel DDR3 @ 798MHz

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware last edited by

              You can click on Profiles and set new profile. Or you can use box right to the profile to enter ftp info!

              If you use profiles, you will be able to use them everywhere in PA…

              G 1 Reply Last reply Reply Quote 0
              • G
                gate1975mlm @spwolf last edited by

                @spwolf:

                You can click on Profiles and set new profile. Or you can use box right to the profile to enter ftp info!

                If you use profiles, you will be able to use them everywhere in PA…

                Thats the thing I don’t understand. What is this profile thing all about? And what do I enter?
                All I want to do is goto someones FTP site.

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  you enter ftp address, what else would you enter? :)

                  G 1 Reply Last reply Reply Quote 0
                  • G
                    gate1975mlm @spwolf last edited by

                    @spwolf:

                    you enter ftp address, what else would you enter? :)

                    Ok the problem was that those FTP sites that I was trying are down.

                    Having said that I think I will stick with SmartFTP as it can do way more then Power Archiver can.

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @gate1975mlm last edited by

                      @gate1975mlm:

                      Ok the problem was that those FTP sites that I was trying are down.

                      Having said that I think I will stick with SmartFTP as it can do way more then Power Archiver can.

                      definelty, PA FTP is meant for quick upload download, etc, it is not and wont be fully featured ftp client with queues and what not… But is it quite usable, yes…

                      1 Reply Last reply Reply Quote 0
                      • ivan
                        ivan conexware last edited by

                        If you do not want to use profiles, you can just enter ftp address, user name, password and click on Connect button just like as in “SmartFTP”. This way of connectings either directly or by profiles is almost the same in SmartFTP.

                        G 1 Reply Last reply Reply Quote 0
                        • G
                          gate1975mlm @ivan last edited by

                          @ivan:

                          If you do not want to use profiles, you can just enter ftp address, user name, password and click on Connect button just like as in “SmartFTP”. This way of connectings either directly or by profiles is almost the same in SmartFTP.

                          Yes I understand that.

                          The thing that seems to be missing form PowerArchiver FTP is there seems to be noway to click on lets say for example a folder with picture and download which ever one you want. You I do this with SmartFTP

                          Try this FTP for Example

                          nssdcftp.gsfc.nasa.gov

                          port 21

                          When you logon to that FTP address look for a folder called “photo_gallery”

                          With Smartftp it will show you all the photos in the smartftp interface and you can download what you want.

                          With PowerArchiver FTP I don’t even understand how to see any of the photos. Its just shows the folder but not whats in them.

                          ivan 1 Reply Last reply Reply Quote 0
                          • ivan
                            ivan conexware @gate1975mlm last edited by

                            I connected with username anonymous to a server you specifed, I was able to browse to any folder including photo_gallery and then download and of files/folders. If you want see also a local folder on your computer so you can either use D&D as in other programs - set “Explorer with Folders” Folder’s display style.

                            1 Reply Last reply Reply Quote 0
                            • G
                              gate1975mlm last edited by

                              I really think PowerArchiver 2009 FTP sucks!

                              It does not work good and just adds bloat to PowerArchiver.

                              I can’t see anyone who uses FTP a lot wanting to user PowerArchiver 2009 FTP. It just seems like a big waste to me.

                              Guess I’ll be sticking to the standard version.

                              I really think its a mistake to add these so callled Pro features. Because you now have what should be called PowerArchiver 2009 Bloat Edition.

                              You should keep PowerArchiver light and simple and just focus on Archive stuff.

                              It does not need all this other extra stuff.

                              But nothing against you guys this is just one person opinion.

                              spwolf 1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware @gate1975mlm last edited by

                                @gate1975mlm:

                                I really think PowerArchiver 2009 FTP sucks!

                                It does not work good and just adds bloat to PowerArchiver.

                                I can’t see anyone who uses FTP a lot wanting to user PowerArchiver 2009 FTP. It just seems like a big waste to me.

                                Guess I’ll be sticking to the standard version.

                                I really think its a mistake to add these so callled Pro features. Because you now have what should be called PowerArchiver 2009 Bloat Edition.

                                then dont use them and voila. Thats what Standard is there for.

                                I personally use both ftp and burner myself.

                                Complete point of Pro edition is to use it for something not specific for PA.

                                Now, we could have made bunch of things Pro such as Backup, Preview and other things… would that make you any happier? I dont think so.

                                G 1 Reply Last reply Reply Quote 0
                                • G
                                  gate1975mlm @spwolf last edited by

                                  And one more thing after I entered my new user name and password for PowerArchiver 2009 standard Edition how come I still have the FTP option listed?

                                  spwolf 1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware @gate1975mlm last edited by

                                    @gate1975mlm:

                                    And one more thing after I entered my new user name and password for PowerArchiver 2009 standard Edition how come I still have the FTP option listed?

                                    FTP Window or? And where?

                                    thanks.

                                    p.s. more constructive would be to tell us what you want improved in FTP. When it just came out in 99, PA was quite sucky compared to big players then and look at us now :)

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      p.s. none of the basic compression utility features will ever be in Pro only, they will always be in Standard version of PA. Thats our promise :-)

                                      1 Reply Last reply Reply Quote 0
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