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PA 2.02 removing images from e-mails.



  • Hello,

    I am using PA for Outlook, version 2.02. When I embed a picture into a message body and then send the message, the picture is removed from the e-mail, just a blank space remains. This never happened before I installed PA nor it happens now when I uninstalled it. Anyway, I would like to use it as I find it very useful. Any ideas?

    Thanks. Miro


  • conexware

    Hi Miro,

    what images specifically? Let us know of their extension.

    Also, are images getting compressed into zip file or?

    thanks,



  • @spwolf:

    Hi Miro,

    what images specifically? Let us know of their extension.

    Also, are images getting compressed into zip file or?

    thanks,

    For example screenshots created by PrtScn button and pasted directly into the message body (so there is no extension). I am talking about images that are inserted directly into the message body, not as attachments, so they do not get compressed.

    Some more info: I am using Vista SP1 + MS Outlook 2007 SP1.


  • conexware

    p.s. thanks for the info. It has been entered in our bug list and will be looked at in few weeks, when we get enough time to turn our attention away from more pressing matters :-).

    thanks!


  • conexware

    Hi,

    we tried to reproduce this and we could not.
    Maybe it is due to specific setting.

    Can you please export to reg HKCU\Software\PAOutlook registry key, via reg edit, then compress it to zip and send it to our support address (first via form and then reply to email that you get).

    That will definetly help us a lot. And if you could do it relativly fast, we can have solution almost as fast :-).

    thank you!



  • Strange, I can’t reproduce it again. I had uninstalled PAO when this problem started to occur and installed it again after your request to export the settings so maybe the reinstallation helped to solve it? Or maybe I use different settings now? I don’t know, maybe the problem will appear again. Anyway, I have sent you the registry settings via support form, hope it helps.

    Thanks a lot!

    Miro


  • conexware

    it wont help if it works now :-).

    I will try with different settings to see if it could be reproduced. If not, when it starts doing it again, let us know and send us those settings.

    thanks!



  • Well, the problem continues… Today, with exactly the setting I have sent you, another picture was removed, so I had to uninstall it again.


  • conexware

    did you do anything different? how did you add the picture? We tried both inserting and pasting?


  • conexware

    also, do you have any other plugins installed?


  • conexware

    We got it now… it is probably due to removal of all of the default filters. We are checking it out.

    thanks,



  • I have Adobe PDF, Adobe Contribute and Send to Bluetooth plugins installed.



  • I have the same problem (PAOP v2.02).
    I use SnagIt to send a screen dump as email.

    Before sending, the emails looks ok, afterwards the picture is gone. I use HTML email’s.

    Same thing happens when I past the image form the clipboard.

    As attachment (image) my registry dump.
    attachment_p_14295_0_reg.jpg


  • conexware

    we fixed this issue in upcoming release, we need to test it out and then release it…

    thanks,


  • conexware

    2.03 has been released with fix for this issue…



  • Looks like everything is working fine now 🙂 Thanks a lot!


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