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    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • Self-extracting archive creation too messy!

      A

      Good morning,
      I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
      It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier!

      Tech Support
    • PA archiving issue with large files and shows incorrect original content's size for all types of archives.

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

      Tech Support
    • PA Not responding issue and Pause issue

      G

      Hi,

      So my rig is as below:
      CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (Turbo 3.7GHz)
      RAM: 16 Gigs DDR3
      Samsung SSD 860 EVO
      Windows 10 pro for workstations x64, freshly installed on 22nd Dec 2020, and updated.
      PA freshly downloaded on same day, so it’s 2021 x.x.62 version

      PA Stuck.png

      Issue and reproduction:
      If you start a compression, and if it’s mid way anywhere or even started, and you try to cancel it, the window will get stuck there, another click or key press will make the window not responding, then, and more will make windows to collect logs for crash, and the process will be terminated by windows

      On the other hand.

      If the process is mid way, and if you try to pause it, the compression, CPU utilization, RAM usage will stay/increase as if the compression if still going on, the whole process will take it’s course, instead of doing what we clicked on.

      So, both pause and cancel buttons are useless.

      Tech Support
    • powerarchiver starter 2021 high cpu usage

      N

      I recently installed PA 2021. But the PowerArchiver Starter, for my backups, keeps running at high CPU usage, I have to keep killing it, its running about 46% constantly.

      I have Windows 10 Pro, 20H2, build 19042.662

      Any ideas would be helpful.

      Thanks

      Tech Support
    • PowerArchiver Queue made worse

      G

      Just installed 2021 v20.00.63

      Now, when I add to queue, with or without using always use queue.

      The powerarc starter opens up in notification bar.

      and that’s it, no matter how many files I add to queue, no compression will start.

      I also cannot double click or right click the icon.

      If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.

      it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.

      Did you guys test it before releasing?

      Tech Support
    • PA does Negative compression, but 7zip does positive compression for same set of files

      G

      Hi,

      You can obtain the original file from here:

      https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management

      For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management

      Run the exe it will extract the installable drivers to C:\drivers

      I tried to compress the whole folder using PA using following parameters:
      Extreme, strong optimize.
      image_2020-12-27_195344.png

      This resulted in negative compression.

      However same file is compressed by 7zip alpha, with positive compression:

      PA Negative compression.png

      I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.

      Tech Support
    • BUG: Dragging and dropping not working, hangs

      AluminumHaste

      Over the last few months, I’ve been trying to track down the cause of a hanging bug in PA.
      I have found a reliable test case (on my computer at least).

      I am trying to extract the folders/files from: https://github.com/codereader/DarkRadiant/releases/download/2.9.0/windeps.7z

      By selecting both folders, then dragging over to a Windows Explorer window on another HDD.
      I’m not sure what causes this but this just doesn’t do anything, progress bar appears, but nothing happens.
      PA shows about 5% CPU utilization and I’ve left this going all night and it never does anything.
      It doesn’t always happen, but this morning this is reliably failing for me.
      The folder I’m dragging to is under Git source control, but this also happens when dragging into other folders also, but not always, sometimes it works.

      If I do a regular extraction and use the dialog box to select the location to extract to, that always works.

      Windows 10 64bit Pro 20H2 (19042.630)
      Ryzen 3900X
      Anti Virus is built in Windows Security only.

      I captured a dump of the running process if that helps: https://drive.google.com/file/d/1WLzHG_fOAMtzGMMFLHlIElnQXhsoPyYd/view?usp=sharing

      Tech Support
    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • PA 20.00.63 update still install 20.00.62

      2

      Hi.

      I have noticed after updating PowerArchiver through PatchBeam to 20.00.63, after the installer finished and I recheck for updates, it still tells me that I have version 20.00.62 installed and prompts to download 20.00.63 again.

      This also happens when I install from the offline setup file powarc200063.exe ( https://powerarchiverdl.cachefly.net/2021/powarc200063.exe ). It still installs version 20.00.62 and the process goes over and over again.

      Also, in PowerArchiver About screen I see version 20.00.62 but in Programs and Features in Windows 10, version 20.00.63 is displayed as being installed.

      Can someone check and see if they experience similar behavior?

      Thank you!

      Tech Support
    • Bug with opening an archive while a file is being extracted from an already opened archive

      A

      When I double click on a file within an archive the file gets temporarily extracted to being opened with the external program. When I now go back to the windows explorer and want to open another archive while the file from the first archive is still being extraceted, a new window of power archiver opens and immediatly closes. It opens and closes the new window repeatedly until the extraction of the file from the first archive is completed.

      I use the option that power archiver opens a new tab when another archive is opened.

      This happend with version 20.00.60. I wanted to update it to 20.00.63 as shown in the update window but it just updates to 20.00.62. It still shows that 20.00.63 is available but never seem to update to that version. The bug still exists though.

      Tech Support
    • PA very slow to launch (double click) html file from archive

      S

      I have some large zip files (~ 40 MB) with a lot of html files. When I double click on one of them in the archive, it takes a long time (eg 20 sec) for the file to be extracted and opened in the browser.

      I am using version 19.00.59.

      I discovered that the root cause of the problem is that all the files in the archive are extracted to the temporary dir before the selected file is launched.

      It does not appear to happen with other file types (such as pdf) nor when dragging a html file into the browser.

      I think I recall this issue being raised by someone else, but could not find it.

      Tech Support
    • Windows Explorer extension doesnt compress to .zip

      C

      On PowerArchiver 2021 (20.00.60) and windows 10, Both options in the windows explorer shell extension, “Compress to …zip” and “Compress to …zipx” create a .zipx file. ¿Its this intended?

      Tech Support
    • slow ring update?

      MrAngelus

      My slow ring still reads as 19.00.59… will it ever offer an update to 2021 or is that something I must do manually?

      Tech Support
    • PA 2021 associate formats popup Minor bug

      F

      Hello there,

      I was installing-uninstalling and reinstalling PA 2021 due to another bug when I noticed a minor popup “bug” if it is considered a bug, regarding application association with recommended formats.

      During PA installation you get to choose those options
      Installation 1.png

      I have ticked Associate PA with recommended formats

      Installation completes and when you open PA the defult theme is Windows Ribbon.
      When I changed it to Classic Theme, PA restarts for changes to take effect and then I get the below popup (Sorry I have a greek system)
      It asks: Do you want PA to associate with recommended formats now?
      Options: Associate for all users and Never show again.
      Popup 2.png

      I could swear that once I was changing themes and icons all the time to see which one I prefered and also toggling PA.exe to run as admin and windows compatibility mode and got this popup twice or tripple times.
      Well this one does not bother me at all, I just posted it for the records if needed!

      Tech Support
    • Inconsistency with disabled tabs and multiple instances of PA allowed

      A

      If I the Configuration > View > Standard > Disable Tabs option is checked, when double clicking inside archives on files supported by the internal viewer (PDF, JPEG etc.) they are opened in associated application rather than on a new tab in PA internal viewer, which is expected behavior.
      Next, if the Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking on archives associated with PA in Explorer they are opened in new PA instance when there is another one already running, which is expected behavior.
      But when Configuration > View > Standard > Disable Tabs option is checked AND Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking inside archives on archive files they are opened in the same instance of PA with no way to get back to the parent archive. I would expect, that when the user doesn’t want to use tabs AND want to use multiple PA instances, that in such case double clicking on archive located inside another archive, the second one would open in a new PA window.

      Tech Support
    • Typo in help output of command line tools

      T

      I’ve made the sections of the output bold to indicate where the typo is.

      Version 7 output
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      p|P : store relative Pathnames|store full Pathnames
      PP : store full Pathnames including drive
      c[0,1,2,10,11,13,15,17,19,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (z - use optimized compression method based on file exstension)
      g : create Solid archive (7Z format only)

      Version 9 output…
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      P : store full Pathnames
      PP : store full Pathnames including drive
      p : store relative Pathnames
      c[0,1,2,10,11,12,13,14,15,16,17,18,19,u,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (o - use LZMA2
      (u - use pLZMA4, f - use ZSTD, k - use PPMd_sh, e - use Deflate64
      (z - use optimized strong compression method based on file exstension)
      (x - use optimized fast compression method based on file exstension)
      (m<filters|methods> - use custom set of filters and methods for .PA archive
      y[r|b|d|x|p|d] - filters reflate, bcj2, x64flt, rep, delta
      ypc<size> - custom rep c size
      ypm<size> - custom rep mem size
      yrx<size> - custom reflate zlib level (1-9)
      yt{x} - number of threads
      ya - debug mode
      mt : set multithreading on
      g : create Solid archive (7Z format only)

      Tech Support
    • Error updating from .58 to .60 via patchbeam

      skypx

      error.jpg

      Tech Support
    • Bug when extracting 7ZIP archives

      T

      I’ve found a bug when extracting files from a 7ZIP file, specifically when you tell PowerArchiver to extract only some files and folders from it. This is where the bug exists. You can tell PowerArchiver to extract only certain files but then it proceeds to extract the whole file and not just what you wanted.

      Tech Support
    • Drive Image creation

      T

      Sorry if I’m asking this in the wrong place.
      Can Powerarchiver create images of entire drives (e.g. C: system drive) to create drive image backups?
      Thanks,
      Tim

      Tech Support

    PAOP: Files not being compressed

    Tech Support
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    • J
      JeanPaulM last edited by

      Hi,

      For some reason PAOP does not compress the files even though I explicitly tell it to do so.

      My setup:

      Windows XP SP2
      Office 2007
      PA 10.2.0.11
      PAOP 2.00.08

      What could be the problem?

      Thank you.

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        what settings do you have for compression and what type of file is it? did you check file filters?

        J 1 Reply Last reply Reply Quote 0
        • J
          JeanPaulM @spwolf last edited by

          Hi,

          My settings:

          Compression Format: ZIP
          Compression Level: Maximum
          AES Encryption: No
          Rename Ext to .??_ No
          Compress & Encrypt: No
          Minimal File Size: 10kb
          Excluded Extionsion: None
          Include Help File: No
          Name based on firth attachment: No
          Ask to use PAOP before sending: Yes

          I’m trying to compress and Excel file (.xls) of 20.5kb

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            did you check filters to make sure xls isnt there?

            thanks

            J 1 Reply Last reply Reply Quote 0
            • J
              JeanPaulM @spwolf last edited by

              Yes, and it wasn’t there. I even went so far as to clear the exclusion list completely.

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                whats the name of the file? maybe thats why it wont work… did you try some other file?

                J 1 Reply Last reply Reply Quote 0
                • J
                  JeanPaulM @spwolf last edited by

                  I’ve had the same problem with numerous files. Perhaps having white-spaces in the name might be causing problems?

                  I’ve also uninstalled and re-installed PAOP countless times.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    let me know of the filenames that you are having issues with and we will try to replicate it here…

                    thanks!

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      JeanPaulM @spwolf last edited by

                      Thank you,

                      I’ve tried all manner of file names, extensions and settings, but I still can’t get PAOP to work.

                      I think I’ll just uninstall it.

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        hm, i tried xls with space in the name and it worked fine…

                        Do you get compress window when you send files with attachments or?

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          JeanPaulM @spwolf last edited by

                          Yes, the compression window does open, but almost immediately closes again.

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            so it closes without you pressing anything?

                            thanks!

                            J 1 Reply Last reply Reply Quote 0
                            • J
                              JeanPaulM @spwolf last edited by

                              Yes, that is correct.

                              1 Reply Last reply Reply Quote 0
                              • J
                                JeanPaulM last edited by

                                Before I send you on a wild goose chase, let me rephrase that.

                                When the setting is ticked for POAP to ask if it should zip the attachments, the compression window opens up, and stays there until a selection is made. But even if one chooses to zip the attachments, it almost immediately closes without doing anything.

                                When it is set to zip attachments automatically, one can see the compression window open and close almost immediately.

                                I honestly don’t know how one would troubleshoot this problem, since it seems to have worked perfectly well in all your tests.

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  Do you at any point of time see PA window (not PAOP but PA)?

                                  If not, please let me know what is the path to PA and PAOP instalation, it seems as if PAOP isnt calling PA for whatever reason.

                                  Also, what other plugins for office do you have installed?

                                  thanks!

                                  D 1 Reply Last reply Reply Quote 0
                                  • C
                                    cweis last edited by

                                    I have the same issue with Outlook 2003. I even have the plug-in to prompt me on every email if I would like to compress the attachment(s). I answer yes and it appears something is happening, but the message is sent without the attachment now as a zip file.

                                    I do have other Outlook plug-ins installed such as Mapilabs duplicates remover. I am also using Spysweeper with Antivirus v5.5.7. Not sure if these could be causing an issue.

                                    Is there a way to activate a debugging feature to possibly see where the problem is happening? I have reinstalled the plugin, and verified the outlook plugin options multiple times.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      when you say that something is happening, does that mean that PA 2007 launches or?

                                      1 Reply Last reply Reply Quote 0
                                      • C
                                        cweis last edited by

                                        To make it easier to explain, I captured a video of the process. I have posted the AVI on my website:

                                        http://megabytecoffee.com/public/pa/PAOP.avi

                                        -The video is about 9megs in size. You’ll see exactly what I am seeing.

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware last edited by

                                          thanks

                                          1 Reply Last reply Reply Quote 0
                                          • C
                                            cweis last edited by

                                            It’s been a couple of days. Any ideas of why it doesn’t work?

                                            1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware last edited by

                                              we are working on finalizing 10.20, so in few days we will have time to look at PAOP… thanks.

                                              D 1 Reply Last reply Reply Quote 0
                                              • D
                                                danielmk @spwolf last edited by

                                                SPWolf,

                                                Have the same problem here.

                                                New windows instalation with:

                                                PA 10.20.17
                                                PAOP 2.00.08
                                                Outlook 2003 SP2 11.8118.8132
                                                MS Proofing Tools
                                                Windows XP 5.1.2600 SP2 Build 2600

                                                I have been having this problem for a while and I have formatted my machine a installed the latest versions of PAOP and PA in order to see if the problem would be solved, but it didn´t. The PAOP 1.10 worked fine on my machine. Do you know if there is anyplace I can download the old version?

                                                Thanks.

                                                1 Reply Last reply Reply Quote 0
                                                • spwolf
                                                  spwolf conexware last edited by

                                                  we will take an look at this this week, so please patient… we will need more info for sure.

                                                  thanks,

                                                  D 1 Reply Last reply Reply Quote 0
                                                  • D
                                                    danielmk @spwolf last edited by

                                                    Found the 1.10 version in PA´s download site.

                                                    Uninstalled the 2.0 version, installed 1.10 and it works fine.

                                                    I´ll be waiting for a new version.

                                                    1 Reply Last reply Reply Quote 0
                                                    • spwolf
                                                      spwolf conexware last edited by

                                                      Here is what we need to know:
                                                      1. location of your temp folder
                                                      2. Send us paarcce.dat from your temp folder.

                                                      You can send it to support conexware.com.

                                                      thank you!

                                                      ivan 1 Reply Last reply Reply Quote 0
                                                      • ivan
                                                        ivan conexware @spwolf last edited by

                                                        Important - the parcce.dat must be the one that is created after reproducing the bug (creating new email message, adding attachment, clicking on “Compress” in PAOP dialog that shows upon “Send” action, and after loading/closing PA).

                                                        1 Reply Last reply Reply Quote 0
                                                        • D
                                                          davidsplash @spwolf last edited by

                                                          two things to ask what version of outlook are you using and what windows are you using. the second thing is to ask have you installed any other outlook plugin or have you reinstalled outlook after installing this plugin. i would suggest uniunstalling pa and outlook and pa and then install outllok then pa then this plugin and tell us what problems you encounter after that.

                                                          1 Reply Last reply Reply Quote 0
                                                          • D
                                                            danielmk last edited by

                                                            Windows XP Professional
                                                            Build 2600.xpsp_sp2_gdr.070227-2254 (Service Pack 2)

                                                            Microsoft Office Outlook 2003 (11.8169.8172) SP3

                                                            Formatted my computer, installed Windows XP, Updated (Windows update), installed Office 2003, updated. Using a MSExchange connection.

                                                            The older version works fine. The newer doesn´t.

                                                            Couldn´t find the parcce.dat file.

                                                            1 Reply Last reply Reply Quote 0
                                                            • spwolf
                                                              spwolf conexware last edited by

                                                              check this out:
                                                              http://www.powerarchiver.com/test/release10/paop200.exe

                                                              it should fix the issue. Please report back if it did.

                                                              thanks!

                                                              1 Reply Last reply Reply Quote 0
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