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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Filename extensions changed ??

    Tech Support
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    • P
      peterr last edited by

      I have a .tar.gz from a CPanel full backup, and there are quite a number of files within the archive, that Powerarchiver “reports” as having a different filename extension.

      The problem is not with Cpanel, or with the actual archive, because my web host provider has been able to extract the full contents of the archive, and all the filename extensions are okay.

      Powerarchiver is listing the files as having different filename extensions, and therefore when I extract the archive locally, there are many files (337 out of 4,373 files) with invalid extensions.

      The extensions are changed as follows:

      .GIF –-> .GIF0000444
      .HTML —> .HTML0000444
      .php ----> .php0000444

      I’m using version 10.01.03, but actually I have noticed this problem with earlier versions, however as it was only a few files, I simply renamed them.

      It appears the bug in Powerarchiver is somehow referencing the filename permissions (444) and appending it to the filename extension.

      Peter

      1 Reply Last reply Reply Quote 0
      • P
        peterr last edited by

        I just opened the same archive with “7-Zip” and the filename extensions are okay.

        TBGBe 1 Reply Last reply Reply Quote 0
        • TBGBe
          TBGBe @peterr last edited by

          Hmm… sounds familiar

          Is it this problem resurfacing? :(
          http://www.powerarchiver.com/forums/showthread.php?t=854

          P TBGBe 2 Replies Last reply Reply Quote 0
          • P
            peterr @TBGBe last edited by

            Thanks for that link. It sure does look like a very similar problem. :(

            When I extracted the tar.gz locally, PA even created this folder

            \public_html***\thumbs\0000755\

            and there is definitely no such filename on the website, I just checked. The permissions on the path “thumbs” is 755 though, so the bug seems ‘constant’ to some degree, appending the file permissions, but seems to be doing it quite randomly (which I guess contradicts what I said about being ‘constant’).

            I used both PA and 7-Zip to extract the archive, then used beyond compare to do a binary comparision of all the files, 4006 match and 341 are different, having filename extensions as explained in the first post.

            The file sizes and timestamps are exact though, in the Beyond compare display, it’s just the file extensions that are messed up.

            Bit of a problem alright.

            TBGBe 1 Reply Last reply Reply Quote 0
            • TBGBe
              TBGBe @TBGBe last edited by

              @TBGBe:

              Hmm… sounds familiar

              Is it this problem resurfacing? :(
              http://www.powerarchiver.com/forums/showthread.php?t=854

              No it isn’t. I cannot reproduce that problem in 10.01.03
              using the “boost” sources (9378 files).

              1 Reply Last reply Reply Quote 0
              • TBGBe
                TBGBe @peterr last edited by

                @peterr:

                When I extracted the tar.gz locally, PA even created this folder …

                Can you try creating the backup with PA (tar.gz) as a test to see if the problem still occurs?

                P 1 Reply Last reply Reply Quote 0
                • P
                  peterr @TBGBe last edited by

                  @TBGBe:

                  Can you try creating the backup with PA (tar.gz) as a test to see if the problem still occurs?

                  Yes, I created a tar.gz with PA on all the archive files, and I used the ‘correct’ files, that is, those with correct filename extensions.

                  PA has even messed that up, lots of weird filename extensions like:

                  H0000002
                  HT0000002
                  HTM0000002
                  HTML0000002
                  HTML444
                  P0000002
                  PH0000002
                  PHP0000002
                  PHP00444
                  PHP0100444
                  etc,etc

                  I also used the same files to create an archive with a ZIP and a 7Z extension, and there are no strange filename extensions. Seems it is only happening with .TAR.GZ files, and yet a Linux ‘tar’ program plus the (freeware) 7-Zip software were both able to view the contents correctly, …. but not PA. :(

                  P 1 Reply Last reply Reply Quote 0
                  • P
                    peterr @peterr last edited by

                    Something similar here

                    P 1 Reply Last reply Reply Quote 0
                    • P
                      peterr @peterr last edited by

                      How do I log this as a bug please ?

                      P 1 Reply Last reply Reply Quote 0
                      • P
                        peterr @peterr last edited by

                        This is getting ridiculous, I just created an archive (.tar.gz) with 2 files in it, and both have weird filename extensions.

                        Both these files had long filenames; does PA have any problems in that area ? This thread - http://www.powerarchiver.com/forums/showthread.php?t=1302&highlight=long+filename seems similar.

                        Looks like I use “7-Zip” until this is sorted out. :(

                        TBGBe 1 Reply Last reply Reply Quote 0
                        • TBGBe
                          TBGBe @peterr last edited by

                          @peterr:

                          This is getting ridiculous, I just created an archive (.tar.gz) with 2 files in it, and both have weird filename extensions.

                          Both these files had long filenames; does PA have any problems in that area ?

                          What do you mean by “long”? How long are your path/filenames (how many characters)?
                          Can you provide the test file you created?

                          @peterr:

                          How do I log this as a bug please ?

                          Well, spwolf and Ivan are the developers/ConeXware representatives - both check these forums regularly, you may assume that when they see this they will take on the internal “bug reporting/fixing”.

                          However, you could also create a premium support request if you want more “direct/personal” access. Just click on the Support link on the ribbon bar at the top of the forums.

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                          • P
                            peterr @TBGBe last edited by

                            @TBGBe:

                            What do you mean by “long”? How long are your path/filenames (how many characters)?

                            By ‘long’ I meant the filename itself is 28 chars, then add the period, then the file extension of ‘tpl’ in this case, and we have 32 just for the filename, … so that is ‘long’.

                            The path/filename are 115 bytes in total.

                            @TBGBe:

                            Can you provide the test file you created?

                            Possibly, I’d have to be certain the archive doesn’t contain any confidential info, it is for a website after all.

                            Thanks for the info on bug reporting, it’s not ‘super urgent’, so I will wait and see if one of the developers replies to this thread.

                            Thanks for your help. :)

                            TBGBe 1 Reply Last reply Reply Quote 0
                            • TBGBe
                              TBGBe @peterr last edited by

                              @peterr:

                              By ‘long’ I meant the filename itself is 28 chars, then add the period, then the file extension of ‘tpl’ in this case, and we have 32 just for the filename, … so that is ‘long’.

                              The path/filename are 115 bytes in total.

                              Well, 32 char filename shouldn’t be the problem.
                              However 115 path/filename may be - in the thread you linked to
                              @spwolf:

                              PA can currently compress correctly TAR path+filename of around 110 characters - although it should be able to uncompress up to maximum under Windows.

                              So that maybe the problem with your simple case.

                              Although, I don’t know if things have changed since 2005.

                              P 1 Reply Last reply Reply Quote 0
                              • P
                                peterr @TBGBe last edited by

                                @TBGBe:

                                However 115 path/filename may be - in the thread you linked to

                                Okay, but that was dated 11-07-2005, surely PA has been improved since then ?

                                Also, the total of 115 I gave included the full pathname/filename source, but if I deduct the path length from were the source files are, it is 12 less, so total 103. That is, the total pathname/filename in the actual archive is 103 chars. This relates to an archive that PA created, where the filename extension is corrupt.

                                Also …. from the other thread

                                @spwolf:

                                how do you mean strange abbrevations? Keep in mind that windows file system limit is 256 characters, everything above that will simply not get extracted properly and probably create small havoc in Windows (wont be deletable by Windows Explorer).

                                Yet I just totalled up the path/filename that PA had extracted from a tar.gz and where the filename extension is ‘corrupt’ and the total length us 140 bytes, way less than 256.

                                TBGBe 1 Reply Last reply Reply Quote 0
                                • TBGBe
                                  TBGBe @peterr last edited by

                                  There are two seperate/different limits being discussed…

                                  When PA creates the TAR file (compression) the 110 char limit is for the complete path/filename length (so you cannot subtract filename to get below 110.

                                  When PA extracts from a TAR archive (created by another application) it should only be limited by OS - this is the 256 limit.

                                  So the compression name length limit may explain the problem you recreated - when creating the TAR using the two sample files.

                                  However, it does NOT explain the problem you encounter when extracting the other file (created by Cpanel ?) - this is now a seperate problem.

                                  Unfortunately, we “know” this was fixed in PA 9.5; but maybe further changes re-introduced the extraction problem :confused:

                                  We will have to wait for spwolf or Ivan to confirm I’m afraid.

                                  P 1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    Hi,

                                    can you attach example file? Just make it as small as possible.

                                    thank you!

                                    P 3 Replies Last reply Reply Quote 0
                                    • P
                                      peterr @spwolf last edited by

                                      Having tried a few different things, decided to set the config. to ‘default’.

                                      Tried the compression again, and the filename extensions are okay, but the pathname is not correct for uploading to the website.

                                      I always need to have the option “use normal relative path” checked, to make the pathname ‘valid’ for uploading.

                                      So, is this a ‘clue’ to the problem ?

                                      Under PA settings:

                                      -Config
                                      –-misc
                                      ------use normal relative path

                                      • When checked, file extensions are messed up

                                      • When unchecked they are okay, but the pathname is not ‘suitable’.

                                      I can re-arrange folders locally so that the correct pathname is included as the first one (highest), …BUT I think the only way I can get ‘empty paths’ into an archive is to have this option set on (checked). :(

                                      This is only a small test, with those 2 files, but they are part of a substantial (path) heirarchy.

                                      Just tested a considerable number of files (3250) with the option “use normal relative path” unchecked, and all the filename extensions are okay. Now I can see the full pathname/filename for one of these is 91 chars. If I include the “full” source pathname/filename, it is 149 chars.

                                      Have now used the same files to create an archive, with the option “use normal relative path” checked, and the filename extensions are messed up. Even with the additional pathname added, it is still only 103 chars

                                      So, could that option be the cause of the ‘bug’ ??

                                      1 Reply Last reply Reply Quote 0
                                      • P
                                        peterr @TBGBe last edited by

                                        @TBGBe:

                                        There are two seperate/different limits being discussed…

                                        When PA creates the TAR file (compression) the 110 char limit is for the complete path/filename length (so you cannot subtract filename to get below 110.

                                        Depends if the limit includes the “full” path/filename ‘source’ or not.

                                        When ‘adding’ a path to an archive, is the path/s above that path, included in the limit ??

                                        @TBGBe:

                                        When PA extracts from a TAR archive (created by another application) it should only be limited by OS - this is the 256 limit.

                                        Again, does the 256 limit only include the pathname shown in the archive, or the “full” pathname to where the destination files are uncompressed/extracted ??

                                        Neither of these “limits” are clear.

                                        @TBGBe:

                                        However, it does NOT explain the problem you encounter when extracting the other file (created by Cpanel ?) - this is now a seperate problem.

                                        I don’t see that as a seperate problem. The file created by Cpanel ‘backup’ checked out 100% okay on the Linux machine, using 'Tar" command. It also checked out okay using “7-Zip” on Win XP pro, BUT PA failed to read many of the filename extensions correctly.

                                        That is exactly the same problem as PA being unable to create correct filenames.

                                        In both cases, the problem only occurs in PA. :D

                                        TBGBe 1 Reply Last reply Reply Quote 0
                                        • P
                                          peterr @spwolf last edited by

                                          @spwolf:

                                          can you attach example file? Just make it as small as possible.

                                          I can already see from Archive files that the information contained in the archive would compromise our website security.

                                          It’s a bit like someone asking me for the keys to my house; I’m sure you understand. :)

                                          I could send you (privately) these 2 files, and supply the directory structure I have here. If that was setup on a Win xp pro box, with the same version of PA, all things being equal (and config settings the same), the ‘problem’ should be able to be replicated.

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                                          • P
                                            peterr @spwolf last edited by

                                            @spwolf:

                                            can you attach example file?

                                            I have sent a PM, with all the details needed to create the 2 files, plus replicate the same local directory structure I have.

                                            spwolf 1 Reply Last reply Reply Quote 0
                                            • TBGBe
                                              TBGBe @peterr last edited by

                                              My understanding of the limits are:-
                                              @peterr:

                                              Depends if the limit includes the “full” path/filename ‘source’ or not.

                                              When ‘adding’ a path to an archive, is the path/s above that path, included in the limit ??

                                              When compressing, the limit is the information to be stored in the archive (creating the TAR file).
                                              @peterr:

                                              Again, does the 256 limit only include the pathname shown in the archive, or the “full” pathname to where the destination files are uncompressed/extracted ??

                                              It is an OS limit so must include “everything” - not just the archive contents.
                                              @peterr:

                                              I don’t see that as a seperate problem. The file created by Cpanel ‘backup’ checked out 100% okay on the Linux machine, using 'Tar" command. It also checked out okay using “7-Zip” on Win XP pro, BUT PA failed to read many of the filename extensions correctly.

                                              I wasn’t suggesting that the archive was in any way corrupt, but that the decompression by PA is incorrect.
                                              @peterr:

                                              That is exactly the same problem as PA being unable to create correct filenames.

                                              In both cases, the problem only occurs in PA. :D

                                              No, I believe the "problems are different because of the different limits when compressing and decompressing.

                                              If the 110 limit is still present in the TAR engine - then when exceeding the 110 limit, PA creates an incorrect archive. So the problem appears after decompressing but is “inherent” in the archive - would also appear with other decompressing utilities.

                                              With a correct archive (from another application), the decompression problem has a different cause in PA - even if the result is the same in both cases. It is this case that may need an example archive!!

                                              Still, I’m confident Ivan will be able to “sort it out” :D

                                              P 1 Reply Last reply Reply Quote 0
                                              • P
                                                peterr @TBGBe last edited by

                                                @TBGBe:

                                                If the 110 limit is still present in the TAR engine - then when exceeding the 110 limit, PA creates an incorrect archive. So the problem appears after decompressing but is “inherent” in the archive - would also appear with other decompressing utilities.

                                                Not too sure what you are saying here, but I think you mean if PA was used to compress the tar.gz, and incorrect file extensions are in that archive, then other decompression utilities would also show the (incorrect) file extension.

                                                Yes, of course.

                                                Found some info on path lengths at Naming a File …

                                                In the Windows API, the maximum length for a path is MAX_PATH, which is defined as 260 characters. A path is structured in the following order: drive letter, colon, backslash, components separated by backslashes, and a null-terminating character, for example, the maximum path on the D drive is D:<256 chars>NUL.

                                                I can only get to 247 as the max, after that an error message.

                                                Just why there is a 110 limit I don’t know though, if it was a Win API limitation, then other archiving tools (e.g. “7-Zip”) would demonstrate the same problem I’m experiencing. However 7-Zip compresses the same folder without the incorrect filename extensions.

                                                P 1 Reply Last reply Reply Quote 0
                                                • P
                                                  peterr @peterr last edited by

                                                  Just used “PeaZip” to create a tar.gz, using the same path/folder to add, the filename extensions are valid.

                                                  Also, just tried PACL, and it created the archive correctly.

                                                  1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware @peterr last edited by

                                                    @peterr:

                                                    I have sent a PM, with all the details needed to create the 2 files, plus replicate the same local directory structure I have.

                                                    thanks - we will check it out and see if we have any questions.

                                                    We didnt mean for you to send confidential data, you could have re-created same filename in same folder and that should have created same error… this will work too.

                                                    thank you!

                                                    P 1 Reply Last reply Reply Quote 0
                                                    • P
                                                      peterr @spwolf last edited by

                                                      @spwolf:

                                                      thanks - we will check it out and see if we have any questions.

                                                      Okay thanks. I guess seeing the command line versions of PA work, I could use ‘pacomp’ and ‘paext’ in the interim period.

                                                      Thanks. :)

                                                      P 1 Reply Last reply Reply Quote 0
                                                      • P
                                                        peterr @peterr last edited by

                                                        Something else that PA is doing with archives I created, with the extension .tar.gz

                                                        It makes additional paths in the archive, the paths are not on my local system at all, the archive has all these additional paths , named with a backslash ??

                                                        There were 15 additional paths, in the last archive I created, unfortunately I didn’t see the ‘garbage’ until the archive was used to load part of a website.

                                                        Of course when viewing an archive in ‘flat’ mode, only files are shown, so no pathnames appear. When viewing in Explorer mode, with the ‘2 window’ view, I could then see the additional paths.

                                                        There were 1635 files and 172 folders in the path that was archived locally. However the archive added 1635 files, and 187 folders/paths, the extra 15 wouldn’t even display properly when viewing the archive, but they sure made a nice mess of the website. :(

                                                        TBGBe 1 Reply Last reply Reply Quote 0
                                                        • TBGBe
                                                          TBGBe @peterr last edited by

                                                          OK, just done a quick test.

                                                          3 files with 100, 110 and 115 chars in filename.
                                                          Each has “txt” extension (so length is 104, 114 and 119). Files are in sub-Folder with 16 char name.

                                                          Create Tar with PA (no paths stored) - corruption occurs with all three filenames !!

                                                          Create Tar with 7-Zip (relative path stored)- PA displays and extracts this correctly (including pathname).

                                                          Note: no Gzip compression - this is simply TAR.

                                                          P 1 Reply Last reply Reply Quote 0
                                                          • P
                                                            peterr @TBGBe last edited by

                                                            Thanks for doing that test. I also found if I used ZIP compression, the archive was okay.

                                                            TBGBe 1 Reply Last reply Reply Quote 0
                                                            • TBGBe
                                                              TBGBe @peterr last edited by

                                                              Yes, the problem is with TAR compression.
                                                              Further tests show that even 100 chars corrupt.
                                                              The maximum length that TARs OK in PA 10 seems to be 99 chars (not 110 as suggested by other thread).

                                                              P TBGBe 2 Replies Last reply Reply Quote 0
                                                              • P
                                                                peterr @TBGBe last edited by

                                                                The 99 max seems to indicate a V7 version of TAR, from a few search results here

                                                                1 Reply Last reply Reply Quote 0
                                                                • spwolf
                                                                  spwolf conexware last edited by

                                                                  With you guys doing all the work, there is nothing else for us to do…

                                                                  ;-)

                                                                  P TBGBe 2 Replies Last reply Reply Quote 0
                                                                  • P
                                                                    peterr @spwolf last edited by

                                                                    @spwolf:

                                                                    With you guys doing all the work, there is nothing else for us to do…

                                                                    :D

                                                                    It seems the length limitations is the version of tar that PA must be using. Any chance of going to another version of the code that uses tar files ?? ;)

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                                                                    • TBGBe
                                                                      TBGBe @spwolf last edited by

                                                                      @spwolf:

                                                                      With you guys doing all the work, there is nothing else for us to do…

                                                                      ;-)

                                                                      Except, analyse why the decompression/extraction failed from the Cpanel backup - that bit has me :confused:

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                                                                        peterr @TBGBe last edited by

                                                                        @TBGBe:

                                                                        Except, analyse why the decompression/extraction failed from the Cpanel backup - that bit has me :confused:

                                                                        I just used PAEXT to extract that Cpanel backup, and there were hundreds of filename extensions messed up, so …

                                                                        1. Both PA and PAEXT result in the same type of errors.

                                                                        2. Using “7-Zip” on the same archive, no strange filename extensions at all, all the files are okay.

                                                                        The code that is used in PA and PAEXT isn’t able to extract all the files correctly, whereas “7-Zip” is able to, … it’s a software thing. :)

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                                                                          peterr @peterr last edited by

                                                                          Any idea when this bug will be fixed please ??

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                                                                          • spwolf
                                                                            spwolf conexware last edited by

                                                                            we are working on PAOP beta 2 right now, and then we will move to PA 2007 10.02

                                                                            thanks!

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                                                                              peterr @spwolf last edited by

                                                                              @spwolf:

                                                                              we are working on PAOP beta 2 right now, and then we will move to PA 2007 10.02

                                                                              thanks!

                                                                              Okay thanks, I don’t know what PAOP is, I checked in my ‘PACL’ folder, but it isn’t there, I thought it must be a command line tool.

                                                                              Will version 10.02 include the fix for the ‘extra paths’ problem as well (compressing files for an archive of .tar.gz extension, there has been additional paths found in the archive, with a pathname of ‘backslash’) ?

                                                                              Thanks,

                                                                              Peter

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                                                                                amh209 @peterr last edited by

                                                                                PAOP (Power Archiver Outlook Plug-in)

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                                                                                • spwolf
                                                                                  spwolf conexware last edited by

                                                                                  we have no idea what will it include until we start working on it :-).

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                                                                                  • TBGBe
                                                                                    TBGBe @TBGBe last edited by

                                                                                    @TBGBe:

                                                                                    Yes, the problem is with TAR compression.
                                                                                    Further tests show that even 100 chars corrupt.
                                                                                    The maximum length that TARs OK in PA 10 seems to be 99 chars (not 110 as suggested by other thread).

                                                                                    Testing with PA 10.10.08
                                                                                    TAR (tarred)
                                                                                    90 (including .txt extension) chars OK
                                                                                    98 (including .txt extension) chars OK
                                                                                    100 (including .txt extension) chars OK
                                                                                    106 (including .txt extension) chars NOT OK

                                                                                    • Displays OK but error when extracting
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                                                                                    • TBGBe
                                                                                      TBGBe @TBGBe last edited by

                                                                                      Sorry, that was misleading.
                                                                                      There is something strange going on -
                                                                                      Create a test Folder containing filenames of different lengths
                                                                                      I used 7 files (98 chars to 105 chars).
                                                                                      Length of 103 was correct.
                                                                                      98 to 102 were corrupted to be 103 chars (4, 44, 444, 0444, 00444 was added to extension .txt)
                                                                                      104 and 105 were corrupted by addition of the string “0000002” to the extension (both files).
                                                                                      :eek:

                                                                                      So the result was
                                                                                      a) {longfilename}.txt00444
                                                                                      b) {longfilename1}.txt0444
                                                                                      …
                                                                                      …
                                                                                      c) {longer filename}.txt0000002
                                                                                      d) {longer filename1}.txt0000002
                                                                                      :confused:

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                                                                                        peterr @spwolf last edited by

                                                                                        @spwolf:

                                                                                        we have no idea what will it include until we start working on it :-).

                                                                                        I see 10.1 beta is out.

                                                                                        At this stage, do you know if 10.1 final will include the bug fixes for …

                                                                                        1. The filename extension problem as explained in this thread.

                                                                                        2. The “additional pathnames” bug/problem.

                                                                                        Also, thanks to Terry for doing some more testing. I was about to download a website backup toay, and then remembered about this filename extension problem with .tar.gz files. :(

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                                                                                          peterr @peterr last edited by

                                                                                          The website backup was uncompressed to a local path, and there was a ‘mix’ of file extensions that ended in …

                                                                                          0000444
                                                                                          0000644

                                                                                          I went and checked on the website, and it does match the file permissions (Linux box as server), so if that is of any help ?

                                                                                          In one path that was uncompressed/extracted, I can see where the ‘limit’ is. The pathname is 110 chars, including the volume number and all backslashes, and the filename extension has only been changed for 3 files in that path. Here is an example of one file that has no change to the extension, and one file that has the extension changed, as follows:

                                                                                          daily_usage_200610.png –-> daily_usage_200610.png
                                                                                          hourly_usage_200610.png --> hourly_usage_200610.png0000644

                                                                                          The one extra character (the difference between ‘daily’ and hourly’) blew the limit.

                                                                                          The total size, of the file, at the “max” (daily_usage_200610.png), including full pathname is 132 bytes.

                                                                                          HTH

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                                                                                            peterr @peterr last edited by

                                                                                            I just installed the latest PA, version 10.10.10 and this filename extension problem still exists. :mad:

                                                                                            I didn’t restart after the install, there was no message to do so.

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                                                                                            • spwolf
                                                                                              spwolf conexware @peterr last edited by

                                                                                              @peterr:

                                                                                              I just installed the latest PA, version 10.10.10 and this filename extension problem still exists. :mad:

                                                                                              I didn’t restart after the install, there was no message to do so.

                                                                                              yeah, this will take longer since we have to add support for longer file+path in tar files… we had some priority fixes for 10.1

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                                                                                                peterr @spwolf last edited by

                                                                                                @spwolf:

                                                                                                yeah, this will take longer since we have to add support for longer file+path in tar files

                                                                                                I wonder how 7-Zip does it, because from memory, it handled the longer file+path’s okay.

                                                                                                @spwolf:

                                                                                                … we had some priority fixes for 10.1

                                                                                                … and here I was, thinking that I would be top of the list. :D

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                                                                                                • spwolf
                                                                                                  spwolf conexware last edited by

                                                                                                  this will probably make it into 10.2, working on it now…

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                                                                                                    peterr @spwolf last edited by

                                                                                                    Thank you. :)

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                                                                                                    • spwolf
                                                                                                      spwolf conexware last edited by

                                                                                                      And it did :-).

                                                                                                      Please check with Beta 4:
                                                                                                      http://www.powerarchiver.com/test/release10/powarc1020.exe

                                                                                                      Please let us know if this fixes this issue as soon as you can.

                                                                                                      thank you!

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                                                                                                        peterr @spwolf last edited by

                                                                                                        The filename extension problem still exists. :(

                                                                                                        Also, when I extracted the archive, in addition to it creating the main pathname and all files and paths underneath that, it also created some other weird pathname, with 19 folders and no files when extracted.

                                                                                                        The archive was large, PA is reporting 5032 files, 625 directories and 13,476,762 bytes.

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                                                                                                        • spwolf
                                                                                                          spwolf conexware last edited by

                                                                                                          can you send us the archive so we have it for testing? Just compress it with 7zip (tar file itself) and upload it to some free uploads site? Is that ok?

                                                                                                          That would be very helpful….

                                                                                                          thanks!

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                                                                                                            peterr @spwolf last edited by

                                                                                                            @spwolf:

                                                                                                            can you send us the archive so we have it for testing? Just compress it with 7zip (tar file itself) and upload it to some free uploads site? Is that ok?

                                                                                                            Sorry, no can do, it’s a website backup and has a lot of confidential files in it.

                                                                                                            I also used PACL to extract the same archive, guess what, same results, that is, lots of files created with the filename extension changed. This didn’t happen before with PACL, at least I don’t think so ??

                                                                                                            I did a binary compare on the PA extract compared with the PACL extact, all files matched, but PA didn’t create a number of paths where there were no files, … sound familiar.

                                                                                                            I may try some other archive tool tomorrow, on the archive.

                                                                                                            Once again, the ‘pattern’ of the filename extensions is that the (cmod) permissions from the website, has been appended to the fiename extension.

                                                                                                            Looking at one file that has had the extension changed, the pathname is 133 bytes, and the filename plus extension is 18 bytes, that makes 152 if we add the extra backslash.

                                                                                                            The filename, plus extension is meant to be 11 bytes (modinfo.php), and there is another file in the same path that is a total of 10 bytes (index.html), which hasn’t had the extension name changed.

                                                                                                            See attached screen dump of that path.

                                                                                                            Also when I open the archive, PA seems to be showing the file extensions incorrectly, that is, the same as the screen dump.
                                                                                                            attachment_p_12680_0_pasd001.jpg

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                                                                                                            • spwolf
                                                                                                              spwolf conexware last edited by

                                                                                                              cant you compress non-confidential parts of the website and send them over? I am sure you can recreate same behaviour without using files that you dont want to send us… 1 file is enough.

                                                                                                              thanks!

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                                                                                                                peterr @spwolf last edited by

                                                                                                                The archive is automatically created from cPanel, I just hit the “create full backup” button.

                                                                                                                I will see about trying to create an archive of ‘parts’ of the site manually, but please don’t hold your breath. :D

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                                                                                                                • spwolf
                                                                                                                  spwolf conexware last edited by

                                                                                                                  what about just deleting parts of the archive that are confidential and leaving few files that are fine? you can send it to us at support so it wont be for public viewing…

                                                                                                                  thanks

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                                                                                                                    peterr @spwolf last edited by

                                                                                                                    I’m not about to sort through 5032 files, and remove all the confidential ones.

                                                                                                                    As I said, …. it will take a while.

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                                                                                                                      peterr @peterr last edited by

                                                                                                                      Have sent you a test archive. :)

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                                                                                                                        peterr @peterr last edited by

                                                                                                                        Installed version 10.20.17 , and unfortunately, this problem is now worse. :confused:

                                                                                                                        Instead of just a few files that had the filename extension changed. there are now over 80 files (same archive used for testing), and the ‘filename’ (including the extension) has now been truncated. I checked 5 files, and they are all truncated at 145 bytes (includes full pathname and extension).

                                                                                                                        What is strange, is that when I shortened the length of the path used to extract, exactly the same problem occurred, that is, the same number of filenames are corrupt.

                                                                                                                        I would have thought decreasing the size of the (full) pathname, would have resulted in less errors found in the filename.

                                                                                                                        When I increased the size of the (full) pathname, and did the extract again, the filenames are now truncating at 151 bytes (145 + 6).

                                                                                                                        There don’t appear to be any filename extensions changed this time, just the truncation problem, but the problem is not consistant with the pathname length, and the same filename results, irregardless of the pathname length.

                                                                                                                        Here is an example, showing the correct filename, total size is 146 bytes …

                                                                                                                        F:\temp\powerachiver…\class\smarty\internals\core.assemble_plugin_filepath.php

                                                                                                                        ======
                                                                                                                        When the full pathname is increased in size by 8 bytes, the filename is truncated at 145 bytes …

                                                                                                                        F:\temp\powerachiver…\class\smarty\internals\core.assemble_plugin_fil

                                                                                                                        When the full pathname is increased in size by 6 bytes, the filename is truncated at 151 bytes …

                                                                                                                        F:\temp\powerachiver…\class\smarty\internals\core.assemble_plugin_fil

                                                                                                                        When the full pathname is decreased in size by 22 bytes, the filename is truncated at 129 bytes …

                                                                                                                        F:\temp\powerachiver\….\class\smarty\internals\core.assemble_plugin_fil

                                                                                                                        In all cases, the same filename results, a truncated name, and in all extracts, exactly the same number of errors have occurred (approx. 80 files with filenames truncated).

                                                                                                                        ‘spwolf’ has the same test archive, and will be able to see what the extract is doing.

                                                                                                                        When the archive is being viewed, the filenames appear to be okay, it is just some weird problem with the extract. :confused:

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                                                                                                                        • spwolf
                                                                                                                          spwolf conexware last edited by

                                                                                                                          Please try with .21 from our website and see what happens.

                                                                                                                          thanks

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                                                                                                                            peterr @spwolf last edited by

                                                                                                                            Installed .21 , and ran the extract again, … same problems unfortunately.

                                                                                                                            Just extract the test archive I sent, and you will see where filenames have been truncated. :(

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                                                                                                                              peterr @peterr last edited by

                                                                                                                              Has there been any progress on fixing this bug please ??

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                                                                                                                              • ivan
                                                                                                                                ivan conexware last edited by

                                                                                                                                Try 10.21 RC 1 from our site and see if it works.

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                                                                                                                                  peterr @ivan last edited by

                                                                                                                                  @ivan:

                                                                                                                                  Try 10.21 RC 1 from our site and see if it works.

                                                                                                                                  Can you supply a link please.

                                                                                                                                  Also, this bug was reported over 6 months ago. I’d really expect it to be fixed by now, and not have to rely on “user testing” of new releases, especially when I went to the trouble of creating a website with various files, then created a website archive, and sent it to PA tech personnel, so they can test it.

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                                                                                                                                  • spwolf
                                                                                                                                    spwolf conexware last edited by

                                                                                                                                    did you use RC1? (10.21.xx) or 10.20.21?

                                                                                                                                    :-)

                                                                                                                                    Check RC1 from download page please.

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                                                                                                                                      peterr @spwolf last edited by

                                                                                                                                      Have downloaded and installed the RC1, thanks.

                                                                                                                                      I have only checked a few files, especially the ones that were noted in the earlier post, and they are now okay.

                                                                                                                                      Will create a larger archive and extract that, and then advise.

                                                                                                                                      Thanks. :D

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                                                                                                                                      • spwolf
                                                                                                                                        spwolf conexware last edited by

                                                                                                                                        :-)

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                                                                                                                                          peterr @spwolf last edited by

                                                                                                                                          Well, the filename extensions seem okay, plus the filenames (and paths) look okay, but the modified time of the files don’t seem to reflect what the timestamps should be (I will have to look more into that).

                                                                                                                                          Also, for some reason, PA displayed a “ghost” folder, one that isn’t on the website, called “the.same.host.name;”, see screen dump.
                                                                                                                                          attachment_p_13176_0_pa_view1.jpg

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                                                                                                                                            peterr @peterr last edited by

                                                                                                                                            Two other minor annoyances with the interface, is that when using the “2-pane” view, the folders are not sorted, makes it a real pain for navigation (see screen dump).

                                                                                                                                            Also, there needs to be a horizontal scroll bar added to the left hand pane/window, as often the 'folder depth" is more than the width of the left hand window, and therefore, folder/path names cannot be seen (see screen dump).
                                                                                                                                            attachment_p_13177_0_pa_view2.jpg
                                                                                                                                            attachment_p_13177_1_pa_view3.jpg

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                                                                                                                                              peterr @peterr last edited by

                                                                                                                                              Yes, timestamps of the extracted archive are definitely a problem. Will have to look into it further, and then advise. :(

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                                                                                                                                              • P
                                                                                                                                                peterr @peterr last edited by

                                                                                                                                                Two apologies. :o

                                                                                                                                                @peterr:

                                                                                                                                                Also, for some reason, PA displayed a “ghost” folder, one that isn’t on the website, called “the.same.host.name;”, see screen dump.

                                                                                                                                                PA displayed that folder correctly, I ran the archive through “tar”, and the folder was there, fortunately on a PA extract, it just ignored the folder name.

                                                                                                                                                @peterr:

                                                                                                                                                Yes, timestamps of the extracted archive are definitely a problem. Will have to look into it further, and then advise. :(

                                                                                                                                                I was baffled by the timestamps, because in some cases, the date (day) was different to the file date on the server.

                                                                                                                                                Took me a while to realise it was adjusting the timestamps of files, to reflect the timezone, even had to extract the archive on a *nix box and run “tar” to make sure it wasn’t a Windooze thing.

                                                                                                                                                There is a 15 hour difference in timezones, between here and the web server, and in many cases, the file date was the next day, … hence the confusion. :confused:

                                                                                                                                                So, timestamps of the extracted archive are definitely NOT a problem.

                                                                                                                                                Please accept my apologies.

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                                                                                                                                                • spwolf
                                                                                                                                                  spwolf conexware last edited by

                                                                                                                                                  we added scroll bar to the archive folders bar, so it should work fine now. Please check with RC2 from our download page.

                                                                                                                                                  thanks!!!

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                                                                                                                                                    peterr @spwolf last edited by

                                                                                                                                                    Okay thanks, I’ll try it out.

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