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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    How does PA 07 work on Vista?

    Tech Support
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    • D
      denzilla last edited by

      Does PA disable Vista’s built in zip support? Any possible conflicts? On XP, I unregistered XP’s zip dll file but I wasn’t sure about Vista. Thanks in advance!

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        should work perfectly fine. PA doesnt disable Vista’s built in support, there is no need for that, it just associates itself with zip archives.

        D 1 Reply Last reply Reply Quote 0
        • D
          denzilla @spwolf last edited by

          Glad to hear it :)

          The only reason I disabled it in XP is because of the way XP handled zipfiles. If you had a ton of zips in a directory, it would slow the scrolling way down.

          Any ETA on a Final?

          1 Reply Last reply Reply Quote 0
          • J
            jowood last edited by

            If I right-click on the sample zipfile in the PA directory (TUTOR1.zip) to extract it in the same directory nothing happens.

            spwolf 1 Reply Last reply Reply Quote 0
            • RJWaring
              RJWaring last edited by

              Denzilla, Funny enough I was going to ask the same question…

              PA How far are we from the final?

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @jowood last edited by

                @jowood:

                If I right-click on the sample zipfile in the PA directory (TUTOR1.zip) to extract it in the same directory nothing happens.

                is that an bug report? :-)

                1 Reply Last reply Reply Quote 0
                • J
                  jowood last edited by

                  Hmmm, we are in Tech Support and a feature is not working as it should - so you can call it a bug report. ;)

                  spwolf 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @jowood last edited by

                    @jowood:

                    Hmmm, we are in Tech Support and a feature is not working as it should - so you can call it a bug report. ;)

                    we are in “How does PA 07 work on Vista” thread :-). So, you should start an different thread for bug report.

                    But I think your issue is probably with having to restart your computer after installation - have you done so?

                    thanks,

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      jowood @spwolf last edited by

                      I just installed B8 and now something happens. :)

                      A error message is shown:

                      –-------------------------
                      PowerArchiver

                      Error creating destination file “”. Check that file is not in use.

                      OK

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        screenshot please…

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          jowood @spwolf last edited by

                          Here you are
                          attachment_p_10243_0_screen2270.png

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            oh, welcome to Windows Vista… you can create files in C:\program files\

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              we will check for better error message, thanks for reminding me about that

                              J 1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                What version of Vista are you using?

                                What it does is sends the file to another folder which is somewhere in your Users folder… I need to check better for that…

                                1 Reply Last reply Reply Quote 0
                                • J
                                  jowood @spwolf last edited by

                                  You can create files in C:\Program Files but you have to deal with UAC. There are other compression programs around which support UAC already. So it should be possible for PA too. :)

                                  I’m using the final RTM build.

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    We need to check on that since I have not found anything 2 months ago when looking for it….

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      p.s. it should work if you set PA to be started as running under admin, by right clicking on pa.exe… Try if that works?

                                      thanks

                                      J 1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware last edited by

                                        You see, if people dont complain, we will not find out about things that we need fixing, so COMPLAIN!!!

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          jowood @spwolf last edited by

                                          @spwolf:

                                          p.s. it should work if you set PA to be started as running under admin, by right clicking on pa.exe… Try if that works?

                                          thanks

                                          Yes, it works if I set pa.exe to start everytime with admin rights. But now PA requests admin rights on every start. That is not the intention of UAC. PA should only request admin rights if there is a need for.

                                          spwolf 1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware @jowood last edited by

                                            @jowood:

                                            Yes, it works if I set pa.exe to start everytime with admin rights. But now PA requests admin rights on every start. That is not the intention of UAC. PA should only request admin rights if there is a need for.

                                            yep… except that UAC doesnt allow for runtime elevation of rights, so you end up with having to redesign how you do everything because of it…

                                            If we could do it at run time, change process rights, while showing an notification window, then it would be easy.

                                            J 1 Reply Last reply Reply Quote 0
                                            • J
                                              jowood @spwolf last edited by

                                              @spwolf:

                                              yep… except that UAC doesnt allow for runtime elevation of rights, so you end up with having to redesign how you do everything because of it…

                                              Try to copy a file with Explorer to the program files dir. Explorer requests elevation and the operation continues.

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @jowood last edited by

                                                @jowood:

                                                Try to copy a file with Explorer to the program files dir. Explorer requests elevation and the operation continues.

                                                as an different process…

                                                J 1 Reply Last reply Reply Quote 0
                                                • J
                                                  jowood @spwolf last edited by

                                                  @spwolf:

                                                  as an different process…

                                                  No. Open the task manager and you will see, that no additional explorer.exe is launching…

                                                  spwolf 1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware @jowood last edited by

                                                    @jowood:

                                                    No. Open the task manager and you will see, that no additional explorer.exe is launching…

                                                    you can elevate com objects, you cant elevate process… You can check it out on MSDN if you wish.

                                                    This is done so virus or spyware cant elevate itself half an hour after you clicked on it, and then show you false name in the prompt…

                                                    J 1 Reply Last reply Reply Quote 0
                                                    • spwolf
                                                      spwolf conexware last edited by

                                                      p.s. we can do that too anyway, it is just not an 5 minute job of elevating the process, rather you have to rewrite how application creates and extracts files (do it outside main PA process).

                                                      1 Reply Last reply Reply Quote 0
                                                      • J
                                                        jowood @spwolf last edited by

                                                        @spwolf:

                                                        you can elevate com objects, you cant elevate process… You can check it out on MSDN if you wish.

                                                        Cool, than you have to work with elevated COM objects. :)

                                                        1 Reply Last reply Reply Quote 0
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