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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    Weird compression issue

    Tech Support
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    • D
      denzilla last edited by

      Using PA version 9.64

      I have one directory with about 98 zip files. All zip files pass PA archive test and can be uncompressed without error. The problem is if I uncompress to same directory, delete the original zip file, PA will not re-compress the file I just uncompressed. If I right-click on the file and select to compress to .zip, it just pops up the compression window for like a split second, then goes away without a zip file being created. Here’s where is gets weird: I can compress them using 7zip back to zips, use PA to uncompress, and then PA will compress those. I played around with a few other directories on my disk and it appears to be isolated to this one particular directory. If I duplicate the contents to another dir, they experience the same problem. Does anyone know WTH would cause this? Seems like something is out of wack with these particular files, but I would think they would fail the test if something was wrong with them.

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      • spwolf
        spwolf conexware last edited by

        It seems to me some weird permissions issue?

        Check permissions for those files in properties tab and see if that helps.

        thanks and marry christmas!

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        • W
          welhaux last edited by

          @denzilla:

          Using PA version 9.64

          ….I can compress them using 7zip back to zips, use PA to uncompress, and then PA will compress those. I played around with a few other directories on my disk and it appears to be isolated to this one particular directory. If I duplicate the contents to another dir, they experience the same problem.

          What type of files are these? What is your operating system and language configuration? Are you running an antivirus program? If so, what brand and version?

          If you are running Windows XP, can you compress the files using right-click, Send To –> Compressed (zipped) Folder?

          Also, if it is possible for you to divulge, what is the full path to the files you are attempting to compress with PA? Are the path names using any strange encoding?

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          • D
            denzilla @welhaux last edited by

            I’m running XP Pro sp2 fully updated and Kaspersky 6 as my AV. If I right-click and try to compress to zip, it just pops up a progress window for split second and nothing is created. No luck making a zip file from the “New” option in the context menu, either. If I drag the files inside the archive, nothing is there when I check its contents. The directory is just a run of the mill c:\zipfiles so nothing odd there.

            spwolf W 2 Replies Last reply Reply Quote 0
            • spwolf
              spwolf conexware @denzilla last edited by

              @denzilla:

              I’m running XP Pro sp2 fully updated and Kaspersky 6 as my AV. If I right-click and try to compress to zip, it just pops up a progress window for split second and nothing is created. No luck making a zip file from the “New” option in the context menu, either. If I drag the files inside the archive, nothing is there when I check its contents. The directory is just a run of the mill c:\zipfiles so nothing odd there.

              what about creating an new txt file in the same folder?

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              • D
                denzilla @spwolf last edited by

                Anything new I put into the dir behaves fine. I went ahead and unzipped all the files and re-zipped using 7-Zip so they’re all working fine now. PA is able to unzip and rezip them now. There had too be something out of wack with the files themselves, but it doesn’t make sense that 7-zip had no problem with them and PA did. I doubt its related, but I had an issue a few months ago where I couldn’t drag files from any directory into a PA zip file. They would just overlap the icon. That was fixed by re-installing PA, but that didn’t work for this problem.

                W spwolf 2 Replies Last reply Reply Quote 0
                • W
                  welhaux @denzilla last edited by

                  @denzilla:

                  I’m running XP Pro sp2 fully updated and Kaspersky 6 as my AV. If I right-click and try to compress to zip, it just pops up a progress window for split second and nothing is created…

                  Try these and see what happens:
                  1. Disable Kaspersky AV and attempt the zip.
                  2. If using a third-party (non-xp) personal firewall, re-enable the XP firewall and disable the third-party firewall. Again attempt the zip
                  3. Attempt the zip by first launching PA then dragging the file onto the PA interface.
                  4. Launch Control Panel –> Administrative Tools --> Event Viewer and check the Application, Security, System, and (if you have one) Antivirus events to see if you get any interesting errors.

                  spwolf: Might it be a good idea to add a logging option (off by default) to PA? ;)

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                  • W
                    welhaux @denzilla last edited by

                    @denzilla:

                    Anything new I put into the dir behaves fine. … I doubt its related, but I had an issue a few months ago where I couldn’t drag files from any directory into a PA zip file. They would just overlap the icon. That was fixed by re-installing PA, but that didn’t work for this problem.

                    Hmmm… maybe your system needs a good scandisk?

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @denzilla last edited by

                      @denzilla:

                      Anything new I put into the dir behaves fine. I went ahead and unzipped all the files and re-zipped using 7-Zip so they’re all working fine now. PA is able to unzip and rezip them now. There had too be something out of wack with the files themselves, but it doesn’t make sense that 7-zip had no problem with them and PA did. I doubt its related, but I had an issue a few months ago where I couldn’t drag files from any directory into a PA zip file. They would just overlap the icon. That was fixed by re-installing PA, but that didn’t work for this problem.

                      seems to be as if it was permissions/ownership problem. PA’s zip engine respects those, while 7zip’s dont (including 7zip in PA itself).

                      As long as it works, great!

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                      • D
                        denzilla @spwolf last edited by

                        I checked the permissions on the files and they’re set just like normal archives that anyone has access to. Shouldn’t PA pop up some sort of error message about permissions?

                        I did run a checkdisk, btw. All is good and nothing in my error logs.

                        spwolf 1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @denzilla last edited by

                          @denzilla:

                          I checked the permissions on the files and they’re set just like normal archives that anyone has access to. Shouldn’t PA pop up some sort of error message about permissions?

                          I did run a checkdisk, btw. All is good and nothing in my error logs.

                          you checked ownership of the files? Not system/read only, etc, which are the attributes…

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                          • M
                            mwb1100 @spwolf last edited by

                            If this happens again, see if something has the file opened, which I think might prevent PA from being able to re-compress it. You can use “OpenedFilesView” from NirSoft to check for this:

                            http://www.nirsoft.net/utils/opened_files_view.html

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                            • D
                              denzilla @mwb1100 last edited by

                              Ownership was set to full control for admin as well as my user account.

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                              • W
                                welhaux @denzilla last edited by

                                @denzilla:

                                Ownership was set to full control for admin as well as my user account.

                                One thought I had, was that there may have been a possibility that the attributes of those files somehow got set to SYSTEM and PA was not configured to include system files in its archive. Since I am now using PA 2007 Beta, I cannot confirm.

                                However, if you still have one of those files that PA could not compress, you can open a command window, cd to the directory containing the file, and type attrib. If the you see an “S” to the left of the file, it means it’s a system file. If so, check your PA default preferences to see if including system files is disable, then enable it and try again.

                                That’s the last possibility I can think of.

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                                • D
                                  denzilla @welhaux last edited by

                                  I don’t have them now to test that but I do remember the attribute as “A” listed in explorer.

                                  Is PA20007 stable enough to use as primary archiver? Where can I get th latest beta?

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                                  • W
                                    welhaux @denzilla last edited by

                                    @denzilla:

                                    I don’t have them now to test that but I do remember the attribute as “A” listed in explorer.

                                    Is PA20007 stable enough to use as primary archiver? Where can I get th latest beta?

                                    I find PA 2007 very stable; however, mine is a rather simple English language setup - no fancy theming or whatnot. If you have any weirdness going on, YMMV.

                                    If you’re not a licensed user of PA, you’ll have to wait for the public beta. The public beta should be out sometime soon, so it might be better to just wait anyways, since some more bugs will be fixed by then.

                                    For more information, read the sticky at the top of this Tech Support thread.

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                                    • D
                                      denzilla @welhaux last edited by

                                      I’m a licensed user :)

                                      W 1 Reply Last reply Reply Quote 0
                                      • W
                                        welhaux @denzilla last edited by

                                        @denzilla:

                                        I’m a licensed user :)

                                        Then read the information in the sticky at the top of this Tech Support thread. It tell you how to get cracking.

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