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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Problems with multivolume+password .rar archives

    Tech Support
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    • L
      loopsy last edited by

      Hi

      Using 9.01 I have a problem extracting multivolume RAR archives, which are additionally password protected.

      When I open the RAR with power archiver, the password-prompt pops up and I enter
      the password. (which I know is correct)

      Then all the files are displayed in the Power archiver window, so the password is really correct. ;)

      However, I cannot unpack any of the files in the RAR, the extraction folder is generated
      but empty all the time.

      Drag-n-drop does not work either. I can drag the files, but they still are not extracted.

      Any advice ?

      Greetings

      1 Reply Last reply Reply Quote 0
      • manuangi
        manuangi last edited by

        I can’t reproduce it, I tried with two rar pw protected archives, and both times PA could extract everything perfectly!

        It might be a problem with that specific archive, huh?

        1 Reply Last reply Reply Quote 0
        • TBGBe
          TBGBe last edited by

          I cannot reproduce this using WinRar 3.30 to create the archive.

          I tried with both files and filenames protected.

          When I open the RAR with power archiver, the password-prompt pops up and I enter the password.

          So the filenames are encrypted as well - otherwise the filenames are displayed without the password. Were the names displayed with a + after them (indicating password)?

          However, I cannot unpack any of the files in the RAR, the extraction folder is generated but empty all the time.

          Did you get a second password prompt?

          Do you know how the archive was created - was the beta Rar 3.40 used?
          Are the rar files named part1.rar ; part2.rar
          or are they .rar ; .r01 etc?

          L 1 Reply Last reply Reply Quote 0
          • L
            loopsy @TBGBe last edited by

            @TBGBe:

            I cannot reproduce this using WinRar 3.30 to create the archive.

            So the filenames are encrypted as well - otherwise the filenames are displayed without the password. Were the names displayed with a + after them (indicating password)?

            Did you get a second password prompt?

            Are the rar files named part1.rar ; part2.rar
            or are they .rar ; .r01 etc?

            Yes, the filenames have a “+” behind it.

            Yes, I get a second password prompt when I try to drag-n-drop the files out of the
            program-window into another folder.

            Same when I use “extract here” from context menu, nothing happens.

            The filenames are named “part001.rar” etc and “properties” of the archive shows v2.9 :rolleyes:

            L 1 Reply Last reply Reply Quote 0
            • L
              loopsy @loopsy last edited by

              By the way, unencrypted archives work ok. Only encrypted do not.

              And its possible to extract the archive with Winrar 3.3, so the files are ok definitely.

              TBGBe 1 Reply Last reply Reply Quote 0
              • TBGBe
                TBGBe @loopsy last edited by

                its possible to extract the archive with Winrar 3.3

                In that case, as neither Manuangi or I can reproduce the problem, it will be difficult for PA Devs to progress without an example archive to examine.
                Does it only happen with the one archive or have you encountered it with different ones?
                Can you provide the archive(s) or a link?
                If not, Could you try 7-Zip utility ( http://www.7-zip.org ) and see if that can extract OK.

                Note: I believe PA uses the rar3.3 unrar.dll so should be compatible.

                spwolf 1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @TBGBe last edited by

                  Hmph, my guess would be wrong password. Your filenames show because they have not been encrypted to start with so they would show anyway. It could be possible that your archive has been corrupted as well, which is a bit harder to find out with encrypted archives.

                  I suggest that you download WinRar and try it… If it works, then it is definetly PA problem but I have tested similar file myself and it does work fine here.

                  thanks,

                  D 1 Reply Last reply Reply Quote 0
                  • D
                    davidsplash @spwolf last edited by

                    does it only happen with this rar file or is it any created with winrar3.3

                    what is your file name and password. Can you post the archive and password to the forum so we can test it and see what needs doing. I know for a fact that there are limits to the unrar.dll supplied by winrar, and that could be the problem.

                    L 1 Reply Last reply Reply Quote 0
                    • L
                      loopsy @davidsplash last edited by

                      1. The password was correct and still is…. ;) I would not post otherwise.

                      2. I uploaded a 3 part archive here:

                      http://fukbiaeae.snowkite.net/

                      The password is: test

                      I can decompress using WinRar 3.3, I cannot using PA .
                      Neither with D´n´D, nor via context menu.

                      Bt.w.: I am using WinXP with SP2

                      spwolf 1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware @loopsy last edited by

                        It quite possibily could be an problem with filenames inside of archive and nothing related to password.

                        We will check it out.

                        thanks,

                        ivan 1 Reply Last reply Reply Quote 0
                        • ivan
                          ivan conexware @spwolf last edited by

                          I couldn’t download those files - server seems not working?

                          guido 1 Reply Last reply Reply Quote 0
                          • guido
                            guido @ivan last edited by

                            works fine here

                            Guido

                            Windows 11 Pro ENU x64
                            Intel Core I7
                            32 GB RAM

                            spwolf 1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @guido last edited by

                              You can Test new per-release here:
                              http://www.powerarchiver.com/test/release/powarc901.exe

                              It should fix the issue with those characters in the archive.

                              thanks,

                              L 1 Reply Last reply Reply Quote 0
                              • L
                                loopsy @spwolf last edited by

                                Great, works now ! :) Thank you !

                                Is the fixed version already available in german as well ?

                                spwolf 1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @loopsy last edited by

                                  @loopsy:

                                  Great, works now ! :) Thank you !

                                  Is the fixed version already available in german as well ?

                                  Once we release the official version, it will be.

                                  thanks,

                                  1 Reply Last reply Reply Quote 0
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