Access Violation on Install

[pa-user]

I tried to install 9.63.02 on a new laptop and I get the following error when the application starts. I have tried uninstalling and reinstalling with a reboot in between.

Registration has no effect on this behavior.

Access violation at address 007ACD33 in module ‘POWERARC.EXE’. Read of address FFFFFFFF.

When I hit OK the application loads but none of the buttons show.

On a side note I could not figure out how (help anyone?) to get the images I loaded as attachments to show up inline with this post, hence the links.

[spwolf]

What OS are you using?

[guido]

It looks like 98

Guido

[pa-user]

Windows XP SP2.

The only thing odd about the systems is that there are some tightened security controls enabled in various places. I am not sure of all the details of the hardening that was done to the system.

For example parts of the registry or file system could have non-standard (i.e. default install) security controls in place.

I do have administrative privileges on the system.

[pa-user]

The only change I made the debug output was to change the computer name and user name to obfuscate the identity.

date/time : 2007-02-10, 08:24:04, 197ms
computer name : mysystem
user name : pa-user
operating system : Windows XP Service Pack 2 build 2600
system language : English
system up time : 49 minutes 4 seconds
program up time : 3 seconds
processor : Intel Pentium M processor 1.73GHz
physical memory : 408/1015 MB (free/total)
free disk space : (C:) 53.38 GB
display mode : 1024x768, 32 bit
process id : $514
allocated memory : 6.28 MB
executable : powerarc.exe
exec. date/time : 2006-12-10 10:28
version : 9.6.4.2
madExcept version : 2.7g
exception class : EAccessViolation
exception message : Access violation at address 007DB20F in module ‘powerarc.exe’. Read of address FFFFFFFF.

main thread ($794):
007db20f powerarc.exe

modules:
00400000 powerarc.exe 9.6.4.2 C:\Program Files\PowerArchiver
01b70000 unrar3.dll 3.60.100.215 C:\Program Files\PowerArchiver
020b0000 cabinet.dll 1.0.603.0 C:\Program Files\PowerArchiver
10000000 PAISO.DLL 1.7.3.0 C:\Program Files\PowerArchiver
20000000 DZIPS32.DLL 6.0.0.5 C:\Program Files\PowerArchiver
30000000 DUNZIPS32.DLL 6.0.0.5 C:\Program Files\PowerArchiver
5ad70000 uxtheme.dll 6.0.2900.2180 C:\WINDOWS\system32
5edd0000 olepro32.dll 5.1.2600.2180 C:\WINDOWS\system32
63000000 WBOCX.OCX 4.6.0.0 C:\WINDOWS\system32
71aa0000 WS2HELP.dll 5.1.2600.2180 C:\WINDOWS\system32
71ab0000 WS2_32.dll 5.1.2600.2180 C:\WINDOWS\system32
71ad0000 wsock32.dll 5.1.2600.2180 C:\WINDOWS\system32
73000000 winspool.drv 5.1.2600.2180 C:\WINDOWS\system32
73b30000 mscms.dll 5.1.2600.2709 C:\WINDOWS\system32
73dd0000 MFC42.DLL 6.2.4131.0 C:\WINDOWS\system32
755c0000 msctfime.ime 5.1.2600.2180 C:\WINDOWS\system32
76380000 msimg32.dll 5.1.2600.2180 C:\WINDOWS\system32
76390000 imm32.dll 5.1.2600.2180 C:\WINDOWS\system32
763b0000 comdlg32.dll 6.0.2900.2180 C:\WINDOWS\system32
76600000 CSCDLL.dll 5.1.2600.2180 C:\WINDOWS\System32
76b40000 winmm.dll 5.1.2600.2180 C:\WINDOWS\system32
76fd0000 CLBCATQ.DLL 2001.12.4414.308 C:\WINDOWS\system32
77050000 COMRes.dll 2001.12.4414.258 C:\WINDOWS\system32
77120000 oleaut32.dll 5.1.2600.2180 C:\WINDOWS\system32
773d0000 comctl32.dll 6.0.2900.2982 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03
774e0000 ole32.dll 5.1.2600.2726 C:\WINDOWS\system32
77920000 SETUPAPI.dll 5.1.2600.2180 C:\WINDOWS\system32
77a20000 cscui.dll 5.1.2600.2180 C:\WINDOWS\System32
77a80000 crypt32.dll 5.131.2600.2180 C:\WINDOWS\system32
77b20000 MSASN1.dll 5.1.2600.2180 C:\WINDOWS\system32
77b40000 appHelp.dll 5.1.2600.2180 C:\WINDOWS\system32
77c00000 version.dll 5.1.2600.2180 C:\WINDOWS\system32
77c10000 msvcrt.dll 7.0.2600.2180 C:\WINDOWS\system32
77d40000 user32.dll 5.1.2600.2622 C:\WINDOWS\system32
77dd0000 advapi32.dll 5.1.2600.2180 C:\WINDOWS\system32
77e70000 RPCRT4.dll 5.1.2600.2794 C:\WINDOWS\system32
77f10000 GDI32.dll 5.1.2600.2818 C:\WINDOWS\system32
77f60000 SHLWAPI.dll 6.0.2900.2995 C:\WINDOWS\system32
77fe0000 Secur32.dll 5.1.2600.2180 C:\WINDOWS\system32
7c800000 kernel32.dll 5.1.2600.2945 C:\WINDOWS\system32
7c900000 ntdll.dll 5.1.2600.2180 C:\WINDOWS\system32
7c9c0000 shell32.dll 6.0.2900.2951 C:\WINDOWS\system32
7e1e0000 hhctrl.ocx 5.2.3790.2744 C:\WINDOWS\system32

disassembling:
007db20f sub_7db20f: ; function entry point
007db20f > cmp byte ptr [edx+eax-1], $5c
007db214 jz loc_7db223
007db216 lea eax, [ebp-$20]
007db219 mov edx, $7dce9c
007db21e call -$3d5d63 ($4054c0)
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