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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Two bugs that could lead to data corruption in PA 9.63

    Tech Support
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    • N
      noobian last edited by

      The first involves the 7Z format. To recreate the problem, do the following:

      1)Create a small test file on your desktop named test.txt containing only the word “test”.

      1. Right-click on the file, select PowerArchiver 2006 from the context menu and select “Compress with Options…”

      2. Choose the 7Z radio button

      3. click on the “Password…” button at the bottom right of the popup and enter the password “vanilla”, then re-enter the password.

      4. Click on the Add button.

      At this point, you should have two new files on your desktop, one named test.txt containing only the word “test”, and one named “test.7z”

      1. Right-click on “test.7z”, select “PowerArchiver 2006” from the context menu and select “Extract Here”.

      2. Enter an INCORRECT password in the password dialog popup and click OK.

      3. You will get a popup “Confirm File Overwrite?”.

      BEGS THE QUESTION: Why is PA asking permission to overwrite the file after the password has been entered incorrectly?<<<

      Click on Yes (which shouldn’t be an option after the password has been entered incorrectly).

      1. Open the file “test.txt” on the desktop and you will see that it is now corrupted!

      If, at step 7 above, instead of entering an incorrect password, you entered nothing at all in the password window and just clicked OK, you still get the “Confirm Overwrite?” dialog, and if you click Yes, the file “test.txt” is corrupted. This also happens if you choose Cancel intead of OK in the password dialog.

      At the point that the password is entered incorrectly whether blank or the wrong character sequence, PA should prompt for the correct password. When the cancel button is clicked in the password box, PA should stop the operation, changing NOTHING. In neither case should PA proceed to the “Confirm Overwrite?” popup if the password is not entered correctly.

      The second bug relates the the BH file handling. The steps to reproduce are:

      Repeat the steps above from 1 through 5 but instead of selecting the 7Z radio button, select the BH radio button.

      You should now have two new files on your desktop, “test.txt” containing only the word “test”, and test.bh

      Now, right click on test.bh, select “PowerArchiver 2006” and then “Extract Here” from the context menu.

      You will get a “Confirm File Overwrite?” popup. Click Yes. Enter the password “vanilla” in the password field and click OK.

      You will now see a popup stating:
      "There is a CRC error on file: test.txt
      Volume: test.bh

      Continue?"

      For both possible answers to the popup - whether at this point you click Yes to continue or No to not continue - then open the file test.txt, you’ll see that the file has been overwritten and corrupted.

      Both of these BUGS can lead to critical data loss.

      It took me all of 15 minutes after installing PA to find these two problems. Doesn’t inspire confidence.

      1 Reply Last reply Reply Quote 0
      • guido
        guido last edited by

        The first one is a known. But this is not a error. This is just the way it works. You loose nothing, the file is still inside the archive.

        Don’t know about the second one.

        Guido

        Windows 11 Pro ENU x64
        Intel Core I7
        32 GB RAM

        M 1 Reply Last reply Reply Quote 0
        • M
          mwb1100 @guido last edited by

          @guido:

          But this is not a error. This is just the way it works. You loose nothing, the file is still inside the archive.

          I disagree - strongly - if you cannot enter the correct password when extracting, PA should not overwrite, modify, or corrupt any exisitng files. How can file corruption ever be considered ‘not a bug’?

          Even if you can still get to the file inside the archive, I would consider this a serious error. But think about what’s happening here - the user might have forgotten the password (he’s not getting it right, remember), so trashing the uncompressed, unencrypted version of the file (even if it might not match what’s inside the archive) is a very bad error.

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @mwb1100 last edited by

            @mwb1100:

            I disagree - strongly - if you cannot enter the correct password when extracting, PA should not overwrite, modify, or corrupt any exisitng files. How can file corruption ever be considered ‘not a bug’?

            Even if you can still get to the file inside the archive, I would consider this a serious error. But think about what’s happening here - the user might have forgotten the password (he’s not getting it right, remember), so trashing the uncompressed, unencrypted version of the file (even if it might not match what’s inside the archive) is a very bad error.

            yes, it should not happen.

            Problem is that 7zip engine by default does not use temp folder, so data is extracted over existing file. Until it is extracted, it does not know if password is correct or not. Keep in mind that PA does show you different file sizes in overwrite dialogue, although most people probably click away before reading anything.

            Same problem happens with 7zip application and other applications supporting the format.

            I hope we can be creative about this one for the future version.

            As to the BH, thats an bug and will be fixed in future releases.

            thanks for reporting…

            N 1 Reply Last reply Reply Quote 0
            • N
              noobian @spwolf last edited by

              @spwolf:

              yes, it should not happen.

              Problem is that 7zip engine by default does not use temp folder, so data is extracted over existing file. Until it is extracted, it does not know if password is correct or not. Keep in mind that PA does show you different file sizes in overwrite dialogue, although most people probably click away before reading anything.

              Same problem happens with 7zip application and other applications supporting the format.

              I hope we can be creative about this one for the future version.

              As to the BH, thats an bug and will be fixed in future releases.

              thanks for reporting…

              Funny that you mention this. After discovering this behavior in powerarchiver, I went into my other archivers (7-zip, WinRAR) and guess what? Same type of behavior in them with the formats that support the password field in their app! That made me suspect that this might be a problem with the underlying routines, and not the specific application. I hope it can be fixed soon. I’ve already informed WinRAR of the problem. Haven’t informed the 7-zip devs yet. Just got tired of typing ;)

              And, yes this is a bug. Under no circumstances should an archiver corrupt an existing file, not to mention simply because the user enters the wrong password when trying to decompress a password protected archive into a directory that already contains a file with the same name.

              Thanks for the responses.

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @noobian last edited by

                @noobian:

                Funny that you mention this. After discovering this behavior in powerarchiver, I went into my other archivers (7-zip, WinRAR) and guess what? Same type of behavior in them with the formats that support the password field in their app! That made me suspect that this might be a problem with the underlying routines, and not the specific application. I hope it can be fixed soon. I’ve already informed WinRAR of the problem. Haven’t informed the 7-zip devs yet. Just got tired of typing ;)

                And, yes this is a bug. Under no circumstances should an archiver corrupt an existing file, not to mention simply because the user enters the wrong password when trying to decompress a password protected archive into a directory that already contains a file with the same name.

                Thanks for the responses.

                yes, because we all use same 7zip engine, so same problem. Another problem is - even if we start using temp folder, how many people will turn it off because it is slower?

                Because if you use current folder as temp option, it will always do this, it simply does not know that it failed before it extracts it. And if current folder is temp, then it will always overwrite file (with overwrite warning).

                And again, it does show you the overwrite window, problem is that nobody cares about overwrite windows, people just click on Yes within same second it appeared :-).

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