Upgrade registration issue
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Hello, I used the support form to ask this a couple weeks ago but never received a response. Perhaps here would be better? Here’s the issue:
Powerarchiver 2019 was locking up testing a .7z file so I looked for and found a new version (note- new version didn’t fix this- I ended up using 7-Zip itself. Archive was large and contained a ton of files)
Upon installing it, I was prompted to register it or “continue unregistered” so I logged into the website and used the order recovery option to get my new codes for PA2021. However, after cutting and pasting my name and registration code, upon restart when I click on the help button it still shows as unregistered (it did not show the nag dialog again). I tried two different codes (see below). I also tried installing again using the link in the email but there was no difference. Where do I go from here? Thanks.
Update: After a couple weeks it still hasn’t negged me, but continues to show as unregistered in the (?) area- will this stop working altogether soon?
OS: Windows 10 Pro version 2004
File installed: first used PA 2019 to check for and install update, then used link in email which downloaded powarc200073.exe and installed that.
Codes used: first tried the toolbox/english code in first email, then tried the standard/international code in second email
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@qun-mang I think you may have found a bug that none of us have noticed. Just checked my copy and it’s the same. It does show as registered if you click on “About Powerarchiver 2021” on that menu (see image)
You should hopefully see This product is licensed to “Your name”
Hopefully that should show you the correct details.
Hopefully @Mili will see this.
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Hello @Qun-Mang
Apologies for the late reply, the issue in question appears only in the modern interface.
If you start PA in Ribbon or Classic interface, the about section will show your registered name properly.
It is a bug that will be fixed in the coming update that we are working on at the moment.Thanks!
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