updates

[PeterB]

Haven’t as yet received the registration code for Powerarchiver 2016 via Conexware shop. I purchased Powerarchiver many years ago, and there is supposed to be a free update for PA 2016.

My email address hasn’t changed, and the Junk folder in my email account has been checked, but I still haven’t got the updated registration code.

I thought I received previous version updated codes almost immediately, but I may be wrong on that point.

Should the updated codes be sent and received immediately? Or is there some problem with sending out new registration codes?

[spwolf]

@PeterB:

Haven’t as yet received the registration code for Powerarchiver 2016 via Conexware shop. I purchased Powerarchiver many years ago, and there is supposed to be a free update for PA 2016.

My email address hasn’t changed, and the Junk folder in my email account has been checked, but I still haven’t got the updated registration code.

I thought I received previous version updated codes almost immediately, but I may be wrong on that point.

Should the updated codes be sent and received immediately? Or is there some problem with sending out new registration codes?

Hello PeterB,

I assume that you clicked on resend codes next to PA 2016 under your account? If so, they are sent automatically right away.

Thanks!

[PeterB]

Yes, I clicked on the “Resend Codes” button next to PA 2016.

Actually I have clicked on that button twice (second click about 10 minutes later when I didn’t receive anything after the first click). All this was about 3 hours ago.

Just tried once again clicking the Resend Codes button about 10 minutes ago, but still have not (yet) received any email message?

[spwolf]

email us via support webform with your email so we can check the account, I assume that your email host is holding to check it for spam. I just clicked on mine and it arrived instantly. Thanks!

http://www.powerarchiver.com/support/

[PeterB]

Support request has been submitted together with details of original purchase.

Thanks.

[spwolf]

@PeterB:

Support request has been submitted together with details of original purchase.

Thanks.

thanks - support team should be online soon, and they will check it out.

[spwolf]

thanks for contacting us Peter, we solved this over support - if anyone reads this later, please visit our support page for quick help with matters like these. Thanks.

http://www.powerarchiver.com/support/

[mragsdale45]

Couldn’t find mine… and totally forgot to look in the Junk folder. Duh! Thanks for the reminder. So obvious. :rolleyes: