updates

[JackRyan]

Hi,

I’m a german user of PA2005 and I want to use the new version 2006. But there is a problem: It says that my key is wrong in PA 2006?!

What can I do? Or, what I have to do?

[JeanPaul]

I think you have to go to http://www.conexware.com/shop/ and log in.
Click on the “upgrade” icon to retrieve a new code by e-mail.

[JackRyan]

Thank you!

[spwolf]

Indeed, all previous PA orders get International keys as well, so you just need to login to get your keys.

thanks!!!

[tigers]

I just can’t logon since I don’t have a password… Never subscribed there.

[Morty]

@tigers:

I just can’t logon since I don’t have a password… Never subscribed there.

I have the same problem. The email I received after purchasing my copy just mentions the serial but no password for the conexware site…

[TBGBe]

Two options:-
a) If your email address is still valid - use the “Lost Your Password” query :D
b) If not, send email to support (at) conexware.com giving your registration details.

[spwolf]

Terry is right!

Extremly small number of user is not listed on the site, only question is if your email changed or not…

[Morty]

@spwolf:

Terry is right!

Extremly small number of user is not listed on the site, only question is if your email changed or not…

I was not listed in the database. Nathan just added my account and now everything works fine.

Thanks,
Martin

[aperry]

I’ve sent in a couple of requests to try and get access so that I can get my new registration code, but nothing has been sent back yet. I sent one when we got the notice that a new version would be out soon, and then again this past weekend.

How long does it generally take to get a response with login/pw information?

[spwolf]

@aperry:

I’ve sent in a couple of requests to try and get access so that I can get my new registration code, but nothing has been sent back yet. I sent one when we got the notice that a new version would be out soon, and then again this past weekend.

How long does it generally take to get a response with login/pw information?

If your email is not registered, you will need to contact support via contact page above and explain your situation.

If your email is in the database, response is automatic.

thanks,

[aperry]

@spwolf:

If your email is not registered, you will need to contact support via contact page above and explain your situation.

If your email is in the database, response is automatic.

thanks,

I did that, twice. My email address has changed since my original order, but I did include a copy of the original confirmation email showing my previous email address along with my current email address.

Guess I just have to wait a little longer…

[tigers]

Same for me. I’m still waiting for an answer. In the meanwhile I have to wait for the countdown every time. Annoying…

[TBGBe]

Just to be 100% certain.

If the email address you used when registering PowerArchiver is no longer valid, then you cannot contact Conexware via the Account / Shop page because the auto-response will still go to the “old” address!

You should complete the online support request form { or send an email (from your correct address) to support (at) conexware.com} giving your original registration details and clarifying that your email address has changed.

[tigers]

Yes, I understand, but that address is still valid, but empty.
I’ve been recontacted now, but it seems a long procedure…

[Neroon]

@TBGBe:

Just to be 100% certain.

If the email address you used when registering PowerArchiver is no longer valid, then you cannot contact Conexware via the Account / Shop page because the auto-response will still go to the “old” address!

You should complete the online support request form { or send an email (from your correct address) to support (at) conexware.com} giving your original registration details and clarifying that your email address has changed.

I did that 2 Days ago (sent Mail to Support Address). No answer yet.
Will keep waiting. :)

[spwolf]

@Neroon:

I did that 2 Days ago (sent Mail to Support Address). No answer yet.
Will keep waiting. :)

send it again, we either didnt receive it or you didnt receive our reply.

[Neroon]

Done :)<br /><br />Subject is “PA 2006 Key / Log-In into Account” and it comes from “Neroon <neroon (at) darkness.ruhr.de>”

[Neroon]

Some Mailing with Drazen solved the Problem. :)

[rickdeckard]

I have exactly the same problem.
I have a very old lifetime key that I can’t use with the new version. I even still have the original mail where Drazen sent the original key.

However i couldn’t login because my email-address since then has changed.

The first time I mailed to the customer support I got a mail like ‘no problem, send us your private data and we will create a new account for you’.
I did that - however I never got an answer nor am I able to request my login data by that email (that I put in my answer mail) over the website.

Now comes the interesting part:

After that I mailed about 6 times to the customer support. I don’t get an answer at all. After the 2nd time I deactivated all my spam filters since I was suspecting that any answer mail got stuck. Nothing.

I was about to convince my company with 300 people with use Powerarchiver instead of Winzip. Since it offers alot more feature with the same interface - but with this current support behaviour I am stuck at the moment.

So please… Dear support people… if you read this - please help! You can contact me using this board for example. I checked that mail coming from this board is going through (I could not have registered otherwise)

From Germany, Hamburg

Carsten Schmitz

[spwolf]

i have entered your data long time ago, I will check it out and email you.

[rickdeckard]

Ok… now i got something. Thank you!