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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    SOLVED PA crashes when using 1st char to select file

    Tech Support
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    • S
      south37 last edited by south37

      With an archive open, pressing the key matching the first file name character to jump to the first matching file, causes a PowerArchiver crash.

      i.e. if a file in the archive is “THEFILE.TXT” (first starting in T) then pressing the letter ‘T’ sets the focus in the list to that file but immediately puts up a dialogue box with “PowerArchiver 2017 has stopped working” . This is a Windows dialogue and says: “Windows will close the program …”.
      Happens in large and small archives. Checked in .zip and .rar

      spwolf 2 Replies Last reply Reply Quote 1
      • spwolf
        spwolf conexware @south37 last edited by

        @south37
        Please check your issues with latest build:
        PA 2018 18.00.30: http://dl.powerarchiver.com/2018/powarc180030.exe

        and let us know if your issue has been fixed. Thank you!

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware @south37 last edited by

          @south37 is this with PA 17.01.04 or earlier release?

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @south37 last edited by

            @south37 i assume you are using latest one… can you please send your settings (Options> ) to support at conexware dot com, so we can check with your exact settings.

            We had this reported few versions back, cant reproduce it here right now. Thanks!

            1 Reply Last reply Reply Quote 0
            • S
              south37 last edited by

              I have emailed the settings file.

              The version I am using is 17.01.04

              spwolf 1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @south37 last edited by

                @south37 hm, seems to work fine on my laptop. What OS are you running? Nice settings!

                1 Reply Last reply Reply Quote 0
                • S
                  south37 last edited by

                  Windows 10 64bit Ver 1511 Build 10586.0

                  spwolf 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @south37 last edited by

                    @south37 same here. Lets see if @Mili can reproduce it in the morning. Thanks!

                    1 Reply Last reply Reply Quote 0
                    • S
                      south37 last edited by

                      The Windows crash log “Report.wer” says:

                      Sig[0].Name=Application Name
                      Sig[0].Value=POWERARC.EXE
                      Sig[1].Name=Application Version
                      Sig[1].Value=17.1.4.0
                      Sig[2].Name=Application Timestamp
                      Sig[2].Value=59d2a005
                      Sig[3].Name=Fault Module Name
                      Sig[3].Value=ntdll.dll
                      Sig[4].Name=Fault Module Version
                      Sig[4].Value=10.0.10586.0
                      Sig[5].Name=Fault Module Timestamp
                      Sig[5].Value=5632d193
                      Sig[6].Name=Exception Code
                      Sig[6].Value=c0000005 <-- This is an Access Violation I believe
                      Sig[7].Name=Exception Offset
                      Sig[7].Value=00000000000348ae

                      spwolf 1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware @south37 last edited by

                        @south37 unfortunately without debugger running, windows log is not useful to us. Once we can reproduce it on development machine, we can usually see exact code causing the issue.

                        1 Reply Last reply Reply Quote 0
                        • M
                          Mili conexware last edited by

                          tried reproducing here as well with the settings, no luck.
                          does it occur on one specific file or all files?

                          If it’s on a specific file, could you send it please?

                          thanks

                          1 Reply Last reply Reply Quote 0
                          • S
                            south37 last edited by south37

                            It occurs on all files. I created a small archive with test text files and the error occurs on that as well as on larger archives.
                            So it is not the file itself but something else.

                            The only clarification I would make is that I initially said that the crash happens immediately after pressing the key. In fact it takes about a second or two before the crash occurs. After pressing the key to jump to the file, I can still move up or down in the file list with the arrow keys before the crash occurs. If I press the arrow keys quickly enough the crash is delayed quite a while and occasionally does not occur at all. But I can’t use the 1st char jump method to select another file before the crash occurs.

                            spwolf 1 Reply Last reply Reply Quote 1
                            • spwolf
                              spwolf conexware @south37 last edited by

                              @south37 Can you try exporting HKCU\Software\PowerArchiverInt and sending it over please? Then try using Options> Reset to Default and see if this issue still happens for you.

                              You can recover your settings by running that reg of course.

                              Maybe some setting that causes issue is not exported via Options.

                              much appreciated!

                              1 Reply Last reply Reply Quote 0
                              • S
                                south37 last edited by

                                I have exported the registry keys and emailed them.

                                After resetting to installation defaults, the problem is still there. PA crashes still.

                                1 Reply Last reply Reply Quote 0
                                • C
                                  cporeaux last edited by

                                  Hi,

                                  I encounter the same issue ;-(

                                  • On my pro laptop (Windows 7) or my personnal desktop ( Windows 10 Redstone 2).
                                  • I’m admin on both of computers;
                                  • Normally registered user for both Windows and PA;
                                  • Problem with RAR ou ZIP compression format, not seems to be linked with file, but HCI only;
                                  • Same issue if preview panel is opened or not;
                                  • Windows settings on my desktop PC : desktop folder is not on default folder.

                                  My way to reproduce :

                                  1. I open a RAR file [with one folder (and many things in it)];
                                    The folder is beggining with digit 1;
                                  2. I just click on the key ‘1’ and after 1 or 2 seconds, Windows pop-up with failure

                                  What explains south37 is exactly what i have too : if i use a zip file with many entries, i can type one letter, and PA jump to the correct item, and i can still move till app crashes.

                                  .
                                  .
                                  Using Procmon from sysinternals.com, i saw a result ‘Invalid PARAMETER’ trying to read Data/list directory.
                                  Last event is making a QueryOpen on ‘PowerArchiver 2017.lnk’ on my desktop with a Result Name not found. (i d’on’t want/checked th desktop shortcut).

                                  I sent an e-mail with procmon log file (sorry, french info in zip)

                                  Maybe with this it’s better to fund the issue ?

                                  1 Reply Last reply Reply Quote 0
                                  • M
                                    Mili conexware last edited by

                                    thanks very much for sending over the information @cporeaux

                                    We still have not been able to reproduce the issue and it is essential that we reproduce it.
                                    Could you please send us a sample file that reproduces the error for you?

                                    We hope to then reproduce it here so we can log it in for fixing.

                                    Thanks!

                                    1 Reply Last reply Reply Quote 0
                                    • C
                                      cporeaux last edited by

                                      Hi,

                                      So it should be linked with the environment and not the compressed file only ?
                                      I’ll send you a very short file, the problem does occur with it also.
                                      If you have any other test to do or if you have a version to have more log for you, still no pb.

                                      Regards

                                      spwolf 2 Replies Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware @cporeaux last edited by

                                        @cporeaux we were able to reproduce this issue on Win7 x64 image… but not on others, very interesting. Hopefully we can fix it soon enough.

                                        thanks again!

                                        1 Reply Last reply Reply Quote 1
                                        • spwolf
                                          spwolf conexware @cporeaux last edited by

                                          @cporeaux Can you please check with following release and let us know if the problem is still there:

                                          New version: PowerArchiver 2018 18.00.23 - BETA 1
                                          Download: http://dl.powerarchiver.com/2018/powarc180023.exe

                                          thanks!

                                          1 Reply Last reply Reply Quote 0
                                          • S
                                            south37 last edited by

                                            Just installed and tested the new beta on my desktop machine and the crash still occurs.

                                            spwolf 1 Reply Last reply Reply Quote 1
                                            • spwolf
                                              spwolf conexware @south37 last edited by

                                              @south37 said in PA crashes when using 1st char to select file:

                                              Just installed and tested the new beta on my desktop machine and the crash still occurs.

                                              thanks for letting us know… i was aware that nothing specifically was done for this, but lets see in next releases. How does 2018 feel otherwise? Thanks.

                                              S 1 Reply Last reply Reply Quote 0
                                              • S
                                                south37 @spwolf last edited by

                                                @spwolf I didn’t keep it installed too long. It looks ok, but when I tried to edit a text file from an archive it didn’t prompt me to update the archive even though the option (under Miscellanous) “Ask to update if file has been changed” was checked.

                                                spwolf 1 Reply Last reply Reply Quote 0
                                                • spwolf
                                                  spwolf conexware @south37 last edited by

                                                  @south37 said in PA crashes when using 1st char to select file:

                                                  @spwolf I didn’t keep it installed too long. It looks ok, but when I tried to edit a text file from an archive it didn’t prompt me to update the archive even though the option (under Miscellanous) “Ask to update if file has been changed” was checked.

                                                  did you by any chance click on X on Window to close PA when that happened (or did not happen?)

                                                  thanks,

                                                  S 1 Reply Last reply Reply Quote 0
                                                  • S
                                                    south37 @spwolf last edited by

                                                    @spwolf Yes I would have closed the archive with the X on the RHS of the window.

                                                    spwolf 1 Reply Last reply Reply Quote 1
                                                    • spwolf
                                                      spwolf conexware @south37 last edited by

                                                      @south37 said in PA crashes when using 1st char to select file:

                                                      @spwolf Yes I would have closed the archive with the X on the RHS of the window.

                                                      i think that has been written in this morning… in general, since now there are multiple tabs possible and it also supports archive inside archive editing and saving, closing on the tab works (could be used as a workaround).

                                                      thanks!!!

                                                      S 1 Reply Last reply Reply Quote 0
                                                      • S
                                                        south37 @spwolf last edited by south37

                                                        @spwolf I am a bit confused. The old behaviour was that when a file was changed (eg editing a text file with Notepad) PA would detect the change to the file in the temp file directory and immediately prompt the user whether it should be updated in the archive. It didn’t wait until the whole archive was closed.

                                                        1 Reply Last reply Reply Quote 0
                                                        • spwolf
                                                          spwolf conexware last edited by

                                                          @south37 said in PA crashes when using 1st char to select file:

                                                          @spwolf I am a bit confused. The old behaviour was that when a file was changed (eg editing a text file with Notepad) PA would detect the change to the file in the temp file directory and immediately prompt the user whether it should be updated in the archive. It didn’t wait until the whole archive was closed.

                                                          there were a lot of changes there since now it tracks multiple files in multiple archives, including archives that are inside archives.

                                                          It is a bug, not a intended behavior, we need to detect changed files at X from complete archive, not just the tab.

                                                          thanks!

                                                          S 1 Reply Last reply Reply Quote 0
                                                          • S
                                                            south37 @spwolf last edited by

                                                            @spwolf Sorry to be persistent. The behaviour in PA2017 and earlier was that as soon as a file being edited or modified from the archive was changed (eg saved to the temp directory) PA would detect that and give a popup dialogue box asking to update the archive with the modified file. From there the archive was still open. If the new behaviour is to update changed files only when the archive (or tab) is closed, I think this is a backward step. This probably needs a new thread!

                                                            spwolf 1 Reply Last reply Reply Quote 0
                                                            • spwolf
                                                              spwolf conexware @south37 last edited by

                                                              @south37 said in PA crashes when using 1st char to select file:

                                                              @spwolf Sorry to be persistent. The behaviour in PA2017 and earlier was that as soon as a file being edited or modified from the archive was changed (eg saved to the temp directory) PA would detect that and give a popup dialogue box asking to update the archive with the modified file. From there the archive was still open. If the new behaviour is to update changed files only when the archive (or tab) is closed, I think this is a backward step. This probably needs a new thread!

                                                              What’s the difference from your usage point of view? Instead of notifying you each time when you change each file, it does it at the end?

                                                              S 1 Reply Last reply Reply Quote 0
                                                              • spwolf
                                                                spwolf conexware last edited by

                                                                I can move it to another thread later on, so no worry’s there.

                                                                Thanks.

                                                                1 Reply Last reply Reply Quote 0
                                                                • S
                                                                  south37 @spwolf last edited by

                                                                  @spwolf The difference is that it gives me more confidence that the edited file has been updated correctly. If the archive is open for some time and the file is not updated I might forget about it - if the computer is rebooted with PA open, or PA is closed unexpectedly etc then the pending save will not be completed. What if a number of files are edited, will PA2018 update all of them on closing the archive? Indeed with the issue in this thread not being resolved (1st char jump crash) this would result in the modified file not being updated (although perhaps it is only for me and @cporeaux!). I take it that preserving the old behaviour of the immediate file update can no longer be done.

                                                                  spwolf 2 Replies Last reply Reply Quote 1
                                                                  • spwolf
                                                                    spwolf conexware @south37 last edited by

                                                                    @south37 said in PA crashes when using 1st char to select file:

                                                                    @spwolf The difference is that it gives me more confidence that the edited file has been updated correctly. If the archive is open for some time and the file is not updated I might forget about it - if the computer is rebooted with PA open, or PA is closed unexpectedly etc then the pending save will not be completed. What if a number of files are edited, will PA2018 update all of them on closing the archive? Indeed with the issue in this thread not being resolved (1st char jump crash) this would result in the modified file not being updated (although perhaps it is only for me and @cporeaux!). I take it that preserving the old behaviour of the immediate file update can no longer be done.

                                                                    it does tell you for each file, so you know it has been updated. Lets fix the X on main window detection and then you can see how you like it. And we can move from there.

                                                                    thanks!

                                                                    1 Reply Last reply Reply Quote 1
                                                                    • spwolf
                                                                      spwolf conexware @south37 last edited by

                                                                      @south37 please check latest release:
                                                                      Download: http://dl.powerarchiver.com/2018/powarc180029.exe

                                                                      Check both updating and selecting character in file list.

                                                                      Thanks!

                                                                      1 Reply Last reply Reply Quote 0
                                                                      • guido
                                                                        guido last edited by

                                                                        could this be related to the preview window in combination with a virus scanner?

                                                                        Windows 11 Pro ENU x64
                                                                        Intel Core I7
                                                                        32 GB RAM

                                                                        spwolf 1 Reply Last reply Reply Quote 0
                                                                        • guido
                                                                          guido last edited by

                                                                          Also, did someone run processmonitor during the action?

                                                                          Windows 11 Pro ENU x64
                                                                          Intel Core I7
                                                                          32 GB RAM

                                                                          1 Reply Last reply Reply Quote 0
                                                                          • spwolf
                                                                            spwolf conexware @guido last edited by

                                                                            @guido said in PA crashes when using 1st char to select file:

                                                                            could this be related to the preview window in combination with a virus scanner?

                                                                            nope, vcl buggies.

                                                                            1 Reply Last reply Reply Quote 0
                                                                            • S
                                                                              south37 last edited by south37

                                                                              PA no longer crashes when selecting a file with the first character but the function does not always work.

                                                                              Sometimes pressing the first letter of a file causes the selector to jump to the appropriate file but it does not always function.

                                                                              It appears to be that when the target file is not visible in the file-list window, the selection does not move to the file name starting with that letter. Sometimes not when it is visible also, or only after a few key presses! I can’t work out the pattern exactly. Once a jump has been successful it works the next time even if files with that starting letter are out of the visible window.

                                                                              Edited file updating now works again - updates immediately after changed file is saved.

                                                                              spwolf 1 Reply Last reply Reply Quote 2
                                                                              • M
                                                                                Mili conexware last edited by

                                                                                thanks @south37
                                                                                Tested it, when 1st character stops responding, move the scroll bar up or down just a bit and it works again.
                                                                                Logging it in.

                                                                                1 Reply Last reply Reply Quote 0
                                                                                • spwolf
                                                                                  spwolf conexware @south37 last edited by

                                                                                  @south37
                                                                                  Please check your issues with latest build:
                                                                                  PA 2018 18.00.30: http://dl.powerarchiver.com/2018/powarc180030.exe

                                                                                  and let us know if your issue has been fixed. Thank you!

                                                                                  1 Reply Last reply Reply Quote 0
                                                                                  • S
                                                                                    south37 last edited by

                                                                                    Just tested the 1st char select with version 18.00.31. It is working correctly.

                                                                                    spwolf 1 Reply Last reply Reply Quote 2
                                                                                    • spwolf
                                                                                      spwolf conexware @south37 last edited by

                                                                                      @south37 said in PA crashes when using 1st char to select file:

                                                                                      Just tested the 1st char select with version 18.00.31. It is working correctly.

                                                                                      thank you very much for the report and follow ups

                                                                                      1 Reply Last reply Reply Quote 0
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