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I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:
Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.
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Good morning,
I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier! -
Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.
pa-convert-zip-1.jpg
pa-convert-zip-2.jpgUsing the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.
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Hi,
So refer this screenshot:
image_2020-12-30_115129.png
The properties panel that you see, is what I tried to compress, using PA, with following settigs:
Extreme Strong optimize
https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.pngThe process was stuck at 0% with no progress for over 8 Hours:
PA.png
Then the usual, clicking will make it go not responding.
So, I could not get the files compressed using PA.
I tried 7zip, and it worked, so that’s 1 issue.
PA shows incorrect original(before compression) size of total contents.
Refer the first screenshot.
folder’s size is shown correctly in 7ZIP
but not in powerarc.this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.
Neither does the archive property panel shows original content’s size.
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Hi,
So my rig is as below:
CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (Turbo 3.7GHz)
RAM: 16 Gigs DDR3
Samsung SSD 860 EVO
Windows 10 pro for workstations x64, freshly installed on 22nd Dec 2020, and updated.
PA freshly downloaded on same day, so it’s 2021 x.x.62 versionPA Stuck.png
Issue and reproduction:
If you start a compression, and if it’s mid way anywhere or even started, and you try to cancel it, the window will get stuck there, another click or key press will make the window not responding, then, and more will make windows to collect logs for crash, and the process will be terminated by windowsOn the other hand.
If the process is mid way, and if you try to pause it, the compression, CPU utilization, RAM usage will stay/increase as if the compression if still going on, the whole process will take it’s course, instead of doing what we clicked on.
So, both pause and cancel buttons are useless.
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I recently installed PA 2021. But the PowerArchiver Starter, for my backups, keeps running at high CPU usage, I have to keep killing it, its running about 46% constantly.
I have Windows 10 Pro, 20H2, build 19042.662
Any ideas would be helpful.
Thanks
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Just installed 2021 v20.00.63
Now, when I add to queue, with or without using always use queue.
The powerarc starter opens up in notification bar.
and that’s it, no matter how many files I add to queue, no compression will start.
I also cannot double click or right click the icon.
If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.
it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.
Did you guys test it before releasing?
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Hi,
You can obtain the original file from here:
https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management
For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management
Run the exe it will extract the installable drivers to C:\drivers
I tried to compress the whole folder using PA using following parameters:
Extreme, strong optimize.
image_2020-12-27_195344.pngThis resulted in negative compression.
However same file is compressed by 7zip alpha, with positive compression:
PA Negative compression.png
I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.
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Over the last few months, I’ve been trying to track down the cause of a hanging bug in PA.
I have found a reliable test case (on my computer at least).I am trying to extract the folders/files from: https://github.com/codereader/DarkRadiant/releases/download/2.9.0/windeps.7z
By selecting both folders, then dragging over to a Windows Explorer window on another HDD.
I’m not sure what causes this but this just doesn’t do anything, progress bar appears, but nothing happens.
PA shows about 5% CPU utilization and I’ve left this going all night and it never does anything.
It doesn’t always happen, but this morning this is reliably failing for me.
The folder I’m dragging to is under Git source control, but this also happens when dragging into other folders also, but not always, sometimes it works.If I do a regular extraction and use the dialog box to select the location to extract to, that always works.
Windows 10 64bit Pro 20H2 (19042.630)
Ryzen 3900X
Anti Virus is built in Windows Security only.I captured a dump of the running process if that helps: https://drive.google.com/file/d/1WLzHG_fOAMtzGMMFLHlIElnQXhsoPyYd/view?usp=sharing
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I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly. -
Hi.
I have noticed after updating PowerArchiver through PatchBeam to 20.00.63, after the installer finished and I recheck for updates, it still tells me that I have version 20.00.62 installed and prompts to download 20.00.63 again.
This also happens when I install from the offline setup file powarc200063.exe ( https://powerarchiverdl.cachefly.net/2021/powarc200063.exe ). It still installs version 20.00.62 and the process goes over and over again.
Also, in PowerArchiver About screen I see version 20.00.62 but in Programs and Features in Windows 10, version 20.00.63 is displayed as being installed.
Can someone check and see if they experience similar behavior?
Thank you!
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When I double click on a file within an archive the file gets temporarily extracted to being opened with the external program. When I now go back to the windows explorer and want to open another archive while the file from the first archive is still being extraceted, a new window of power archiver opens and immediatly closes. It opens and closes the new window repeatedly until the extraction of the file from the first archive is completed.
I use the option that power archiver opens a new tab when another archive is opened.
This happend with version 20.00.60. I wanted to update it to 20.00.63 as shown in the update window but it just updates to 20.00.62. It still shows that 20.00.63 is available but never seem to update to that version. The bug still exists though.
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I have some large zip files (~ 40 MB) with a lot of html files. When I double click on one of them in the archive, it takes a long time (eg 20 sec) for the file to be extracted and opened in the browser.
I am using version 19.00.59.
I discovered that the root cause of the problem is that all the files in the archive are extracted to the temporary dir before the selected file is launched.
It does not appear to happen with other file types (such as pdf) nor when dragging a html file into the browser.
I think I recall this issue being raised by someone else, but could not find it.
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On PowerArchiver 2021 (20.00.60) and windows 10, Both options in the windows explorer shell extension, “Compress to …zip” and “Compress to …zipx” create a .zipx file. ¿Its this intended?
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My slow ring still reads as 19.00.59… will it ever offer an update to 2021 or is that something I must do manually?
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Hello there,
I was installing-uninstalling and reinstalling PA 2021 due to another bug when I noticed a minor popup “bug” if it is considered a bug, regarding application association with recommended formats.
During PA installation you get to choose those options
Installation 1.pngI have ticked Associate PA with recommended formats
Installation completes and when you open PA the defult theme is Windows Ribbon.
When I changed it to Classic Theme, PA restarts for changes to take effect and then I get the below popup (Sorry I have a greek system)
It asks: Do you want PA to associate with recommended formats now?
Options: Associate for all users and Never show again.
Popup 2.pngI could swear that once I was changing themes and icons all the time to see which one I prefered and also toggling PA.exe to run as admin and windows compatibility mode and got this popup twice or tripple times.
Well this one does not bother me at all, I just posted it for the records if needed! -
If I the Configuration > View > Standard > Disable Tabs option is checked, when double clicking inside archives on files supported by the internal viewer (PDF, JPEG etc.) they are opened in associated application rather than on a new tab in PA internal viewer, which is expected behavior.
Next, if the Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking on archives associated with PA in Explorer they are opened in new PA instance when there is another one already running, which is expected behavior.
But when Configuration > View > Standard > Disable Tabs option is checked AND Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking inside archives on archive files they are opened in the same instance of PA with no way to get back to the parent archive. I would expect, that when the user doesn’t want to use tabs AND want to use multiple PA instances, that in such case double clicking on archive located inside another archive, the second one would open in a new PA window. -
I’ve made the sections of the output bold to indicate where the typo is.
Version 7 output
Commands:a : add files to archive (default)
u : update files to archive
h : freshen files in archive
m : move files to archive (files only)
d : delete files from archiver : recurse subfolders
Version 9 output…
p|P : store relative Pathnames|store full Pathnames
PP : store full Pathnames including drive
c[0,1,2,10,11,13,15,17,19,l,p,w,b,d,z] : set compression level
(0 - store; 1 - normal ; 2 - maximal)
(10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
(l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
(z - use optimized compression method based on file exstension)
g : create Solid archive (7Z format only)
Commands:a : add files to archive (default)
u : update files to archive
h : freshen files in archive
m : move files to archive (files only)
d : delete files from archiver : recurse subfolders
P : store full Pathnames
PP : store full Pathnames including drive
p : store relative Pathnames
c[0,1,2,10,11,12,13,14,15,16,17,18,19,u,l,p,w,b,d,z] : set compression level
(0 - store; 1 - normal ; 2 - maximal)
(10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
(l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
(o - use LZMA2
(u - use pLZMA4, f - use ZSTD, k - use PPMd_sh, e - use Deflate64
(z - use optimized strong compression method based on file exstension)
(x - use optimized fast compression method based on file exstension)
(m<filters|methods> - use custom set of filters and methods for .PA archive
y[r|b|d|x|p|d] - filters reflate, bcj2, x64flt, rep, delta
ypc<size> - custom rep c size
ypm<size> - custom rep mem size
yrx<size> - custom reflate zlib level (1-9)
yt{x} - number of threads
ya - debug mode
mt : set multithreading on
g : create Solid archive (7Z format only) -
I’ve found a bug when extracting files from a 7ZIP file, specifically when you tell PowerArchiver to extract only some files and folders from it. This is where the bug exists. You can tell PowerArchiver to extract only certain files but then it proceeds to extract the whole file and not just what you wanted.
Deleting large archives
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I have noticed I cannot delete large archives, please see the attached.
The file is not open in explorer in any operator-instigated way. All affected files are approx 4.5Gb on an NTFS partition. Smaller files can be deleted without issue. Is this related to (I assume) PA showing the archive contents in the delete dialogue box?
Cheers
DrT
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Any thoughts on this or any ideas on how I can test if PA is involved?
Currently I have to use an unlocking/deleting facility.
Cheers
DrT
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this is an iso file, right?
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Yes. I can delete smaller ISO files even from the same location., but this one is approx 4.5GB. It is an OpenSuSE distro ISO.
The attached is what I see then I try to delete the ISO and a screenshot of an Unlocker screen to show why. PC only turned on 30 mins ago. 100% reproducible.
As usual, happy to run any tests etc to help out.
Regards
DrT
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great!
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great!
Does that mean I have found something useful? If that is the case, why are only large ISOs affected?
Regards
DrT
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Obviously it’s an issue so very helpful… I would guess that iso files over 4gb cause some internal issue in listing code hence the lock… We will know more once Feb team fixes it, but reproducible report is 80% of the work already
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Okay, thanks.
DrT
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lets check this out, reporting back with results or questions.
thanks for the details
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Created two 4.8+gig ISO files, mounted/unmounted them, extracted them and they deleted fine afterwards.
I’m downloading openSUSE-Tumbleweed-DVD-x86_64-Current.iso and trying with that.Let me know if you did anything specific after which this ISO file became undeletable.
Thanks!
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I am doing nothing to these files. I cannot delete any OpenSuSE distros, I have both 13.2 distos and latest snapshots of Tumbleweed…that’s 4 in total; even after just turning on my computer. Done nothing to them at all. All I have to do is download and try to delete. I don’t know whether it is a size issue, but I could delete a Knoppix distro at 4.1 GB.
The on thing I have noticed, is that before the first delete attempt, which always fails, there are no locking processes. These show up (as per the above screenshot) only after the first failed attempt.
Cheers
DrT
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Basically, you downloaded this file and then when attempting to delete it it gives you the said error?
I’ve downloaded the same, file and it deleted just fine.
Please run me through the process starting with obtaining the file and deleting it at the end. What exactly goes on in between?
Let me know, I’ll give it a try. -
I can turn on my computer and do nothing and still cannot delete those files without an unlocking utility. I downloaded the files a good week or two ago.
It gets even more spooky. I d/l one of these files to another PC and have exactly the same problem. OS is the same, Win 7 x64.
<smoking gun="">Uninstalled PA and rebooted and COULD delete file. Re-installed PA and cannot delete file</smoking> . Saved my settings and reapplied them before trying the second delete (which failed).
I did save my settings before uninstalling - anybody want the reg file for testing?
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. . . you have preview turned on? Try turning it off (Alt-P) and see if that helps?
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. . . you have preview turned on? Try turning it off (Alt-P) and see if that helps?
I did. Turning it off made no difference.
Cheers
DrT
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Sorry. I thought it might help. I had some problem deleting files when preview was open in PA mini. I thought it was worth a try.
One other possibility. If you have that file type set to always use Volume Shadow Copy Support, it might keep the file open in explorer.
The last option is there is something about the partition (I assume that is J:?) that is causing the problem.
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Hi,
See post #13 for some tests that I ran on another computer. Strangely, only my four OpenSuSE ISOs are affected.
In short, I can delete the files without PA installed.
Cheers
DrT
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hmmm, lets try with your settings. If you can please send them over(in a cab file) to support at conexware dot com and I can try to reproduce that way.
Did you perform an installation of the said ISOs before attempting to delete them or can you reproduce it by just downloading the file and attempting to delete it right away after download?
thanks again!
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Just download and try and delete - that’s all I did on my test.
Email just sent, subject as per this thread.
Happy to test and fixes or send any further info.Cheers
DrT
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i will check it out if need be :-)
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this was reproduced by the team, and written in for a fix… thanks for the report!
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You are more than welcome.
Regards
DrT
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can you check latest official release:
http://dl.powerarchiver.com/2015/powarc150106.exethanks!
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can you check latest official release:
http://dl.powerarchiver.com/2015/powarc150106.exe
thanks!Issue seems fixed, but the version installed is 15.01.05 not 15.01.06 as expected.
Cheers
DrT
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Issue seems fixed, but the version installed is 15.01.05 not 15.01.06 as expected.
Cheers
DrT
cool, ISO support has been improved as well… version is fine, thanks!
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Sorry to report but the problem is back. Using the latest version.
I am clearing out my Linux ISO folder and the issue has presented itself with the OpenSuSE 13.2 x64 ISO (I’m now using Tumbleweed). The file is locked by 5 explorer.exe processes.
I copied the file to a different computer and got the same problem.
I shall keep the file for testing purposes to check any fixes.
Regards
DrT
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Sorry to report but the problem is back. Using the latest version.
I am clearing out my Linux ISO folder and the issue has presented itself with the OpenSuSE 13.2 x64 ISO (I’m now using Tumbleweed). The file is locked by 5 explorer.exe processes.
I copied the file to a different computer and got the same problem.
I shall keep the file for testing purposes to check any fixes.
Regards
DrT
is this the same ISO as before? Since PA did not get update in-between, so what else changed?
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is this the same ISO as before? Since PA did not get update in-between, so what else changed?
There was an update and we thought the issue had been fixed, please see messages #23 & 24. It is the same file, viz openSUSE-13.2-DVD-x86_64.iso, the problem exists on two PCs with the same file and same version of PA (the latest). The OS is Win 7 x64 in both cases.
The problem was reproduced by yourselves as per earlier in the thread.
Regards
DrT
Update:- Another ISO is affected - a Tumbleweed ISO. Just moving it to another computer to check if the delete fails there too…it does.
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Any more news on this issue?
Mni tnx,
DrTeeth
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i reproduced it and re-opened it in bug tracker… we will see with next update, soon.
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Figured it out, archive was wrongly read… now it reads it correctly:
http://www.powerarchiver.com/test/release15/powarc150202.exethere are two image files inside of that ISO file. It should be fine now, check it out! Thanks!
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Hi spwolf,
It looks like you got the sucker now. Could you please explain what the issue was?
Thanks, DrTeeth
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Hi spwolf,
It looks like you got the sucker now. Could you please explain what the issue was?
Thanks, DrTeeth
archive was recognized wrongly, hence the issue with it locking up the file… now this ISO MBR format is recognized properly in preview and it works fine.
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Hello, this should be fixed in the latest update. Tested here and confirmed :)
You may update via Patchbeam or use this direct download link;
http://dl.powerarchiver.com/2015/powarc150304.exePlease let us know and thanks for your help!
