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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    PA 14.05.03 Program Crash

    Tech Support
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    • moles42
      moles42 Alpha Testers last edited by

      Has anyone else encountered the latest version (14.05.03) crashing when closing the program ?
      it seems to be happening when accessing *.zip files…
      *.7z files don’t appear to be having the same issue.

      _ Tested under Windows 8.1 Pro x64 conditions _

      Windows 10 Pro x64
      Intel Core 2 Duo E6850 @ 3.00GHz
      4.00GB Dual-Channel DDR2 @ 399MHz
      NVIDIA GeForce GT 730

      1 Reply Last reply Reply Quote 0
      • Luxor
        Luxor Alpha Testers last edited by

        Just in the process of downloading it Mole’s give me a couple of minutes and I’ll check.

        Windows 10 Home 64-bit
        Intel Core i7 6700HQ @ 2.60GHz
        12.0GB Dual-Channel DDR3 @ 798MHz

        1 Reply Last reply Reply Quote 0
        • Luxor
          Luxor Alpha Testers last edited by

          Seems to be closing fine here Moles.

          Windows 10 Home 64-bit
          Intel Core i7 6700HQ @ 2.60GHz
          12.0GB Dual-Channel DDR3 @ 798MHz

          1 Reply Last reply Reply Quote 0
          • moles42
            moles42 Alpha Testers last edited by

            Hmmm…
            it’s always the case ‘Lux’…
            works for some and not others…:D

            thanks for testing.

            Windows 10 Pro x64
            Intel Core 2 Duo E6850 @ 3.00GHz
            4.00GB Dual-Channel DDR2 @ 399MHz
            NVIDIA GeForce GT 730

            Luxor 1 Reply Last reply Reply Quote 0
            • Luxor
              Luxor Alpha Testers @moles42 last edited by

              @moles42:

              Hmmm…
              it’s always the case ‘Lux’…
              works for some and not others…:D

              Gives Mili something to do. ;)

              Windows 10 Home 64-bit
              Intel Core i7 6700HQ @ 2.60GHz
              12.0GB Dual-Channel DDR3 @ 798MHz

              1 Reply Last reply Reply Quote 0
              • M
                Mili conexware last edited by

                Tested here as well, opened Zip file 3 times and closed it differently each time.
                Let me know some more details on how to try and reproduce it and lets take a look.

                1 Reply Last reply Reply Quote 0
                • moles42
                  moles42 Alpha Testers last edited by

                  This will be hard to track down at present…
                  it won’t crash when testing with 7z but it crashes 9 times out of 10 when testing random zip files.

                  will do a clean installation and re-test and report back.

                  Windows 10 Pro x64
                  Intel Core 2 Duo E6850 @ 3.00GHz
                  4.00GB Dual-Channel DDR2 @ 399MHz
                  NVIDIA GeForce GT 730

                  1 Reply Last reply Reply Quote 0
                  • moles42
                    moles42 Alpha Testers last edited by

                    No change I’m afraid…:(
                    same results as before and still testing with random zip/7z files.
                    random crashing with *.rar files also I’ve since found out…
                    7z seems to be the only stable format so far.

                    Windows 10 Pro x64
                    Intel Core 2 Duo E6850 @ 3.00GHz
                    4.00GB Dual-Channel DDR2 @ 399MHz
                    NVIDIA GeForce GT 730

                    1 Reply Last reply Reply Quote 0
                    • moles42
                      moles42 Alpha Testers last edited by

                      Problem seems to be attached to my use of the ‘Preview’ window but still only occurs under the zip format.
                      disabling the preview window seems to stop the crashing…will test further.

                      Windows 10 Pro x64
                      Intel Core 2 Duo E6850 @ 3.00GHz
                      4.00GB Dual-Channel DDR2 @ 399MHz
                      NVIDIA GeForce GT 730

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        maybe send the zipped settings over to support@?

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          and what are you doing, just opening and preview or?

                          I tested 4-5 zip files quickly with preview and nothing really happens… i dont think any of the code related to preview has changed recently, but who knows.

                          1 Reply Last reply Reply Quote 0
                          • moles42
                            moles42 Alpha Testers last edited by

                            I just chose random zip/7z files and opened with the preview window active…
                            each time I closed PA the program crashed when using a zip file…the 7z files however worked fine.

                            if I switched off the preview window PA worked fine and didn’t crash with either the zip or 7z files.

                            Windows 10 Pro x64
                            Intel Core 2 Duo E6850 @ 3.00GHz
                            4.00GB Dual-Channel DDR2 @ 399MHz
                            NVIDIA GeForce GT 730

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              just opened, nothing else?

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                this seems to be tied to some setting possibly as i tried with 30+ archives… send that settings file over

                                1 Reply Last reply Reply Quote 0
                                • moles42
                                  moles42 Alpha Testers last edited by

                                  sent my PA configuration file over to support.

                                  Problem has only surfaced with the latest build…never encountered it before.

                                  Windows 10 Pro x64
                                  Intel Core 2 Duo E6850 @ 3.00GHz
                                  4.00GB Dual-Channel DDR2 @ 399MHz
                                  NVIDIA GeForce GT 730

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    AV maybe? Scanning the extracted file and PA cant exit properly or something?

                                    1 Reply Last reply Reply Quote 0
                                    • moles42
                                      moles42 Alpha Testers last edited by

                                      nope…no av currently on my Windows 8.1 system

                                      Windows 10 Pro x64
                                      Intel Core 2 Duo E6850 @ 3.00GHz
                                      4.00GB Dual-Channel DDR2 @ 399MHz
                                      NVIDIA GeForce GT 730

                                      1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware last edited by

                                        Mili can try it tomorrow on his Win7

                                        1 Reply Last reply Reply Quote 0
                                        • moles42
                                          moles42 Alpha Testers last edited by

                                          I did the same tests in Windows 7 Ultimate x64 (Service Pack 1)…encountered no problems whatsoever.

                                          I’m guessing this could be a tricky one to track down…
                                          seems strange the previous build worked perfectly and now this problem occurs.
                                          I haven’t installed any other software in Windows 8.1 since the latest build of PA.
                                          I don’t have any AV installed either.

                                          Windows 10 Pro x64
                                          Intel Core 2 Duo E6850 @ 3.00GHz
                                          4.00GB Dual-Channel DDR2 @ 399MHz
                                          NVIDIA GeForce GT 730

                                          1 Reply Last reply Reply Quote 0
                                          • M
                                            Mili conexware last edited by

                                            got the settings and have been testing extensively on a W8.1 machine with no luck.
                                            Have been trying different combinations of closing and previewing.
                                            How exactly are you closing PowerArchiver? and is a file actively being previewed at the time of closing?

                                            if you can, please also send over a sample archive that I can try with as well.

                                            1 Reply Last reply Reply Quote 0
                                            • moles42
                                              moles42 Alpha Testers last edited by

                                              Example 1: Closing with this option crashes the program.

                                              Example 2: Closing with this option also crashes the program.

                                              Example 3: Closing with this option and PA closes without any issues.

                                              Regardless whether or not I have a particular file showing in the ‘Preview’ window
                                              PA will still crash under the conditions shown above.

                                              *Remember of course this only seems to happen when using the .zip format.

                                              I can still send the sample zip file I created and used for this test if you want
                                              but it’s been happening with any zip file I’ve tested up to now.

                                              Windows 10 Pro x64
                                              Intel Core 2 Duo E6850 @ 3.00GHz
                                              4.00GB Dual-Channel DDR2 @ 399MHz
                                              NVIDIA GeForce GT 730

                                              1 Reply Last reply Reply Quote 0
                                              • moles42
                                                moles42 Alpha Testers last edited by

                                                I dropped back to PA 14.05.01 to test out the same scenario
                                                and everything appears to be working fine…no crashes or issues to report.
                                                I will test additional zip files of various sizes.

                                                Windows 10 Pro x64
                                                Intel Core 2 Duo E6850 @ 3.00GHz
                                                4.00GB Dual-Channel DDR2 @ 399MHz
                                                NVIDIA GeForce GT 730

                                                1 Reply Last reply Reply Quote 0
                                                • M
                                                  Mili conexware last edited by

                                                  Just sent you a private message with a short video showing my experience trying to get it to crash, and I cannot. PA exits without crashing every time

                                                  If there are any clues that might pop or if anyone experiences anything similar, please let us know, and thanks for your help!!

                                                  1 Reply Last reply Reply Quote 0
                                                  • moles42
                                                    moles42 Alpha Testers last edited by

                                                    Replied to PM

                                                    For now I can continue to use latest build without preview enabled
                                                    or drop back to earlier version which I know works without any issues.

                                                    still a little concerned as to why this problem surfaced though.
                                                    I guess some problems remain unsolved no matter how hard you look.

                                                    Any Thoughts….

                                                    Faulting application name: POWERARC.EXE, version: 14.5.3.0, time stamp: 0x2a425e19
                                                    Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x5308893d
                                                    Exception code: 0xc0150014
                                                    Fault offset: 0x00094c98
                                                    Faulting process id: 0xfe4
                                                    Faulting application start time: 0x01cf63b3478bf210
                                                    Faulting application path: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
                                                    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

                                                    Windows 10 Pro x64
                                                    Intel Core 2 Duo E6850 @ 3.00GHz
                                                    4.00GB Dual-Channel DDR2 @ 399MHz
                                                    NVIDIA GeForce GT 730

                                                    1 Reply Last reply Reply Quote 0
                                                    • M
                                                      Mili conexware last edited by

                                                      hey, here is another interim release;
                                                      http://powerarchiver.com/test/release13/powarc140504int.exe

                                                      give it a try, you never know…

                                                      1 Reply Last reply Reply Quote 0
                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        Try with latest release:
                                                        http://dl.patchbeam.com/conexware/files/powerarchiver/powarc140504int.exe

                                                        1 Reply Last reply Reply Quote 0
                                                        • moles42
                                                          moles42 Alpha Testers last edited by

                                                          Any insight into how you fixed this error team ?
                                                          currently testing and up to now hasn’t crashed on me…
                                                          many thanks guys for your diligence…:)

                                                          if it resurfaces you can be sure I will be back…:D

                                                          Windows 10 Pro x64
                                                          Intel Core 2 Duo E6850 @ 3.00GHz
                                                          4.00GB Dual-Channel DDR2 @ 399MHz
                                                          NVIDIA GeForce GT 730

                                                          1 Reply Last reply Reply Quote 0
                                                          • spwolf
                                                            spwolf conexware last edited by

                                                            well, you better be here on daily basis as always :-)

                                                            S 1 Reply Last reply Reply Quote 0
                                                            • S
                                                              Socrates Banned @spwolf last edited by

                                                              the new version solved my problem with AC (or else there was never a problem, just a botched installation).

                                                              1 Reply Last reply Reply Quote 0
                                                              • moles42
                                                                moles42 Alpha Testers last edited by

                                                                Sometimes I still like a ‘heads up’ as to what actually caused the issue…:D
                                                                I’m always concerned it’s a conflict of programs which in this case it appears it wasn’t.

                                                                Since installing this update the files now seem to appear faster in the ‘Preview’ window…
                                                                in the previous build they seemed to ‘Hang’ momentarily before displaying.

                                                                Windows 10 Pro x64
                                                                Intel Core 2 Duo E6850 @ 3.00GHz
                                                                4.00GB Dual-Channel DDR2 @ 399MHz
                                                                NVIDIA GeForce GT 730

                                                                1 Reply Last reply Reply Quote 0
                                                                • C
                                                                  ckit Alpha Testers last edited by

                                                                  Wow, if only Microsoft had you guys working for them maybe Windows 8 would have been better than the current train (metro) wreck….

                                                                  spwolf 1 Reply Last reply Reply Quote 0
                                                                  • spwolf
                                                                    spwolf conexware @ckit last edited by

                                                                    @ckit:

                                                                    Wow, if only Microsoft had you guys working for them maybe Windows 8 would have been better than the current train (metro) wreck….

                                                                    well, they did come far away from 8.00. And this fall update should probably end up being called 9.0 :-).

                                                                    I mean I bet I downloaded at least 15 GB of of Windows updates since the first official release. Maybe more.

                                                                    1 Reply Last reply Reply Quote 0
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