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PA 14.05.03 Program Crash


  • Alpha Testers

    Has anyone else encountered the latest version (14.05.03) crashing when closing the program ?
    it seems to be happening when accessing *.zip files…
    *.7z files don’t appear to be having the same issue.

    _ Tested under Windows 8.1 Pro x64 conditions _


  • Alpha Testers

    Just in the process of downloading it Mole’s give me a couple of minutes and I’ll check.


  • Alpha Testers

    Seems to be closing fine here Moles.


  • Alpha Testers

    Hmmm…
    it’s always the case ‘Lux’…
    works for some and not others…:D

    thanks for testing.


  • Alpha Testers

    @moles42:

    Hmmm…
    it’s always the case ‘Lux’…
    works for some and not others…:D

    Gives Mili something to do. 😉


  • conexware

    Tested here as well, opened Zip file 3 times and closed it differently each time.
    Let me know some more details on how to try and reproduce it and lets take a look.


  • Alpha Testers

    This will be hard to track down at present…
    it won’t crash when testing with 7z but it crashes 9 times out of 10 when testing random zip files.

    will do a clean installation and re-test and report back.


  • Alpha Testers

    No change I’m afraid…:(
    same results as before and still testing with random zip/7z files.
    random crashing with *.rar files also I’ve since found out…
    7z seems to be the only stable format so far.


  • Alpha Testers

    Problem seems to be attached to my use of the ‘Preview’ window but still only occurs under the zip format.
    disabling the preview window seems to stop the crashing…will test further.


  • conexware

    maybe send the zipped settings over to support@?


  • conexware

    and what are you doing, just opening and preview or?

    I tested 4-5 zip files quickly with preview and nothing really happens… i dont think any of the code related to preview has changed recently, but who knows.


  • Alpha Testers

    I just chose random zip/7z files and opened with the preview window active…
    each time I closed PA the program crashed when using a zip file…the 7z files however worked fine.

    if I switched off the preview window PA worked fine and didn’t crash with either the zip or 7z files.


  • conexware

    just opened, nothing else?


  • conexware

    this seems to be tied to some setting possibly as i tried with 30+ archives… send that settings file over


  • Alpha Testers

    sent my PA configuration file over to support.

    Problem has only surfaced with the latest build…never encountered it before.


  • conexware

    AV maybe? Scanning the extracted file and PA cant exit properly or something?


  • Alpha Testers

    nope…no av currently on my Windows 8.1 system


  • conexware

    Mili can try it tomorrow on his Win7


  • Alpha Testers

    I did the same tests in Windows 7 Ultimate x64 (Service Pack 1)…encountered no problems whatsoever.

    I’m guessing this could be a tricky one to track down…
    seems strange the previous build worked perfectly and now this problem occurs.
    I haven’t installed any other software in Windows 8.1 since the latest build of PA.
    I don’t have any AV installed either.


  • conexware

    got the settings and have been testing extensively on a W8.1 machine with no luck.
    Have been trying different combinations of closing and previewing.
    How exactly are you closing PowerArchiver? and is a file actively being previewed at the time of closing?

    if you can, please also send over a sample archive that I can try with as well.


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