PA 14.00.18 load time



  • The first time PA loads, either directly (I load the program) or via a right-click action seems to be quite long. Long enough for me to think I must have done something wrong (e.g. not double-clicked fast enough) so I do it again and end up with two or more instances. PA 2012 was definitely faster in loading.

    DrT


  • conexware

    nothing changed in shell extensions, while main program did get new skin… what OS, any AV?



  • I’ve been working on the 2013 version since alpha on Windows XP, 7 and 8 all different specs and brands, I can’t say i’ve noticed any such delay.

    Certainly sounds odd!

    Have you tried Uninstalling PowerArchiver, and installing from scratch and see if it continues to show the same issue?



  • Hi,

    I did install and uninstall anyway. The installer seems to do an uninstall too rather than an install over the top.

    OS Win 7 x64, AV is ESET v6. I have just added PA as an exclusion to my AV and startup seemed faster. I’ll keep an eye on this.

    Thanks Guys,

    DrT


  • conexware

    was it like 0.5s slower than now, or 5s slower?

    if it is substantially slower, we can maybe contact ESET and see about them “fixing” it in the future.


  • Banned

    With Webroot, it takes 2 to 2½ seconds, at least if PA Starter is already loaded.



  • It’s even loads slower on windows 8.1 preview :). I’m still having issue with cab support recompress issue after you click next on my drivers you get error box pop up you have do it on windows 8 pro 64bit. It’s been two weeks since last contact in email about the subject I’m thinking calling you guys live on phone on Wed.


  • conexware

    @robertmc8:

    It’s even loads slower on windows 8.1 preview :). I’m still having issue with cab support recompress issue after you click next on my drivers you get error box pop up you have do it on windows 8 pro 64bit. It’s been two weeks since last contact in email about the subject I’m thinking calling you guys live on phone on Wed.

    there is no difference between 8 and 8.1 in loading, i run 8.1 personally… however what I had happen with 8.1 is itunes loading one cpu core to 100% in the background due to some bug of theirs, i had to uninstall it. If it is not something like that, then it could be AV… but otherwise, there is no difference when it comes to different Windows, compared to older version.

    As to the cab, update that thread… i don’t see what we can do though, it is due to Windows apparently, not us. For some reason their cabinet.dll wont work for your purpose in Windows x64.



  • Well I’m going have do it dual boot with windows 7x home edition 64 then it works fine under there. 😞 oh well It could be windows 8.1 preview making it slow loading up.



  • @spwolf:

    was it like 0.5s slower than now, or 5s slower?

    if it is substantially slower, we can maybe contact ESET and see about them “fixing” it in the future.

    [My reply to this seems to have disappeared into the ether!]

    It was A LOT slower. Do you want me to run some timings for you to present to ESET?

    DrT


  • conexware

    that would be great… last time I think ESET did something similar back in 2006 or so, and when we reported it, they managed to “fix” it.



  • @spwolf:

    that would be great… last time I think ESET did something similar back in 2006 or so, and when we reported it, they managed to “fix” it.

    Hmm. First run with PA NOT exceluded in ESET -24 secs (the sort of long loads I have been experiencing.
    Next run with ESET exceluded from testing was 3 secs. From then on, ALL loads were 3 secs whether excluded or not in ESET. I have noticed the long loads in the past. PC completely rebooted between PA load tests.

    Do you gave a debug tracing build I can run to provide further info?

    DrT


  • conexware

    we cant debug anything on our side - ESET checks it first time, and after that result is cached.


  • conexware

    i can confirm that when i launched 2013, eset service went to 50% cpu (one core 100%) and it took around 10s for PA to start…. i just tried it out.


  • conexware

    are you sure it happened all the time?
    It seems to take long time once, then it stores its crc and never checks it again.

    but yeah, if you run it first time, it seems like everything gets blocked and nod32 takes up 60%-70% of cpu.


  • conexware

    Since I have plenty of various pa.exe’s on my computer, i could easily reproduce this with Nod32… it is very very slow. I have no idea how AVs really work and what they do, but it seemed as if was checking something online.

    In any case, I have reported this to Nod32 team. I hope they fix it. While it doesnt happen after the first time (at least it is not super slow), it looks pretty bad the first time you run it. People will think it is due to PowerArchiver even though we have nothing to do with it.


  • conexware

    ok, soe ESET responded that this will be “fixed” tomorrow…



  • Excellent…nice to know I was not suffering another senior moment.


  • conexware

    i think i will need to send them all versions in the future, unless this changes… let me know if you notice anything else with AVs. Once it decides to scan the file, it is really annoying :-).

    I forgot to turn it on and went to test some compression and it was really really slow… so it turned out it went to scan few files out of selected list 🙂



  • Think I’m going to have to lewave PA excluded permanently. Just has a > 20 second first load with the latest.20 beta.

    It’s no biggie as I trust PA and only download it from the official site. I could always scan it manually.


  • conexware

    @drteeth:

    Think I’m going to have to lewave PA excluded permanently. Just has a > 20 second first load with the latest.20 beta.

    It’s no biggie as I trust PA and only download it from the official site. I could always scan it manually.

    i uninstalled it from my computer, it was making everything slow… i will email them again, because it seems that i will have to for each new release.



  • Hi

    Sorry to jump in on my first post, I have similar problems with very slow startup (20-30 secs) of PowerAchiver, after that first start it’s fine. It occurs on both of my PC’s using XP and Win7 64bit which both have ESET installed.
    Since reading this post I have emailed ESET support (been annoying at times).

    Peter



  • Hi again

    Good support from ESET (replied quick)
    added the exclusion for PA and it works!.
    which I added C:\Program Files\PowerArchiver*.*

    From ESET Support:

    please make sure that you have the latest version of ESET software installed: http://kb.eset.com/esetkb/index?page=content&id=SOLN2788

    NOTE: The latest version of ESET software is version 6

    If you need to UPGRADE to the latest version, which is FREE with a current license, please refer to:
    [

    To exclude a program or file please complete the following:

    For Windows XP (Vista and 7 is very similar).
    1. Click on “Start”.
    2. Click on “All Programs”.
    3. Click on “ESET”.
    4. Click on “ESET NOD32 Antivirus” or “ESET Smart Security”.
    5. Click on the 2nd “ESET NOD32 Antivirus” or “ESET Smart Security”, this will open up the ESET Control Center.
    6. Click on “Setup”.
    7. Click on “Enter advanced setup…”
    8. Expand “Computer”.
    9. Expand “Antivirus and Antispyware”.
    10. Click on “Exclusions”.
    11. Click on “Add” and then navigate to the folder or file that you would like to exclude.

    Please Note: You need to enter the exclusions like the following filename*.*
    It is vital to have the wildcards at the end. e.g. c:\test*.*

    Peter](http://kb.eset.com/esetkb/index?page=content&id=SOLN2788)


  • Alpha Testers

    Welcome to the forum Peter…:)

    Many thanks for taking the time to post the useful feedback from ESET.


  • conexware

    Yes, thanks Peter!



  • Hope this solves some issues relating to slow startup (first time start)
    for some as it fixed my problem. It was so annoying at times clicking to open
    a file and it would just hang. By that time you already clicked on it 2 to 3 times which then ran multiple instances of PA.

    Peter


  • conexware

    @PeterM:

    Hope this solves some issues relating to slow startup (first time start)
    for some as it fixed my problem. It was so annoying at times clicking to open
    a file and it would just hang. By that time you already clicked on it 2 to 3 times which then ran multiple instances of PA.

    Peter

    we will keep emailing them to add new version to their whitelist so you dont have to… it is very annoying, most people wont know to do 11. steps required.



  • I have to say no p[erformance issues with ESET other than this one. Computer just as fast, if not moreso than Kaspersky - left Kaspersky as their mods arrogant and power mad in the extreme as well as being often wrong.


  • conexware

    @drteeth:

    I have to say no p[erformance issues with ESET other than this one. Computer just as fast, if not moreso than Kaspersky - left Kaspersky as their mods arrogant and power mad in the extreme as well as being often wrong.[/QUOTE]
    i am so happy I dont use any :-).

    For me NOD32 was pretty intrusive (compared to nothing)… I have had BD 2013 for testing, as we sell it, and it wasnt as intrusive, but as I am my own master on my own computer, i dont use any AVs in general (i dont download exe’s from internet, except major applications).

    I guess it is not easy for them to fight off all the evil 🙂



  • OT: I wish I had the cajones to run without AV. I am very naughty on the internet and do not get much of a peep from my AVs. I am much more worried about rogue web sites that infect PCs. Infected exe’s are sooo yesterday LOL.

    Both KAV and ESET do not slow down the machine at all, but KAV would not accept exceptions without nagging about them. No probs with ESET. I do not like the AVs whose interfaces have gaudy colours and do not allow detailed configuration - i.e. they are designed for noobs.


  • conexware

    we got access to their whitelist ftp, so we will have to upload each new release there and it will be auto-magically whitelisted by ESET.

    So let us know if you continue noticing anything 🙂



  • I am still having to list it in the exclusions. I have PA 14.00.20 and had not run it at all since booting earlier. I removed the exclusion from ESET and had to wait approx 15-20 secs for the window to appear. Has this latest version been (supposedly) whitelisted yet?


  • conexware

    @drteeth:

    I am still having to list it in the exclusions. I have PA 14.00.20 and had not run it at all since booting earlier. I removed the exclusion from ESET and had to wait approx 15-20 secs for the window to appear. Has this latest version been (supposedly) whitelisted yet?

    it probably takes them a little bit, like a day, we uploaded 2013 b4 and 2012 official today.


  • conexware

    do let us know if this changes in next day or two, as it should. I uninstalled it myself.



  • Seems to be okay today. I have deleted the exclusion and will monitor the situation.

    Regards

    DrT


  • conexware

    @drteeth:

    Seems to be okay today. I have deleted the exclusion and will monitor the situation.

    Regards

    DrT

    ok, please do. thanks!



  • I’m having load time issues on windows 8.1 preview let you know takes about 45 secs to load. I’m on OCZ vertex 3 90gig with 16gig of ram.


  • conexware

    @robertmc8:

    I’m having load time issues on windows 8.1 preview let you know takes about 45 secs to load. I’m on OCZ vertex 3 90gig with 16gig of ram.

    thats pretty crazy… any antivirus?



  • Nope It’s not Norton 360 no beta I was even testing new norton 360 v21 it still did that. I used Norton 360 all the time. There was no issue with 2012 version. I’m on AMD system.



  • I just test with windows 7 on my backup 1 TB hard drive normal it loads fine. Really quick. Even with norton 360 installed there also. spwolf’s if you want I can make recording video of the loading issue on my desktop? Sometime this week.


  • conexware

    @robertmc8:

    Nope It’s not Norton 360 no beta I was even testing new norton 360 v21 it still did that. I used Norton 360 all the time. There was no issue with 2012 version. I’m on AMD system.

    not sure if i understood - do you have Norton installed or not?

    There is no reason for PA to load that slow… I have Windows 8.1 myself and it is exactly the same as Windows 8 when it comes to startup. It has to be something blocking it like Norton or ESET in this thread.



  • Yes Norton is install same issue also without install. It just loads slow. You on ssd?


  • conexware

    @robertmc8:

    Yes Norton is install same issue also without install. It just loads slow. You on ssd?

    yeah but it loads in 1.8s total… probably a lot slower computer than yours as it is laptop… i will check with 360.



  • My pc specs with turbo up to 3.8ghz on air :). http://valid.canardpc.com/2891262


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