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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    Version 13.03.01 does not start

    Tech Support
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    • J
      joakim_46 Alpha Testers last edited by

      After updating to version 13.03.01 Powerarchiver does not start on my system at all. I already uninstalled it, removed all Powerarchiver registry settings, but same thing happens. I checked Task Manager and the process is not there. I’m using Windows 7 x64.

      Version 13.01.03 works just fine.

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        maybe antivirus?

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          did you try full install? There is nothing major changed… we have win7 x64 and it works fine there.

          J 1 Reply Last reply Reply Quote 0
          • J
            joakim_46 Alpha Testers @spwolf last edited by

            Yes, I uninstalled it. Deleted all registry entries. Installed again and does not start. I have Kaspersky Anti-Virus 2013.

            J 1 Reply Last reply Reply Quote 0
            • J
              joakim_46 Alpha Testers @joakim_46 last edited by

              All right, installed it again, with anti-virus disabled, and still no go. Installed version 13.01.03 and it works perfectly. So, there’s really something wrong with this build.

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                no error message, nothing, just nothing?

                J 1 Reply Last reply Reply Quote 0
                • J
                  joakim_46 Alpha Testers @spwolf last edited by

                  @spwolf:

                  no error message, nothing, just nothing?

                  Yes, no error message, nothing. And the process is not running in background.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    Antivirus cant be disabled except with uninstall. If you just disable it via switch, it still works. I tested it on Virus Total few days ago and now again and it has no false positives so it shouldnt be that. I will still try to download Kaspersky myself and try it but….

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      joakim_46 Alpha Testers @spwolf last edited by

                      Kaspersky detected no threat, and nothing was deleted/quarantined.

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        did you try going into program files and launching it by itself? (powerarc.exe)?
                        If not, try it… and try backup and burner too… what happens?

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          joakim_46 Alpha Testers @spwolf last edited by

                          I tried PABackup.exe, PABurntools.exe and Powerarc.exe manually and none of them works, just the same nothing happens.

                          1 Reply Last reply Reply Quote 0
                          • J
                            joakim_46 Alpha Testers last edited by

                            I’ve the error from system event viewer

                            Nome da aplicação com falha: POWERARC.EXE, versão: 13.3.1.0, carimbo de data/hora: 0x2a425e19
                            Nome do módulo com falha: POWERARC.EXE, versão: 13.3.1.0, carimbo de data/hora: 0x2a425e19
                            Código de excepção: 0xc0000005
                            Desvio de falha: 0x00e36000
                            ID do processo com falha: 0x115c
                            Data/hora de início da aplicação com falha: 0x01cdf901b9327d7e
                            Caminho da aplicação com falha: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
                            Caminho do módulo com falha: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
                            ID do Relatório: f6e384e8-64f4-11e2-9ab5-8c89a5e5f225

                            You can download report here: https://cloudpt.pt/link/14de4cd3-5ce8-4e89-9026-fac5ff1157dd/Report.wer

                            PowerArchiver installer CRC32 is 1CC1A181 is this correct?

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              do you see ConeXware, Inc as signature when you doubleclick on installer? If so, that it is properly downloaded, otherwise signature would be broken.

                              You tried both full install and PB update I guess?

                              I will check with team tomorrow on what has changed on all 3 executables. What about pastarter, that works?

                              J 1 Reply Last reply Reply Quote 0
                              • J
                                joakim_46 Alpha Testers @spwolf last edited by

                                Installer’s digital signature is authentic and it is not broken, so installer is ok.

                                First I updated it using PatchBeam, and noticing that it did not work, rebooted computer. Then tried again, no luck. Uninstalled, deleted registry entries and installed again, and again, nothing.

                                PAStarter.exe works, I get icon on system tray, but If I select to launch PowerArchiver, nothing happens.

                                Meanwhile, I will have to use version 13.01.03 until you figure the problem.

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  can you hop onto the little chat box to the bottom right of the screen?

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    joakim_46 Alpha Testers last edited by

                                    Already replied on the chat box, but it’s located on the top of the screen.

                                    D 1 Reply Last reply Reply Quote 0
                                    • D
                                      davidsplash @joakim_46 last edited by

                                      what version of windows are you using?

                                      J 1 Reply Last reply Reply Quote 0
                                      • J
                                        joakim_46 Alpha Testers @davidsplash last edited by

                                        @davidsplash:

                                        what version of windows are you using?

                                        Windows 7 x64 SP1

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          joakim_46 Alpha Testers last edited by

                                          Version 13.03.02 fixed the problem.

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Cool… it was some feature we added to 13.02 in September… thanks for the report and all the help.

                                            J 1 Reply Last reply Reply Quote 0
                                            • J
                                              joakim_46 Alpha Testers @spwolf last edited by

                                              Ok, having the same problem again, this time with PowerArchiver 14.0.16.0 beta. PowerArchiver does not start, but PAstarter.exe loads correctly.

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @joakim_46 last edited by

                                                @joakim_46:

                                                Ok, having the same problem again, this time with PowerArchiver 14.0.16.0 beta. PowerArchiver does not start, but PAstarter.exe loads correctly.

                                                did we troubleshoot it via email last time? if so, send us that email again (fwd the conversation), so we can figure it out quickly… thanks a lot.

                                                J 1 Reply Last reply Reply Quote 0
                                                • J
                                                  joakim_46 Alpha Testers @spwolf last edited by

                                                  Last time you troubleshoot it by chat, I don’t have the conversation. But you sent me a different executable which fixed the non loading issue. If I recall correctly it was something you changed, maybe compiler options, don’t really recall.

                                                  1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware last edited by

                                                    i have sent you an email….

                                                    J 1 Reply Last reply Reply Quote 0
                                                    • J
                                                      joakim_46 Alpha Testers @spwolf last edited by

                                                      Thank you, but unfortunately it did not work, still getting event log, application closes without visible activity.

                                                      1 Reply Last reply Reply Quote 0
                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        ok, so we know what it is now…

                                                        J 1 Reply Last reply Reply Quote 0
                                                        • J
                                                          joakim_46 Alpha Testers @spwolf last edited by

                                                          @spwolf:

                                                          ok, so we know what it is now…

                                                          Glad to be helpful ;)

                                                          1 Reply Last reply Reply Quote 0
                                                          • J
                                                            joakim_46 Alpha Testers last edited by

                                                            Just updated to version 13.0.20 (beta 4) through patchbeam, and it does not start again. Application error in event log again.

                                                            1 Reply Last reply Reply Quote 0
                                                            • spwolf
                                                              spwolf conexware last edited by

                                                              we sent you new release to try the solve the problem, instead of turning option that causes it off… you can email me directly in the future… thanks.

                                                              J 1 Reply Last reply Reply Quote 0
                                                              • J
                                                                joakim_46 Alpha Testers @spwolf last edited by

                                                                Just tried version 14.0.0.28 and the problem is still there, does not start. Again application error on event viewer.

                                                                1 Reply Last reply Reply Quote 0
                                                                • J
                                                                  joakim_46 Alpha Testers last edited by

                                                                  Now tried version 14.0.31 and no luck either. Issue is not fixed yet. Is it going to be fixed?

                                                                  1 Reply Last reply Reply Quote 0
                                                                  • spwolf
                                                                    spwolf conexware last edited by

                                                                    its complicated, email us as usual, and we will send you final build with your fix.

                                                                    1 Reply Last reply Reply Quote 0
                                                                    • J
                                                                      joakim_46 Alpha Testers last edited by

                                                                      Version 14.01.06 finally solves this issue. No need to ask for a special version just for me :)

                                                                      1 Reply Last reply Reply Quote 0
                                                                      • spwolf
                                                                        spwolf conexware last edited by

                                                                        yep :-)

                                                                        1 Reply Last reply Reply Quote 0
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