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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Version 13.03.01 does not start

    Tech Support
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    • J
      joakim_46 Alpha Testers last edited by

      After updating to version 13.03.01 Powerarchiver does not start on my system at all. I already uninstalled it, removed all Powerarchiver registry settings, but same thing happens. I checked Task Manager and the process is not there. I’m using Windows 7 x64.

      Version 13.01.03 works just fine.

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        maybe antivirus?

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          did you try full install? There is nothing major changed… we have win7 x64 and it works fine there.

          J 1 Reply Last reply Reply Quote 0
          • J
            joakim_46 Alpha Testers @spwolf last edited by

            Yes, I uninstalled it. Deleted all registry entries. Installed again and does not start. I have Kaspersky Anti-Virus 2013.

            J 1 Reply Last reply Reply Quote 0
            • J
              joakim_46 Alpha Testers @joakim_46 last edited by

              All right, installed it again, with anti-virus disabled, and still no go. Installed version 13.01.03 and it works perfectly. So, there’s really something wrong with this build.

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                no error message, nothing, just nothing?

                J 1 Reply Last reply Reply Quote 0
                • J
                  joakim_46 Alpha Testers @spwolf last edited by

                  @spwolf:

                  no error message, nothing, just nothing?

                  Yes, no error message, nothing. And the process is not running in background.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    Antivirus cant be disabled except with uninstall. If you just disable it via switch, it still works. I tested it on Virus Total few days ago and now again and it has no false positives so it shouldnt be that. I will still try to download Kaspersky myself and try it but….

                    J 1 Reply Last reply Reply Quote 0
                    • J
                      joakim_46 Alpha Testers @spwolf last edited by

                      Kaspersky detected no threat, and nothing was deleted/quarantined.

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        did you try going into program files and launching it by itself? (powerarc.exe)?
                        If not, try it… and try backup and burner too… what happens?

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          joakim_46 Alpha Testers @spwolf last edited by

                          I tried PABackup.exe, PABurntools.exe and Powerarc.exe manually and none of them works, just the same nothing happens.

                          1 Reply Last reply Reply Quote 0
                          • J
                            joakim_46 Alpha Testers last edited by

                            I’ve the error from system event viewer

                            Nome da aplicação com falha: POWERARC.EXE, versão: 13.3.1.0, carimbo de data/hora: 0x2a425e19
                            Nome do módulo com falha: POWERARC.EXE, versão: 13.3.1.0, carimbo de data/hora: 0x2a425e19
                            Código de excepção: 0xc0000005
                            Desvio de falha: 0x00e36000
                            ID do processo com falha: 0x115c
                            Data/hora de início da aplicação com falha: 0x01cdf901b9327d7e
                            Caminho da aplicação com falha: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
                            Caminho do módulo com falha: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
                            ID do Relatório: f6e384e8-64f4-11e2-9ab5-8c89a5e5f225

                            You can download report here: https://cloudpt.pt/link/14de4cd3-5ce8-4e89-9026-fac5ff1157dd/Report.wer

                            PowerArchiver installer CRC32 is 1CC1A181 is this correct?

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              do you see ConeXware, Inc as signature when you doubleclick on installer? If so, that it is properly downloaded, otherwise signature would be broken.

                              You tried both full install and PB update I guess?

                              I will check with team tomorrow on what has changed on all 3 executables. What about pastarter, that works?

                              J 1 Reply Last reply Reply Quote 0
                              • J
                                joakim_46 Alpha Testers @spwolf last edited by

                                Installer’s digital signature is authentic and it is not broken, so installer is ok.

                                First I updated it using PatchBeam, and noticing that it did not work, rebooted computer. Then tried again, no luck. Uninstalled, deleted registry entries and installed again, and again, nothing.

                                PAStarter.exe works, I get icon on system tray, but If I select to launch PowerArchiver, nothing happens.

                                Meanwhile, I will have to use version 13.01.03 until you figure the problem.

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  can you hop onto the little chat box to the bottom right of the screen?

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    joakim_46 Alpha Testers last edited by

                                    Already replied on the chat box, but it’s located on the top of the screen.

                                    D 1 Reply Last reply Reply Quote 0
                                    • D
                                      davidsplash @joakim_46 last edited by

                                      what version of windows are you using?

                                      J 1 Reply Last reply Reply Quote 0
                                      • J
                                        joakim_46 Alpha Testers @davidsplash last edited by

                                        @davidsplash:

                                        what version of windows are you using?

                                        Windows 7 x64 SP1

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          joakim_46 Alpha Testers last edited by

                                          Version 13.03.02 fixed the problem.

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Cool… it was some feature we added to 13.02 in September… thanks for the report and all the help.

                                            J 1 Reply Last reply Reply Quote 0
                                            • J
                                              joakim_46 Alpha Testers @spwolf last edited by

                                              Ok, having the same problem again, this time with PowerArchiver 14.0.16.0 beta. PowerArchiver does not start, but PAstarter.exe loads correctly.

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @joakim_46 last edited by

                                                @joakim_46:

                                                Ok, having the same problem again, this time with PowerArchiver 14.0.16.0 beta. PowerArchiver does not start, but PAstarter.exe loads correctly.

                                                did we troubleshoot it via email last time? if so, send us that email again (fwd the conversation), so we can figure it out quickly… thanks a lot.

                                                J 1 Reply Last reply Reply Quote 0
                                                • J
                                                  joakim_46 Alpha Testers @spwolf last edited by

                                                  Last time you troubleshoot it by chat, I don’t have the conversation. But you sent me a different executable which fixed the non loading issue. If I recall correctly it was something you changed, maybe compiler options, don’t really recall.

                                                  1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware last edited by

                                                    i have sent you an email….

                                                    J 1 Reply Last reply Reply Quote 0
                                                    • J
                                                      joakim_46 Alpha Testers @spwolf last edited by

                                                      Thank you, but unfortunately it did not work, still getting event log, application closes without visible activity.

                                                      1 Reply Last reply Reply Quote 0
                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        ok, so we know what it is now…

                                                        J 1 Reply Last reply Reply Quote 0
                                                        • J
                                                          joakim_46 Alpha Testers @spwolf last edited by

                                                          @spwolf:

                                                          ok, so we know what it is now…

                                                          Glad to be helpful ;)

                                                          1 Reply Last reply Reply Quote 0
                                                          • J
                                                            joakim_46 Alpha Testers last edited by

                                                            Just updated to version 13.0.20 (beta 4) through patchbeam, and it does not start again. Application error in event log again.

                                                            1 Reply Last reply Reply Quote 0
                                                            • spwolf
                                                              spwolf conexware last edited by

                                                              we sent you new release to try the solve the problem, instead of turning option that causes it off… you can email me directly in the future… thanks.

                                                              J 1 Reply Last reply Reply Quote 0
                                                              • J
                                                                joakim_46 Alpha Testers @spwolf last edited by

                                                                Just tried version 14.0.0.28 and the problem is still there, does not start. Again application error on event viewer.

                                                                1 Reply Last reply Reply Quote 0
                                                                • J
                                                                  joakim_46 Alpha Testers last edited by

                                                                  Now tried version 14.0.31 and no luck either. Issue is not fixed yet. Is it going to be fixed?

                                                                  1 Reply Last reply Reply Quote 0
                                                                  • spwolf
                                                                    spwolf conexware last edited by

                                                                    its complicated, email us as usual, and we will send you final build with your fix.

                                                                    1 Reply Last reply Reply Quote 0
                                                                    • J
                                                                      joakim_46 Alpha Testers last edited by

                                                                      Version 14.01.06 finally solves this issue. No need to ask for a special version just for me :)

                                                                      1 Reply Last reply Reply Quote 0
                                                                      • spwolf
                                                                        spwolf conexware last edited by

                                                                        yep :-)

                                                                        1 Reply Last reply Reply Quote 0
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