Version 13.03.01 does not start

[joakim_46]

After updating to version 13.03.01 Powerarchiver does not start on my system at all. I already uninstalled it, removed all Powerarchiver registry settings, but same thing happens. I checked Task Manager and the process is not there. I’m using Windows 7 x64.

Version 13.01.03 works just fine.

[spwolf]

maybe antivirus?

[spwolf]

did you try full install? There is nothing major changed… we have win7 x64 and it works fine there.

[joakim_46]

Yes, I uninstalled it. Deleted all registry entries. Installed again and does not start. I have Kaspersky Anti-Virus 2013.

[joakim_46]

All right, installed it again, with anti-virus disabled, and still no go. Installed version 13.01.03 and it works perfectly. So, there’s really something wrong with this build.

[spwolf]

no error message, nothing, just nothing?

[joakim_46]

@spwolf:

no error message, nothing, just nothing?

Yes, no error message, nothing. And the process is not running in background.

[spwolf]

Antivirus cant be disabled except with uninstall. If you just disable it via switch, it still works. I tested it on Virus Total few days ago and now again and it has no false positives so it shouldnt be that. I will still try to download Kaspersky myself and try it but….

[joakim_46]

Kaspersky detected no threat, and nothing was deleted/quarantined.

[spwolf]

did you try going into program files and launching it by itself? (powerarc.exe)?
If not, try it… and try backup and burner too… what happens?

[joakim_46]

I tried PABackup.exe, PABurntools.exe and Powerarc.exe manually and none of them works, just the same nothing happens.

[joakim_46]

I’ve the error from system event viewer

Nome da aplicação com falha: POWERARC.EXE, versão: 13.3.1.0, carimbo de data/hora: 0x2a425e19
Nome do módulo com falha: POWERARC.EXE, versão: 13.3.1.0, carimbo de data/hora: 0x2a425e19
Código de excepção: 0xc0000005
Desvio de falha: 0x00e36000
ID do processo com falha: 0x115c
Data/hora de início da aplicação com falha: 0x01cdf901b9327d7e
Caminho da aplicação com falha: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
Caminho do módulo com falha: C:\Program Files (x86)\PowerArchiver\POWERARC.EXE
ID do Relatório: f6e384e8-64f4-11e2-9ab5-8c89a5e5f225

You can download report here: https://cloudpt.pt/link/14de4cd3-5ce8-4e89-9026-fac5ff1157dd/Report.wer

PowerArchiver installer CRC32 is 1CC1A181 is this correct?

[spwolf]

do you see ConeXware, Inc as signature when you doubleclick on installer? If so, that it is properly downloaded, otherwise signature would be broken.

You tried both full install and PB update I guess?

I will check with team tomorrow on what has changed on all 3 executables. What about pastarter, that works?

[joakim_46]

Installer’s digital signature is authentic and it is not broken, so installer is ok.

First I updated it using PatchBeam, and noticing that it did not work, rebooted computer. Then tried again, no luck. Uninstalled, deleted registry entries and installed again, and again, nothing.

PAStarter.exe works, I get icon on system tray, but If I select to launch PowerArchiver, nothing happens.

Meanwhile, I will have to use version 13.01.03 until you figure the problem.

[spwolf]

can you hop onto the little chat box to the bottom right of the screen?

[joakim_46]

Already replied on the chat box, but it’s located on the top of the screen.

[davidsplash]

what version of windows are you using?

[joakim_46]

@davidsplash:

what version of windows are you using?

Windows 7 x64 SP1

[joakim_46]

Version 13.03.02 fixed the problem.

[spwolf]

Cool… it was some feature we added to 13.02 in September… thanks for the report and all the help.

[joakim_46]

Ok, having the same problem again, this time with PowerArchiver 14.0.16.0 beta. PowerArchiver does not start, but PAstarter.exe loads correctly.

[spwolf]

@joakim_46:

Ok, having the same problem again, this time with PowerArchiver 14.0.16.0 beta. PowerArchiver does not start, but PAstarter.exe loads correctly.

did we troubleshoot it via email last time? if so, send us that email again (fwd the conversation), so we can figure it out quickly… thanks a lot.

[joakim_46]

Last time you troubleshoot it by chat, I don’t have the conversation. But you sent me a different executable which fixed the non loading issue. If I recall correctly it was something you changed, maybe compiler options, don’t really recall.

[spwolf]

i have sent you an email….

[joakim_46]

Thank you, but unfortunately it did not work, still getting event log, application closes without visible activity.

[spwolf]

ok, so we know what it is now…

[joakim_46]

@spwolf:

ok, so we know what it is now…

Glad to be helpful ;)

[joakim_46]

Just updated to version 13.0.20 (beta 4) through patchbeam, and it does not start again. Application error in event log again.

[spwolf]

we sent you new release to try the solve the problem, instead of turning option that causes it off… you can email me directly in the future… thanks.

[joakim_46]

Just tried version 14.0.0.28 and the problem is still there, does not start. Again application error on event viewer.

[joakim_46]

Now tried version 14.0.31 and no luck either. Issue is not fixed yet. Is it going to be fixed?

[spwolf]

its complicated, email us as usual, and we will send you final build with your fix.

[joakim_46]

Version 14.01.06 finally solves this issue. No need to ask for a special version just for me :)

[spwolf]

yep :-)