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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    FTP connection

    Tech Support
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    • P
      phil last edited by

      Good day to all,

      I can’t even get a single FTP connection, passive mode, port 21.
      Been trying many sites, with no success.
      I got KIS 2012, with PA autorisations all on green…
      Could you please help ?

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        maybe if you send it to me (drazen) via email, i could try the same sites myself and then let you know (in confidentiality).

        P 1 Reply Last reply Reply Quote 0
        • P
          phil @spwolf last edited by

          hi drazen,

          no problem with confidentiality, try this one :

          ftp.kaspersky.com

          anonymous login

          1 Reply Last reply Reply Quote 0
          • RJWaring
            RJWaring last edited by

            Ironically I reported this as an issue over a month ago after a change was made during Beta trials and still to this day i have issues.

            the frustrating this is i know the ftp feature worked great before a particular amendment was made.

            Let me know if you get this working as it should!

            1 Reply Last reply Reply Quote 0
            • P
              phil last edited by

              thank you
              that might be a small bug, it used to work well with the precedent version

              S 1 Reply Last reply Reply Quote 0
              • S
                Socrates Banned @phil last edited by

                I am not having this problem so I suspect there is a setting somewhere. . . .

                Still, it would be nice to figure out where it is.

                P 1 Reply Last reply Reply Quote 0
                • P
                  phil @Socrates last edited by

                  thanks, i’ll try to look forward for any settings i could have missed, but no big hope, was on it all last evening !

                  1 Reply Last reply Reply Quote 0
                  • moles42
                    moles42 Alpha Testers last edited by

                    I couldn’t connect to ftp.kaspersky.com but I’m having no issues with any of my own sites.
                    I realise that information doesn’t help matters but I thought I’d report it anyway.
                    I was however able to connect to kaspersky using ‘cuteftp’

                    strange that I can connect with some sites using anonymous login in PA
                    but using cuteftp I have no issues at all.

                    Windows 10 Pro x64
                    Intel Core 2 Duo E6850 @ 3.00GHz
                    4.00GB Dual-Channel DDR2 @ 399MHz
                    NVIDIA GeForce GT 730

                    P 1 Reply Last reply Reply Quote 0
                    • P
                      phil @moles42 last edited by

                      thanks

                      i too can connect with kaspersky with filezilla, but not with PA

                      1 Reply Last reply Reply Quote 0
                      • P
                        phil last edited by

                        Good day !

                        Me again, with FTP.
                        When you try anonymous login, password is set as an email adress, right ?
                        but PA doesn’t remember that adress, ,even after saving…

                        hope it can help.
                        bye.

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          you can put anything as the password in anon login, i dont think anyone actually puts their email anymore.

                          so you have to write in password each time?

                          P 1 Reply Last reply Reply Quote 0
                          • P
                            phil @spwolf last edited by

                            hi,

                            yes, rewriting PW is needed each time

                            1 Reply Last reply Reply Quote 0
                            • M
                              Mili conexware last edited by

                              Anonymous password not saved when changed manually and not connecting to Kaspersky’s server either

                              logged them in, thanks guys!

                              1 Reply Last reply Reply Quote 0
                              • RJWaring
                                RJWaring last edited by

                                I’m still having loads of issues with my PA working on ftp… its eaither not connecting or really slow doings so.

                                Dam shame!

                                spwolf 1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @RJWaring last edited by

                                  @Sir:

                                  I’m still having loads of issues with my PA working on ftp… its eaither not connecting or really slow doings so.

                                  Dam shame!

                                  well thank you for submitting proper report!

                                  RJWaring 1 Reply Last reply Reply Quote 0
                                  • RJWaring
                                    RJWaring @spwolf last edited by

                                    @spwolf:

                                    well thank you for submitting proper report!

                                    I am pritty sure i did post a explanation and no one could submit a real answer. ie everyone seemed to be fine and me being the only one with this issue we shrugged it off as my system.

                                    Like i said, it connects at times then stops. Yet if i connect through windows FTP in windows explorer it has no problems neither does any other FTP program.

                                    Yet i enter the same details into PA FTP and it either stays on connecting for ages then connects and is fine or it just doesnt work.

                                    its a very strange thing… because during alpha testing in its 1st month it worked like a charm! in my mind its every since the bug was fixed with the password box thats when i think i had issues… but i did report that in a thread and no one could answer me because theres was fine.

                                    hense why i mention it now.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      we will update the ftp and see what happens then.

                                      RJWaring 1 Reply Last reply Reply Quote 0
                                      • RJWaring
                                        RJWaring @spwolf last edited by

                                        @spwolf:

                                        we will update the ftp and see what happens then.

                                        your welcome to remote my system and i can give you all the specs, username passwords to my live drive… becaues i have run out of ideas myself buddy, o pall ow matey…

                                        S 1 Reply Last reply Reply Quote 0
                                        • S
                                          Socrates Banned @RJWaring last edited by

                                          I am not having any trouble connecting or uploading, either from the FTP window or the shell.

                                          On the other hand, I cannot delete files on the remote site using PA’s FTP.

                                          spwolf 1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware @Socrates last edited by

                                            @Socrates:

                                            I am not having any trouble connecting or uploading, either from the FTP window or the shell.

                                            On the other hand, I cannot delete files on the remote site using PA’s FTP.

                                            this works with other utilities? Or is it due to lack of permissions?

                                            S 1 Reply Last reply Reply Quote 0
                                            • S
                                              Socrates Banned @spwolf last edited by

                                              Never had the problem before with any other FTP or remote connection.

                                              I don’t think I even had the problem with some earlier version of FTP within PA.

                                              1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware last edited by

                                                Please try this version:
                                                http://www.powerarchiver.com/test/alpha120/powarc120201.exe

                                                S 1 Reply Last reply Reply Quote 0
                                                • S
                                                  Socrates Banned @spwolf last edited by

                                                  I can now delete files . . . no problem.

                                                  1 Reply Last reply Reply Quote 0
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