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    • Config settings doesn't impact PA behaviour...

      pirrbe

      PA2023 Win10, (same problem with older releases but never reported)
      PA Soft is installed on partition D. (exclusive for installed progs)
      Then I created on my partition G: the folders as configured in PA Settings ‘Folders’.

      0fcf1b09-1b91-4b74-b250-f8cf908a3348-Ashampoo_Snap_maandag 20 maart 2023_11h54m34s.png

      Screenshot 2023-03-20 121152.png

      The problem : Any activity on PA is saved in these folders…
      PA ignores them and still use the default settings. Whats wrong ? Regards, Pirrbe

      Tech Support
    • Missing pdf markups in pdf preview

      L

      I am still using Powerarchiver 2022 and it does not show pdf markups in the preview. Is there a setting to get version 2022 to show pdf markups in the preview? If not, does this work in version 2023?

      Tech Support
    • Question about PA Files...

      T

      The question that I have about PA archives is what happens if say ConeXware, as a company, dies in the future? What happens to any PA files that are created today? Can these files be decompressed with a copy of a PowerArchiver that can no longer phone home to the mothership thus can’t be registered or activated?

      I mean, I can understand that new PA files wouldn’t be able to be created if the program isn’t registered but what about an un-registered copy because well, the question that I posed above?

      It’s questions like this that make me not want to store anything really valuable in PA files out of fear that I, at some point in the future, might lose access to said data inside those files. OK, 7ZIP might not be able to compress as heavily as PA but at least it’s open source and any 7ZIP files will still be able to be read and decompressed ten, twenty, or fifty years from now.

      Tech Support
    • Functions in Windows 11 context menu no longer work after last Windows Update

      T

      For some reason, the PowerArchiver functions in the Windows 11 context menu no longer work after the last Windows Update. Only the functions in the classic context menu function as they should.

      I’ve tried uninstalling PowerArchiver and using RevoUninstaller to remove all bits and pieces that were left behind and did a clean install of PowerArchiver, it didn’t fix the issue. Other items in the Windows 11 context menu work.

      Tech Support
    • Multi Extract doesn't extract in parallel in Windows 11

      Z

      Is this a known problem? Is there a fix coming? This is a primary reason I buy PA.

      I’ve tried both methods I know to extract multiple zips at the same time. 1) Multi Extract feature in the GUI. 2) In Windows File Explorer, select multiple zips, right click, use PA context menu to Extract or Extract To…

      Is there a setting I missed? Or maybe it really is processing in parallel, but I can’t detect it? Nothing tells me in the Processes in Task Manager that multiple PA extracts are running. And my CPU, memory and disk resources do not look like a lot of extracts are running.

      I’m using PA 2022 Standard version 21.00.18 on Windows 11 Pro version 10.0.22621 Build 22621.

      Tech Support
    • Functions in Windows 11 Context Menu don't work in some directories

      P

      In the latest version of PA, on W11 (latest build/SP) when you try to use the first level context menu - NOTHING HAPPENS (particularly when you do this from Downloads or Documents folders) - however I noticed that it DOES WORK when you use the context menu from the Desktop. Going to the second level context menu does work however.

      Tech Support
    • PA 2023 Preview versus PA2022

      pirrbe

      Is the version Preview 2023 also considered to be tested by the testteam ? In the past we got messages in the forum for testing out version x.x, to be downloaded by fastring, or I missed the one for 2023. (I discovered 2023 on the official web…)
      CU, Pirrbe

      .

      Tech Support
    • Missing virtual driver in Patchbeam

      pirrbe

      PA 2023 22.00.08
      Long time no seeing. So I start up the new year with a first problem : the virtual driver cannot be installed. Reason : it is missing in the Fast Ring PatchBeam Update Service…
      Virtual driver PA 2023-01-28 152607.png
      It seems a standard problem with new releases :-)
      Can I have a link or can it be fixed. Thank you. CU later

      Tech Support
    • How to get a registering code?

      N

      Hi there, been a user since 13 years now and in past whenever I had a problem or question I could email, however since 3 weeks it seems like everybody is dead?

      Anyway, as kind of a last resort, I post this email a 4th time but in this forum instead now, in the hope for help:
      "This is the 3rd time I am emailing you guys as I am missing a working code for the preview of Power Archiver 2023

      Can you please help me? I am a 13 years lasting customer of yours, and I am shocked thatr for whatever reason my support tickets are ignored now, why?

      thanks in advance!
      All the best!
      Joerg"

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • PA 21.00.18 Action / Test behaves oddly for me on .PA files

      Brian Gregory

      PA 21.00.18 running on Windows 7 64 bit.
      I made a big .PA file and thought I’d check it was made correctly with Menu / Actions / Test.
      Discovered:
      a) PA always issues a UAC prompt to do this!
      b) PA always says there are many errors in PA files.

      Tech Support
    • PA 21.00.18 testing via context menu causes extraction of files

      D

      When the function for testing archives is invoked via the shell context menu (PowerArchiver > Test) then all the files in the archive get extracted to the current folder.

      The test dialog reports as many errors as there are files in the archive but it fails to give any hint as to which files are supposed to be erroneous or what the nature of the problem might be. Comparing the extracted files to the originals shows no differences at all.

      The .7z in question was produced with maximised compression settings in 7zip (taking forever but resulting in smaller archives than .7z produced by PowerArchiver with maximised settings). Therefore I wanted to see whether PowerArchiver can at least test .7z that it produced itself. Hence I had PowerArchiver convert a .pa with the same contents to .7z. There weren’t any errors reported but the resulting .7z contained fewer than half of the files contained in the .pa (137 of 366), so I scratched that test.

      Performance is abysmal when testing via the context menu (e.g. almost 2 minutes for testing a .7z that 7zip tests in 4 seconds), but that is most likely due to the fact that the extracted files are written to disk. Testing the same .7z in the PowerArchiver GUI takes only 8 seconds but causes the mysterious appearance of a UAC dialog, as reported elsewhere.

      The testing function is vital because PowerArchiver has a history of producing archives that it cannot unpack without errors or that do not conform to the respective file format standards (e.g. ZIP) so that other programs report them as erroneous.

      The point of creating archives is that the files in them will most likely have to be extracted at some point. If the extraction cannot be guaranteed to produce correct results then the whole program is absolutely pointless. Actually, worse than pointless - it causes data loss and hence damage.

      Tech Support

    11.70.10

    Tech Support
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    • Brian Gregory
      Brian Gregory Alpha Testers last edited by

      Where si the release info for 11.70.10. In particular a list of the fixes between 11.70.07 and 11.70.10. I don’t want a repeat of the total disaster that was 11.70.07.

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        what were the problems with 11.70.07 that you experienced? not many fixes or reported issues in these releases, but with patchbeam we can update quickly, but someone needs to report something!

        1 Reply Last reply Reply Quote 0
        • Brian Gregory
          Brian Gregory Alpha Testers last edited by

          11.70.07 couldn’t create ZIP files without giving error messages, something along the lines of can’t create file.

          Windows XP SP3

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @Brian Gregory last edited by

            @Brian:

            11.70.07 couldn’t create ZIP files without giving error messages, something along the lines of can’t create file.

            Windows XP SP3

            that was probably something very specific, maybe bad install or something, as nobody reported it and we had it out for long time… please check with this version and let us know!

            If it doesnt work, i promise we will fix it within a week! With patchbeam we can now issue fast updates, we dont need to wait because updates take only 1 second…

            Brian Gregory 1 Reply Last reply Reply Quote 0
            • Brian Gregory
              Brian Gregory Alpha Testers @spwolf last edited by

              11.70.10:

              Right click on “D:\This American Life” and choose Compress to “This American Life.zip”

              The following two errors appear, though I now notice the ZIP file appears to have created anyway!?!?!?

              The structure of the PowerArchiver software must be a real mess for these errors to occur and then it goes on to create the archive anyway.
              attachment_p_24021_0_paerr1.png
              attachment_p_24021_1_paerr2.png

              Brian Gregory 2 Replies Last reply Reply Quote 0
              • Brian Gregory
                Brian Gregory Alpha Testers @Brian Gregory last edited by

                Oh and has that stupid thing that’s been in the install program been fixed yet where it doesn’t shut down PASTARTER.EXE before upgrading so you end up with two of them running after upgrading. I’ve got so used to closing it manually before upgrading that I never remember to test if I still need to or not. It’s also a right pain that one isn’t offered the option of leaving all the options in the registry when uninstalling, this always causes me massive panic on the occasions when I upgrade and find I need to uninstall and go back to a previous version and find it’s all set up weirdly, not how I’m used to it.

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  does this happen with only that folder or only when root is D:\ or with any file anywhere?

                  as to the updates, we have new update system, it preserves all the settings and takes only an second or two to update.

                  Brian Gregory 1 Reply Last reply Reply Quote 0
                  • Brian Gregory
                    Brian Gregory Alpha Testers @spwolf last edited by

                    @spwolf:

                    does this happen with only that folder or only when root is D:\ or with any file anywhere?

                    I’ve gone back to 11.64.01 now but as far as I remember I tried a variety of locations with 11.70.07 and the errors always occurred.

                    @spwolf:

                    as to the updates, we have new update system, it preserves all the settings and takes only an second or two to update.

                    But there are bound to be more occasions when I have to uninstall and go back to the previous version.
                    Will I be able to get a copy of the install exe as part of the update process or will I have to download it separately?

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      you have to download it separately, from the website… updates are just patches now, usually a lot less than 1 MB in size… but if need be, you can always download it from our website.

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        did you try restarting your computer after installation? Maybe shell was not updated?

                        Anyone else with XP can chime in on this issue?

                        thanks!

                        Brian Gregory 1 Reply Last reply Reply Quote 0
                        • M
                          Mili conexware last edited by

                          tested here on XP, worked fine

                          TBGBe 1 Reply Last reply Reply Quote 0
                          • TBGBe
                            TBGBe @Mili last edited by

                            Never seen this problem (zip file on 11.70.10).
                            However, I would like some clarification of the problem…

                            a) “This American Life” - is this a file or folder or what?
                            b) D:\ - is this a second hard disk or partition or CD/DVD or what? (I tried single txt and single avi and both files to zip on USB drive F:\ with no problems)

                            Brian Gregory 1 Reply Last reply Reply Quote 0
                            • Brian Gregory
                              Brian Gregory Alpha Testers @spwolf last edited by

                              @spwolf:

                              did you try restarting your computer after installation? Maybe shell was not updated?
                              thanks!

                              Maybe not.
                              I should be able to try again soon.

                              spwolf 1 Reply Last reply Reply Quote 0
                              • Brian Gregory
                                Brian Gregory Alpha Testers @TBGBe last edited by

                                @TBGBe:

                                a) “This American Life” - is this a file or folder or what?

                                It’s a folder containing 3 MP3 files.
                                @TBGBe:

                                b) D:\ - is this a second hard disk or partition or CD/DVD or what?

                                D: is my second internal hard drive.

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @Brian Gregory last edited by

                                  @Brian:

                                  Maybe not.
                                  I should be able to try again soon.

                                  also please check if it works in main PowerArchiver or not, that should tell us is it something related to shell extensions or not…

                                  thanks!

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    Brian, did you have an chance to check this out? Thank you!

                                    1 Reply Last reply Reply Quote 0
                                    • Brian Gregory
                                      Brian Gregory Alpha Testers last edited by

                                      Sorry for delay. I’ve tried a few tests.
                                      As always when I deviate from my normal usage patterns with PowerArchiver some more weird behaviour has shown up.

                                      1. Installing with the .exe setup file still leaves two PASTARTERs running!! I can’t believe this, it’s literally years since I first noticed this.

                                      2. Rebooting after installation makes no difference to the original errors I reported (at the top of this thread).

                                      3. Creating the archive from inside PA does not produce the errors I reported originally but I had a great deal of difficulty working out how to produce an archive from within PA. Pressing New, choosing the type I want and typing the name without .ZIP on the end (why would I type .zip when I’ve already said I want a .zip?) looks like it’s working but afterwards the archive isn’t there. Typing the name with the .zip does work however.

                                      4. I noticed that if I already have PA running and open on my desktop and then right click a directory in a nearby explorer wiindow and choose “Compress to directory.zip” everything locks up and I have to use Task Manager to kill off two POWERARC.EXE processes before I can continue using my PC.

                                      5. The Add files dialogue looks pretty odd, leading me at first to think it was corrupt but maybe it’s just designed really weirdly. I don’t like it anyway. See attachment.
                                      attachment_p_24118_0_image1.png

                                      Brian Gregory 1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware last edited by

                                        there is nothing we can do in 1., that has been solved and Vista and above as they have Windows Restart Manager functionality which will close the PAStarter properly.

                                        As to the other issues, can you send me please your HKCU\Software\PowerArchiver key, zipped to support at conexware dot com. It could be something specific to the settings you have been using.

                                        We will take an look then with your settings and see what the issue is!

                                        thanks

                                        Brian Gregory 1 Reply Last reply Reply Quote 0
                                        • Brian Gregory
                                          Brian Gregory Alpha Testers @spwolf last edited by

                                          @spwolf:

                                          … can you send me please your HKCU\Software\PowerArchiver key, zipped to support at conexware dot com. …

                                          Done.
                                          It’s been assigned Ticket ID: 17249

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Got it! Thank you, we will be doing some tests tomorrow.

                                            1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware last edited by

                                              It was due to normal relative path option, here is the fixed version, didnt have much time to test it yet:
                                              http://dl.powerarchiver.com/2010/powarc117103.exe

                                              Can you please take an look and tell us if you can compress the folders now? Thanks!

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware last edited by

                                                I also see that you are avid PA user :). I liked your settings a lot.

                                                Do you want to become our alpha tester? Maybe then issues like this would not happen :)

                                                D 1 Reply Last reply Reply Quote 0
                                                • D
                                                  davidsplash @spwolf last edited by

                                                  sorry to ask this but it seems you are trying to write to a cd or dvd am i right as d: is usually used for a cd or dvd drive that could be your problem as you dont have access to that drive.

                                                  Luxor 1 Reply Last reply Reply Quote 0
                                                  • Luxor
                                                    Luxor Alpha Testers @davidsplash last edited by

                                                    He has already said that it’s his second HD.
                                                    @Brian:

                                                    D: is my second internal hard drive.

                                                    Windows 10 Home 64-bit
                                                    Intel Core i7 6700HQ @ 2.60GHz
                                                    12.0GB Dual-Channel DDR3 @ 798MHz

                                                    1 Reply Last reply Reply Quote 0
                                                    • spwolf
                                                      spwolf conexware @spwolf last edited by

                                                      @spwolf:

                                                      It was due to normal relative path option, here is the fixed version, didnt have much time to test it yet:
                                                      http://dl.powerarchiver.com/2010/powarc117103.exe

                                                      Can you please take an look and tell us if you can compress the folders now? Thanks!

                                                      dont miss this :)

                                                      1 Reply Last reply Reply Quote 0
                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        Well it really would help if I gave proper link:
                                                        http://dl.powerarchiver.com/2010/powarc1170.exe

                                                        :-)

                                                        Brian Gregory 1 Reply Last reply Reply Quote 0
                                                        • Brian Gregory
                                                          Brian Gregory Alpha Testers @spwolf last edited by

                                                          @spwolf:

                                                          Well it really would help if I gave proper link:
                                                          http://dl.powerarchiver.com/2010/powarc1170.exe

                                                          :-)

                                                          Yes that seems much better.

                                                          The original zipping a folder from right click menu giving spurious error messages problem is fixed.

                                                          I think
                                                          @Brian:

                                                          4. I noticed that if I already have PA running and open on my desktop and then right click a directory in a nearby explorer wiindow and choose “Compress to directory.zip” everything locks up and I have to use Task Manager to kill off two POWERARC.EXE processes before I can continue using my PC.

                                                          is fixed too.

                                                          Yes I could be an alpha tester as long as you don’t mind if I often don’t have time to do much testing.

                                                          1 Reply Last reply Reply Quote 0
                                                          • Brian Gregory
                                                            Brian Gregory Alpha Testers @Brian Gregory last edited by

                                                            Also, if the Add Files dialogue I didn’t like that way by design I’d urge you to at least move the ‘Remove’ button somewhat to the left so that the scroll arrows in the file list aren’t covered. At the moment it actually sticks out beyond the right hand edge of the file list.
                                                            Thanks.
                                                            attachment_p_24156_0_paadd1.png
                                                            attachment_p_24156_1_paadd2.png

                                                            1 Reply Last reply Reply Quote 0
                                                            • spwolf
                                                              spwolf conexware last edited by

                                                              We logged that, folder issue was priority… Happy New Year!

                                                              1 Reply Last reply Reply Quote 0
                                                              • Brian Gregory
                                                                Brian Gregory Alpha Testers last edited by

                                                                ‘Overlapping buttons’ corrected nicely in 11.71.04.
                                                                Thank you.

                                                                1 Reply Last reply Reply Quote 0
                                                                • spwolf
                                                                  spwolf conexware last edited by

                                                                  thank you for reporting it!

                                                                  1 Reply Last reply Reply Quote 0
                                                                  • Brian Gregory
                                                                    Brian Gregory Alpha Testers @Brian Gregory last edited by

                                                                    @Brian:

                                                                    11.70.10:

                                                                    Right click on “D:\This American Life” and choose Compress to “This American Life.zip”

                                                                    The following two errors appear, though I now notice the ZIP file appears to have created anyway!?!?!?

                                                                    The structure of the PowerArchiver software must be a real mess for these errors to occur and then it goes on to create the archive anyway.

                                                                    Why is this bug back in version 12.00.49?

                                                                    Are you deliberately trying to look incompetent?

                                                                    spwolf 1 Reply Last reply Reply Quote 0
                                                                    • spwolf
                                                                      spwolf conexware @Brian Gregory last edited by

                                                                      @Brian:

                                                                      Why is this bug back in version 12.00.49?

                                                                      Are you deliberately trying to look incompetent?

                                                                      we had some major changes to the zip engine as outlined in the blogs… what did you use previously, .41?

                                                                      Also, please do not be rude. There is no reason to be rude.

                                                                      thanks.

                                                                      Brian Gregory 1 Reply Last reply Reply Quote 0
                                                                      • Brian Gregory
                                                                        Brian Gregory Alpha Testers @spwolf last edited by

                                                                        @spwolf:

                                                                        we had some major changes to the zip engine as outlined in the blogs… what did you use previously, .41?

                                                                        Also, please do not be rude. There is no reason to be rude.

                                                                        thanks.

                                                                        I only just managed to successfully upgrade from 11.71.

                                                                        Sorry if I was rude I just resent it when I’ve paid for software and it gives me so much aggravation. It took me several hours to get V12 installed at all. When I used the downloaded setup exe I kept getting an incomprehensible message about patchbeam1000.exe not being marked for installation with no indication of why I should care about this fact. I wasted a whole afternoon with the previous V12 and gave up and reverted to V11.71. I only got V12.00.49 installed by letting patchbeam do it’s stuff but it took hours so in the end I just had to kill it and I found it pretty much worked but had actually installed V12.00.41 but I was able to let patchbeam take me to V12.00.49.

                                                                        Bugs like this should not reappear. When the fix is done it should be commented in the code so that the same mistake won’t be made again.

                                                                        Unless of course you never actually found out what was wrong and just fiddled around until, say, whatever stray pointer was causing corruption happened to corrupt something less vital.

                                                                        spwolf 1 Reply Last reply Reply Quote 0
                                                                        • spwolf
                                                                          spwolf conexware @Brian Gregory last edited by

                                                                          @Brian:

                                                                          I only just managed to successfully upgrade from 11.71.

                                                                          Sorry if I was rude I just resent it when I’ve paid for software and it gives me so much aggravation. It took me several hours to get V12 installed at all. When I used the downloaded setup exe I kept getting an incomprehensible message about patchbeam1000.exe not being marked for installation with no indication of why I should care about this fact. I wasted a whole afternoon with the previous V12 and gave up and reverted to V11.71. I only got V12.00.49 installed by letting patchbeam do it’s stuff but it took hours so in the end I just had to kill it and I found it pretty much worked but had actually installed V12.00.41 but I was able to let patchbeam take me to V12.00.49.

                                                                          Bugs like this should not reappear. When the fix is done it should be commented in the code so that the same mistake won’t be made again.

                                                                          Unless of course you never actually found out what was wrong and just fiddled around until, say, whatever stray pointer was causing corruption happened to corrupt something less vital.

                                                                          in that case devs probably did not apply that specific fix to the 12.00 code base, as 11.xx was legacy code at that point and kept separate just for the purpose of fixes.

                                                                          We started working on 12.00 maybe 14 months ago, at which point code bases were separated.

                                                                          **we should have it running soon enough.
                                                                          **

                                                                          I am not sure what are you saying about patchbeam - its installer did not want to install? Thats weird message to get, as it is rather simple and usually doesnt cause any problems unlike Windows Installer based installers. Do you have some kind of AV running or security software?

                                                                          Brian Gregory 1 Reply Last reply Reply Quote 0
                                                                          • Brian Gregory
                                                                            Brian Gregory Alpha Testers @spwolf last edited by

                                                                            @spwolf:

                                                                            in that case devs probably did not apply that specific fix to the 12.00 code base, as 11.xx was legacy code at that point and kept separate just for the purpose of fixes.

                                                                            We started working on 12.00 maybe 14 months ago, at which point code bases were separated.

                                                                            **we should have it running soon enough.
                                                                            **

                                                                            I am not sure what are you saying about patchbeam - its installer did not want to install? Thats weird message to get, as it is rather simple and usually doesnt cause any problems unlike Windows Installer based installers. Do you have some kind of AV running or security software?

                                                                            I think message about not marked for installation was from the exe installer trying to install over 11.71. Though I thought that was what patchbeam actually did in this case (going from V11.x to V12.x), but it used an older V12 exe.

                                                                            I am using Microsoft Security Essentials as my anti-malware.

                                                                            1 Reply Last reply Reply Quote 0
                                                                            • spwolf
                                                                              spwolf conexware last edited by

                                                                              please patchbeam to .50 and see if this behavior is now improved.

                                                                              thanks!

                                                                              Brian Gregory 1 Reply Last reply Reply Quote 0
                                                                              • Brian Gregory
                                                                                Brian Gregory Alpha Testers @spwolf last edited by

                                                                                @spwolf:

                                                                                please patchbeam to .50 and see if this behavior is now improved.

                                                                                thanks!

                                                                                Yes. Thanks. Zipping a folder but right clicking it and choosing compress to folder.zip now works without error messages.

                                                                                It seemed to take two goes with patchbeam to get me from .49 to .50 though. Or maybe the message that patchbeam has finished just appears long before it’s actually finished.

                                                                                1 Reply Last reply Reply Quote 0
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