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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    Scheduled tasks stopped working

    Tech Support
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    • S
      steiale last edited by

      Running PA on Windows 2008 Server
      Scheduled tasks
      Tasks start on scheduled time
      Then nothing happens. Status is running and thats it…

      Seems it doesn’t even start to build a file list…

      When I run the backup task manually everything works perfect.

      Already created new tasks and new pbs files. No change.

      Any ideas?

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        what version of PA do you have running?

        1 Reply Last reply Reply Quote 0
        • S
          steiale last edited by

          11.60.23… I saw right now that there is a new version.

          Will an update solve my problem?

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            dont know, try it out and let us know…

            did scheduled tasks work before? If so, did you change something before they stopped working? There has to be an reason.

            1 Reply Last reply Reply Quote 0
            • S
              steiale last edited by

              I know. Did change nothing. After they stopped working updated PA.
              All PBS files screwed up. Did some new ones. Strange behavior. Some say not scheduled in PA. I can see in Windows Scheduler that they are scheduled.
              Anyway. PA starts the pbs files… Then stuck.

              I will update and try again. Why PBS Files never work after update of PA. Had that several times.

              1 Reply Last reply Reply Quote 0
              • S
                steiale last edited by

                Still doesn’t work… I see all the tasks startet in time but not even one task is doing something.

                Any ideas?

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  go to task scheduler, right click on the task and run it…. does it work then?

                  1 Reply Last reply Reply Quote 0
                  • S
                    steiale last edited by

                    No it doesn’t

                    Tasks starts… does nothing…

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      but if you run same exact pbs manually it works fine?
                      (doubleclicking on it from explorer)

                      1 Reply Last reply Reply Quote 0
                      • S
                        steiale last edited by

                        Yes clicking from PA application works superb…!!

                        spwolf 1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @steiale last edited by

                          @steiale:

                          Yes clicking from PA application works superb…!!

                          then something has to be wrong with task scheduler side of things… check one of the schedules, maybe it is running under wrong user or something similar.

                          1 Reply Last reply Reply Quote 0
                          • S
                            steiale last edited by

                            Already checked several times…!! Can’t it be that there is something wrong with the PA Schedule string?
                            User is domain admin. So it has to work…

                            It it would run under wrong user it wouldn’t start or am I wrong there?

                            When I run the scheduled task even a tmp file is created but then nothing. No idea why…

                            spwolf 1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @steiale last edited by

                              @steiale:

                              Already checked several times…!! Can’t it be that there is something wrong with the PA Schedule string?
                              User is domain admin. So it has to work…

                              It it would run under wrong user it wouldn’t start or am I wrong there?

                              When I run the scheduled task even a tmp file is created but then nothing. No idea why…

                              did you try manually to schedule pbs starting? that might give us few answers.

                              1 Reply Last reply Reply Quote 0
                              • S
                                steiale last edited by

                                Yes I did… no success either…

                                Put the whole string in cmd box… Error box comes up… The system cannot find the file specified… pbs will be emptied then… Has to do a pbs again… Think this is a bug…

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  cant you browse to the pbs? That will make sure it works properly…

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    steiale last edited by

                                    Sure I can… in cmd box and explorer…

                                    spwolf 1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware @steiale last edited by

                                      @steiale:

                                      Sure I can… in cmd box and explorer…

                                      dont confuse me :-). I mean in the task scheduler> New Task. Create new task and then browse to pbs script and set it up there, manually.

                                      ///

                                      For command prompt you probably did not full path properly (which is not important, disregard command prompt).

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        steiale last edited by

                                        Created new task. Gave the script to start. PA will be started and does nothing…

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware last edited by

                                          strange… i am trying to re-create similar situation and i cant.

                                          i mean if it works manually, then it means backup works… but also if it tasks starts it means task scheduler works.

                                          only thing that comes to my mind is possibility that user under which backup is running from scheduler might not have all the rights - can you check to make sure that it should be running under same user as you?

                                          1 Reply Last reply Reply Quote 0
                                          • S
                                            steiale last edited by

                                            It does already. I start tasks as Domain admin… It worked for soo long absolutely great!!
                                            After the PA update I had to do all pbs files new and since then everything is screwed…

                                            I hava also no idea…

                                            spwolf 1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware @steiale last edited by

                                              @steiale:

                                              It does already. I start tasks as Domain admin… It worked for soo long absolutely great!!
                                              After the PA update I had to do all pbs files new and since then everything is screwed…

                                              I hava also no idea…

                                              this happened after you updated your PA? I mean you updated your PA after you reported the issue ;-).

                                              1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware last edited by

                                                if it started happening after an update to PA, try downgrading to older version of PA that worked fine? It does not make sense for it to work from explorer but not from scheduler, if it is PA related issue…

                                                1 Reply Last reply Reply Quote 0
                                                • S
                                                  steiale last edited by

                                                  Can’t you do your own scheduler… :-) Had some time ago also problems with the windows scheduler…

                                                  1 Reply Last reply Reply Quote 0
                                                  • S
                                                    steiale last edited by

                                                    OK… today something very stange happened… As always scheduler did start the PA. Stuck. Now I think I know why. It seems that in lates PA there is a problem with the path or something. Whenever I start pbs from PA now it says: The system cannot finde the specified file. Very strange. I try another path to the pbs files… Maybe that works…

                                                    1 Reply Last reply Reply Quote 0
                                                    • S
                                                      steiale last edited by

                                                      OK… Didn’t work either… I am pretty sure it is something with PA. Other scheduled tasks work great. I use Windows 2008 Sp2… Maybe there is an issue with that.??

                                                      1 Reply Last reply Reply Quote 0
                                                      • guido
                                                        guido last edited by

                                                        could you add admin rights to the scheduled task?

                                                        Windows 11 Pro ENU x64
                                                        Intel Core I7
                                                        32 GB RAM

                                                        1 Reply Last reply Reply Quote 0
                                                        • guido
                                                          guido last edited by

                                                          I had this problem when I tried to backup stuff from the program files folder. PA needed admin rights

                                                          Windows 11 Pro ENU x64
                                                          Intel Core I7
                                                          32 GB RAM

                                                          1 Reply Last reply Reply Quote 0
                                                          • S
                                                            steiale last edited by

                                                            Yes I did. Task is running as domain admin.

                                                            1 Reply Last reply Reply Quote 0
                                                            • S
                                                              steiale last edited by

                                                              Did a complete uninstall. Installed latest version. Configured everything new.

                                                              Still not working. Like always. Task is starting and then… nothing happens…

                                                              1 Reply Last reply Reply Quote 0
                                                              • spwolf
                                                                spwolf conexware last edited by

                                                                sometimes admin does have access to all the files, thats certainly the case in vista (if files are owned by another user, and win server 2008 is based on vista).

                                                                Why dont you create simple pbs that compresses 1.txt file from C:\1\ folder for instance

                                                                and try running that through scheduler. See if that works.

                                                                1 Reply Last reply Reply Quote 0
                                                                • S
                                                                  steiale last edited by

                                                                  Tried and didn’t work. Event tried another scheduler (VisualCron). Same behavior. Task starts and nothing happens…

                                                                  spwolf 1 Reply Last reply Reply Quote 0
                                                                  • spwolf
                                                                    spwolf conexware @steiale last edited by

                                                                    @steiale:

                                                                    Tried and didn’t work. Event tried another scheduler (VisualCron). Same behavior. Task starts and nothing happens…

                                                                    well thats crazy ;-)

                                                                    can you send us one of those pbs scripts, zipped to support @ conexware . com, and we will try it here.

                                                                    1 Reply Last reply Reply Quote 0
                                                                    • S
                                                                      steiale last edited by

                                                                      Mail is out…

                                                                      spwolf 1 Reply Last reply Reply Quote 0
                                                                      • spwolf
                                                                        spwolf conexware @steiale last edited by

                                                                        @steiale:

                                                                        Mail is out…

                                                                        works here of course ;-).

                                                                        1 Reply Last reply Reply Quote 0
                                                                        • S
                                                                          steiale last edited by

                                                                          So what is the right command to put in scheduler

                                                                          something like pabackup.exe /silent /…/blabla.pbs

                                                                          right?

                                                                          1 Reply Last reply Reply Quote 0
                                                                          • spwolf
                                                                            spwolf conexware last edited by

                                                                            simply selecting an pbs file will work, without any refference to pabackup - thats the same way it works when you click on pbs in explorer.

                                                                            What backup does is calls pabackup.exe with /silent switch (if so set).

                                                                            However thing to note there is that you have to put “” around any long paths or else you will be getting that error (cant find script) that you are getting… so it should be:

                                                                            “C:\Program Files\PowerArchiver\PABACKUP.EXE” /silent “C:\Users\user\Documents\Backups\Scripts\test.pbs”

                                                                            1 Reply Last reply Reply Quote 0
                                                                            • spwolf
                                                                              spwolf conexware last edited by

                                                                              thats what you can run from cmd line…

                                                                              1 Reply Last reply Reply Quote 0
                                                                              • S
                                                                                steiale last edited by

                                                                                ok… I guess we are coming more near.

                                                                                When I doubleclick a pbs a window flashes up, closes immediately and the pbs file looks like this…

                                                                                [General]
                                                                                Archive=.zipx
                                                                                TimeStamp=0
                                                                                TimeStampText=
                                                                                TimeStampMode=0
                                                                                ScanArchive=0
                                                                                Overwritef=0
                                                                                AddQueue=0
                                                                                AddLocal=0
                                                                                AddLocal2=0
                                                                                AddLocal3=0
                                                                                LocalDir2=
                                                                                LocalDir3=
                                                                                IncludeSubFolders=0
                                                                                IncHidden=0
                                                                                Compression=0
                                                                                CompressionM=0
                                                                                Action=0
                                                                                RelativeFolderInfo=0
                                                                                ShowDone=0
                                                                                RunSilent=0
                                                                                RunSilentMode=0
                                                                                GrowZip=0
                                                                                UseOptimized=0
                                                                                AddArchiveBit=0
                                                                                AddSolid=0
                                                                                WriteD=0
                                                                                ResetArchive=0
                                                                                UseSpanning=0
                                                                                CSpanSize=
                                                                                TestArchive=0
                                                                                LogToFile=0
                                                                                LogFile=
                                                                                EmailLog=0
                                                                                Encmode=0
                                                                                Hidepassword=0

                                                                                [FileTime]
                                                                                FTMode=0
                                                                                FTDays=0
                                                                                FTHours=0
                                                                                FTMinutes=0
                                                                                FTDate=0
                                                                                [FileSize]
                                                                                FSMode=0
                                                                                FSSize=0
                                                                                FSSizeMode=0
                                                                                [Schedule]
                                                                                Mode=0
                                                                                Time=0
                                                                                Days=

                                                                                [CD]
                                                                                BurnArchive=0

                                                                                FtpArchive=0
                                                                                FtpLimit=
                                                                                Directory=

                                                                                eMailArchive=0
                                                                                Smtp=
                                                                                Port=
                                                                                To=
                                                                                From=
                                                                                Text=

                                                                                Subject=

                                                                                –--------------------

                                                                                ALL settings are deleted…!!

                                                                                1 Reply Last reply Reply Quote 0
                                                                                • spwolf
                                                                                  spwolf conexware last edited by

                                                                                  so now doubleclicking on pbs does not work either? :-).

                                                                                  Maybe we should try everything from the start, to see what actually works or not, because it has been rollercoaster ride ;-)

                                                                                  1 Reply Last reply Reply Quote 0
                                                                                  • S
                                                                                    steiale last edited by

                                                                                    Doubleclicking did never work.

                                                                                    Only thing worked is starting the pbs file from within the PA app. Doing my backups now like this.
                                                                                    Open PA, klick on pbs and then click on run. Works perfectly…!!

                                                                                    spwolf 1 Reply Last reply Reply Quote 0
                                                                                    • spwolf
                                                                                      spwolf conexware @steiale last edited by

                                                                                      @steiale:

                                                                                      Doubleclicking did never work.

                                                                                      Only thing worked is starting the pbs file from within the PA app. Doing my backups now like this.
                                                                                      Open PA, klick on pbs and then click on run. Works perfectly…!!

                                                                                      thats very different ;-).

                                                                                      do you have different versions of PA installed?

                                                                                      1 Reply Last reply Reply Quote 0
                                                                                      • spwolf
                                                                                        spwolf conexware last edited by

                                                                                        its getting clearer now - when you say it works from inside PA, you mean via backup list, right?

                                                                                        1 Reply Last reply Reply Quote 0
                                                                                        • S
                                                                                          steiale last edited by

                                                                                          As I said some posts above I did a complete uninstall and reinstall. So only one version installed.

                                                                                          Yes via backup list…

                                                                                          1 Reply Last reply Reply Quote 0
                                                                                          • spwolf
                                                                                            spwolf conexware last edited by

                                                                                            well PBS files dont seem to be properly registered with windows explorer. There are several possible reasons for this.

                                                                                            Did you try cmd line i suggested before? Did that work?

                                                                                            “C:\Program Files\PowerArchiver\PABACKUP.EXE” /silent “C:\Users\user\Documents\Backups\Scripts\test. pbs”

                                                                                            just replace it to proper path to your files.

                                                                                            1 Reply Last reply Reply Quote 0
                                                                                            • spwolf
                                                                                              spwolf conexware last edited by

                                                                                              (when you click on run on backup script in backup window, that is what PA does, it runs shell execute command, which is basically same thing as command line prompt).

                                                                                              1 Reply Last reply Reply Quote 0
                                                                                              • S
                                                                                                steiale last edited by

                                                                                                Using in cmd seems to work now…

                                                                                                spwolf 1 Reply Last reply Reply Quote 0
                                                                                                • spwolf
                                                                                                  spwolf conexware @steiale last edited by

                                                                                                  @steiale:

                                                                                                  Using in cmd seems to work now…

                                                                                                  it has to work, reason it didnt work was because of long paths and you probably did not use “”… but i figured that out before, problem was that I thought that you wrote how you tried it from explorer and it works :-)

                                                                                                  anyway, now schedule an task using the same thing… it HAS to work… I will not accept no for an answer ;-)

                                                                                                  1 Reply Last reply Reply Quote 0
                                                                                                  • S
                                                                                                    steiale last edited by

                                                                                                    Ok… This is going to be hard for you…

                                                                                                    I swear when I use exactly the same string as working on my cmd it does not work in scheduler…!!

                                                                                                    1 Reply Last reply Reply Quote 0
                                                                                                    • S
                                                                                                      steiale last edited by

                                                                                                      Another strange thing…

                                                                                                      When is go to browse for PA in the scheduler it says that the path to the pbs file is not valid… But I changed the pbs files already to c:\PAscripts… How short can that be…

                                                                                                      spwolf 1 Reply Last reply Reply Quote 0
                                                                                                      • spwolf
                                                                                                        spwolf conexware @steiale last edited by

                                                                                                        @steiale:

                                                                                                        Another strange thing…

                                                                                                        When is go to browse for PA in the scheduler it says that the path to the pbs file is not valid… But I changed the pbs files already to c:\PAscripts… How short can that be…

                                                                                                        can you browse to it? not write it in but browse to it…

                                                                                                        1 Reply Last reply Reply Quote 0
                                                                                                        • S
                                                                                                          steiale last edited by

                                                                                                          ok… Back after one week of illness…

                                                                                                          Still doesn’t work. Sure I can browse to it…

                                                                                                          Any new idea?

                                                                                                          1 Reply Last reply Reply Quote 0
                                                                                                          • S
                                                                                                            steiale last edited by

                                                                                                            A small step further…
                                                                                                            I made the file association between pbs files and PA again and now at least a double click on pbs file starts PA correctly and files are backuped.

                                                                                                            But start from scheduler still doesn’t work. PA gets started and does nothing.

                                                                                                            spwolf 1 Reply Last reply Reply Quote 0
                                                                                                            • spwolf
                                                                                                              spwolf conexware @steiale last edited by

                                                                                                              @steiale:

                                                                                                              A small step further…
                                                                                                              I made the file association between pbs files and PA again and now at least a double click on pbs file starts PA correctly and files are backuped.

                                                                                                              But start from scheduler still doesn’t work. PA gets started and does nothing.

                                                                                                              check your task, make sure that backup it is starting is the right backup (that it points to proper file).

                                                                                                              1 Reply Last reply Reply Quote 0
                                                                                                              • spwolf
                                                                                                                spwolf conexware last edited by

                                                                                                                it should be something like this:

                                                                                                                “C:\Program Files\PowerArchiver\PABACKUP.EXE” /silent “C:\Users\user\Documents\Backups\Scripts\test. pbs”

                                                                                                                1 Reply Last reply Reply Quote 0
                                                                                                                • S
                                                                                                                  steiale last edited by

                                                                                                                  It does… :-(

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                                                                                                                  • spwolf
                                                                                                                    spwolf conexware last edited by

                                                                                                                    try manually that in command prompt now

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                                                                                                                    • S
                                                                                                                      steiale last edited by

                                                                                                                      That worked as we checked already…

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                                                                                                                      • S
                                                                                                                        steiale last edited by

                                                                                                                        can we do this by chat or something? Would be faster. R U in skype or something?

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                                                                                                                        • S
                                                                                                                          steiale last edited by

                                                                                                                          OK next step I tried.

                                                                                                                          Wrote a batch. Thought if I can’t schedule the pbs maybe I can schedule a batch that starts the pbs.

                                                                                                                          –-------
                                                                                                                          @echo off
                                                                                                                          start “Sedi Backup” /MIN “C:\Program Files\PowerArchiver\PABackup.exe” “/silent C:\PAscripts\sedi.pbs”
                                                                                                                          :end

                                                                                                                          Ends up in an oleaut32.dll access violation. Does that help?

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                                                                                                                          • spwolf
                                                                                                                            spwolf conexware last edited by

                                                                                                                            I did not catch those newer responses to the thread, this is what the command line is:
                                                                                                                            “C:\Program Files\PowerArchiver\PABACKUP.EXE” /silent “C:\Users\user\Documents\Backups\Scripts\test. pbs”

                                                                                                                            If that works, then it works in batch file if you properly enter it.

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                                                                                                                            • S
                                                                                                                              steiale last edited by

                                                                                                                              Hey there… Can we get this thing working again please? I do backups manually every day now.

                                                                                                                              DoubleClick on pbs file starts backup properly. Still no chance at all to get it run in scheduler. Can we do this b telephone or remote whatsoever.

                                                                                                                              I want my scheduled backup to work again please…!!

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                                                                                                                              • spwolf
                                                                                                                                spwolf conexware @spwolf last edited by

                                                                                                                                @spwolf:

                                                                                                                                I did not catch those newer responses to the thread, this is what the command line is:
                                                                                                                                “C:\Program Files\PowerArchiver\PABACKUP.EXE” /silent “C:\Users\user\Documents\Backups\Scripts\test. pbs”

                                                                                                                                If that works, then it works in batch file if you properly enter it.

                                                                                                                                did you try above?

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                                                                                                                                • S
                                                                                                                                  steiale last edited by

                                                                                                                                  I did… This does work. Starts PAbackup and starts to backup…

                                                                                                                                  When I use the exact same in Scheduler pa starts but doesn’t backup… :-(

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                                                                                                                                  • spwolf
                                                                                                                                    spwolf conexware @steiale last edited by

                                                                                                                                    @steiale:

                                                                                                                                    I did… This does work. Starts PAbackup and starts to backup…

                                                                                                                                    When I use the exact same in Scheduler pa starts but doesn’t backup… :-(

                                                                                                                                    well what happens when PA starts but does not backup?

                                                                                                                                    did you try scheduling .bat file which works? Maybe that could be workaround… It still seems like something with permissions, because only difference between your running it like that and scheduler running it with same command, is the user that starts the process.

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                                                                                                                                    • S
                                                                                                                                      steiale last edited by

                                                                                                                                      I use it with the same useraccout, domain administrator. I am telling in scheduler to run even if not logged on. Givin my user and pw of the domain admin.

                                                                                                                                      Batch file doesn’t work either. Quits with an dll error.

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                                                                                                                                      • S
                                                                                                                                        steiale last edited by

                                                                                                                                        P.S. It starts the task doing nothing just using 4.4 mb ram.

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                                                                                                                                        • spwolf
                                                                                                                                          spwolf conexware @steiale last edited by

                                                                                                                                          @steiale:

                                                                                                                                          I use it with the same useraccout, domain administrator. I am telling in scheduler to run even if not logged on. Givin my user and pw of the domain admin.

                                                                                                                                          Batch file doesn’t work either. Quits with an dll error.

                                                                                                                                          what dll error do you get? I need to check if tasks could be exported so you can send us task and we can see how it is scheduled.

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                                                                                                                                          • S
                                                                                                                                            steiale last edited by

                                                                                                                                            Dll error see post 59…

                                                                                                                                            Tell me what I can do and I will do…

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                                                                                                                                            • S
                                                                                                                                              steiale @steiale last edited by

                                                                                                                                              Seems that it can be exportet… :)

                                                                                                                                              Is an xml file which i gave the txt ending…
                                                                                                                                              attachment_p_21476_0_nowijan-backup.txt

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                                                                                                                                              • S
                                                                                                                                                steiale last edited by

                                                                                                                                                any news?? :)

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                                                                                                                                                • spwolf
                                                                                                                                                  spwolf conexware @steiale last edited by

                                                                                                                                                  @steiale:

                                                                                                                                                  any news?? :)

                                                                                                                                                  i will be testing today and let you know what happens @ our computers with that script…

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                                                                                                                                                  • S
                                                                                                                                                    steiale last edited by

                                                                                                                                                    Great!! Thank you very much…!!

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                                                                                                                                                    • spwolf
                                                                                                                                                      spwolf conexware last edited by

                                                                                                                                                      Can you check option “Run only when user is logged on” and let me know what happens then?

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                                                                                                                                                      • S
                                                                                                                                                        steiale last edited by

                                                                                                                                                        Ok we are getting close to it…

                                                                                                                                                        When I run it with user logged on option it fails with the following error: Task Scheduler failed to start “\nowijan.pbs” task for user “ritfs\Administrator”. Additional Data: Error Value: 2147943645.

                                                                                                                                                        Somehow the local admin machine account does not work.
                                                                                                                                                        But when I change the account info to domain admin account and the option user logged on the backup starts as normally.
                                                                                                                                                        Option run logged on or not with domain account does start the pabackup but the does nothing further. Behaves like dead.

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                                                                                                                                                        • spwolf
                                                                                                                                                          spwolf conexware @steiale last edited by

                                                                                                                                                          @steiale:

                                                                                                                                                          But when I change the account info to domain admin account and the option user logged on the backup starts as normally.
                                                                                                                                                          Option run logged on or not with domain account does start the pabackup but the does nothing further. Behaves like dead.

                                                                                                                                                          what account do you use to work on that computer?

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                                                                                                                                                          • S
                                                                                                                                                            steiale last edited by

                                                                                                                                                            Domain admin

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                                                                                                                                                            • spwolf
                                                                                                                                                              spwolf conexware @steiale last edited by

                                                                                                                                                              @steiale:

                                                                                                                                                              Domain admin

                                                                                                                                                              and what about other software that runs there - they use same domain admin account or local account?

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                                                                                                                                                              • S
                                                                                                                                                                steiale last edited by

                                                                                                                                                                Yes they do… I do everthing on this machine in domain admin account.

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                                                                                                                                                                • spwolf
                                                                                                                                                                  spwolf conexware last edited by

                                                                                                                                                                  ok, lets try this - schedule new task manually through task scheduler and just pick pbs file that you want to schedule (so not pabackup.exe but .pbs). What happens then?

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                                                                                                                                                                  • S
                                                                                                                                                                    steiale last edited by

                                                                                                                                                                    Tried already… but tried it again…

                                                                                                                                                                    EXACTLY the same behavior. User logged on runs great.
                                                                                                                                                                    User not logged on dead task…

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                                                                                                                                                                    • spwolf
                                                                                                                                                                      spwolf conexware @steiale last edited by

                                                                                                                                                                      @steiale:

                                                                                                                                                                      Tried already… but tried it again…

                                                                                                                                                                      EXACTLY the same behavior. User logged on runs great.
                                                                                                                                                                      User not logged on dead task…

                                                                                                                                                                      wait - so it runs completly fine with option user logged in?

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                                                                                                                                                                      • S
                                                                                                                                                                        steiale last edited by

                                                                                                                                                                        Yes. Like it did before.

                                                                                                                                                                        Option: Run only when user logged on - runs
                                                                                                                                                                        Option: Run whether user is logged on or not - doesn’t run

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                                                                                                                                                                        • spwolf
                                                                                                                                                                          spwolf conexware @steiale last edited by

                                                                                                                                                                          @steiale:

                                                                                                                                                                          Yes. Like it did before.

                                                                                                                                                                          Option: Run only when user logged on - runs
                                                                                                                                                                          Option: Run whether user is logged on or not - doesn’t run

                                                                                                                                                                          so task scheduler cant schedule task unless user is logged on, that means something is wrong with task schedulers starting tasks as another user. I guess we need to google for solutions. I wonder if it might be some service that is disabled.

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                                                                                                                                                                          • S
                                                                                                                                                                            steiale last edited by

                                                                                                                                                                            I will try something different. I hope I know where the problem is. I had a change in die admin password. I think the tasks stores the passwords locally. I guess task scheduler has a bug when passwords are changing.

                                                                                                                                                                            So I will create a new backup user and create the jobs again. Hopefully that works…

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                                                                                                                                                                            • S
                                                                                                                                                                              steiale last edited by

                                                                                                                                                                              Ok. Here we go again.
                                                                                                                                                                              New User, completely new jobs, PAB starts… Does nothing…

                                                                                                                                                                              Going mad…!!

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                                                                                                                                                                              • S
                                                                                                                                                                                steiale last edited by

                                                                                                                                                                                Ok… things are getting worse and worse.
                                                                                                                                                                                Now the pbs files will be emptied when they don’t run correctly.
                                                                                                                                                                                So for every test I have to create new pbs files.

                                                                                                                                                                                Any further help?

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                                                                                                                                                                                • spwolf
                                                                                                                                                                                  spwolf conexware @steiale last edited by

                                                                                                                                                                                  @steiale:

                                                                                                                                                                                  Ok… things are getting worse and worse.
                                                                                                                                                                                  Now the pbs files will be emptied when they don’t run correctly.
                                                                                                                                                                                  So for every test I have to create new pbs files.

                                                                                                                                                                                  Any further help?

                                                                                                                                                                                  dont know what else… we could try having an special debug version of PowerArchiver Backup so we can go step by step and determine what could be the issue?

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                                                                                                                                                                                  • S
                                                                                                                                                                                    steiale last edited by

                                                                                                                                                                                    ok… so lets try this… if its helps you…
                                                                                                                                                                                    I thought I’d be clever and leave the user logged on.
                                                                                                                                                                                    PA Backup error message…
                                                                                                                                                                                    Access violation at address 77A58F1A in module oleaut32.dll. Read of address 0000047C

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                                                                                                                                                                                    • S
                                                                                                                                                                                      steiale last edited by

                                                                                                                                                                                      OK… Tried on another server. Same issue. Seems to me that the scheduler functionality is broken. PAB starts does nothing…
                                                                                                                                                                                      Please send me asap the debug version.

                                                                                                                                                                                      spwolf 1 Reply Last reply Reply Quote 0
                                                                                                                                                                                      • spwolf
                                                                                                                                                                                        spwolf conexware @steiale last edited by

                                                                                                                                                                                        @steiale:

                                                                                                                                                                                        OK… Tried on another server. Same issue. Seems to me that the scheduler functionality is broken. PAB starts does nothing…
                                                                                                                                                                                        Please send me asap the debug version.

                                                                                                                                                                                        i have spent an hour on Win2k3 Server trying to reproduce this…

                                                                                                                                                                                        How was PowerArchiver installed on the server? There has to be something specific in the way you are using something, as on whatever computer we try, it works fine. There has to be an reason.

                                                                                                                                                                                        Debug version can be ready within 10-15 days and it is quite pain to setup, there is no easy solution for that.

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                                                                                                                                                                                        • spwolf
                                                                                                                                                                                          spwolf conexware last edited by

                                                                                                                                                                                          We had one german customer with similar complaint - it turned out permissions issue - it could not access remote drive when run from isolated account, but local folders worked fine… I am sure you tried compressing to local drives as we said before?

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