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    • Bugs I found and wanted to share with the team.

      B

      Hi I recently bought PowerArchiver and found some bugs and issues that I hit testing some of the features out.

      If you are doing a backup and on the compression options screen its default is compression format is PA with no option to change disk spanning. If you change to 7-zip you can change disk spanning. If you change the disk spanning then move back to PA format the field for disk spanning disables but the option stays set to what you changed it to. When you do a backup it will use PA with files spanning but PowerArchiver says that its not a valid format when you open it. If PA can’t really do file spanning then this screen is allowing it.

      I have attached an image where the progress bar is in the middle of the CD/DVD/BD Tools screen.

      alt text

      I have a 7-Zip file I created using the backup tools doing an increment backup. It opens and extracts just fine but if you using the Test option PowerArchiver locks up. Link to file: Backup-2021-02-05-20-35-36 TEST LOCKUP.7z

      On any Zip/PA/7-Zip process the pause and cancel buttons do not work. You have to hard kill the entire application to get out.

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • PA Batch Archive post completion error

      G

      Hi,

      After the batch archiving is complete, and if I click on whitespace of the PA app, I get this error.

      PA Batch.png

      I did check for ongoing process and ensured no archives were corrupt, It seems like activity did complete successfully but the error is shown for no reason, and only after clicking the whitespace.

      Please see if this can be removed.

      Tech Support
    • PA and conflict with Antivirus

      G

      I’m using the Kaspersky Total Security.

      I have configured PA as exclusion as followed:

      PA Exclusion.png

      and also is set us trusted application

      PA Trusted Application.png

      Scenario:

      My Antivirus likes to scan for everything, and it’s safeguarding behavior is to prevent the access to the file until the file is properly scanned for.

      The issue:

      PA when losses the access to file, it is stuck, consumes Resources, and never completes the process or throws any error

      Recommendation:
      PAStarter should also work as PAMonitor:
      There should be a monitoring process, at least if I’m using queuing feature, that should check for never ending compression processes and terminate them so the queue can be little bit automated.

      Also,
      There should be multiple attempts at retrying if PA loses access to or is denied, instead of having to see process was stuck for longer duration.

      Or, better, save the parameters I used for keeping the files in compression, and automatically restart the whole compression process after termination the same, of same folders and files set, this should happen in case if compression was stuck.

      Tech Support
    • Using the Queue Feature affects Compression Ratio negatively

      G

      If you use Queue Feature, you are not saving on space, you are just squeezing less.

      Here’s explaination:

      https://youtu.be/XcxG2wxyink

      I did test the same on multiple files, and of different types.

      It does have large difference for each large file you are trying to squeeze.

      Folders with multiple files, just have no benefits if you use Queue Feature

      Tech Support
    • Problems with Color-scheme after upgrade to build 73

      A

      Hello!
      I am using the portable version of PA2021. After switching from build 58 to 73 I have problems with the color-scheme:
      While 58 behaves like expected and showed everything in light or dark colors according to the settings, 73 always shows the lower part of the window in dark colors, no matter whether I select automatic, light or dark.
      This happens on a clean installation of 73 as well as on an update from build 58. I have attached two images generated on the same machine at the same time with the same settings. The upper shows build 73, the lower 58. Is it a bug or some changed setting I miss?
      Thanks for help!
      A.Borque

      PA2021_73.png PA2021_58.png

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • PA shows incorrect archive properties

      G

      If you have tabbed archive browsing(reuse same window for all archive opening)
      and if you open two archives, and right click on older one to view properties it will only show of the recent archive that was opened, on all tabs/archives

      upgraded to 20.0.73

      Tech Support
    • Can I activate PowerArchiver on 2 devices with 1 license?

      2

      Hi.

      I currently own the PowerArchiver Select - lifetime free upgrades and support for PowerArchiver Toolbox English license.

      This license is active on 1 device. Does the license allow me to activate PowerArchiver on a second device that I own? Or do I need a separate license for that?

      Thank you ! :)

      Tech Support
    • No updates for portable version?

      A

      Hello!
      While the installable version of PA 2021 has already received two updates and is at version 20.0.73 the portable version still remains at the initially released build 58. Are there plans to update that version, too?
      Thanks for a reply!

      Tech Support
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Bug in Archive Converter

      T

      When you select “Deflate (.zip, compatible)” as the method, it still converts the archive to a ZIPX format.

      Tech Support
    • UHA support

      D

      Would like to see uha archives supported compression as well as extraction. I use this all the time and it is a very good compression format

      Tech Support
    • Right-Click Compression

      Z

      In windows 10 you can right-click and select send to and the compressed zipped folder and the zip folder will contain the name of the last selected file.

      Does PowerArchiver have a similar function?

      Tom

      Tech Support
    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • patch beam waste of time

      D

      patchbeam a waste of time never updated with latest version

      Tech Support
    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • "The specified account already exists" error

      S

      Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
      So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

      Dariusz

      Tech Support
    • Self-extracting archive creation too messy!

      A

      Good morning,
      I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
      It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier!

      Tech Support
    • PA archiving issue with large files and shows incorrect original content's size for all types of archives.

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

      Tech Support

    Closing PA 2010 under Win 7

    Tech Support
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    • drteeth
      drteeth last edited by

      I multi-boot all my PCs.

      I have noticed that I takes PA longer to close when pressing the ‘X’ in the upper right of the window under Win 7 (32 bit) than it does under winXP. In one case (Athlon XP 3200, 2Gb) the closing is instantaneous in XP and takes about 6-7 seconds under Win 7. On a much faster system, a difference is still there, albeit in the order of 1-2 seconds.

      Win 7 is an officially obtained and installed/activated 32 bit RC (build 7100) version in both cases.

      Regards

      DrT

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        there is probably something else in play there, some specific setting… you can send us your registry file HKCU\Software\PowerArchiver via mail that you know already, and we will check it out.

        It shouldnt have anything to do with Win7 itself, but something specific to that PA installation. We run 10 different Win7 versions ourselves.

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          Check if it is faster with this release:
          http://www.powerarchiver.com/test/alpha115/powarc1150rc5.exe

          drteeth 1 Reply Last reply Reply Quote 0
          • drteeth
            drteeth @spwolf last edited by

            @spwolf:

            Check if it is faster with this release:
            http://www.powerarchiver.com/test/alpha115/powarc1150rc5.exe

            Does not seem to be. I have sent the key that you requested from the slower machine.

            I have 4 PCs here in total so can test this on another 2.

            Regards

            DrT

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware last edited by

              what happens when you reset defaults? same?

              drteeth 1 Reply Last reply Reply Quote 0
              • drteeth
                drteeth @spwolf last edited by

                @spwolf:

                what happens when you reset defaults? same?

                It was installed yesterday, and I have changed the same things that I always change when I install PA…mainly the interface and not much else.

                Setting to default values may take a second or two off the time. I also noticed similar delays when clicking buttons on some boxes. For example, clicking ‘ok’ in the main configuration box (options > configuration in modern interface) took a similar delay to close.

                This issue is only affecting PA so far in Win 7 i.e. no other programs have this issue.

                Regards

                DrT

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  so classic interface is faster?

                  drteeth 1 Reply Last reply Reply Quote 0
                  • drteeth
                    drteeth @spwolf last edited by

                    @spwolf:

                    so classic interface is faster?

                    If that was the only difference (you’d have to compare my reg file against default values) then yes. Never use the classic interface at all myself.

                    I have just checked with Vista and the issue is NOT present. Seems specific to Win7.

                    Cheers

                    DrT

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @drteeth last edited by

                      @drteeth:

                      If that was the only difference (you’d have to compare my reg file against default values) then yes. Never use the classic interface at all myself.

                      I have just checked with Vista and the issue is NOT present. Seems specific to Win7.

                      Cheers

                      DrT

                      it might be something as weird as drivers for the graphics card. How fast does it close when you hit close in Classic interface?

                      drteeth 1 Reply Last reply Reply Quote 0
                      • drteeth
                        drteeth @spwolf last edited by

                        @spwolf:

                        it might be something as weird as drivers for the graphics card. How fast does it close when you hit close in Classic interface?

                        Which PC do you want me to check…the one with Vista or the Athlon XP? The former is a Centrino Duo laptop.

                        Both have nVidia graphics chipsets. But how come only PA is affected by this and no other app at all? Don’t forget closing PA with the default values (on the Athlon)was only slightly faster than with the modern interfece…a noticeable delay is still present on closing.

                        I can also test on the slow starting Celeron which has an Intel integrated chipset.

                        Cheers

                        DrT

                        spwolf 1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @drteeth last edited by

                          @drteeth:

                          Which PC do you want me to check…the one with Vista or the Athlon XP? The former is a Centrino Duo laptop.

                          Both have nVidia graphics chipsets. But how come only PA is affected by this and no other app at all? Don’t forget closing PA with the default values (on the Athlon)was only slightly faster than with the modern interfece…a noticeable delay is still present on closing.

                          I can also test on the slow starting Celeron which has an Intel integrated chipset.

                          Cheers

                          DrT

                          i doubt anything i can think of makes an difference right now, it has to be something very specific.

                          I was talking about one with Win7 that has the slowdown, that slowdown is not due to Win7 itself, it is combination of something. As I said, we ourselves have 10 computers running Win7 and Win7 has been quite popular with PA 2010 crowd as well.

                          What happens when you install PA 2009 on that same computer which has slowdown?

                          drteeth 1 Reply Last reply Reply Quote 0
                          • drteeth
                            drteeth @spwolf last edited by

                            @spwolf:

                            i doubt anything i can think of makes an difference right now, it has to be something very specific.

                            I was talking about one with Win7 that has the slowdown, that slowdown is not due to Win7 itself, it is combination of something. As I said, we ourselves have 10 computers running Win7 and Win7 has been quite popular with PA 2010 crowd as well.

                            What happens when you install PA 2009 on that same computer which has slowdown?

                            PA 2009 closed faster than 2010, about 3-4 secs.

                            I was talking about one with Win7 that has the slowdown,<<

                            The point I am trying to make is that EVERY PC that I try PA 2010 on has the slowdown (both on closing and getting out of dialogue boxes). It is just that the faster the PC, the less noticeable it is. My fastest PC is an Athlon 4800 x2 with 4GB of memory and the slowdown is still there, but hardly noticeable. If all your PCs are relatively modern, you won’t see it either.

                            Cheers

                            DrT

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              i am not sure what you mean under slowdown - 12 seconds is an big issue and big bug, under 1 second is normal.

                              I notice no such slowdown on any of our Win7 computers, if I slow my cpu down so PA takes 7 seconds to start (instead of 2 regular seconds), i can hit X to close PA and there is no noticable slowdown i can see.

                              Is that slowdown that you notice only on Win7 or all ALL computers you have, all OS’s?

                              What other software do you have on those computers, do you use same AV on all of them?

                              1 Reply Last reply Reply Quote 0
                              • drteeth
                                drteeth last edited by

                                Same AV on all, Kaspersky 2009 (XP and Vista) or Kaspersky Win 7 beta. The slowdown is only associated with Win7 and affects all my PCs. The faster the CPU the less of a slowdown there is. I mutliboot all my PCs. All my tests have been run on at least 2 OSs on each PC.

                                SOLVED. I disabled the AV on Win7 - no change. I uninstalled the AV, and NO delay anywhere anymore. As PA is the only program to be affected by this, perhaps a chat with the chaps at Kaspersky may be in order.

                                Cheers

                                DrT

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  ah, there you go… good one. I knew it had to be something specific.

                                  What really sucks is that I quite often notice that disabling AV’s doesnt really disable them :).

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    now what version of Kaspersky is that?

                                    drteeth 1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      (exact)

                                      and also, if you could complain as an customer, that would be even better (we will also complain).

                                      drteeth 1 Reply Last reply Reply Quote 0
                                      • drteeth
                                        drteeth @spwolf last edited by

                                        @spwolf:

                                        now what version of Kaspersky is that?

                                        8.0.0.1081 beta for win7, downloadable from within win7.

                                        Cheers

                                        DrT

                                        1 Reply Last reply Reply Quote 0
                                        • drteeth
                                          drteeth @spwolf last edited by

                                          @spwolf:

                                          (exact)

                                          and also, if you could complain as an customer, that would be even better (we will also complain).

                                          Will do that now.

                                          Cheers

                                          DrT

                                          spwolf 1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware @drteeth last edited by

                                            @drteeth:

                                            Will do that now.

                                            Cheers

                                            DrT

                                            thank you!

                                            1 Reply Last reply Reply Quote 0
                                            • drteeth
                                              drteeth last edited by

                                              It looks like the problem might have been solved in the next build, viz 8.0.0.1082

                                              Cheers

                                              DrT

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @drteeth last edited by

                                                @drteeth:

                                                It looks like the problem might have been solved in the next build, viz 8.0.0.1082

                                                Cheers

                                                DrT

                                                awesome, you definetly got to the bottom of that one! Couldnt believe it had 10 seconds delay :)

                                                1 Reply Last reply Reply Quote 0
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