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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Closing PA 2010 under Win 7

    Tech Support
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    • drteeth
      drteeth last edited by

      I multi-boot all my PCs.

      I have noticed that I takes PA longer to close when pressing the ‘X’ in the upper right of the window under Win 7 (32 bit) than it does under winXP. In one case (Athlon XP 3200, 2Gb) the closing is instantaneous in XP and takes about 6-7 seconds under Win 7. On a much faster system, a difference is still there, albeit in the order of 1-2 seconds.

      Win 7 is an officially obtained and installed/activated 32 bit RC (build 7100) version in both cases.

      Regards

      DrT

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        there is probably something else in play there, some specific setting… you can send us your registry file HKCU\Software\PowerArchiver via mail that you know already, and we will check it out.

        It shouldnt have anything to do with Win7 itself, but something specific to that PA installation. We run 10 different Win7 versions ourselves.

        1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          Check if it is faster with this release:
          http://www.powerarchiver.com/test/alpha115/powarc1150rc5.exe

          drteeth 1 Reply Last reply Reply Quote 0
          • drteeth
            drteeth @spwolf last edited by

            @spwolf:

            Check if it is faster with this release:
            http://www.powerarchiver.com/test/alpha115/powarc1150rc5.exe

            Does not seem to be. I have sent the key that you requested from the slower machine.

            I have 4 PCs here in total so can test this on another 2.

            Regards

            DrT

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware last edited by

              what happens when you reset defaults? same?

              drteeth 1 Reply Last reply Reply Quote 0
              • drteeth
                drteeth @spwolf last edited by

                @spwolf:

                what happens when you reset defaults? same?

                It was installed yesterday, and I have changed the same things that I always change when I install PA…mainly the interface and not much else.

                Setting to default values may take a second or two off the time. I also noticed similar delays when clicking buttons on some boxes. For example, clicking ‘ok’ in the main configuration box (options > configuration in modern interface) took a similar delay to close.

                This issue is only affecting PA so far in Win 7 i.e. no other programs have this issue.

                Regards

                DrT

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  so classic interface is faster?

                  drteeth 1 Reply Last reply Reply Quote 0
                  • drteeth
                    drteeth @spwolf last edited by

                    @spwolf:

                    so classic interface is faster?

                    If that was the only difference (you’d have to compare my reg file against default values) then yes. Never use the classic interface at all myself.

                    I have just checked with Vista and the issue is NOT present. Seems specific to Win7.

                    Cheers

                    DrT

                    spwolf 1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware @drteeth last edited by

                      @drteeth:

                      If that was the only difference (you’d have to compare my reg file against default values) then yes. Never use the classic interface at all myself.

                      I have just checked with Vista and the issue is NOT present. Seems specific to Win7.

                      Cheers

                      DrT

                      it might be something as weird as drivers for the graphics card. How fast does it close when you hit close in Classic interface?

                      drteeth 1 Reply Last reply Reply Quote 0
                      • drteeth
                        drteeth @spwolf last edited by

                        @spwolf:

                        it might be something as weird as drivers for the graphics card. How fast does it close when you hit close in Classic interface?

                        Which PC do you want me to check…the one with Vista or the Athlon XP? The former is a Centrino Duo laptop.

                        Both have nVidia graphics chipsets. But how come only PA is affected by this and no other app at all? Don’t forget closing PA with the default values (on the Athlon)was only slightly faster than with the modern interfece…a noticeable delay is still present on closing.

                        I can also test on the slow starting Celeron which has an Intel integrated chipset.

                        Cheers

                        DrT

                        spwolf 1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @drteeth last edited by

                          @drteeth:

                          Which PC do you want me to check…the one with Vista or the Athlon XP? The former is a Centrino Duo laptop.

                          Both have nVidia graphics chipsets. But how come only PA is affected by this and no other app at all? Don’t forget closing PA with the default values (on the Athlon)was only slightly faster than with the modern interfece…a noticeable delay is still present on closing.

                          I can also test on the slow starting Celeron which has an Intel integrated chipset.

                          Cheers

                          DrT

                          i doubt anything i can think of makes an difference right now, it has to be something very specific.

                          I was talking about one with Win7 that has the slowdown, that slowdown is not due to Win7 itself, it is combination of something. As I said, we ourselves have 10 computers running Win7 and Win7 has been quite popular with PA 2010 crowd as well.

                          What happens when you install PA 2009 on that same computer which has slowdown?

                          drteeth 1 Reply Last reply Reply Quote 0
                          • drteeth
                            drteeth @spwolf last edited by

                            @spwolf:

                            i doubt anything i can think of makes an difference right now, it has to be something very specific.

                            I was talking about one with Win7 that has the slowdown, that slowdown is not due to Win7 itself, it is combination of something. As I said, we ourselves have 10 computers running Win7 and Win7 has been quite popular with PA 2010 crowd as well.

                            What happens when you install PA 2009 on that same computer which has slowdown?

                            PA 2009 closed faster than 2010, about 3-4 secs.

                            I was talking about one with Win7 that has the slowdown,<<

                            The point I am trying to make is that EVERY PC that I try PA 2010 on has the slowdown (both on closing and getting out of dialogue boxes). It is just that the faster the PC, the less noticeable it is. My fastest PC is an Athlon 4800 x2 with 4GB of memory and the slowdown is still there, but hardly noticeable. If all your PCs are relatively modern, you won’t see it either.

                            Cheers

                            DrT

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              i am not sure what you mean under slowdown - 12 seconds is an big issue and big bug, under 1 second is normal.

                              I notice no such slowdown on any of our Win7 computers, if I slow my cpu down so PA takes 7 seconds to start (instead of 2 regular seconds), i can hit X to close PA and there is no noticable slowdown i can see.

                              Is that slowdown that you notice only on Win7 or all ALL computers you have, all OS’s?

                              What other software do you have on those computers, do you use same AV on all of them?

                              1 Reply Last reply Reply Quote 0
                              • drteeth
                                drteeth last edited by

                                Same AV on all, Kaspersky 2009 (XP and Vista) or Kaspersky Win 7 beta. The slowdown is only associated with Win7 and affects all my PCs. The faster the CPU the less of a slowdown there is. I mutliboot all my PCs. All my tests have been run on at least 2 OSs on each PC.

                                SOLVED. I disabled the AV on Win7 - no change. I uninstalled the AV, and NO delay anywhere anymore. As PA is the only program to be affected by this, perhaps a chat with the chaps at Kaspersky may be in order.

                                Cheers

                                DrT

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  ah, there you go… good one. I knew it had to be something specific.

                                  What really sucks is that I quite often notice that disabling AV’s doesnt really disable them :).

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    now what version of Kaspersky is that?

                                    drteeth 1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      (exact)

                                      and also, if you could complain as an customer, that would be even better (we will also complain).

                                      drteeth 1 Reply Last reply Reply Quote 0
                                      • drteeth
                                        drteeth @spwolf last edited by

                                        @spwolf:

                                        now what version of Kaspersky is that?

                                        8.0.0.1081 beta for win7, downloadable from within win7.

                                        Cheers

                                        DrT

                                        1 Reply Last reply Reply Quote 0
                                        • drteeth
                                          drteeth @spwolf last edited by

                                          @spwolf:

                                          (exact)

                                          and also, if you could complain as an customer, that would be even better (we will also complain).

                                          Will do that now.

                                          Cheers

                                          DrT

                                          spwolf 1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware @drteeth last edited by

                                            @drteeth:

                                            Will do that now.

                                            Cheers

                                            DrT

                                            thank you!

                                            1 Reply Last reply Reply Quote 0
                                            • drteeth
                                              drteeth last edited by

                                              It looks like the problem might have been solved in the next build, viz 8.0.0.1082

                                              Cheers

                                              DrT

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @drteeth last edited by

                                                @drteeth:

                                                It looks like the problem might have been solved in the next build, viz 8.0.0.1082

                                                Cheers

                                                DrT

                                                awesome, you definetly got to the bottom of that one! Couldnt believe it had 10 seconds delay :)

                                                1 Reply Last reply Reply Quote 0
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