Installer problem

[davidsplash]

if you have a spanned zip archive ending in a letter like e.g tersta and then next one terstb the problem sayes there is an error and locks up so you have to crash powerarchiver.

when will a fix be avaliable. in teh archives are more spanned zips which need to be extracted before i can extract them, this time the spanned zips insode the archives have 001 when will a fix be avaliable as this is an urgent problem

the archives with 001 etc can not be extracted via powerarchivers shell extensions but can be opened and installed which is not a problem but why is shell extensuiosn not working the files are.

attached is the screen shot i get when trying to extract these files via the shell extensions. i have windows 2000

[Matt Munson]

When I right click to use the feature extract to directory

I get the pop up message saying unspecified error

Then I get a blank dialogue box saying

corelbutton1 - pause - cancelbutt

The PA program is great, but if the small bug can be fixed, it will be better.

Thank You

[spwolf]

you need uninstall PA 2009 reboot your computer and install it again, and reboot again :-).

It seems as if PowerArchiver dll’s are not properly registered on your computer.

thanks!

[spwolf]

can you please write exact filenames that are creating the issue so we can take an look? Hard to understand from the post… thank you!

[DucknDive]

I have the same problem with spanned rar archives, if I R-Click on the first archive and select (extract to…) I get an (unspecified error) then the same popup as illustrated above, if I click on corelbutton it shrinks to the task bar If I click cancel another box opens with Archive interrupted continue?, If I select YES I get into an eternal loop if select NO power archiver ends. But if I open power Archiver from it’s icon I can search for the first rar file and every thing works OK. I am using PA 11.03.04 with Vista 32

[spwolf]

duckndive - i believe thats the problem due to not properly registered dll’s with PowerArchiver.

Did you reboot your computryer after installation? If not, try doing it now.

If it still does not work:
1. uninstall PA
2. Reboot PC
3. Install PA again

that should make sure it is installed properly.

[spwolf]

david is probably having the same issue…

[spwolf]

We changed in 11.03 the way our installation works, and are not allowing it to crash explorer.exe in order to install PA (which is what Windows Installer does by default), because we found out that sometimes, due to some unspecified Vista bug, Explorer.exe would not restart, so newbie users would not know what happened - they would only see black screen and didnt know how to restart explorer.exe manually.

I am seeing same thing in Windows 7 right now so not sure how will that get solved as it is Microsoft issue (Restart Manager and Explorer.exe).

[DucknDive]

spwolf- thanks for your quick reply
I have had PA installed now for several month’s, so restart was not one of the problems, I will as you suggest uninstall and re-install and report the results. Has Kaspersky Internet Security any relation to this problem, I get a lot of pop-ups telling me how Kaspersky is treating various files and DLL’s and what category they represent.
Again thanks for all the help.

[spwolf]

let us know what happens… does it only happen when you try to extract rar files, or anything you do with shell extensions?

[davidsplash]

you reproduce it using my steps ibn my first post.

though one thought came to mind the spanning of these archives causes powerarchiver problems coulsd it be the engine pa uses.

Are these spanned archives actually spanned archives as sorry to mention it winzip can not touch them either but pa can of sorts if you only open they from within pa

The error produced in future shouls show an error number so you can pinpoint the problem area of the fault.

[spwolf]

i need specific filenames from you david, or i cant try to reproduce it… also does anything else in shell work for you?

[DucknDive]

All OK now, uninstalled and re-installed after a restart, works perfectly, had one problem with PA Starter, which would not close down for the uninstall, had to go to task manager and force it to stop.
Thanks for all the support spwolf, ( I always feel uncomfortable thanking with any feeling to a forum profile).:(
Richard:D

[spwolf]

@DucknDive:

All OK now, uninstalled and re-installed after a restart, works perfectly, had one problem with PA Starter, which would not close down for the uninstall, had to go to task manager and force it to stop.
Thanks for all the support spwolf, ( I always feel uncomfortable thanking with any feeling to a forum profile).:(
Richard:D

np, drazen :-)

[DucknDive]

Thank you Drazen
Hvala

[TBGBe]

@davidsplash:

if you have a spanned zip archive ending in a letter like e.g tersta and then next one terstb the problem sayes there is an error and locks up so you have to crash powerarchiver.
…
you reproduce it using my steps in my first post.

Well, I don’t have any spanned archives using that naming method.
If I assume they are spanned zips, how are they named
a) tersta.zip; terstb.zip etc
b) tersta.001; terstb.002 etc
b) tersta.zip.001; terstb.zip.002 etc

or what?
@davidsplash:

… in teh archives are more spanned zips which need to be extracted before i can extract them, this time the spanned zips insode the archives have 001 …

Actually, are you sure the ‘a’, ‘b’ … files are spanned zips and not just split files (using e.g. HJSPLIT or similar)?

[davidsplash]

well not sure if they are split files but split files ca made with HJSPLIT can not be opened by pa so i assume they are not. iF they are how comes powerarchiver lists them as archives when other compression programs don’t

[spwolf]

@DucknDive:

Thank you Drazen
Hvala

nema na cemu :-)

[DucknDive]

nema grešaka:cool:

[davidsplash]

The same results happened as my spanned archive posting the zip file in question is 134mb and when i try to extract it i get an yun specified error message

so i ran a test on the zip file from within powerarchiver and obtained these results

Done. – 25/01/2009 14:34
There were no errors in the archive: TEST.zip

The file in the archive are a setup, txt file, windows.link file

i’m using windows 2000

they can be extracted only from the main powerarchiver windows indicating a shell extension bug

[spwolf]

i already wrote what the solution is… you need to reinstall PA and reboot your computer.

none of your shell extensions will work until you do that.

[davidsplash]

seems to be fixed for shell extensions on zip archives using extract to here option. though i stress too many people have had this fault. So is there going to be safe guards against this happening in the future?

[spwolf]

:-)

[spwolf]

safeguard would be that when it tells you to restart, it means it.

[davidsplash]

true but it didn’t not even on uninstalling and reinstalling did it mention this. So this needs to be rectified.

Also even after a restart this happened only after i decided to unistall and restart delete all reg entries of powerarchiver restart and then install restart did it work. what does that say.