PA memory crash with 7zip

steiale

Hi there,

once again…

You had this issue solved in last version and here it is again in the new version.
But this time I found the reason I hope.

Doing my packups with 7zip of a directory. In this directory are also zip files. Whenever PA reaches the zip files that shall be compressed with 7zip it crashes with the error that the hdd is full or the directory not writable.
Unfortunately the workaround to change the compression level does not work anymore. So again no backups.
The backup with zip instead of 7zip doesnt even start. Only creates a huge progessor gain.

Regards, alex

spwolf

how many files total, both size and count, are to be backed up? thanks

steiale

Sorry for the delay…

9.6gb, 122000 Files and 13000 Folders…

In the previous version it worked very well…!!

spwolf

try turning off optimized compression and see if it helps.

As to the zip, try waiting a bit - i think it is not crashing but it is taking time to build an list of files to be compressed…

thanks

steiale

Didn’t work either…

spwolf

waiting a bit didnt work for zip?

steiale

How long…? Waited for 20 Minutes…

Something was changed for the new release I guess…

steiale

Even in the new update the error occurs. Any new ideas?

spwolf

nope, nothing has changed… we have tested internally and we can not reproduce… we will try more.

steiale

Is there any more Information I can give you…

steiale

Would it help if I change backup type from normal to full?

spwolf

i dont think so… try changing some other options to see if something else might be affecting it.

We have just tried creating backup from 20 GB/77,000 files and everything worked properly.

Try breaking that backup into 2 different backups - does that help?

thanks!

steiale

Two different jobs or just split files?

spwolf

two different jobs… see what happens then?

thanks!

spwolf

we believe that this issue has been fixed in Beta 1, please check it out and let us know if it works properly.

thanks!

steiale

Problem still exists. No improvement here…

spwolf

well then it is some other issue :-).

so it happens only when zip files are there?

steiale

I splitted the same Folder in 4 jobs and it worked…

SAME FILES…!!!

Folder in 1 job crashes…

spwolf

is there an difference now between different compresion levels in 7zip? solid/non solid?

steiale

Didn’t check yet. I just did a check with the same settings as the 4 jobs just in 1 job.

spwolf

can you try compressing same folder via shell extensions, manually (not in backup), with same compression settings… does that work?

steiale

I uninstalled it. ALL backups didn’t run with errors solved in the last version. Did a rollback hoping things to work again.

steiale

Dear PA Team,

I don’t know how you are tesing. Maybe I should be one of your beta testers.

Did the rollback. Some old backup jobs work, some don’t. How can this be? Right click works. pbs does not work. I just don’t know what your QA is doing.
Look I am trying to use the tool as a daily backup tool. Wasn’t it ment that PA can do this too?
Somehow with every new verson bugs in doing backups get bigger…
Very disappointing…!!!

TBGBe

@steiale:

…Maybe I should be one of your beta testers…

You are (as are the rest of us using it) - PA 2010 is a beta.

spwolf

@steiale:

Dear PA Team,

I don’t know how you are tesing. Maybe I should be one of your beta testers.

Did the rollback. Some old backup jobs work, some don’t. How can this be? Right click works. pbs does not work. I just don’t know what your QA is doing.
Look I am trying to use the tool as a daily backup tool. Wasn’t it ment that PA can do this too?
Somehow with every new verson bugs in doing backups get bigger…
Very disappointing…!!!

two big 7zip backup issues were solved in this version, and we cant reproduce issue you have so you have to help us somehow :-).

spwolf

Can you please post your pbs file here?

I have tried many situations to reproduce this but could not, we simply need more information. I have tried compressing 200,000 files and 80 GB of data and backup worked fine.