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    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support
    • PA Starter - CPU Overhead

      PA_Fan

      I’m running W10 Pro on an HP i-7 machine with now 32gb of RAM. The system drive is an SSD.

      In the course of sorting out some inconsistencies in a couple of my .pbs jobs, I’ve been paying close attention to the system CPU resource and power consumption of PA Starter, as shown by the various resource management tools. I’ve also been trying to identify why my system seems rather sluggish despite some extensive tuning for speed etc.

      When I have enabled Starter as a start-up programme, to use the PA Queue facility, I see that Starter consistently uses between 10-13% of CPU, with High Power consumption indicated. It runs, consuming this resource, irrespective of what may be happening with PA and any pbs script jobs.

      I can understand a need to use a good chunk of CPU when Starter is actually handling PA jobs, but it shouldn’t sit and consume this amount when it really isn’t doing anything but wait for a job to start and for which it is needed.

      Perhaps I’ve missed a way of lessening Starter’s impact, but in the meantime I’ve adjusted my set-up to running PA without it.

      Suggestions, please.

      Tech Support

    PA memory crash with 7zip

    Tech Support
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    • S
      steiale last edited by

      Hi there,

      once again… :)

      You had this issue solved in last version and here it is again in the new version.
      But this time I found the reason I hope.

      Doing my packups with 7zip of a directory. In this directory are also zip files. Whenever PA reaches the zip files that shall be compressed with 7zip it crashes with the error that the hdd is full or the directory not writable.
      Unfortunately the workaround to change the compression level does not work anymore. So again no backups. :confused:
      The backup with zip instead of 7zip doesnt even start. Only creates a huge progessor gain.

      Regards, alex

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        how many files total, both size and count, are to be backed up? thanks

        1 Reply Last reply Reply Quote 0
        • S
          steiale last edited by

          Sorry for the delay…

          9.6gb, 122000 Files and 13000 Folders…

          In the previous version it worked very well…!!

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @steiale last edited by

            try turning off optimized compression and see if it helps.

            As to the zip, try waiting a bit - i think it is not crashing but it is taking time to build an list of files to be compressed…

            thanks

            1 Reply Last reply Reply Quote 0
            • S
              steiale last edited by

              Didn’t work either…

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                waiting a bit didnt work for zip?

                S 1 Reply Last reply Reply Quote 0
                • S
                  steiale @spwolf last edited by

                  How long…? Waited for 20 Minutes…

                  Something was changed for the new release I guess… :(

                  1 Reply Last reply Reply Quote 0
                  • S
                    steiale last edited by

                    Even in the new update the error occurs. Any new ideas?

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      nope, nothing has changed… we have tested internally and we can not reproduce… we will try more.

                      1 Reply Last reply Reply Quote 0
                      • S
                        steiale last edited by

                        Is there any more Information I can give you…

                        1 Reply Last reply Reply Quote 0
                        • S
                          steiale last edited by

                          Would it help if I change backup type from normal to full?

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            i dont think so… try changing some other options to see if something else might be affecting it.

                            We have just tried creating backup from 20 GB/77,000 files and everything worked properly.

                            Try breaking that backup into 2 different backups - does that help?

                            thanks!

                            1 Reply Last reply Reply Quote 0
                            • S
                              steiale last edited by

                              Two different jobs or just split files?

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                two different jobs… see what happens then?

                                thanks!

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  we believe that this issue has been fixed in Beta 1, please check it out and let us know if it works properly.

                                  thanks!

                                  S 1 Reply Last reply Reply Quote 0
                                  • S
                                    steiale @spwolf last edited by

                                    Problem still exists. No improvement here…

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      well then it is some other issue :-).

                                      so it happens only when zip files are there?

                                      S 1 Reply Last reply Reply Quote 0
                                      • S
                                        steiale @spwolf last edited by

                                        I splitted the same Folder in 4 jobs and it worked…

                                        SAME FILES…!!!

                                        Folder in 1 job crashes…

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware last edited by

                                          is there an difference now between different compresion levels in 7zip? solid/non solid?

                                          1 Reply Last reply Reply Quote 0
                                          • S
                                            steiale last edited by

                                            Didn’t check yet. I just did a check with the same settings as the 4 jobs just in 1 job.

                                            1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware last edited by

                                              can you try compressing same folder via shell extensions, manually (not in backup), with same compression settings… does that work?

                                              1 Reply Last reply Reply Quote 0
                                              • S
                                                steiale last edited by

                                                I uninstalled it. ALL backups didn’t run with errors solved in the last version. Did a rollback hoping things to work again.

                                                1 Reply Last reply Reply Quote 0
                                                • S
                                                  steiale last edited by

                                                  Dear PA Team,

                                                  I don’t know how you are tesing. Maybe I should be one of your beta testers.

                                                  Did the rollback. Some old backup jobs work, some don’t. How can this be? Right click works. pbs does not work. I just don’t know what your QA is doing.
                                                  Look I am trying to use the tool as a daily backup tool. Wasn’t it ment that PA can do this too?
                                                  Somehow with every new verson bugs in doing backups get bigger…
                                                  Very disappointing…!!!

                                                  TBGBe spwolf 2 Replies Last reply Reply Quote 0
                                                  • TBGBe
                                                    TBGBe @steiale last edited by

                                                    @steiale:

                                                    …Maybe I should be one of your beta testers…

                                                    You are (as are the rest of us using it) - PA 2010 is a beta.

                                                    1 Reply Last reply Reply Quote 0
                                                    • spwolf
                                                      spwolf conexware @steiale last edited by

                                                      @steiale:

                                                      Dear PA Team,

                                                      I don’t know how you are tesing. Maybe I should be one of your beta testers.

                                                      Did the rollback. Some old backup jobs work, some don’t. How can this be? Right click works. pbs does not work. I just don’t know what your QA is doing.
                                                      Look I am trying to use the tool as a daily backup tool. Wasn’t it ment that PA can do this too?
                                                      Somehow with every new verson bugs in doing backups get bigger…
                                                      Very disappointing…!!!

                                                      two big 7zip backup issues were solved in this version, and we cant reproduce issue you have so you have to help us somehow :-).

                                                      1 Reply Last reply Reply Quote 0
                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        Can you please post your pbs file here?

                                                        I have tried many situations to reproduce this but could not, we simply need more information. I have tried compressing 200,000 files and 80 GB of data and backup worked fine.

                                                        1 Reply Last reply Reply Quote 0
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