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    • "The specified account already exists" error

      S

      Hi! I came across an issue when I tried to uninstall PowerArch 2013. I got an error “The specified account already exists” which broke the process. I got the same error when I tried to install the current version, without uninstalling the previous one.
      So I can’t uninstall and I can’t install PowerArchiver. Any suggestions? OS Windows 8.1 x64.

      Dariusz

      Tech Support
    • PowerArchiver shell extensions possibly crashing windows explorer.exe

      U

      I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:

      Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)

      I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.

      Tech Support
    • Self-extracting archive creation too messy!

      A

      Good morning,
      I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
      It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier!

      Tech Support
    • Cannot convert archive to .zip, always creates .zipx

      C

      Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.

      pa-convert-zip-1.jpg
      pa-convert-zip-2.jpg

      Using the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.

      Tech Support
    • PA archiving issue with large files and shows incorrect original content's size for all types of archives.

      G

      Hi,

      So refer this screenshot:

      image_2020-12-30_115129.png

      The properties panel that you see, is what I tried to compress, using PA, with following settigs:
      Extreme Strong optimize
      https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.png

      The process was stuck at 0% with no progress for over 8 Hours:

      PA.png

      Then the usual, clicking will make it go not responding.

      So, I could not get the files compressed using PA.

      I tried 7zip, and it worked, so that’s 1 issue.

      PA shows incorrect original(before compression) size of total contents.

      Refer the first screenshot.
      folder’s size is shown correctly in 7ZIP
      but not in powerarc.

      this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.

      Neither does the archive property panel shows original content’s size.

      Tech Support
    • PA Not responding issue and Pause issue

      G

      Hi,

      So my rig is as below:
      CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (Turbo 3.7GHz)
      RAM: 16 Gigs DDR3
      Samsung SSD 860 EVO
      Windows 10 pro for workstations x64, freshly installed on 22nd Dec 2020, and updated.
      PA freshly downloaded on same day, so it’s 2021 x.x.62 version

      PA Stuck.png

      Issue and reproduction:
      If you start a compression, and if it’s mid way anywhere or even started, and you try to cancel it, the window will get stuck there, another click or key press will make the window not responding, then, and more will make windows to collect logs for crash, and the process will be terminated by windows

      On the other hand.

      If the process is mid way, and if you try to pause it, the compression, CPU utilization, RAM usage will stay/increase as if the compression if still going on, the whole process will take it’s course, instead of doing what we clicked on.

      So, both pause and cancel buttons are useless.

      Tech Support
    • powerarchiver starter 2021 high cpu usage

      N

      I recently installed PA 2021. But the PowerArchiver Starter, for my backups, keeps running at high CPU usage, I have to keep killing it, its running about 46% constantly.

      I have Windows 10 Pro, 20H2, build 19042.662

      Any ideas would be helpful.

      Thanks

      Tech Support
    • PowerArchiver Queue made worse

      G

      Just installed 2021 v20.00.63

      Now, when I add to queue, with or without using always use queue.

      The powerarc starter opens up in notification bar.

      and that’s it, no matter how many files I add to queue, no compression will start.

      I also cannot double click or right click the icon.

      If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.

      it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.

      Did you guys test it before releasing?

      Tech Support
    • PA does Negative compression, but 7zip does positive compression for same set of files

      G

      Hi,

      You can obtain the original file from here:

      https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management

      For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management

      Run the exe it will extract the installable drivers to C:\drivers

      I tried to compress the whole folder using PA using following parameters:
      Extreme, strong optimize.
      image_2020-12-27_195344.png

      This resulted in negative compression.

      However same file is compressed by 7zip alpha, with positive compression:

      PA Negative compression.png

      I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.

      Tech Support
    • BUG: Dragging and dropping not working, hangs

      AluminumHaste

      Over the last few months, I’ve been trying to track down the cause of a hanging bug in PA.
      I have found a reliable test case (on my computer at least).

      I am trying to extract the folders/files from: https://github.com/codereader/DarkRadiant/releases/download/2.9.0/windeps.7z

      By selecting both folders, then dragging over to a Windows Explorer window on another HDD.
      I’m not sure what causes this but this just doesn’t do anything, progress bar appears, but nothing happens.
      PA shows about 5% CPU utilization and I’ve left this going all night and it never does anything.
      It doesn’t always happen, but this morning this is reliably failing for me.
      The folder I’m dragging to is under Git source control, but this also happens when dragging into other folders also, but not always, sometimes it works.

      If I do a regular extraction and use the dialog box to select the location to extract to, that always works.

      Windows 10 64bit Pro 20H2 (19042.630)
      Ryzen 3900X
      Anti Virus is built in Windows Security only.

      I captured a dump of the running process if that helps: https://drive.google.com/file/d/1WLzHG_fOAMtzGMMFLHlIElnQXhsoPyYd/view?usp=sharing

      Tech Support
    • UI Issue moving between different monitors

      G

      I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
      This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly.

      Tech Support
    • PA 20.00.63 update still install 20.00.62

      2

      Hi.

      I have noticed after updating PowerArchiver through PatchBeam to 20.00.63, after the installer finished and I recheck for updates, it still tells me that I have version 20.00.62 installed and prompts to download 20.00.63 again.

      This also happens when I install from the offline setup file powarc200063.exe ( https://powerarchiverdl.cachefly.net/2021/powarc200063.exe ). It still installs version 20.00.62 and the process goes over and over again.

      Also, in PowerArchiver About screen I see version 20.00.62 but in Programs and Features in Windows 10, version 20.00.63 is displayed as being installed.

      Can someone check and see if they experience similar behavior?

      Thank you!

      Tech Support
    • Bug with opening an archive while a file is being extracted from an already opened archive

      A

      When I double click on a file within an archive the file gets temporarily extracted to being opened with the external program. When I now go back to the windows explorer and want to open another archive while the file from the first archive is still being extraceted, a new window of power archiver opens and immediatly closes. It opens and closes the new window repeatedly until the extraction of the file from the first archive is completed.

      I use the option that power archiver opens a new tab when another archive is opened.

      This happend with version 20.00.60. I wanted to update it to 20.00.63 as shown in the update window but it just updates to 20.00.62. It still shows that 20.00.63 is available but never seem to update to that version. The bug still exists though.

      Tech Support
    • PA very slow to launch (double click) html file from archive

      S

      I have some large zip files (~ 40 MB) with a lot of html files. When I double click on one of them in the archive, it takes a long time (eg 20 sec) for the file to be extracted and opened in the browser.

      I am using version 19.00.59.

      I discovered that the root cause of the problem is that all the files in the archive are extracted to the temporary dir before the selected file is launched.

      It does not appear to happen with other file types (such as pdf) nor when dragging a html file into the browser.

      I think I recall this issue being raised by someone else, but could not find it.

      Tech Support
    • Windows Explorer extension doesnt compress to .zip

      C

      On PowerArchiver 2021 (20.00.60) and windows 10, Both options in the windows explorer shell extension, “Compress to …zip” and “Compress to …zipx” create a .zipx file. ¿Its this intended?

      Tech Support
    • slow ring update?

      MrAngelus

      My slow ring still reads as 19.00.59… will it ever offer an update to 2021 or is that something I must do manually?

      Tech Support
    • PA 2021 associate formats popup Minor bug

      F

      Hello there,

      I was installing-uninstalling and reinstalling PA 2021 due to another bug when I noticed a minor popup “bug” if it is considered a bug, regarding application association with recommended formats.

      During PA installation you get to choose those options
      Installation 1.png

      I have ticked Associate PA with recommended formats

      Installation completes and when you open PA the defult theme is Windows Ribbon.
      When I changed it to Classic Theme, PA restarts for changes to take effect and then I get the below popup (Sorry I have a greek system)
      It asks: Do you want PA to associate with recommended formats now?
      Options: Associate for all users and Never show again.
      Popup 2.png

      I could swear that once I was changing themes and icons all the time to see which one I prefered and also toggling PA.exe to run as admin and windows compatibility mode and got this popup twice or tripple times.
      Well this one does not bother me at all, I just posted it for the records if needed!

      Tech Support
    • Inconsistency with disabled tabs and multiple instances of PA allowed

      A

      If I the Configuration > View > Standard > Disable Tabs option is checked, when double clicking inside archives on files supported by the internal viewer (PDF, JPEG etc.) they are opened in associated application rather than on a new tab in PA internal viewer, which is expected behavior.
      Next, if the Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking on archives associated with PA in Explorer they are opened in new PA instance when there is another one already running, which is expected behavior.
      But when Configuration > View > Standard > Disable Tabs option is checked AND Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking inside archives on archive files they are opened in the same instance of PA with no way to get back to the parent archive. I would expect, that when the user doesn’t want to use tabs AND want to use multiple PA instances, that in such case double clicking on archive located inside another archive, the second one would open in a new PA window.

      Tech Support
    • Typo in help output of command line tools

      T

      I’ve made the sections of the output bold to indicate where the typo is.

      Version 7 output
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      p|P : store relative Pathnames|store full Pathnames
      PP : store full Pathnames including drive
      c[0,1,2,10,11,13,15,17,19,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (z - use optimized compression method based on file exstension)
      g : create Solid archive (7Z format only)

      Version 9 output…
      Commands:

      a : add files to archive (default)
      u : update files to archive
      h : freshen files in archive
      m : move files to archive (files only)
      d : delete files from archive

      r : recurse subfolders
      P : store full Pathnames
      PP : store full Pathnames including drive
      p : store relative Pathnames
      c[0,1,2,10,11,12,13,14,15,16,17,18,19,u,l,p,w,b,d,z] : set compression level
      (0 - store; 1 - normal ; 2 - maximal)
      (10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
      (l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
      (o - use LZMA2
      (u - use pLZMA4, f - use ZSTD, k - use PPMd_sh, e - use Deflate64
      (z - use optimized strong compression method based on file exstension)
      (x - use optimized fast compression method based on file exstension)
      (m<filters|methods> - use custom set of filters and methods for .PA archive
      y[r|b|d|x|p|d] - filters reflate, bcj2, x64flt, rep, delta
      ypc<size> - custom rep c size
      ypm<size> - custom rep mem size
      yrx<size> - custom reflate zlib level (1-9)
      yt{x} - number of threads
      ya - debug mode
      mt : set multithreading on
      g : create Solid archive (7Z format only)

      Tech Support
    • Error updating from .58 to .60 via patchbeam

      skypx

      error.jpg

      Tech Support

    PA2009 Pro 11.00.65 RC1/Win XP Sp3 - Program crashes

    Tech Support
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    • PA_Fan
      PA_Fan last edited by

      All versions of PA have been stable on this platform until this release and version.
      I find that often on exiting PA it gives me a Windows Application Error message and logs to the Dr Watson logger.

      Product: Windows Operating System
      ID: 1000
      Source: Application Error
      Version: 5.2
      Symbolic Name: ER_USERCRASH_LOG
      Message: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5.
      The faulting Windows module is Kernel32.dll, at different addresses, but often 0x00480475.

      The error seems to come in pairs i.e. I start PA, error out, restart it, do some more work and then error again. Then it’s OK for a while.
      The machine has maximum useable RAM installed.

      There seems to be no common factor in PA - for example archive size.

      I have reset the Dr Watson log so that it contains only this event and can supply a copy except it’s 210K in size.

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        Try with pre-release:
        http://www.powerarchiver.com/test/release10/powarc1100rc5.exe

        It has to be some reason it is crashing. What are you doing with it?

        PA_Fan 1 Reply Last reply Reply Quote 0
        • PA_Fan
          PA_Fan @spwolf last edited by

          This seems to happen mostly after I have been changing an archive by deleting things from it. Most are zips, and the application error comes when I exit from PA.

          I’ll try the release you suggest and report back.

          Thanks.

          PA_Fan 1 Reply Last reply Reply Quote 0
          • PA_Fan
            PA_Fan @PA_Fan last edited by

            I have updated to the latest release 11.00.76 Pro, but I’m still getting frequent application errors. These almost always happen when I exit from PA (using any one of the 3 exit methods) and the problem is reported as occurring in either the PA .exe or kernel32.dll - it’s about 50/50.

            No other app on this machine is doing this, so I don’t think it’s a generic problem that’s suddenly started happening.

            spwolf 1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @PA_Fan last edited by

              @PA_Fan:

              I have updated to the latest release 11.00.76 Pro, but I’m still getting frequent application errors. These almost always happen when I exit from PA (using any one of the 3 exit methods) and the problem is reported as occurring in either the PA .exe or kernel32.dll - it’s about 50/50.

              No other app on this machine is doing this, so I don’t think it’s a generic problem that’s suddenly started happening.

              you have to explain what exactly you do in PA.

              I tried deleting files inside zip and everything worked just fine. It has to be more than that.

              thanks!

              1 Reply Last reply Reply Quote 0
              • M
                Mad_Griffith last edited by

                edit

                PA_Fan 1 Reply Last reply Reply Quote 0
                • PA_Fan
                  PA_Fan @Mad_Griffith last edited by

                  I

                  1. open an archive
                  2. add files to it (new or updates)
                    or
                  3. delete files from it
                    (archives are all zips)

                  My display refreshes, and I see either a new file(s) added/updated or the one(s) I selected for deletion no longer listed.

                  All looks hunkydory, so I press the exit button (usually the toolbar icon, but I’ve tried from File/Exit and Close button). PA exits the screen, then I get the error message followed by the Win log creation message.

                  I don’t seem to get this error when I’m in the midst of working, but when I exit the program in anorderly manner.

                  There is no discernible pattern at the moment, but I’ll keep looking.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    are you opening/editing files inside archive?

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      try not using skings, does that help?

                      PA_Fan 1 Reply Last reply Reply Quote 0
                      • PA_Fan
                        PA_Fan @spwolf last edited by

                        I’m not doing anything with the file contents in the archive - just adding/updating files or deleting them.

                        I’ll have a go without the skins i.e. I’ll set up PA for the new look, and see if that makes any difference.

                        PA_Fan 1 Reply Last reply Reply Quote 0
                        • PA_Fan
                          PA_Fan @PA_Fan last edited by

                          I’ve tried PA with Classic default skins plus all the new ones (Blue, silver etc.). I’ve also tried turning “reuse windows” on and off.

                          Unfortunately, none of this makes any difference.

                          To recap:-

                          • I can open one archive after another (all zips, different sizes, different directories) - but I don’t do anything to the contents - just open the zips.
                          • I then exit PA thru’ one of the 3 methods (toolbar icon, etc.).
                          • PA closes and quits the screen, and then the Windows app error messages are returned. This happens about 90% of the time.

                          There don’t seem to be problems when in PA, although opening archives in rapid succession seems to cause odd behaviours SOMETIMES.

                          I should also say that I have PAstarter running, so perhaps I should try without it.

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            why dont you send us your registry key, zipped, to support at conexware.com and refference that. That might help us.

                            Does this happen only with zip files? Not with 7zip for instance?

                            thanks!

                            PA_Fan 1 Reply Last reply Reply Quote 0
                            • PA_Fan
                              PA_Fan @spwolf last edited by

                              Registry key emailed separately to Support.

                              I haven’t got any 7zips, but I’ll make and test some to see if it happens with them.

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                still cant reproduce, does anyone else have similar issue?

                                D 1 Reply Last reply Reply Quote 0
                                • D
                                  davidsplash @spwolf last edited by

                                  Could another program be interacting with pa. is any other program / process working at the same time. can you list ll open processes and files open at the time you use pa?

                                  can you also uninstall and delete all powerarchiver references in the registry and then reinstall powerarchiver after a reboot and then tel us whether it has worked.

                                  PA_Fan 1 Reply Last reply Reply Quote 0
                                  • PA_Fan
                                    PA_Fan @davidsplash last edited by

                                    There are plenty of processes running at the same time. However, none of these are new i.e. they were running alongside previous PA versions without this error (which is a new event to me in any PA version anyway) occurring.

                                    I was digging around and I noticed that one utility showed PA 2007 and 2009 in the add/remove progs list. I removed(uninstalled) 2007, which had the effect of removing all PA including 2009.

                                    I then reinstalled it and re-entered my reg. codes, set it up with classic skin, and disabled re-use PA windows.

                                    So far, I can fiddle about with zips as much as I like, and it seems OK. Then when I exit the program, screen clears and bingo-App Error message appears.

                                    I have also checked all dumps, logs, hardware etc. and nothing out of the ordinary bar these crashes.

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      7zip (non solid) please?

                                      PA_Fan 1 Reply Last reply Reply Quote 0
                                      • PA_Fan
                                        PA_Fan @spwolf last edited by

                                        sorry, bit thick today. do you want me to try 7zips (nonsolid) or what? please advise.

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware last edited by

                                          yes, try using 7zips (non) solid, in the same way…

                                          D 1 Reply Last reply Reply Quote 0
                                          • D
                                            davidsplash @spwolf last edited by

                                            can you try and use revo uninstall to completely uninstall powerarchiver you can download it from the internet it might be a left over registry entry causing the fault.

                                            then again can you disable all but essential processes/ programs open and then run powerarchiver. it might be a specific program that is cconflicting with powerarchiver. you sure you have the latest release?

                                            Can you make sure it is a clean install of the registry (all powerarchiver entries not in there). What programs do you have installed on your pc?

                                            what antivirus/spyware/ firewall do you use that could cause conflict.

                                            it could also be that the file is having problems exiting as it is being used by windows for some reason. can you let us know where your temp file is situated the folder where your powerarchiver uses as temp folder for opening files is. this could be part of the reason as well. Have you checked for registry errors to see if you have problems there?

                                            hope it gets resolved for you soon.

                                            It could also indicate faulty memory/ or hardware in a computer. As it is just you reporting this and noone else. I have seen this fault with only one other product ultimatezip. I have fully tested this program in xp and can not replicate your fault. Can you please list memory and hardware and what is open when the crash happens and any message about the crash so we can diagnose this fault/crash better.

                                            PA_Fan 1 Reply Last reply Reply Quote 0
                                            • PA_Fan
                                              PA_Fan @davidsplash last edited by

                                              In answer but not necessarily in order.

                                              1. release is 11.00.76 Pro
                                              2. AV etc is the same as I have been using with earlier versions of PA without problem. They are Avast (AV), Comodo Firewall, Windows Defender. There are other things but they are non-resident.
                                              3. There are no hardware errors on this Dell 9100 with 3gb running XP Pro SP3.
                                              4. I have run a couple of registry checks and there are no errors specific to PA.
                                              5. Temp file is the usual default but I’ll put it somewhere on its own just in case.
                                              6. Nothing is running on here that hasn’t run with PA in earlier editions.

                                              I can send a copy of the error log to you if you would like it.

                                              As far as full uninstall goes, I will download the REVO utility and follow your suggestions. As I mentioned earlier, a “phantom” PA 2007 was reported in Add/Rem. Progs, but this has now disappeared.

                                              Incidentally, using non-solid 7-zips make no difference.

                                              spwolf 1 Reply Last reply Reply Quote 0
                                              • spwolf
                                                spwolf conexware @PA_Fan last edited by

                                                so same thing happens if you update non solid 7zip? You get crash on exit?

                                                thanks,

                                                PA_Fan 1 Reply Last reply Reply Quote 0
                                                • PA_Fan
                                                  PA_Fan @spwolf last edited by

                                                  spwolf,

                                                  I dumped a couple of zip contents (quite big zips) and reloaded them into nonsolid 7zip tests. Then I deleted files etc. and exited. It doesn’t post-exit crash as often the same way as zips seem to. What does happen is this:-

                                                  1. Open 7zs one after the other, delete some files etc.
                                                  2. Try to open another one, and PA screen remains blank, message “No files or folders selected” at bottom. Also action toolbar buttons greyed out.
                                                  3. Try another arc (zip or 7z) and same happens.
                                                  4. Exit, PA closes (i.e. desktop only visible) then I get the App error message.

                                                  I have also followed previous advice; namely, I have revo uninstalled PA, checked registry etc. and then reinstalled it. This doesn’t seem to affect. I have also run all possible hardware checks and no errors reported.

                                                  I’ve also tried with and without reuse PA windows, and with PAstarter on and off - no discernible difference.

                                                  1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware last edited by

                                                    how are you opening those 7z one after another, via Open button?

                                                    Does the error at exit happen when you use 7zips only?

                                                    PA_Fan 1 Reply Last reply Reply Quote 0
                                                    • PA_Fan
                                                      PA_Fan @spwolf last edited by

                                                      I’ve opened them from both Open button and recent files list.

                                                      Post exit crash happens with zips and 7zs. I don’t have any other archive types but I guess I could create a few test ones.

                                                      If I open zips quickly one after the other, I sometimes get a freeze-up. When this happens, PA is unresponsive and has to be killed, and other times it is possible to exit, and then the crash happens.

                                                      There is 3gb RAM on this machine, and pagefiles spread over 2 drives are enormous - so I can’t see it being a resource-caused problem.

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                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        but it happens when you are handling ONLY 7zips.

                                                        I am making sure you are not also opening zips at the same time.

                                                        I want to know if problem is specific to zip engine, or maybe to some GUI issue.

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                                                        • PA_Fan
                                                          PA_Fan @spwolf last edited by

                                                          SPWOLF

                                                          Just done some more testing.

                                                          1. 3 x 7z archives. Start PA, open each in turn (no actions). reiterate several times, exit - no error.
                                                          2. Same thing but with zips (some containing same files as 7zip) - open in turn, again and again, then exit. Post exit - error occurs.

                                                          Additional

                                                          There doesn’t seem to be a problem with zips if I open one, work on it and then exit PA. Things start going wrong when zips are opened consecutively (not necessarily worked on, just opened).

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                                                          • PA_Fan
                                                            PA_Fan @PA_Fan last edited by

                                                            The Dr Watson log gives the error as a c0000005 (access violation) error.

                                                            In the process listing, 2 PIDs are shown as Error 0xD0000022. Both of these are Comodo firewall - one the service and the other the programme.

                                                            I will try running without these to see if this does any good.

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                                                            • PA_Fan
                                                              PA_Fan @PA_Fan last edited by

                                                              I have tried running without Comodo services and app, plus some other things that could cause problems, but it makes no difference i.e. still on exit crashes.

                                                              Using the modern skin, if I open a first zip I get a normal screen. If I then open a 2nd zip, the second display is corrupt, with two occurrences of the “Standard” box in the toolbar. It is then possible to sometimes exit (and get crash) or perhaps abort with Task Manager and maybe then get the error. I have tried all the skins, and the problem is the same. I have screenshots of the different states but these are over the size limits even when zipped.

                                                              The error logs show access violation or stack overflow errors. I have again run all the memory tests and diagnostics but no problems.

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                                                              • spwolf
                                                                spwolf conexware last edited by

                                                                you can send us screenshots to our email address…

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                                                                • TBGBe
                                                                  TBGBe @PA_Fan last edited by

                                                                  I have tried with zip files and can’t reproduce this.
                                                                  Opening using button, using explorer filelist, using recent.
                                                                  Closing or not closing zip before opening next.
                                                                  Reuse windows or not active.

                                                                  All OK.
                                                                  I wonder if the size of the zips (number of files in filelist) is causing this - have you tried with small zips to check?
                                                                  @PA_Fan:

                                                                  Using the modern skin, if I open a first zip I get a normal screen. If I then open a 2nd zip, the second display is corrupt, with two occurrences of the “Standard” box in the toolbar.

                                                                  Not sure what this Standard box is - do you mean the PA window title or something else?

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                                                                  • PA_Fan
                                                                    PA_Fan @TBGBe last edited by

                                                                    The zips are all different sizes from very small - 101kb- to 118,500KB.

                                                                    I get this problem less if I open files from the recent list rather than opening the folder with the Open button.

                                                                    After opening an archive, you have under Home the panels labelled Standard, Tools, Backup and Burner.

                                                                    In the phenomenon I refer to (I have sent screenshots by email-support ticket 6971) the Tools panel becomes filled with most of the elements of the Standard panel (but in a corrupt way) i.e. the panels displayed are Standard (Corrupted), Standard (corrupted), Backup and Burner. At this point it either locks up and has to be killed (with an App Error) or sometimes the exits work and PA exits with an App error thereafter

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                                                                    • TBGBe
                                                                      TBGBe @PA_Fan last edited by

                                                                      Ok, so filelist is not a problem.
                                                                      @PA_Fan:

                                                                      After opening an archive, you have under Home the panels labelled Standard, Tools, Backup and Burner.

                                                                      I understand what you are referring to now - the Ribbon.
                                                                      However, I have that layout of the ribbon before opening an archive!
                                                                      After opening it changes to Standard, Tools, File and File List.
                                                                      Whereas Backup and Burner “move” under the Tools ribbon.

                                                                      No other ideas, so let’s leave this with support (spwolf) now.

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                                                                      • PA_Fan
                                                                        PA_Fan @TBGBe last edited by

                                                                        I’ve now got PA 11.01.02 installed. However, this problem carries on happening, with the error being either a stack over flow or an access violation.

                                                                        I’ve analyzed the Dr Watson dump with Win Debug, but without an inside knowledge of PA this doesn’t really help me.

                                                                        I’m happy to send a copy of the .dmp file or of the Debug outputs if this will help anyone.

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                                                                        • spwolf
                                                                          spwolf conexware @PA_Fan last edited by

                                                                          @PA_Fan:

                                                                          I’ve now got PA 11.01.02 installed. However, this problem carries on happening, with the error being either a stack over flow or an access violation.

                                                                          I’ve analyzed the Dr Watson dump with Win Debug, but without an inside knowledge of PA this doesn’t really help me.

                                                                          I’m happy to send a copy of the .dmp file or of the Debug outputs if this will help anyone.

                                                                          i am sure you did already, but just to make sure - did you try deleting, manually, HKLM and HKCU\Software\PowerArchiver keys, and see if that makes any difference with completly default settings (do not change anything)…

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                                                                          • PA_Fan
                                                                            PA_Fan @spwolf last edited by

                                                                            I did try this, plus a cleanup with the Revo uninstaller as suggested elsewhere.

                                                                            I will try again.

                                                                            However, on looking at the HKEY_Local_Machine\software keys, I notice that there isn’t an entry for Powerarchiver (keys go from Policies to Program Groups, no PA in between).

                                                                            There is an HKEY_Current_User entry.

                                                                            Is this significant?

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                                                                            • TBGBe
                                                                              TBGBe @PA_Fan last edited by

                                                                              Probably not - I don’t have a PowerArchiver (or Conexware) HKLM_Local_Machine\SOFTWARE key either.

                                                                              Just HKeyUsers and HKCU.

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                                                                              • spwolf
                                                                                spwolf conexware last edited by

                                                                                you shouldnt have one :-)

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                                                                                • PA_Fan
                                                                                  PA_Fan @spwolf last edited by

                                                                                  I’ve Revo uninstalled PA, checked the registry to ensure all entries are gone (they are) and reinstalled and re-registered the latest version (11.01.02).
                                                                                  Beyond that I’ve done nothing else to change it (skins, prefs etc.)

                                                                                  I’ve then opened a lot of zips one after another, deleted some files from them, added some and so forth.

                                                                                  I have NOT had the “error on exit” with PA set up as delivered.

                                                                                  What do you suggest now? I could go through each customisation option one by one to see if any changes cause a recurrence of the errors, but I’m a bit short of time right now.

                                                                                  Please advise.

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                                                                                  • spwolf
                                                                                    spwolf conexware last edited by

                                                                                    yes - going through options will definetly show what is the cause of the issue.

                                                                                    Keep in mind that by simply deleting the reg key, you will reset all the settings, so you do not have to install/uninstall all the time.

                                                                                    thanks!

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                                                                                    • TBGBe
                                                                                      TBGBe @PA_Fan last edited by

                                                                                      @PA_Fan:

                                                                                      II have NOT had the “error on exit” with PA set up as delivered.

                                                                                      What do you suggest now? I could go through each customisation option one by one to see if any changes cause a recurrence of the errors, but I’m a bit short of time right now.

                                                                                      DO you “know” which options you had changed/activated - it might be caused by a combination, so if you can identify them all, maybe others could help identify the faulting set.

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                                                                                      • PA_Fan
                                                                                        PA_Fan @TBGBe last edited by

                                                                                        I think I’m getting somewhere.

                                                                                        The problem originates with archive comments.

                                                                                        1. If I open an archive with comments (given that the default is not to show comments when opening the archive) and pull up the comment by clicking the bottom bar icon, I can then change this to “enabled”. When I do so, the next round of identical test zip-opening iterations causes a PA hang necessitating process kill.
                                                                                        2. If I check the “Dock archive comments” box in Miscellaneous settings, then I get the exit error which in tests so far is a stack overflow.
                                                                                          Again, unchecking this and then retracing the archive opening etc. steps allows me to exit without error.

                                                                                        Machine processes/loading and other relevant factors are as they were when this first and thereafter arose.

                                                                                        I have a detailed list thus far of all settings and actions concerning the diagnostic process.

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                                                                                        • PA_Fan
                                                                                          PA_Fan @PA_Fan last edited by

                                                                                          I have now made all the changes to my settings and configuration of PA to make them as they were previously.
                                                                                          However, I HAVE NOT enabled Comment Docking or Comment display on archive open (these were enabled before).

                                                                                          I have tested all archives by opening each one at random, extracting files, deleting files and so on. The error hasn’t occurred again.

                                                                                          If I change the Comments settings, I get the errors noted in my last post. Ergo, I am sure that the problem lies with the handling of comments. I’m surprised that no-one else has encountered this!

                                                                                          TBGBe 1 Reply Last reply Reply Quote 0
                                                                                          • TBGBe
                                                                                            TBGBe @PA_Fan last edited by

                                                                                            Well I don’t use comments, so wouldn’t have come across this.

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                                                                                            • spwolf
                                                                                              spwolf conexware last edited by

                                                                                              thanks, checking it out

                                                                                              1 Reply Last reply Reply Quote 0
                                                                                              • spwolf
                                                                                                spwolf conexware last edited by

                                                                                                please check with updated release via web update or download page and let us know… thank you!

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                                                                                                • PA_Fan
                                                                                                  PA_Fan @spwolf last edited by

                                                                                                  I’ve downloaded 11.01.03 and installed it, and so far, so good - no app error on exit with the Comments options enabled.

                                                                                                  The screen refresh when leaving one zip and opening another is also greatly improved.

                                                                                                  Thanks.

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                                                                                                  • PA_Fan
                                                                                                    PA_Fan @PA_Fan last edited by

                                                                                                    I’ve given everything a good testing with as many permutations as I can manage, and it looks like this error is now well and truly fixed.

                                                                                                    Good work.

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                                                                                                    • spwolf
                                                                                                      spwolf conexware last edited by

                                                                                                      goodies, thanks for the report

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