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I’ve been dealing with an intermittent explorer.exe crash for 5-6 years now. It happens randomly and will usually occur multiple times within a single session of an hour or two on my machine when manipulating files through Windows Explorer. explorer.exe is the only thing that ever crashes, so it’s not hardware IMO. I’ve done all hardware diagnostics and RAM is good. I’ve even swapped out motherboards with different brand and even the exact same one and it still crashes. sfc /scannow indicates system files are fine. I’ve done multiple reinstalls of the OS with no positive results. This crashing has happened on Windows 7 64-bit and Windows 10 64-bit. It seemed to get more frequent with Windows 10 after upgrading last year. I’ve also been using PowerArchiver throughout that time period (upgrading over time with new releases). I recently disabled all non-Microsoft extensions via ShellExView and saw no crashes for about 10 days, which is really unusual. I turned back them all back on after 10 days and saw another explorer.exe crash within the hour. So I disabled all 32-bit extensions and saw another crash. Following that I disabled all the PowerArchiver shell extensions and haven’t seen a crash after a day of heavy usage manipulating files within Windows Explorer, which doesn’t happen for me. The crash dumps I’ve captured don’t seem to indicate PowerArchiver is involved but I have a hunch it has something do with PowerArchiver shell extensions. The system even feels smoother with the PA extensions disabled. Windows 10 reliability monitor always has the same type of problem:
Description Faulting Application Path: C:\WINDOWS\explorer.exe Problem signature Problem Event Name: BEX64 Application Name: explorer.exe Application Version: 10.0.17134.165 Application Timestamp: 4031a9f8 Fault Module Name: StackHash_e78e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: PCH_8D_FROM_ntdll+0x000000000009AA54 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 10.0.17134.2.0.0.256.48 Locale ID: 1033 Additional Information 1: e78e Additional Information 2: e78e327659b46c9a0c6916396b253cbf Additional Information 3: cebf Additional Information 4: cebf952c5db535ae7880488aafce55d9 Extra information about the problem Bucket ID: 1a57e4e784fbc735c231c68bd88581a9 (1311047270476906921)I know this is a very nebulous explanation but is there any way to link this up to PA shell extensions as the cause? I can provide the crash dumps and additional information if necessary.
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Good morning,
I have been using all compression programs for over 20 years, I have always found Winrar very easy to use when I create a self-extracting archive, even 7-zip is simple, “right click” and “create self-extracting archive”, because on powerarchiver it must be like this confused ?
It doesn’t just create the archive, it opens a page where I have to select the file again, what kind of archive, which folder to create it, etc … you should learn from your competitors how to make life easier! -
Converting an archive to .zip (using both the “Deflate (.zip, compatible)” and “Store” compression methods) always creates a .zipx file instead.
pa-convert-zip-1.jpg
pa-convert-zip-2.jpgUsing the “Store” method sometimes creates a .zip file; I have seen it happen just now, but I cannot reproduce it.
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Hi,
So refer this screenshot:
image_2020-12-30_115129.png
The properties panel that you see, is what I tried to compress, using PA, with following settigs:
Extreme Strong optimize
https://forums.powerarchiver.com/assets/uploads/files/1609079025475-image_2020-12-27_195344.pngThe process was stuck at 0% with no progress for over 8 Hours:
PA.png
Then the usual, clicking will make it go not responding.
So, I could not get the files compressed using PA.
I tried 7zip, and it worked, so that’s 1 issue.
PA shows incorrect original(before compression) size of total contents.
Refer the first screenshot.
folder’s size is shown correctly in 7ZIP
but not in powerarc.this happens with every archive, whether they are compressed in PA or not, whether it has only 1 file, or multiple files inside multiple directory.
Neither does the archive property panel shows original content’s size.
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Hi,
So my rig is as below:
CPU: Intel® Core™ i7-4720HQ CPU @ 2.60GHz (Turbo 3.7GHz)
RAM: 16 Gigs DDR3
Samsung SSD 860 EVO
Windows 10 pro for workstations x64, freshly installed on 22nd Dec 2020, and updated.
PA freshly downloaded on same day, so it’s 2021 x.x.62 versionPA Stuck.png
Issue and reproduction:
If you start a compression, and if it’s mid way anywhere or even started, and you try to cancel it, the window will get stuck there, another click or key press will make the window not responding, then, and more will make windows to collect logs for crash, and the process will be terminated by windowsOn the other hand.
If the process is mid way, and if you try to pause it, the compression, CPU utilization, RAM usage will stay/increase as if the compression if still going on, the whole process will take it’s course, instead of doing what we clicked on.
So, both pause and cancel buttons are useless.
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I recently installed PA 2021. But the PowerArchiver Starter, for my backups, keeps running at high CPU usage, I have to keep killing it, its running about 46% constantly.
I have Windows 10 Pro, 20H2, build 19042.662
Any ideas would be helpful.
Thanks
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Just installed 2021 v20.00.63
Now, when I add to queue, with or without using always use queue.
The powerarc starter opens up in notification bar.
and that’s it, no matter how many files I add to queue, no compression will start.
I also cannot double click or right click the icon.
If i end task for this, and disable queuing, compression works fine, just that I have to manually start individual tasks.
it’s quite ironic that you guys took whole year to fix one issue, in this versions, which completely broke the queuing feature.
Did you guys test it before releasing?
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Hi,
You can obtain the original file from here:
https://pcsupport.lenovo.com/in/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/80ej/59428436/cb32343883/downloads/driver-list/component?name=Power%20Management
For Lenovo Y50-70 win 7 x64 bit, power management, get lenovo energy management
Run the exe it will extract the installable drivers to C:\drivers
I tried to compress the whole folder using PA using following parameters:
Extreme, strong optimize.
image_2020-12-27_195344.pngThis resulted in negative compression.
However same file is compressed by 7zip alpha, with positive compression:
PA Negative compression.png
I understand that there are different algorithms, parameters used, and totally different software with unique sets of logics programmed, but see if compression algo can be optimized for such files.
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Over the last few months, I’ve been trying to track down the cause of a hanging bug in PA.
I have found a reliable test case (on my computer at least).I am trying to extract the folders/files from: https://github.com/codereader/DarkRadiant/releases/download/2.9.0/windeps.7z
By selecting both folders, then dragging over to a Windows Explorer window on another HDD.
I’m not sure what causes this but this just doesn’t do anything, progress bar appears, but nothing happens.
PA shows about 5% CPU utilization and I’ve left this going all night and it never does anything.
It doesn’t always happen, but this morning this is reliably failing for me.
The folder I’m dragging to is under Git source control, but this also happens when dragging into other folders also, but not always, sometimes it works.If I do a regular extraction and use the dialog box to select the location to extract to, that always works.
Windows 10 64bit Pro 20H2 (19042.630)
Ryzen 3900X
Anti Virus is built in Windows Security only.I captured a dump of the running process if that helps: https://drive.google.com/file/d/1WLzHG_fOAMtzGMMFLHlIElnQXhsoPyYd/view?usp=sharing
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I have just installed 2021, but seems to have similar issues to 2019. If you move the app between differen monitors (with different resolutions) the app does not automatically adjust accordingly, so on one monitor I have the app is too big for the screen, whereas on another monitor it only takes up a small fraction of the screen.
This was worse with 2019, where the fonts were totally screwed up, making the app unusable. This seems better in 2021, but still not working properly. -
Hi.
I have noticed after updating PowerArchiver through PatchBeam to 20.00.63, after the installer finished and I recheck for updates, it still tells me that I have version 20.00.62 installed and prompts to download 20.00.63 again.
This also happens when I install from the offline setup file powarc200063.exe ( https://powerarchiverdl.cachefly.net/2021/powarc200063.exe ). It still installs version 20.00.62 and the process goes over and over again.
Also, in PowerArchiver About screen I see version 20.00.62 but in Programs and Features in Windows 10, version 20.00.63 is displayed as being installed.
Can someone check and see if they experience similar behavior?
Thank you!
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When I double click on a file within an archive the file gets temporarily extracted to being opened with the external program. When I now go back to the windows explorer and want to open another archive while the file from the first archive is still being extraceted, a new window of power archiver opens and immediatly closes. It opens and closes the new window repeatedly until the extraction of the file from the first archive is completed.
I use the option that power archiver opens a new tab when another archive is opened.
This happend with version 20.00.60. I wanted to update it to 20.00.63 as shown in the update window but it just updates to 20.00.62. It still shows that 20.00.63 is available but never seem to update to that version. The bug still exists though.
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I have some large zip files (~ 40 MB) with a lot of html files. When I double click on one of them in the archive, it takes a long time (eg 20 sec) for the file to be extracted and opened in the browser.
I am using version 19.00.59.
I discovered that the root cause of the problem is that all the files in the archive are extracted to the temporary dir before the selected file is launched.
It does not appear to happen with other file types (such as pdf) nor when dragging a html file into the browser.
I think I recall this issue being raised by someone else, but could not find it.
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On PowerArchiver 2021 (20.00.60) and windows 10, Both options in the windows explorer shell extension, “Compress to …zip” and “Compress to …zipx” create a .zipx file. ¿Its this intended?
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Hello there,
I was installing-uninstalling and reinstalling PA 2021 due to another bug when I noticed a minor popup “bug” if it is considered a bug, regarding application association with recommended formats.
During PA installation you get to choose those options
Installation 1.pngI have ticked Associate PA with recommended formats
Installation completes and when you open PA the defult theme is Windows Ribbon.
When I changed it to Classic Theme, PA restarts for changes to take effect and then I get the below popup (Sorry I have a greek system)
It asks: Do you want PA to associate with recommended formats now?
Options: Associate for all users and Never show again.
Popup 2.pngI could swear that once I was changing themes and icons all the time to see which one I prefered and also toggling PA.exe to run as admin and windows compatibility mode and got this popup twice or tripple times.
Well this one does not bother me at all, I just posted it for the records if needed! -
If I the Configuration > View > Standard > Disable Tabs option is checked, when double clicking inside archives on files supported by the internal viewer (PDF, JPEG etc.) they are opened in associated application rather than on a new tab in PA internal viewer, which is expected behavior.
Next, if the Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking on archives associated with PA in Explorer they are opened in new PA instance when there is another one already running, which is expected behavior.
But when Configuration > View > Standard > Disable Tabs option is checked AND Configuration > Miscellaneous > General > Reuse PA Windows is unchecked, when double clicking inside archives on archive files they are opened in the same instance of PA with no way to get back to the parent archive. I would expect, that when the user doesn’t want to use tabs AND want to use multiple PA instances, that in such case double clicking on archive located inside another archive, the second one would open in a new PA window. -
I’ve made the sections of the output bold to indicate where the typo is.
Version 7 output
Commands:a : add files to archive (default)
u : update files to archive
h : freshen files in archive
m : move files to archive (files only)
d : delete files from archiver : recurse subfolders
Version 9 output…
p|P : store relative Pathnames|store full Pathnames
PP : store full Pathnames including drive
c[0,1,2,10,11,13,15,17,19,l,p,w,b,d,z] : set compression level
(0 - store; 1 - normal ; 2 - maximal)
(10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
(l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
(z - use optimized compression method based on file exstension)
g : create Solid archive (7Z format only)
Commands:a : add files to archive (default)
u : update files to archive
h : freshen files in archive
m : move files to archive (files only)
d : delete files from archiver : recurse subfolders
P : store full Pathnames
PP : store full Pathnames including drive
p : store relative Pathnames
c[0,1,2,10,11,12,13,14,15,16,17,18,19,u,l,p,w,b,d,z] : set compression level
(0 - store; 1 - normal ; 2 - maximal)
(10 - store, 11 - super fast, 13 - fast, 15 - normal, 17 - max, 19 - ultra
(l - use LZMA, p - use PPMd, w - use WavPack, b - use BZIP2, d - use Deflate
(o - use LZMA2
(u - use pLZMA4, f - use ZSTD, k - use PPMd_sh, e - use Deflate64
(z - use optimized strong compression method based on file exstension)
(x - use optimized fast compression method based on file exstension)
(m<filters|methods> - use custom set of filters and methods for .PA archive
y[r|b|d|x|p|d] - filters reflate, bcj2, x64flt, rep, delta
ypc<size> - custom rep c size
ypm<size> - custom rep mem size
yrx<size> - custom reflate zlib level (1-9)
yt{x} - number of threads
ya - debug mode
mt : set multithreading on
g : create Solid archive (7Z format only) -
I’ve found a bug when extracting files from a 7ZIP file, specifically when you tell PowerArchiver to extract only some files and folders from it. This is where the bug exists. You can tell PowerArchiver to extract only certain files but then it proceeds to extract the whole file and not just what you wanted.
Can't run files with double-click
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Until PowerArchiver 8.80 I could run for example a .htm file inside a ZIP or RAR archive and it would be displayed by the associated application. But with PowerArchiver 9.0 this feature is broken. I double-click on any file and it will do nothing, to open any file I have to use the View button and the associated application.
No error messages are displayed, but I can see the unpacking progress bar working.
I’m using PowerArchiver 9.0 Final under Windows XP SP1. -
Can anyone help me with this issue?
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We need more information:
- what is your temp folder (you can see it from Options -> Configuration -> Folders)?
- what your Windows language and default keyboard language?
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We need more information:
- what is your temp folder (you can see it from Options -> Configuration -> Folders)?
- what your Windows language and default keyboard language?
My temp folder is C:\DOCUME~1\David\DEFINI~1\Temp
My Windows language is Portuguese (Standard) and the keyboard language is also Portuguese.
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Thanks!
The bug will be fixed in release v9.00.32.
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Thank you. I was getting crazy with this bug. I hope you release the new version soon.
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Thank you. I was getting crazy with this bug. I hope you release the new version soon.
You can download the newest version over our website or through web update.
thanks!
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You can download the newest version over our website or through web update.
But that is still 9.00.31 (16/07/2004)?
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:eek: I did check before posting …
Honest…
:cool: -
I tested the new build 32 and I can confirm that the bug REMAINS, it has not been fixed. Can you look at the problem again?
Thank you.
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works fine with the issue we found… what is exact/full path to your temp folder?
Try changing your temp folder to “C:\test” and see if that works.thanks1
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Doesn’t work either by changing the Temp folder. I’ve tried different temp folders and no luck. It must be something else you’ve done with the 9.0 version, because until the 8.80 version I never had this problem.
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what is the name of your file your trying to duble click and its size and format.
Could it be that your associations in windows has changed or been messed up by another program. i can not replicate this problem.
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It occurs with any file no mater the name or type, inside any archive (RAR, ZIP, 7Z…).
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It occurs with any file no mater the name or type, inside any archive (RAR, ZIP, 7Z…).
What else do you have running at the same time?
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I have running: Norton AntiVirus 2004 (I already tried disabling, but no luck, the problem remains) and WinGate proxy software.
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try powerarchiver in safe mode if this works then it is something in your startup files that is causing this. or something that you load once windows starts.
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have you thought about also if powerarchier in windows safe mode does not work then that your registary is corrupted? run scanreg and see if that is the case also scandisk
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I will try in safe mode and will post results. I don’t think the problem is with the registry because if I uninstall version 9.0 and install the 8.80 it works fine. Then I uninstall the 8.80 and install the 9.0 again and the problem is back. It occurs only with the 9.0 version (including betas).
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I found that when I double-click in the file it really extracts it to the temporary folder (I’ve checked) but then it doesn’t open it with the associated Windows application.
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We have changed way of updating things in 8.8 and then in 9.0. We will have to check why doesnt it work for you now since we cant reproduce it and nobody else reported it yet, so we can not point out the issue.
thank you,
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Thank you. Please check it out.
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Finally I found what was causing the bug. If I disable the “Ask to update if the file has been changed” option, PA2004 will not open files with double-click. Is this a normal behavior? I’m asking this because viewing a file won’t do any changes.
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Hmph,
well thats the cause, but I dont see why it doesnt work on your computer while it works everywhere else. From version 8.8 we monitor the temp folder for file change, so if PA detects that you have saved the file it will ask for update. Before 8.8 we did it differently and that caused problems with half of the people using.
We even changed the monitoring code between 8.8 and 9.0.
thanks,
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Finally I found what was causing the bug. If I disable the “Ask to update if the file has been changed” option, PA2004 will not open files with double-click. Is this a normal behavior? I’m asking this because viewing a file won’t do any changes.
Sorry, spwolf - I can confirm this under Win98 (English) PA9.00.33 :(
Opening Tutor.zip and double-clicking file3.txt - nothing happens :confused:I never disable “Ask to update…” so hadn’t tried it before
Good Catch joakim_46
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Sorry, spwolf - I can confirm this under Win98 (English) PA9.00.33 :(
Opening Tutor.zip and double-clicking file3.txt - nothing happens :confused:I never disable “Ask to update…” so hadn’t tried it before
Good Catch joakim_46
ah, I have not read the post properly… So it happens when ask for update is disabled? GREAT! No reason to be sorry, important thing about bugs/issues is that we can reproduce them, so it really is much better if we can reproduce it easily (e.g. happens to everyone) than if we cant… Of course, as long as it is nothing too silly :-).
thanks both of you,
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I never though the problem was caused by this option, but I always disabled it :) Glad you can reproduce it. Lets hope you fix it in the next release.
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I have checked this with the sample zip supplied and found that the file does work even with this ask to update on and off.
I’m using windows 98 se and have 64mb ram
if thats any help. it could be that they installed something or something has taken over the txt file that powerarchiver has difficulty opening when you double click a file. we had this problem before witha program called ultra edit notepad replacement
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Strange, doesn’t work on Win2k either (for me).
I tried both the txt files (Textpad) and the bmp file (Irfanview).
I also tried a pdf file (inside a zip) - the status bar appears to show extracting, but Reader is not launched :confused: -
Dont worry, we will check it out and see…. It is not related to any issues from before, since this feature was completly redone in 8.8 and 9.0.
thanks,
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Strange, doesn’t work on Win2k either (for me).
I tried both the txt files (Textpad) and the bmp file (Irfanview).
I also tried a pdf file (inside a zip) - the status bar appears to show extracting, but Reader is not launched :confused:That is what I got, but now with the build 33 and the ask to update option disabled, I managed to get a workaround.
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That is what I got, but now with the build 33 and the ask to update option disabled, I managed to get a workaround.
I think you meant workaround with “Ask to update option enabled” not disabled :p
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I think you meant workaround with “Ask to update option enabled” not disabled :p
Yes, you’re right :p
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I have no problems and i’m using windows 98 se so it must be a specific problem can you use the ctr alt del key and write down what it sayes and post it here that way we can identify the problem. does it work ok in safe mode? if it does its probably something that is running.
do you have norton products antivirus products firewalls etc.
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I have no problems and i’m using windows 98 se so it must be a specific problem can you use the ctr alt del key and write down what it sayes and post it here that way we can identify the problem. does it work ok in safe mode? if it does its probably something that is running.
do you have norton products antivirus products firewalls etc.
Not sure what you are looking for (happens in both Win98 and Win2k).
Antway attached is screen dump of Win98 about screen and the Task Manager.Running AVG anti-virus (Avgserv9)
on a laptop (with PS2 mouse - Ocbtray/Point32).Note : Win2k machine is a desktop and has Trend (instead of AVG); shows same problem.
However, both Win98 and Win2k are English version if that has an influence.
(Although Joakim has WinXP / Portuguese).Very strange that you cannot reproduce it. Maybe you have a different fault?
Edit: forgot the smiley :D
“Maybe you have a different fault?” should have been a joke! -
have you tried this in safe mode?
If it works in safe mde then its a program at start up.
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:rolleyes: Problem occurs in Safe Mode (Win98) as well !
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this is very strange as i do not get it and i have windows 98 se
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I am also experiencing issues with Power Archiver hanging when double clicking on files in zip archives to view them.
I have found that as files in the archive are opened by double clicking them, Power Archiver creates sub directories in the Windows Temp directory with names ending with numbers in the range 0 to 99.
It appears that the file to be opened is extracted into one of these sub directories prior to launching the associated application. Once 100 sub directories have been created, Power Archiver hangs when double clicking on a file to open it.
Cleaning out the Windows Temp directory seems to allow Power Archiver to create new sub directories and launch files as expected. I have done this several times now and it resolves the issue every time.
I am running PA 9.00.33 on Windows XP.
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oh, thanks - thats a good catch too, who would think that someone would open so many files before closing PA (folders are deleted after you close and open PA again).
thanks,
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p.s. You guys should do any other testing on opening files when “ask for update…” option is disabled, we will check it out so dont spend too much time on it, it should be pretty clear what the issue is.
thanks!
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Has any of you installed ultimatezip lately there latest beta version has exactly this bug.
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Ultimate Zip - no, never played with it.
Not sure I understand how PA “Ask to update option” DISabled would be affected by other programs.
Still, when checking compression formats I did play with other utils (for sqx and yz1).
Sqx is almost as good as 7z, but yz1 is not useful (for my needs) so uninstalled that one.At the moment (on Win98) I have 7-zip, sqx, RAR & Ace utilities - but only PA shows this problem.
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p.s. You guys should do any other testing on opening files when “ask for update…” option is disabled, we will check it out so dont spend too much time on it, it should be pretty clear what the issue is.
thanks!
Tutor.Zip
If it helps, PA does create the file in the temp directory.
By double-clicking the file in the temp directory, the program is launched - so the extract part is functioning OK.PA just does not “launch” the associated application (Txt : Notepad / BMP : IrfanView etc).
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i do not get this problem sand i’m using the latest pa and windows updates. so i recond it is somethjing to do with your set up what drives do you have what ram what chip set do you have pentium .
it could be some5thing you’ve installed that has affected the registary.
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Thanks!
The issue with “Do not ask for update” feature and opening files will be fixed in next release.
Also the limit of opened files has been increased to 1000.
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Thanks Ivan.
PS Welcome back - hope you had a good vacation :D
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Hi,
here is the latest TEST version, 9.00.34 with fix for this bug. Please let us know if it fixes the issue and if you notice anything else at all. You can install this version over the last one and restart your computer.
Download TEST version 9.00.34:
http://www.powerarchiver.com/test/powarc90034.exethank you!
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Hi,
here is the latest TEST version, 9.00.34 with fix for this bug. Please let us know if it fixes the issue
Fixes this problem (for me on Win98).
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The problem is fixed here too. Good work.