Installer problem

[James002]

Earlier this day, I have upgraded my PA from v. 9.62 to the newest 9.63.01 version. Since then, I can´t use shell extensions because it keeps doing odd things.

An example: I just right-click on a zip archive and select the “extract here” option. The extracting process suddenly stops at 0% with this error:

“Access violation at adress 006EDD5E in module POWERARC.EXE. Read of adress FFFFFF.”

If I open an archive in the main program browser window and want to extract it from there, everything is just fine.

–

The next problem is when I want to create an archive using the shell extensions (I tested both ZIP and 7-Zip formats). If I select a any file or folder and then click on the “Compress with options” feature, the dialog which should normally appear just blinks on the screen for like 0.5 sec. or so and is gone. If I want to compress something directly and choose “Compress into filename.zip” the window where the progress of creating the archive could be seen also disappears in about 0.5 sec. and NO archive is created.

I tried to reinstall the whole app. and also installed the hotfix avilable on this forum, but no success.

I use latest english version of PA 9.63.1 and english Windows XP SP2.

Thank you for any advice you could give me.

[spwolf]

Hi,

Can you check what is the date on shell extensions dll in your PA folder?

thanks,

[James002]

Well, it shows that it was last modified on:

Friday, July 21, 2006, 8:09:00 PM

Version: 9.6.1.3

[spwolf]

and all of the other files as well? Did you possibly install PowerArchiver in different folder or did you upgrade over old version?

Anyone else having similar issues? I cant reproduce it on our test computers.

thanks,

[James002]

I have installed over the old version. When the setup finished, I was asked to restart my computer, which I did.

After I had discovered this issues, I also removed PA completely and scanned registry and system for any parts that might have been left behind and I think I removed all of them. I restarted computer again and made a clean install but it didn´t help.

And the date and version of POWERARC.EXE exactly matches that of PASHLEXT.DLL.

There´s one more thing I´ve discovered. If I use shell extensions to encrypt a file, it works fine. It just seems that the “Add to archive” dialog and the “Progress” dialog aren´t working.

[spwolf]

does it happen with all archives or only some? What happens if you create brand new archive, with single file in it… does it work or?

thanks,

[spwolf]

James - try doing same operations you have issues with in C:\

does it work?

thanks,

[James002]

Ok, I´ve just created a test archive (ZIP) with only a single small txt file in it. It works only if I use Power Archiver´s main window to extract. (I double click the file, PA opens and then I click “Exctact” on the main toolbar). This way, it works w/o problems. But once I use shell extensions, it spits out the same error “Access violation at adress…”

James - try doing same operations you have issues with in C:\

Sorry, but could you give me some example, like what kind of issues within C:\ could it be?

[James002]

Well…this is interesting. I removed PA once more and made next clean installation. This time, I touched nothing in the progrm settings, didn´t even register it and just tried to add a single file into a ZIP archive using shell extensions. And it worked!

Then, I went step by step, configuring PA´s options and settings and every time I changed something, I checked whether shell extensions work or not. And I´ve discovered something. These problems occur right after I change the location of PA´s Temp folder (I don´t use the default). With the older version it had worked fine though.

[spwolf]

@James002:

Well…this is interesting. I removed PA once more and made next clean installation. This time, I touched nothing in the progrm settings, didn´t even register it and just tried to add a single file into a ZIP archive using shell extensions. And it worked!

Then, I went step by step, configuring PA´s options and settings and every time I changed something, I checked whether shell extensions work or not. And I´ve discovered something. These problems occur right after I change the location of PA´s Temp folder (I don´t use the default). With the older version it had worked fine though.

what is location of the temp folder you like to use?

thanks,

[James002]

what is location of the temp folder you like to use?

I use C:\Temp for most programs, including PA. Nevertheless I tried randomly created folders too and it didn´t work either. Once I used regedit and deleted the values containing the info on current Temp folder, it worked perfectly, w/o next re-installation.

[spwolf]

@James002:

I use C:\Temp for most programs, including PA. Nevertheless I tried randomly created folders too and it didn´t work either. Once I used regedit and deleted the values containing the info on current Temp folder, it worked perfectly, w/o next re-installation.

hmph, C:\Temp works great for me.

But hey, as long as it works for you know :-).

thanks,

[James002]

I don´t know what could be wrong. But yeah, as long as it works for me, it´s all good :-)

Anyways, thank you for your time!

[Knacki99]

Hi,

I have the same problem with the shell extensions. I just do not get any error messages. If I use the “Compress to xxx.zip” I get a ghosty image of the adding files dialog for half a second or so. I assume PA crashes.

I have already tried the engine update. I run Windows XP SP2 Pro english. english PA. Updated directly over 9.62.

Any news on this buggy behaviour???

[spwolf]

what is your temp folder?

Did you try compressing single file in C:?

[Knacki99]

My temp folder was c:\working.

After restoring the default distribution values via the menu PA worked fine.

[Banquo]

I am also experiencing this issue and can confirm that it involves the temp file location. I was having the exact same problems, the access violations and non-working shell extensions. After reading this thread I changed the temp file location back to the default and it worked fine.

For those who want to use a different temp file location I believe as a workaround you can set it in the Windows TEMP environment variable and leave the location field in PowerArchiver blank. Everything should work then.

Hopefully they will fix this bug in the next release. :)

[spwolf]

hm, problem is that it works fine here.
Where did you guys install PowerArchiver to? C:\ drive or?

thanks,

[spwolf]

can anyone of you switch back to custom folder, and see if it works? If it does not, export your PA registry settings and attach them to the thread?

thanks!

[James002]

Well, I changed back to C:\Temp, does not work.

Here is the reg file (I´ve changed the extension to the txt because this forum doesn´t support reg files).
attachment_p_7775_0_pa.txt

[spwolf]

@James002:

Well, I changed back to C:\Temp, does not work.

Here is the reg file (I´ve changed the extension to the txt because this forum doesn´t support reg files).

exact settings here work.

Now, where is your PA installed and where is your Win XP installation?

thanks,

[James002]

PA - C:\Program Files\PowerArchiver

WinXP - C:\Windows

[Amigage]

I also have big problems with the context menu in the last version 9.63.01
Today I installed the last official version about my existing version.

Windows XP
Program Folder: C:\Programme\PowerArchiver
Temp Folder: C:\Dokumente und Einstellungen\amigage\Lokale Einstellungen\Temp\

My problems:
I take some files and drop it over an existing zip file. Normally Powerarchiver did overwrite the existing files. Today the message follows:
“Fehler beim Schreiben der Datei. Laufwerk voll”
maybe in english: “Write error. Drive full”
The existing file is deleted.

I have 21 GB free on drive.

So I changed the temp folder to “D:\Temp” and tried it again. If i drop a file over an existing zip file nothing happens. No message, no adding the file. The Zip file still exists.

The same problem appears if I use the main window. I click new, give a filename, select some files to add and the I get the error message:
“Fehler beim Schreiben in Datei. Mögliche Ursachen: Datenträger voll, kein Schreibzugriff, Laufwerk nicht bereit, Datenträgerfehler”
mabe in egnlish: “Error during the writing in file. Possible causes: Data medium fully, no write access, drive assembly not ready, data carrier errors”

I hope it helps…

Sorry for my poor english.
Amigage from Germany

I attached my registry settings.
attachment_p_7778_0_pa.txt

[spwolf]

thats zip engine issue, check top post of this forum and download the update please.

thanks!

[spwolf]

@James002:

Well, I changed back to C:\Temp, does not work.

Here is the reg file (I´ve changed the extension to the txt because this forum doesn´t support reg files).

ok, I am able to reproduce it now… now we can check it for next update on monday!

thanks,

[Amigage]

@spwolf:

thats zip engine issue, check top post of this forum and download the update please.

9.63.01 - Hotfix
Great, it works and the problem is solved :cool:

[Banquo]

This post is deleted!

[Banquo]

I installed the hotfix, it did not fix the temp folder problem however. I still get access violations and non working shell extensions if I change the temp location to anything else. I have the program installed to the default location (C:\Program Files\PowerArchiver) and have made no other changes.

[spwolf]

@Banquo:

I installed the hotfix, it did not fix the temp folder problem however. I still get access violations and non working shell extensions if I change the temp location to anything else. I have the program installed to the default location (C:\Program Files\PowerArchiver) and have made no other changes.

hotfix solves different problem, this temp folder problem will have to be solved via new version…

[spwolf]

please try latest version from the website and see if it works…

thanks,

[James002]

Hereby, I can confirm that the new version works flawlessly!

Thank you for the quick analysis of the problem and the new, fixed version.

[Keith Weisshar]

Spywolf, can you take the hotfix offline since a new 9.63.02 version has been released.

[spwolf]

@Keith:

Spywolf, can you take the hotfix offline since a new 9.63.02 version has been released.

what hotfix?

:-)

[Keith Weisshar]

The one for 9.63.01 that replaces the zip engine for NTFS.

[Tahzis]

Good news

[Amigage]

I have a problem if I want to delete a single file from a zip file. The same error appears: “No space left on volume”. The zip-File was renamed with a temporary name like “G7a01644”

I can rename it to the original filename and the zip file is valid and the selected file is deleted.

Whats wrong?

Best regards
Amigage

[spwolf]

@Amigage:

I have a problem if I want to delete a single file from a zip file. The same error appears: “No space left on volume”. The zip-File was renamed with a temporary name like “G7a01644”

I can rename it to the original filename and the zip file is valid and the selected file is deleted.

Whats wrong?

Best regards
Amigage

well, what version of PowerArchiver are you using?

[Amigage]

I use Version 9.63.01 with the Hotfix from 24.07.!

DZIPS32.DLL = 6.0.0.5
DUNZIPS32.DLL = 6.0.0.5

Best regards
Amigage

[spwolf]

please use the latest version from our website and see if that works.

Other than that, is the zip file read only possibly? Try with some other zip archive (possibly completly new archive) and see if it works.

[Amigage]

Now I installed the latest version, restarted the system.
But the problem is still alive :-(
If I want to delete a file from a zip archive, PA can not rename the zip archive to the original name.

This problem appears also with different zip archives and new archives. The files don’t have the flag “read only”.

Best regards
Amigage

[TBGBe]

@Amigage:

If I want to delete a file from a zip archive, PA can not rename the zip archive to the original name.

This problem appears also with different zip archives and new archives. The files don’t have the flag “read only”.

I cannot reproduce this problem.
Using windows explorer select a zip file.
Double-Click to open in PA.
Select a file and press "Delete"in Toolbar.
Works fine :confused:

Can you provide more details of what you are doing?
Size of files (Zip and uncompressed).
How much free disk space (is you temporary folder on the same drive as the Zip file)?
Try a quick test, make a copy of “Tutor.zip” from PA program directory - can you delete a file from this?

[Amigage]

@TBGBe:

Can you provide more details of what you are doing?
Size of files (Zip and uncompressed).
How much free disk space (is you temporary folder on the same drive as the Zip file)?
Try a quick test, make a copy of “Tutor.zip” from PA program directory - can you delete a file from this?

The temporary folder is on the same drive as the program ( C:\ ). My drive has 15 GB spaces left.

:confused: :confused: I tried it with the tutor.zip and all is okay. I tried it with an Zip Archive on drive D:\ sometimes it works, sometimes it doesn’t work.

I believe, the problem appears if I want to delete files from the archive when also installation programs are in the zip archive, like setup.exe

I hope, you understand what I mean.

Best regards
Amigage

[spwolf]

@Amigage:

The temporary folder is on the same drive as the program ( C:\ ). My drive has 15 GB spaces left.

:confused: :confused: I tried it with the tutor.zip and all is okay. I tried it with an Zip Archive on drive D:\ sometimes it works, sometimes it doesn’t work.

I believe, the problem appears if I want to delete files from the archive when also installation programs are in the zip archive, like setup.exe

I hope, you understand what I mean.

Best regards
Amigage

do you have any smaller archive we can check out and see if it works on our computer? You can attach it to t he forums.

[spwolf]

1. what happens when you want to add files to that archive?
2. If adding works, try “repairing” the archive via repair tool and then see if deleting works.

Is there any way you can check “ownership” of the files? To see if possibly they are owned by another user.

And are you doing it under admin account?

thanks!

[Amigage]

@spwolf:

1. what happens when you want to add files to that archive?

No problem.

@spwolf:

2. If adding works, try “repairing” the archive via repair tool and then see if deleting works.

The files in zip archives are okay.

@spwolf:

Is there any way you can check “ownership” of the files? To see if possibly they are owned by another user.

No I can’t.

@spwolf:

And are you doing it under admin account?

Yes, my account is an admin account with all rights. Till the last update to 9.63 all functions are okay. it was possible to add and delete files to/from archive files without problems.

The zip archive with the problems is minimum 106 kB (with file setup.exe)

Please download it from http://www.leipzig-info.net/heiko/test_PAFixed.zip

Please delete the txt-file in zip archive and then the file setup.exe. Please try it several times.

[TBGBe]

@Amigage:

Please download it from http://www.leipzig-info.net/heiko/test_PAFixed.zip

Please delete the txt-file in zip archive and then the file setup.exe. Please try it several times.

Done that - still no problems (for me) :confused:

[guido]

I also have no problems with the file. Is this the only file that has problems?

Guido

[spwolf]

can you try resetting your settings back to default (under Options), and see if that works? It might be specific to certain setting you have.

thanks,

[TBGBe]

Wild guess (because of exe file) - do you have active scanning by an Anti Virus which could “lock” the temp file??

[Amigage]

@TBGBe:

Wild guess (because of exe file) - do you have active scanning by an Anti Virus which could “lock” the temp file??

This could be possible. I have running an active antivirus program called “Panda Titanium 2006 Antivirus”.

But I can’t believe that this program is the cause for the problem. Till 9.63 I didn’t have any problems with deleting files from zip archives.

Now I will do reset the configuration of PA and will tell you the results.

[spwolf]

@Amigage:

This could be possible. I have running an active antivirus program called “Panda Titanium 2006 Antivirus”.

But I can’t believe that this program is the cause for the problem. Till 9.63 I didn’t have any problems with deleting files from zip archives.

Now I will do reset the configuration of PA and will tell you the results.

yeah, try that and then try disabling AV and see if it works.

thanks!

[Amigage]

If I disable my AV it seems to work!!!

[spwolf]

@Amigage:

If I disable my AV it seems to work!!!

maybe report the issue to AV maker? They usually fix these issues…