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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho giĂ  contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalitĂ .

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha piĂš le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    UNSOLVED PA 19.00.57 crashes Firefox 69.0.1 in module pashlext64.dll | UserCallWinProcCheckWow

    Tech Support
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    • 2
      2Flo last edited by 2Flo

      Hi.

      While using Firefox it was sometimes crashing without error.

      Today it happened again and i decided to look at an error log produced by Mozilla Firefox. I also sent the report to them.

      The crash in Firefox seems to be related to PowerArchiver 19.00.57 in module module pashlext64.dll | UserCallWinProcCheckWow

      Please see Firefox report below:

      https://crash-stats.mozilla.org/report/index/e931f51c-0d3e-4d99-8ec7-ecb440190925

      Hopefully this could help you pinpoint the issue.

      Thanks a lot! 🙂

      1 Reply Last reply Reply Quote 0
      • RJWaring
        RJWaring last edited by

        Hi, can you confirm if you have seen any more instances of this? and if so what you were doing when it occured?

        1 Reply Last reply Reply Quote 0
        • M
          Mili conexware last edited by

          nice to see you @RJWaring :)
          Yes, what @RJWaring mentioned, was this a one-time error or a constant error?
          To help us reproduce it, is there a specific operation you were doing which created the error.

          I use Firefox as my browser of choice, with PowerArchiver installed and have not run into it, but we would gladly like to reproduce it.

          Thanks!

          1 Reply Last reply Reply Quote 1
          • 2
            2Flo last edited by RJWaring

            am very sorry but I could not find a predictable pattern up to now.
            I know it happens sometimes and not just one time for now.
            As soon as it happens again I will try to grab more contextual information and try to send you the info.

            It generally happens when I try to access the context menu (since then is when the DLL is loaded in memory I guess), but for more than this I will need to dig up.

            Thanks for your input

            1 Reply Last reply Reply Quote 0
            • 2
              2Flo last edited by RJWaring

              I will also wait for Mozilla team to answer, maybe this bug is related to their browser.
              The error report in the link was generated by Mozilla.

              If you have a debug mode for PowerArchiver I will try to enable it and as soon as the problem appears again I can send you the details.

              The only pattern I have noticed is that the error appears after some time while Firefox is running and multiple tabs have been opened and closed.

              1 Reply Last reply Reply Quote 0
              • 2
                2Flo last edited by

                This post is deleted!
                1 Reply Last reply Reply Quote 0
                • RJWaring
                  RJWaring last edited by

                  Hi 2Flo,

                  Can i ask what Operating System you are using? and the build?

                  You have given a reasonable amount to go off, let me break it down and provide you with some feedback/advice.

                  1. Latest Firefox Release
                  2. Crash occurred when you had multiple tab’s open
                  3. impacted a 64bit Dll (Which is a shell extension handler)
                  4. The issue doesn’t occur all the time.

                  Answer
                  You have more than likely suffered the well known “Memory Leakage” issue in Firefox. However, this error is not limited to just Firefox it has been known to occur in IE 11 as well.

                  I have included a link from Firefox that discusses this topic and how to diagnose and fix it in detail so hopefully that may be helpful.

                  Lastly, its worth considering that it could also be caused by background handlers such as a Anti-Virus that hasn’t processed it quick enough and thus caused a lock to occur , meaning any other application trying to read to it times out and hangs.

                  To exclude the anti-virus, try adding the DLL or the whole PowerArchiver folder as “Safe” and don’t do active scanning for anything in that folder. - Before you do that, just run a in-depth detailed scan of it 1st to exclude any chance of their actually being a virus etc.

                  Firefox Memory Issue
                  https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources

                  It’s also worth checking your Operating System is up to date (sounds daft but it can help with shell extensions and DLLs using windows shell)

                  Kind Regards,
                  RJWaring

                  2 1 Reply Last reply Reply Quote 1
                  • 2
                    2Flo @RJWaring last edited by

                    Hi.

                    I am using Windows 10 build 18362.387 x64

                    RJWaring 1 Reply Last reply Reply Quote 0
                    • RJWaring
                      RJWaring @2Flo last edited by

                      Thanks we will be keen to hear from you once you have rebuilt your vm.

                      1 Reply Last reply Reply Quote 0
                      • 2
                        2Flo last edited by

                        Hi.

                        As an update, I see that this module is related to the crash of explorer.exe as well.

                        Usually happens when I try to use the right click on an item or the “Open Location” feature from Firefox.

                        This report is all I got at the moment:

                        887b6483-7d05-4e2d-a139-2be32115201c-image.png

                        M 1 Reply Last reply Reply Quote 0
                        • 2
                          2Flo last edited by

                          As I am not sure exactly how I can collect logs and from where, if you can describe the steps for data collection that can help me, it would be very much appreciated (if you need any data to analyze of course).

                          1 Reply Last reply Reply Quote 0
                          • 2
                            2Flo last edited by

                            Also, until further notice I will disable PowerArchiver Shell extensions for now.

                            I would like to help, so if you could provide me with some info, test cases or anything, I can re-enable them to test it only and send you the results.

                            Otherwise I will keep them disabled to try and prevent explorer.exe from crashing so often.

                            1 Reply Last reply Reply Quote 1
                            • M
                              Mili conexware @2Flo last edited by

                              @2Flo said in PA 19.00.57 crashes Firefox 69.0.1 in module pashlext64.dll | UserCallWinProcCheckWow:

                              Usually happens when I try to use the right click on an item or the “Open Location” feature from Firefox.

                              Would like to be able to reproduce this. Where is this option located? I’ve looked but could not find it. Is it part of an extension?
                              Let us know a few steps that will help us reproduce and we’ll give it a try. Thanks!

                              1 Reply Last reply Reply Quote 0
                              • 2
                                2Flo last edited by 2Flo

                                Hi.

                                You could try the folder icon inside the Libraries / Downloads window:

                                The Download arrow icon will appear on the upper right once a file has started to download.

                                alt text

                                alt text

                                1 Reply Last reply Reply Quote 0
                                • 2
                                  2Flo last edited by

                                  Regarding right-clicking, this second scenario can be tested inside Explorer with any file you choose, provided that PowerArchiver shell extension is activated on the system.

                                  Again, sorry for the inconvenience, but i haven’t got too many details that can help me pinpoint the cause of this issue. It appears to happen randomly.

                                  1 Reply Last reply Reply Quote 0
                                  • 2
                                    2Flo last edited by

                                    If there is any way I could export the error reports somehow in a form of log…

                                    Do you know if it’s possible? hopefully you can find some information in there.

                                    p3.png

                                    p4.png

                                    spwolf 1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware @2Flo last edited by

                                      @2Flo unfortunately that does not help.

                                      BUT

                                      we will have a new version of dll soon, so you can check with that specifically.

                                      spwolf 1 Reply Last reply Reply Quote 1
                                      • spwolf
                                        spwolf conexware @spwolf last edited by

                                        @spwolf said in PA 19.00.57 crashes Firefox 69.0.1 in module pashlext64.dll | UserCallWinProcCheckWow:

                                        @2Flo unfortunately that does not help.

                                        BUT

                                        we will have a new version of dll soon, so you can check with that specifically.

                                        @2Flo we have sent you a test build via direct message in the forums. Thank you!

                                        1 Reply Last reply Reply Quote 0
                                        • M
                                          Mili conexware last edited by

                                          This post is deleted!
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