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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Can't edit user information

    Tech Support
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    • KoloheWiz
      KoloheWiz last edited by

      Unable to edit any of my forum user details. In fact, even though I am logged in I get a dialog box saying I don’t have permission to access the page. :mad: WTF!!! They’re MY user details and settings so why is it I don’t have permission to view or edit them? Here’s the screenshot:

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        you cant edit it because spammers use them to enter their info… and that wont change anytime soon, sorry.

        KoloheWiz 1 Reply Last reply Reply Quote 0
        • KoloheWiz
          KoloheWiz @spwolf last edited by

          That has got to be the lamest excuse I have ever heard. If they are spammers then why not close their account and deny them access? Your response implies that you know who is and isn’t a spammer so why not just stop them? What if my email address or other profile info changes and I no longer have access to the email address used here? There is no way for me to update it? Then what’s the use of even creating a user profile in the first place?

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @KoloheWiz last edited by

            @KoloheWiz:

            That has got to be the lamest excuse I have ever heard. If they are spammers then why not close their account and deny them access? Your response implies that you know who is and isn’t a spammer so why not just stop them? What if my email address or other profile info changes and I no longer have access to the email address used here? There is no way for me to update it? Then what’s the use of even creating a user profile in the first place?

            you can email us for help with that, or anything else.

            What exactly were you going to change on that profile page? Email? send us the info via support page and we will help you out.

            1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware last edited by

              Please understand - and this goes for everyone - it is not like we like to moderate forums.

              We would love to have it all open and easy for everyone to post pics and everything else they want. However, there are very sophisticated bots going on forums right now that can automatically break any automated check during signup.

              What happens after that? If it is all left open, we end up with 100 porn threads posted in a minute. And while we moderate forums, and we have our long time users moderate them as well, there is always time in the dead of the night where it takes 2-3 hours for someone to see spam/porn being posted and to delete it. It is 2-3 hours too much for us.

              We are only compression company that I know of that have public forums. We dont want to close them because we have to spend hour a day just deleting spam/porn.

              It is unfortunate but thats how it is right now when it comes to forums. Whatever automated way there is to detect spam bots, it does not work. Only thing extra we can do is to approve every user or even every post manually and we dont want to cripple forum like that.

              KoloheWiz 1 Reply Last reply Reply Quote 0
              • KoloheWiz
                KoloheWiz @spwolf last edited by

                I can appreciate the spambots problem as I went through that experience several years ago with a forum I moderated and eventually closed. Back then there was no Captcha or other verification system like there is now. If your particular forum software doesn’t provide the necessary security features then maybe it’s time to look for an alternative. Thanks for answering my question about changing the email address in the profile.

                I do have a question regarding the email notification of your response, however. Can you explain why the email I received had a line that is NOT in your response above? Here is the quote from the email: “What exactly were you going to change on that profile page? Email? You only registered today.” According to your own forum records I joined on 11-02-2007. Maybe it’s just me but there seems to be a world of difference between 6 years and one day.

                spwolf 1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @KoloheWiz last edited by

                  @KoloheWiz:

                  I can appreciate the spambots problem as I went through that experience several years ago with a forum I moderated and eventually closed. Back then there was no Captcha or other verification system like there is now. If your particular forum software doesn’t provide the necessary security features then maybe it’s time to look for an alternative. Thanks for answering my question about changing the email address in the profile.

                  I do have a question regarding the email notification of your response, however. Can you explain why the email I received had a line that is NOT in your response above? Here is the quote from the email: “What exactly were you going to change on that profile page? Email? You only registered today.” According to your own forum records I joined on 11-02-2007. Maybe it’s just me but there seems to be a world of difference between 6 years and one day.

                  I checked your user info afterwards :-).

                  We got few people complain before that were not actual users of PA, just ppl who wanted link backs to their sites via profiles… PA.com has high PR rating on google so it is beneficial to do that. So they would come in with 1 post and ask why they cant edit profile.

                  We use one of the most popular forum software out there and all the security addons there are, and everyone basically has same issues… most “solve” them by manually approving users which I think would be extremely annoying - because you would have to wait to post your question.

                  In any case, we are always on forums, on support ticket system, on phone support or on web chat on your bottom right. We try to provide support in every way possible.

                  Many forums closed due to all the spam, it has became crazy in past 2-3 years because they break any automated verification system within minutes.

                  1 Reply Last reply Reply Quote 0
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