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    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support
    • PA 2.00.01 macOS extract popup not showing buttons

      F

      From within PA on the extract popup, buttons are hidden, I must resize the window to get access to the OK/Cancel buttons. Tried on the default notebook screen (Macbook M1 Max 14") as well as on my external monitor (4k).Screenshot_2022-05-12_10-02-10.jpg

      Tech Support
    • PA 2.00.01 macOS directory separator inside RAR

      F

      Just uncompressed a RAR file that has a folder within, PA created the folder but the files inside are not being saved into folder because directory separator is a BACKSLASH (Windows style) instead of SLASH (macOS).Screenshot_2022-05-12_09-59-08.jpg

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • PDF Encrypt and Sign Section Missing

      W

      Ho già contattato il supporto con il modulo presente qui https://www.powerarchiver.com/it/contact/ da settimane ma non ho ricevuto riscontro e ora che ho aggiornato alla versione 21.00.15 ho notato che il problema persiste.
      Quando clicco PDF Encrypt & Sign nel tab Crittografia appare la schemata riportata sotto come se mancassero le funzionalità.

      I’ve already contacted support with the form here https://www.powerarchiver.com/it/contact/ weeks ago but I haven’t received any feedback and now that I’ve updated to version 21.00.15 I’ve noticed that the problem persists.
      When I click on PDF Encrypt & Sign in the Encryption tab the schematic below appears as if the functionality is missing.

      de9b4a2d-07e7-4323-a5a3-1b91e73dafc0-image.png

      Tech Support
    • PowerArchiver 2022 Final does not find external DVD-Burner

      U

      I have tried to burn a DVD with PowerArchiver 2022 Final, but it didn’t work because PA didn’t found the external DVD-Burner.
      I have tried several burners from Sony, LG, Dell.
      I have connected the burners with several USB-Ports but unfortunately without any success.
      With other burning software, e. g. Nero, all burner worked perfect on each USB-Port.
      The same problem occured with PA2018 and it was solved with an update, but I don’t remember the detailed software version.
      Could you check the possibility of an bug, please?
      Thank you for your support in advance!

      Tech Support
    • PowerArchivier don't save Created and Accessed timestamp

      W

      Quando creo un archivio zip con un altro programma ad esempio Winrar se apro il file con Winrar vi sono visualizzati anche le date originali di Accesso e Creazione.
      Se ottimizzo quel file zip con la funzione Ottimizza archivio di PowerArchivier (o creo un nuovo archivio) il file risultate non ha più le date originali di Accesso e Creazione.
      C’è una opzione per preservare questi dati? (Non l’ho trovata nelle impostazioni del programma e ho già abilitato le opzioni “salva info complete cartella” presente in “Profili di compressione”)
      /
      When I create a ZIP archive with another program such as Winrar, if I open the file with Winrar, the original Access and Creation dates are also displayed.
      If I optimize that zipper file with the Optimize Archive function of PowerArchivier (or create a new archive) the resulting file no longer has the original Access and Creation dates.
      Is there an option to preserve this data? (I haven’t found it in the program settings and I have already enabled the “save complete folder info” options in “Compression Profiles”)

      Tech Support
    • Unlisted pbs files

      pirrbe

      Upgraded from 2021 to 2022. Selecting ‘backup’ no scripts are showed. Only after editing and saving an existing script (explorer) it shows up in the PA backup folder.
      So is the ‘backup’ icon to open the Backup screen only for creating ‘new’ ones. This means that you have to open ALL your old pbs files and to save them again… not user friendly.
      No way to improve this ? Thank you.

      b606f084-9d96-461e-b93b-6ba9310a0f6c-image.png

      Tech Support
    • Fast/Slow Ring: PowerArchiver 2022 Final - 21.00.15

      M

      PowerArchiver 2022 - Final Version - 21.00.15

      Download:
      https://powerarchiverdl.cachefly.net/2022/powarc210015.exe

      Information about PowerArchiver 2022 - 21.00.15:
      https://www.powerarchiver.com/2022/04/05/welcome-to-owerarchiver-2022/

      Thanks everyone for your assistance!

      Tech Support
    • Access violation with scaling > 100%

      K

      Hi,

      I have a 31" 4K screen with 3840x2160 pixel, which PA is able to handle - except of a scaling other than 100%.
      When changing scaling for this screen to 125%, starting PA brings the following exception:

      Access violation at address 0000000..DF47A4 in module 'powerarc.exe'. Schreiben of address 0000...00330.

      After closing this message, PA seems to work fine.
      PA version 21.00.15 (03/2022) 64bit (tested with Win 10 and after upgrade Win 11)

      Is there any chance to avoid this access violation or this message?

      Thanks and regards,
      Karsten

      Tech Support
    • PA 21.00.13 *.tar.xz open okay but *.txz doesn't

      Brian Gregory

      Example file: http://www.kk5jy.net/smalldv-v1/Software/smalldv-1.0-beta-20180619a.txz

      PA 21.00.13 doesn’t seem to see the contents unless I change the extension to .tar.xz

      Tech Support
    • configure clouds hangs up system

      pirrbe

      This are the steps :

      in Options, select ‘configure clouds’ try now to quit this option…
      No way, everything is locked up, the only way is using the task manager to quit PA.
      (version 2021-20.10.02)
      4205a809-353e-46f4-90ab-0bad062c2ccc-image.png
      Tech Support
    • 2022 RC 2: Adding file to existing archive breadcrumb nav does not work

      MarcFou

      When adding a file into an existing archive, in the add file window, if you click in the breadcrumb bar to navigate to a parent directory, the file list does not change. The directory Up button works.

      Running x64 on Win 11

      Image1.jpg

      Tech Support
    • About box slightly messy on PA 21.00.13

      Brian Gregory

      blue text over graphic: (graphic too low?)
      PA210013About.png
      (Running on 64 bit Windows 7)

      Tech Support
    • Windows 11 context menu "Open with PowerArchiver" doesn't work

      BigMike

      In PA 21.0.13, when I try to open an archive with the new Windows 11 context menu item “Open with PowerArchiver”, a PowerArchive instance is opened, but the archive is not loaded.

      Tech Support
    • PA 2022 Windows 11 context menu not translated

      BigMike

      Hi,

      the new Windows 11 context menu is not localized in PA 21.00.13.
      While the classic context menu is localized, when it’s opened on a file on my desktop, it’s English, when it’s opened from a file on my C drive.

      @Mili Are there updated localization files available?

      Tech Support
    • Problems with registry restrictions on PA 2021 and sending reg codes

      BigMike

      Hi,

      I thought, I’ll give it a try and upgrade my PA 2018 Toolbox on my production machine to PA 2021 (20.10.03)

      Sending registration codes in your order recovery doesn’t seem to work at the moment (I also checked my junk folder), online activation works Using registry to disable modules (for example HKLM\SOFTWARE\PowerArchiverInt\General\DisableBurning) doesn’t work as expected with modern ui. The module is visible, but I’ll get the trial nag, if I try to open it. It’s almost fine in classic and ribbon mode.

      7989017c-3cd2-4a99-a1f6-06ce62329dec-image.png

      “DisableClouds” and “DisableExplorer” seem not to be respected at all, while the classic UI seems to respect the setting to disable any other unused module:
      89843f23-ad89-45bf-92bc-406b1a11dfc9-image.png

      In settings I won’t be able to access the SmartAI settings and the settings for the internal editor if the FTP module is disabled

      cc40877b-d8d0-404c-b7f8-d5ae0a1ee445-image.png

      Tech Support
    • Is PA 2022 clear with old bugs?

      G

      PA Queue does not compress file optimally with same parameters if used in Queue mode.

      Being able to save advanced option, and set a default profile and archive type for compression so I can save clicks.

      The above two are majorly affecting my efficiency with archiving stuff with PA 20.10.03.

      Can someone confirm if they are resolved with the 2022 RC1?

      Tech Support

    Paop

    Tech Support
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    • S
      Socrates Banned last edited by

      I tried using PAOP this morning; I changed a setting: I indicated that I wanted it to add the help file.

      I did a test run twice. No help file.

      I tried it sending the message plain and rich text. Didn’t help.

      Now perhaps mail has to be html for the feature to work.

      If so, think you might add a text option as well?

      I was also hoping to be able to edit the text (html or text).

      1 Reply Last reply Reply Quote 0
      • M
        Mili conexware last edited by

        which version of paop are you using?

        S 1 Reply Last reply Reply Quote 0
        • S
          Socrates Banned @Mili last edited by

          2.03

          S 1 Reply Last reply Reply Quote 0
          • S
            Socrates Banned @Socrates last edited by

            I tried to edit the last reply to add another “.03”

            Wouldn’t take. Or else I don’t know how to edit them.

            1 Reply Last reply Reply Quote 0
            • M
              Mili conexware last edited by

              just tried it, checked off to send help file
              attached a sample file to my email and sent it, received the help file with.

              Give it a try with this beta version of PAOP http://www.powerarchiver.com/test/alpha115/paop210b.exe

              S 1 Reply Last reply Reply Quote 0
              • S
                Socrates Banned @Mili last edited by

                Just tried it.

                Still no luck.

                Not even if I set the message to html

                Is there a chance that the file it wants to insert is missing?

                If so, could you resend it, and tell me in which folder I should place it.

                For the record. I use EZDetach, which automatically detaches attachments, saves them to my hard drive, and then creates a link to them within the email (keeps the PST file smaller).

                I suppose that might be the culprit, but I don’t see how. It only messes with attachments and I assumed (perhaps wrongly) that the help file was actually inserted at the end of the message.

                Moreover, I have never before had a problem receiving an email, not even one with ten attachments.

                Still, since it might be implicated, I thought I should mention it.

                1 Reply Last reply Reply Quote 0
                • M
                  Mili conexware last edited by

                  If you disable EZDetach, does it work ok then?

                  S 1 Reply Last reply Reply Quote 0
                  • S
                    Socrates Banned @Mili last edited by

                    First, I really don’t see any reason to think it is that since I often get multiple attachments.

                    Second, I cannot just turn it off. And I would lose far too many settings to uninstall it.

                    Sorry.

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      It attaches the html help file to the message… maybe EZDetach does influence it. We will try on our end to see how it works with EZDetach.

                      Only other option (in the future) would be to add text to the message body, but that could be messier and we cant explain as well…

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        Socrates Banned @spwolf last edited by

                        I am fairly sure it is not ezdetach. It only works on incoming files.

                        I am guessing the help file may be missing.

                        Could you either send it to me, of just give me the name of the file called by that option, then I can create my own.

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          Help file can not be missing, it is built inside the program.

                          Maybe it is some combination of settings?

                          What version of Windows and Office are you using?

                          thanks

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            Socrates Banned @spwolf last edited by

                            Windows 7 enterprise
                            Office 2007

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware last edited by

                              PAOP settings are located here:
                              HKEY_CURRENT_USER\Software\PAOutlook

                              Can you go to regedit.exe, to that key, export it, zip it and email it to support? Then Mili will try if it works with same settings on our own test computers.

                              Does the actual compression work? ( PAOP actually compressing attachments?)

                              S 1 Reply Last reply Reply Quote 0
                              • S
                                Socrates Banned @spwolf last edited by

                                I just saw the second half of your request.

                                It compressed the files just fine. Well, that’s now quite right. It compresses PDF files just fine; balks a bit at docx files.

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  There is an filter setting which by default doesnt compress docx (as docx are zip files so they cant be compressed futher).

                                  1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware last edited by

                                    (it is exclude extensions button in PAOP)

                                    1 Reply Last reply Reply Quote 0
                                    • M
                                      Mili conexware last edited by

                                      Received the reg file, thanks for that.

                                      tested with sent reg settings and received the help file just fine using Paop.

                                      Have you installed and tried using the beta version provided earlier?

                                      the help file is simply attached to the email, when acitavated, when PAOP is used.
                                      If you think it could possible make a difference, try disabling EZDetach and see if it works then, just for testing purposes.

                                      S 1 Reply Last reply Reply Quote 0
                                      • S
                                        Socrates Banned @Mili last edited by

                                        I am using the latest PAOP beta you send (perhaps 2.1?).

                                        As I explained, there is no way to disable EZDetach and I cannot afford to uninstall it and lose all the scripts I have written for it.

                                        But (I now realize) I really shouldn’t have mentioned this. It’s a red herring. It only affects incoming files, and I later saw that the attachment wasn’t there in the outgoing file.

                                        I will just do without.

                                        Sorry for the hassle.

                                        Hugh

                                        spwolf 1 Reply Last reply Reply Quote 0
                                        • M
                                          Mili conexware last edited by

                                          Hugh,
                                          replied to your email with help attachment

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware @Socrates last edited by

                                            @Socrates:

                                            I am using the latest PAOP beta you send (perhaps 2.1?).

                                            As I explained, there is no way to disable EZDetach and I cannot afford to uninstall it and lose all the scripts I have written for it.

                                            But (I now realize) I really shouldn’t have mentioned this. It’s a red herring. It only affects incoming files, and I later saw that the attachment wasn’t there in the outgoing file.

                                            I will just do without.

                                            Sorry for the hassle.

                                            Hugh

                                            sorry hugh, i guess it is always easier to blame something else :-)

                                            1 Reply Last reply Reply Quote 0
                                            • RJWaring
                                              RJWaring last edited by

                                              One thing we like is for users to mention things, even if it becomes a dead link! because it might just spark a future feature or solution, not to mention something who may experience similar issues can read this and get the answer they may need.

                                              S 1 Reply Last reply Reply Quote 0
                                              • S
                                                Socrates Banned @RJWaring last edited by

                                                I ended up uninstalling PAOP.

                                                I discovered something that may be worrisome.

                                                I use Office 2007. When PAOP was installed, Outlook would lock up (“Not responding”) 2-3 times a day. It never occurred to me that PAOP was the culprit.

                                                However, it has not happened once since I deleted PAOP.

                                                I may just be lucky. Or perhaps PAOP does have some untoward side effects on Outlook 2007.

                                                Sorry.

                                                1 Reply Last reply Reply Quote 0
                                                • spwolf
                                                  spwolf conexware last edited by

                                                  it could be combination of plugins… PAOP has been used for years now, never got that complaint.

                                                  what other plugins do you use (other than ezdetach)? We will try to install them on our Win7 with Office 2007 and see what happens.

                                                  1 Reply Last reply Reply Quote 0
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