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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    Extracting files but no files exist??

    Tech Support
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    • B
      brian_bfs last edited by

      Hey there… Here is my issue. I have around 70gigs of PowerArchiver files… I start the extraction… I can see the folders being created, and can see the actual files being extracted. Thousands of JPGs, MOV, AVI, etc files that are flying by the status box during the extraction. Then after about 2 hours of extraction time, it completes… Yet, NO files showup or seem to exist???

      Am I missing something?

      1 Reply Last reply Reply Quote 0
      • Luxor
        Luxor Alpha Testers last edited by

        I don’t have an answer to your question. I’ll leave that to the right people. But could you add more info to help them.
        What is your OS?
        Where are you extracting the files to?
        Type of archive etc.

        Windows 10 Home 64-bit
        Intel Core i7 6700HQ @ 2.60GHz
        12.0GB Dual-Channel DDR3 @ 798MHz

        B 1 Reply Last reply Reply Quote 0
        • B
          brian_bfs @Luxor last edited by

          I will give as much info as I know. I am on Windows 7, and I have a PowerArchiver 10 archive that consists of 144 files marked Z1 - Z144. Each file is 700 megs. There is one other file called media.zip that is 305 megs. I am extracting starting from the 305 meg file. When I choose extract, it sorts the folder, lists 954.000 files. I choose to extract to my hard drive.

          The extraction process takes around 2.5 hours. In the status box, I can see where it says it is extracting the actual files. I see filenames… When it finishes, it correctly extracts every folder which is around 15-30k different folders…

          Problem is. The folders are there, but not a single file appears in any of the folders… Obviously we are talking a pretty large archive… But I see the files extracting correctly in the status window, but when all is said and done, no files are ever extracting.

          TBGBe 1 Reply Last reply Reply Quote 0
          • TBGBe
            TBGBe @brian_bfs last edited by

            @brian_bfs:

            I will give as much info as I know. I am on Windows 7, and I have a PowerArchiver 10 archive that consists of 144 files marked Z1 - Z144. Each file is 700 megs. There is one other file called media.zip that is 305 megs.

            Sorry, need a bit more.
            Do you mean Powerarchiver 10 or PowerArchiver 2010?
            If you open Help/About what is the version number?

            @brian_bfs:

            I am extracting starting from the 305 meg file. When I choose extract, it sorts the folder, lists 954.000 files. I choose to extract to my hard drive.

            Is this from within the PowerArchiver Window (GUI) or via the exporer context menu (right click on the zip file)?

            Have you tried to use PowerArchiver “test” function?

            @brian_bfs:

            The extraction process takes around 2.5 hours. In the status box, I can see where it says it is extracting the actual files. I see filenames. When it finishes, it correctly extracts every folder which is around 15-30k different folders.

            Problem is. The folders are there, but not a single file appears in any of the folders. Obviously we are talking a pretty large archive. But I see the files extracting correctly in the status window, but when all is said and done, no files are ever extracting.

            OK - the problem is clear, but not necessarily the cause.

            Don’t take it the wrong way but we will assume that you have enough free disk space for the uncompression (about 100 GB) :D

            TBGBe 2 Replies Last reply Reply Quote 0
            • TBGBe
              TBGBe @TBGBe last edited by

              Another thing - are the folder and/or filenames using “Unicode” characters (eg non-english language characters)?

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                one million files ;-).

                Was the archive also created with PA2010?

                1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware last edited by

                  additionally, it would be swell to know what settings were used to create archive, so we can try to reproduce the issue… I am assuming uploading archive is out of question ;-).

                  B 1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    and definitely check how much free space is there in temp and destination drive.

                    1 Reply Last reply Reply Quote 0
                    • B
                      brian_bfs @spwolf last edited by

                      I can find out what it was created with. My web developer created it from my Windows web server, which is why it is so huge.

                      Uploading it somewhere would be impossible. It took me like 2.5 days to grab the files using broadband.

                      I might not have enough disk space to open it to be honest… I have around 154 gigs of free space, so I was really kind of assuming I had enough space. I figured that during the entire 2.5 hours of extraction time, that as I was watching the filenames being extracted in the progress window, that some files would write, even if I eventually ran out of disk space. The folders were being written, just not the files.

                      I do appreciate everyone’s help on this. You have no idea how valuable these files are, and I have no backup other than this powerarchiver files that currently… don’t seem to want to extract.

                      1 Reply Last reply Reply Quote 0
                      • B
                        brian_bfs last edited by

                        and to followup. I never get any sort of error message. It finishes to extraction complete to 100% without any sort of error. It just returns cleaning to the PowerArchiver 2010 program when complete.

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware last edited by

                          it is hard to say like this - maybe also some kind of permissions issue, what OS do you use?

                          1 Reply Last reply Reply Quote 0
                          • B
                            brian_bfs last edited by

                            It is installed on Windows 7… extracting to my internal hard drive… It would not bother me as much as it does if I got some sort of error message, or if I didnt see the actual files flying by during the extraction process in the progress window… I mean literally I see the correct files… but they never actually write to the drive… I know I have said that a million times… Just so frustrating on files that are so darn important.

                            TBGBe 1 Reply Last reply Reply Quote 0
                            • TBGBe
                              TBGBe @brian_bfs last edited by

                              What happens if you try a partial extraction - e.g. just one folder?

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                did you try starting PA as administrator? maybe it is some kind of permissions issue (you should get error with it but….).

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  or just one file…. small file.

                                  B 1 Reply Last reply Reply Quote 0
                                  • B
                                    brian_bfs @spwolf last edited by

                                    The problem is. .that even though my computer has 3 gigs of RAM, which I guess really is not a lot anymore, and it is such a huge number of archived files and a huge size PA tends to “stop responding” every once in awhile. It sticks so to speak, but then starts running without issues…

                                    So maybe it is a size or ram issue on my end… But the folders seem to write fine… just not the files… In theory, I assume that it should write the files in the folder, after the folder is created, and then move to the next folder…

                                    Maybe I am wrong…

                                    But you have no idea how much I need these files… Could I be better off using a command prompt version of the software?

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      You need to do this:
                                      1. Start PA2010 by right clicking on PA icon and selecting Run As Administrator
                                      2. Select single file and select extract to> Desktop.

                                      Just let it work. Since there are million files in archive, it might appear as if PA is not responding, but it is actually working in the background.

                                      So just leave it be and let us know if that file has been extracted properly and we will go from there.

                                      thanks,

                                      1 Reply Last reply Reply Quote 0
                                      • TBGBe
                                        TBGBe @TBGBe last edited by

                                        As we don’t have access to your archive and (as far as I know as another user) are unaware of existing problems which would cause this, you will have to help by answering what might appear to be “silly” or “non-relevant” questions - please be patient.

                                        P.S. Be sure you have a copy of the archive for safety.

                                        Still might be relevant
                                        @TBGBe:

                                        Do you mean Powerarchiver 10 or PowerArchiver 2010?
                                        If you open Help/About what is the version number?

                                        P.S. 3GB ram should be plenty (even with Windows 7) :p
                                        But with such a large archive things will appear to “hang” occaisionally - don’t “kill” PA, let it run.

                                        B 1 Reply Last reply Reply Quote 0
                                        • B
                                          brian_bfs @TBGBe last edited by

                                          Believe me, I have no problem answering questions that are silly. Right now I will answer any question you ask including my eye color to get this archive opened. I tried opening that way, and PA hung for 9 hours and never moved. When I say moved, I mean the progress bars never go above 0%… So I think that technique did end up freezing it up. I cant imagine 0% progress for 9 hours is working. Also for whatever it is worth, when I go into task manager to close it down. (I have done this more than once while trying to extract this) It is showing memory usage for PA between 800megs and 1.4 gigs of RAM being used.

                                          Again I dont know if that has any bearing. The next thing I will try is to hook up an external drive with 1TB free and see if maybe it is a harddrive space issue.

                                          I can attach some screenshots of the progress bar during actual extraction if that helps at all.

                                          Brian

                                          spwolf 1 Reply Last reply Reply Quote 0
                                          • RJWaring
                                            RJWaring last edited by

                                            It Might be worth you uninstalling PowerArchiver, deleting the Program Folders and Registry Values if you are comfortable in that and then reinstall the latest stable version.

                                            That has helped some people in the past with issues like this. Obviosly that was them and not you but if you have not tried this method already just give it a go.

                                            1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware @brian_bfs last edited by

                                              @brian_bfs:

                                              Believe me, I have no problem answering questions that are silly. Right now I will answer any question you ask including my eye color to get this archive opened. I tried opening that way, and PA hung for 9 hours and never moved. When I say moved, I mean the progress bars never go above 0%… So I think that technique did end up freezing it up. I cant imagine 0% progress for 9 hours is working. Also for whatever it is worth, when I go into task manager to close it down. (I have done this more than once while trying to extract this) It is showing memory usage for PA between 800megs and 1.4 gigs of RAM being used.

                                              Again I dont know if that has any bearing. The next thing I will try is to hook up an external drive with 1TB free and see if maybe it is a harddrive space issue.

                                              I can attach some screenshots of the progress bar during actual extraction if that helps at all.

                                              Brian

                                              Might want to try with PACL to external drive… Use paext.exe and it will show you list of commands and examples. Download it from download page.

                                              A 1 Reply Last reply Reply Quote 0
                                              • A
                                                Andrea @spwolf last edited by

                                                The issue in this thread is actually my issue and I’d love to bounce some more ideas off of you guys to see if I can resolve my problem.

                                                I’m on Windows 7 and PowerArchiver 2010. The archive was also created with PA2010.

                                                I have 6GBs of RAM and I am only trying to move a few files from the archive, so I know I have enough space for that. Unless someone can confirm that I need to have space for all the files on the archive before I can move even one file?

                                                I am able to load the main zip file and see the folders and files within that archive. I can even drag just one file from the archive into a new folder on my hard drive. I can preview all the files in the archive.

                                                However, if I try to move say, 5 files, I end up with the same issue described above – 0% progress and Not Responding. Each time I try to restart the process, it takes 15-20 minutes to get the archive open and I try again with the same result.

                                                1 Reply Last reply Reply Quote 0
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