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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    PASHLEXT.DLL is blamed by Raymond

    Tech Support
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    • I
      infimum last edited by

      Blamed for slow right click.
      http://www.raymond.cc/blog/archives/2010/01/04/fix-for-very-slow-or-hang-when-right-click-on-a-file-or-folder/

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        probably interferance with antivirus or something, without proper report nothing we can do… PA does not scan .zip files when right click, so there is no chance for it to cause slowness.

        I 1 Reply Last reply Reply Quote 0
        • I
          infimum @spwolf last edited by

          @spwolf:

          without proper report nothing we can do…

          Yeah, but it’s not good for publicity. Isn’t it worth at least sending email to the author?

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @infimum last edited by

            @infimum:

            Yeah, but it’s not good for publicity. Isn’t it worth at least sending email to the author?

            you are right of course… lets see if we can get to the bottom of that.

            spwolf 1 Reply Last reply Reply Quote 0
            • spwolf
              spwolf conexware @spwolf last edited by

              p.s. not for publicity, but i dont like that there might be an issue with PA that I am not aware of ;-). It will be curious to see what was the culprit.

              1 Reply Last reply Reply Quote 0
              • R
                rulero last edited by

                I had the very same problem, investigating with Sysinternals’ Porcess monitor I noticed my problem occurred when it read the keys HKCU\Software\PowerArchiver\Files\Active_File*W one by one and tried to “queryBasicInformationFile” on files on network resources that were no longer available, such as \MyRemoteMachine\MySharedFolder\myfile.zip
                I simply removed the offending HKCU\Software\PowerArchiver\Files\Active_File4W key from the registry and right click slow down was gone

                spwolf 1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @rulero last edited by

                  @rulero:

                  I had the very same problem, investigating with Sysinternals’ Porcess monitor I noticed my problem occurred when it read the keys HKCU\Software\PowerArchiver\Files\Active_File*W one by one and tried to “queryBasicInformationFile” on files on network resources that were no longer available, such as \MyRemoteMachine\MySharedFolder\myfile.zip
                  I simply removed the offending HKCU\Software\PowerArchiver\Files\Active_File4W key from the registry and right click slow down was gone

                  even if network resource is not gone, it might take a while to respond… i have already set that for investigation because it seems that it reads it first time and then removes them (meaning you get slowdown once at least). They should not be read at all.

                  thanks for the info…

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    Please check if following pre-release fixes the issue:
                    http://www.powerarchiver.com/test/release10/powarc116202.exe

                    and let us know… thank you!

                    B 1 Reply Last reply Reply Quote 0
                    • B
                      bgeneto @spwolf last edited by

                      This post is deleted!
                      B spwolf 3 Replies Last reply Reply Quote 0
                      • B
                        bgeneto @bgeneto last edited by

                        @bgeneto:

                        Unfortunately the pre-release v11.62.02 does not fix the right-clicking delay issue. I’m running Windows 7 Professional 64-bit and KIS 2010. I don’t think the problem is network related. I have noticed that it happens sporadically (not every time you right-click). My feeling is that it is related to AV software or it affects only the 64-bit PA shell extension or the combo 64-bit and AV software. This is really an annoying problem and I’m praying every night for a solution to became available quickly.

                        Sorry for my premature post. I was so excited with a possible solution to this annoying problem that I forgot to log off or reboot my machine before testing the pre-release version and after rebooting… it works!!! The delay is gone.

                        spwolf 1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @bgeneto last edited by

                          @bgeneto:

                          Unfortunately the pre-release v11.62.02 does not fix the right-clicking delay issue. I’m running Windows 7 Professional 64-bit and KIS 2010. I don’t think the problem is network related. I have noticed that it happens sporadically (not every time you right-click). My feeling is that it is related to AV software or it affects only the 64-bit PA shell extension or the combo 64-bit and AV software. This is really an annoying problem and I’m praying every night for a solution to became available quickly.

                          praying to the PA gods? :-).

                          can you check the date on the pashell dll and see if it is 2/1/2010… dev team might not have updated it for 64bit for pre-release as well but lets see if your dll is updated first of all.

                          you can go to hkcu>software>powerarchiver, delete that key completly and then see if you still have the slowdown (that will let you know if it is MRU issue).

                          Tricky thing about it is that it depends on your network… if windows has recent cache it will not query your network at all, and you will not notice the slowdown for instance… until it needs to query it again or computer is simply missing.

                          B 1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware @bgeneto last edited by

                            p.s. you should have posted sooner in this thread that you have issue with it…

                            1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @bgeneto last edited by

                              @bgeneto:

                              Sorry for my premature post. I was so excited with a possible solution to this annoying problem that I forgot to log off or reboot my machine before testing the pre-release version and after rebooting… it works!!! The delay is gone.

                              greeat then ;-)

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                in the future please report your issues even if they have been reported before, it lets us know how serious something is… thank you!

                                1 Reply Last reply Reply Quote 0
                                • B
                                  bgeneto @spwolf last edited by

                                  @spwolf:

                                  praying to the PA gods? :-).

                                  no doubt!

                                  @spwolf:

                                  can you check the date on the pashell dll and see if it is 2/1/2010… dev team might not have updated it for 64bit for pre-release as well but lets see if your dll is updated first of all.

                                  that’s the weird part… it worked but…

                                  PASHLEXT.DLL
                                  version: 11, 6, 1, 1
                                  date: 02/12/2009 19:21:48
                                  size: 238.456

                                  This is after a full uninstall, reboot and then install pre-release. So dll not updated for 64-bit? But no update required in order to correct the issue? I’m confused here.

                                  spwolf 1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware @bgeneto last edited by

                                    @bgeneto:

                                    no doubt!

                                    that’s the weird part… it worked but…

                                    PASHLEXT.DLL
                                    version: 11, 6, 1, 1
                                    date: 02/12/2009 19:21:48
                                    size: 238.456

                                    This is after a full uninstall, reboot and then install pre-release. So dll not updated for 64-bit? But no update required in order to correct the issue? I’m confused here.

                                    probably due to the fact that dll actually just calls PA to do the work, and this has been fixed on PA side…

                                    1 Reply Last reply Reply Quote 0
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