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    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Start up time before unzipping is slow!

    Tech Support
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    • G
      gate1975mlm last edited by

      Is there anyway you guys could speed up the time for when opening archives?

      I am not talking about the unzipping part but the time it takes to start the unzipping after I click Extract Here button.

      I just wish it was faster. I see the slow speed the most on bigger files.

      1 Reply Last reply Reply Quote 0
      • M
        Mili conexware last edited by

        Which version are you using? How large is the file you are opening?
        How are you opening the file?

        Thanks!

        G 1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          is it slower on big files, faster on small files?

          G 1 Reply Last reply Reply Quote 0
          • G
            gate1975mlm @Mili last edited by

            @Mili:

            Which version are you using? How large is the file you are opening?
            How are you opening the file?

            Thanks!

            I am running the latest build 11.61.07

            As far as the files all sizes but it seems the slowest on really big ones like files over 1GB.

            spwolf 2 Replies Last reply Reply Quote 0
            • moles42
              moles42 Alpha Testers last edited by

              curious to know what your hardware is also.

              Windows 10 Pro x64
              Intel Core 2 Duo E6850 @ 3.00GHz
              4.00GB Dual-Channel DDR2 @ 399MHz
              NVIDIA GeForce GT 730

              G 1 Reply Last reply Reply Quote 0
              • G
                gate1975mlm @spwolf last edited by

                @spwolf:

                is it slower on big files, faster on small files?

                Yes

                G 1 Reply Last reply Reply Quote 0
                • spwolf
                  spwolf conexware @gate1975mlm last edited by

                  @gate1975mlm:

                  I am running the latest build 11.61.07

                  As far as the files all sizes but it seems the slowest on really big ones like files over 1GB.

                  basically it is part of extraction process (it scans through the archive), it is just that progress does not start before it, so it looks like PA is doing nothing, rest assured that is.

                  I am talking about the difference between extracting 1 file in archive and 100,000 files in archive. Before that is PA startup time which we are always working on optimizing a bit.

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware @gate1975mlm last edited by

                    it also very much depends on the format…

                    1 Reply Last reply Reply Quote 0
                    • G
                      gate1975mlm @gate1975mlm last edited by

                      WinRAR for exampe is much faster starting the unpacking of really big files.

                      Is kind of hard to explain.

                      What I mean is when i upack a big file with WinRAR the WinRAR interface displays almost instant and starts unpacking. Where as PowerArchive’s interface is slower at opening and kind looks like its frozen for a second and then starts to unpack.

                      You understand what i mean?

                      I guess you could say WinRAR seem smoother :)

                      spwolf 2 Replies Last reply Reply Quote 0
                      • G
                        gate1975mlm @moles42 last edited by

                        @moles42:

                        curious to know what your hardware is also.

                        Intel Core2 Duo 6700
                        4GB Ram
                        Tons of hard drive space
                        Windows 7 64 Bit

                        1 Reply Last reply Reply Quote 0
                        • spwolf
                          spwolf conexware @gate1975mlm last edited by

                          @gate1975mlm:

                          WinRAR for exampe is much faster starting the unpacking of really big files.

                          Is kind of hard to explain.

                          What I mean is when i upack a big file with WinRAR the WinRAR interface displays almost instant and starts unpacking. Where as PowerArchive’s interface is slower at opening and kind looks like its frozen for a second and then starts to unpack.

                          You understand what i mean?

                          I guess you could say WinRAR seem smoother :)

                          Yes, i understand exactly… When it comes to actual speed (not perception), it depends on what format you use. Starting to extract 100,000 files in rar archive is a lot slower than in zip, because unrar.dll is slower to list those files.

                          But what you are reffering is perception probably, as PA progress shows only after pa engine goes through the archive, so it looks like it is stalling for 0.5-1s, but it is actually working.

                          1 Reply Last reply Reply Quote 0
                          • moles42
                            moles42 Alpha Testers last edited by

                            similar system to mine…I just tested an archive (zip) with just over 15,000 files and it started to extract after about 2 seconds.
                            I assume yours is taking much longer?

                            Windows 10 Pro x64
                            Intel Core 2 Duo E6850 @ 3.00GHz
                            4.00GB Dual-Channel DDR2 @ 399MHz
                            NVIDIA GeForce GT 730

                            spwolf 1 Reply Last reply Reply Quote 0
                            • spwolf
                              spwolf conexware @gate1975mlm last edited by

                              and also PA is 0.1-0.4s slower to start by itself, we constantly work on shaving 100ms’s from that time ;-).

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware @moles42 last edited by

                                @moles42:

                                similar system to mine…I just tested an archive (zip) with just over 15,000 files and it started to extract after about 2 seconds.
                                I assume yours is taking much longer?

                                i think he is reffering to first 1 second of the process… Its basically cosmetical as it gives perception that PA is not doing anything for a second or so (depending on archive and other things).

                                G 1 Reply Last reply Reply Quote 0
                                • moles42
                                  moles42 Alpha Testers last edited by

                                  yes it does give that appearance as though doing nothing but I always knew it was working ‘behind the scenes’ before dealing with the task at hand…:)

                                  Windows 10 Pro x64
                                  Intel Core 2 Duo E6850 @ 3.00GHz
                                  4.00GB Dual-Channel DDR2 @ 399MHz
                                  NVIDIA GeForce GT 730

                                  1 Reply Last reply Reply Quote 0
                                  • G
                                    gate1975mlm @spwolf last edited by

                                    @spwolf:

                                    i think he is reffering to first 1 second of the process… Its basically cosmetical as it gives perception that PA is not doing anything for a second or so (depending on archive and other things).

                                    Exactly :)

                                    I wish there was a way you could some how make it so the PowerArchiver UI starts up almost instantly and then starts the unpacking.

                                    Maybe you could do something like this for example.

                                    Have the PowerArchiver UI open right away and then on the UI have a count down like “starting in 3,2,1”

                                    I think that would look a lot nicer then the way it is now which looks like the ui is freezing.

                                    Its just an idea :)

                                    Anyway thanks for your help and info guys :)

                                    spwolf 1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware @gate1975mlm last edited by

                                      @gate1975mlm:

                                      Exactly :)

                                      I wish there was a way you could some how make it so the PowerArchiver UI starts up almost instantly and then starts the unpacking.

                                      Maybe you could do something like this for example.

                                      Have the PowerArchiver UI open right away and then on the UI have a count down like “starting in 3,2,1”

                                      I think that would look a lot nicer then the way it is now which looks like the ui is freezing.

                                      Its just an idea :)

                                      Anyway thanks for your help and info guys :)

                                      it is something that annoys me personally as well, so we are always working on improving it ;-). Just be assured that PA is actually working during that time.

                                      1 Reply Last reply Reply Quote 0
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