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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    Slow startup

    Tech Support
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    • drteeth
      drteeth last edited by

      Could somebody let me know the minimum system specs for the latest RC1? I installed it on a laptop, whilst not the most stellar of machines, where it took 29 secs for the main window to appear. Machine is defagged, running clean and lean. OpenOffice Writer 3.1 is ready to use in 20 secs.

      Celeron 2.6GB, Win XP, 496MB of ram just over half that used for cache, the rest free.

      Cheers

      DrT

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        use classic view, classic skin… hows that now?

        1 Reply Last reply Reply Quote 0
        • drteeth
          drteeth last edited by

          Exactly the same.

          Cheers

          DrT

          1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware last edited by

            is PA registered? if so, clear registration info and check then (so it is unregistered). lets see what happens now.

            1 Reply Last reply Reply Quote 0
            • drteeth
              drteeth last edited by

              I can clear the reg info, but not save the change. Clicking OK gives an error and the info returns. I can close the box by clicking the ‘X’ (top right) but PA remains registered.

              Cheers

              DrT

              PS Issue still present in RC2

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                delete your HKCU\Software\PowerArchiver key…

                drteeth 1 Reply Last reply Reply Quote 0
                • drteeth
                  drteeth @spwolf last edited by

                  @spwolf:

                  delete your HKCU\Software\PowerArchiver key…

                  WOW :D:D! 7-8 secs until the screen telling me how many days left of trial to run, under which the PA program was seen! How do I get that 7-8 secs startup with PA being registered? 29 to 8 secs startup is not to be sneezed at.

                  Cheers

                  DrT

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    we start by giving me an headache and then we move on :)

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      we have tried on our Turion and it starts within 4 seconds.

                      Are you sure the difference isnt because of it being cached in memory 2nd time you try?

                      drteeth 1 Reply Last reply Reply Quote 0
                      • drteeth
                        drteeth @spwolf last edited by

                        @spwolf:

                        we have tried on our Turion and it starts within 4 seconds.

                        Are you sure the difference isnt because of it being cached in memory 2nd time you try?

                        Definitely. Just booting up the offending PC to check again…classic menu and unregistered flies.

                        Cheers

                        DrT

                        1 Reply Last reply Reply Quote 0
                        • drteeth
                          drteeth last edited by

                          Nice to know it isn’t just me. I noticed that PA was not as quick as it was at loading when 2010 was first out in beta…and a fast(er) load was one of its plusses.

                          Cheers

                          DrT

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            @Fafner:

                            Looks like setting “Startup location” to a fixed folder (my Documents folder for me) solved the issue (was set on “Last open Archive” before).
                            Double clicking on whatever Archive now makes PA instantly open it like it should. Setting the option back to Last open Archive, PA starts to hang again when opening Archives double clicking in Explorer.

                            you have latest version right? Or older one? Check in Help> About, what version you have.

                            How many files/folders are there in folder where startup is slow?

                            spwolf 1 Reply Last reply Reply Quote 0
                            • drteeth
                              drteeth last edited by

                              No difference here at all with that change to a fixed folder.

                              Cheers

                              DrT

                              spwolf 1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware @drteeth last edited by

                                @drteeth:

                                No difference here at all with that change to a fixed folder.

                                Cheers

                                DrT

                                yeah, as i said, it is two completly different problems.

                                drteeth 1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware @spwolf last edited by

                                  @Fafner:

                                  Version 11.50.49

                                  Just tested with a folder containing just 2 archives…still hangs if option is set to “last open archive”.
                                  Not a great issue for me as I have no need to have it on…happy I found a way to get rid of it.

                                  how many files in that folder? (startup one?).

                                  There has to be something in that startup folder thats causing it…

                                  spwolf 1 Reply Last reply Reply Quote 0
                                  • spwolf
                                    spwolf conexware @spwolf last edited by

                                    @Fafner:

                                    Can’t get what you’re meaning with “startup folder”, I’m sorry. I’m getting this with every archive, independently of the folder it’s stored in and of the number of files which are in that folder. Just having one folder with just 1 archive I get the hang when double clicking on it to open it with PA…

                                    so when you open an archive it takes how long?

                                    and if archive is in startup location (thats what i meant, location where PA Starts), same?

                                    What Antivirus are you using? It seems to be scanning the file before letting PA use it?

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      @Fafner:

                                      When the problem is there, PA hangs 5-6secs before opening Archives. When it isn’t there, PA opens Archives almost instantly (depending on how big they are).
                                      The hang is there if I start PA directly too…that means, not double clicking on an Archive but just starting the program. And just having one startup folder which doesn’t include more than 4 small zip Archives (max. 1.4mb). Like I said, forcing PA to a fixed startup folder looks to solve the problem, no idea on what it’s trying to do with the other option set.
                                      My AV program is Avast…don’t think this could be it, as I never had this problem till maybe a pair of months ago (maybe even less)…if that would be the problem, then it would be there having one fixed startup folder, or?

                                      can you please disable Avast temporary and try again… PA scans files when it starts, AV could be blocking access until it scans them.

                                      spwolf 1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware last edited by

                                        only difference in using last open archive as startup folder is that is starts in different folder than what you manually set, PA doesnt do anything else.

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware @spwolf last edited by

                                          @Fafner:

                                          Disabled all Avast resident protection modules…no difference noticed.

                                          hm, maybe send us your PA reg key to support at conexware . com

                                          HKCU\Software\PowerArchiver and zip it before sending.

                                          That will help us replicate this exactly.

                                          thanks!

                                          1 Reply Last reply Reply Quote 0
                                          • spwolf
                                            spwolf conexware last edited by

                                            Got it… nothing special we could see from that.

                                            Lets check this.

                                            Create folder C:\1.
                                            Copy those zip files that you have in folder thats slowing down PA startup to C:\1. Now set PA to start in C:\1.

                                            Is it slower now as well? If it is slower, remove file by file from C:\1 and see if you can pin point what exactly is slowing it down.

                                            Doesnt that make sense?

                                            thanks

                                            spwolf 1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware @spwolf last edited by

                                              @Fafner:

                                              Tried this…I get the hang if I set PA to startup on that folder and if I double click on Archives stored in that Folder (I put 2 very small Archives into it).
                                              What I noticed is that I seem to get the very same hang while browsing to that Folder while setting it in PA options, at the exact moment when I click on the “Computer” icon (to make my drives show up). That doesn’t occur with any other application I have on my PC.
                                              The funny thing is that if I move my Archives to the default folder “My Documents”, I don’t get the hang (keeping PA set to a fixed startup folder).

                                              hm, something like that happened to me - i had AVG installed on our test computer Vista 64 bit (disabled), I uninstalled it so i can install Avast and after i restarted everything worked fine, even with avast installed and working.

                                              When was the last time you restarted that computer?

                                              F 1 Reply Last reply Reply Quote 0
                                              • F
                                                Fafner @spwolf last edited by

                                                @spwolf:

                                                hm, something like that happened to me - i had AVG installed on our test computer Vista 64 bit (disabled), I uninstalled it so i can install Avast and after i restarted everything worked fine, even with avast installed and working.

                                                When was the last time you restarted that computer?

                                                I restart it on a daily basis…

                                                1 Reply Last reply Reply Quote 0
                                                • drteeth
                                                  drteeth @spwolf last edited by

                                                  @spwolf:

                                                  yeah, as i said, it is two completly different problems.

                                                  Any news on this issue since I reported back on the test file?

                                                  Cheers

                                                  DrT

                                                  spwolf 1 Reply Last reply Reply Quote 0
                                                  • spwolf
                                                    spwolf conexware @drteeth last edited by

                                                    @drteeth:

                                                    Any news on this issue since I reported back on the test file?

                                                    Cheers

                                                    DrT

                                                    nope, we will have to rewrite something once final is released. Annoying issue :)

                                                    drteeth 1 Reply Last reply Reply Quote 0
                                                    • drteeth
                                                      drteeth @spwolf last edited by

                                                      @spwolf:

                                                      nope, we will have to rewrite something once final is released. Annoying issue :)

                                                      Feel free to contact me to test any fixes.

                                                      Cheers

                                                      DrT

                                                      1 Reply Last reply Reply Quote 0
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