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    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support
    • Update script error

      D

      when clciking on powerarchiver update from within powerarchiver we get a windows for the update but it nows sayes script errors. I think it could be due to windows update in windows 10 can you look into it. By pressing cancel it seems to be ok. It seems that the page being displayed as erros on it.

      Tech Support

    Frustrated with 2010

    Tech Support
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    • M
      mentorcaptl last edited by

      First of all I know that no question is a stupid question…but boy do I feel stupid.

      Since I’ve updated to 2010 ver 11.50.30 (using zip) I’m having difficulty doing backups. The scripts I have used forever no longer works. Help menu says that I can give the backups whatever name I want, but the only backup name that will work is PowerArchiver backup_.

      What am I doing wrong? I’m probably not giving enough info here, please let me know what you need to know.

      I’ll be more than greatful for your help!:confused: :confused: :confused:

      1 Reply Last reply Reply Quote 0
      • TBGBe
        TBGBe last edited by

        @mentorcaptl:

        The scripts I have used forever no longer works.

        Is the problem only with old scripts - if you create a new script does that work OK?
        @mentorcaptl:

        Help menu says that I can give the backups whatever name I want, but the only backup name that will work is PowerArchiver backup_.

        Is that the name of the script or the name of the created backup?

        What is your operating system?

        M 1 Reply Last reply Reply Quote 0
        • spwolf
          spwolf conexware last edited by

          please attach your pbs script here (you need to zip it first), and explain how are you trying to change the name for the backup?

          On first screen, you can change the name of the backup, on 2nd screen, you select location of the backup…. maybe thats the issue? I doubt it since it was same in PA 2010, but i have to ask.

          thanks!

          M 1 Reply Last reply Reply Quote 0
          • M
            mentorcaptl @TBGBe last edited by

            @TBGBe:

            Is the problem only with old scripts - if you create a new script does that work OK?

            Is that the name of the script or the name of the created backup?

            What is your operating system?

            I got it to work over the weekend and of course I messed with the b/u script again because I wanted to change the name of the saved b/u file, so now I can’t get it to work again unless I force a b/u.

            Windows XP

            spwolf 1 Reply Last reply Reply Quote 0
            • M
              mentorcaptl @spwolf last edited by

              @spwolf:

              please attach your pbs script here (you need to zip it first), and explain how are you trying to change the name for the backup?

              On first screen, you can change the name of the backup, on 2nd screen, you select location of the backup…. maybe thats the issue? I doubt it since it was same in PA 2010, but i have to ask.

              thanks!

              First screen says select Backup Archive and it defaults to PowerArchiver backup.zip. I would like this to say Mentor daily server backup. When I use the Mentor file name it will not back up. Next screen I’m directing it to where we save our daily backups. We do encrypt with PK v2.04g and a password, but I removed the password from the attached file.

              There is a zip file in my Documents and Settings\My Documents\Backups\PowerArchiver Backup.zip that is 1kb.

              I also tried to create a new archive with the name Mentor daily server backup and all that happened was a backup was created. I have also tried creating a new script as well.

              I feel so incredibly lost! Thank you for your help, it is truly appreciated.
              attachment_p_18113_0_test.zip

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware @mentorcaptl last edited by

                @mentorcaptl:

                I got it to work over the weekend and of course I messed with the b/u script again because I wanted to change the name of the saved b/u file, so now I can’t get it to work again unless I force a b/u.

                Windows XP

                what is b/u? I am truly confused too, so you are not alone :-)

                M 1 Reply Last reply Reply Quote 0
                • M
                  mentorcaptl @spwolf last edited by

                  @spwolf:

                  what is b/u? I am truly confused too, so you are not alone :-)

                  Sorry…

                  B/U = backup

                  1 Reply Last reply Reply Quote 0
                  • spwolf
                    spwolf conexware last edited by

                    ok, is the problem that PA will not rename old backup files? because if you change backup name, it will only change future backup filename, not previous one…. ?

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      mentorcaptl @spwolf last edited by

                      @spwolf:

                      ok, is the problem that PA will not rename old backup files? because if you change backup name, it will only change future backup filename, not previous one…. ?

                      No, it will not run the backup at all

                      1 Reply Last reply Reply Quote 0
                      • spwolf
                        spwolf conexware last edited by

                        so you basically rename the backup and then when you click to run the backup, what happens?

                        Is it possible that you dont have write priviledges to that folder?

                        What if you try to save backup to your my documents folder or desktop - does it work then?

                        thanks

                        M 1 Reply Last reply Reply Quote 0
                        • M
                          mentorcaptl @spwolf last edited by

                          @spwolf:

                          so you basically rename the backup and then when you click to run the backup, what happens?

                          Is it possible that you dont have write priviledges to that folder?

                          What if you try to save backup to your my documents folder or desktop - does it work then?

                          thanks

                          When I click to run the backup to run manually it will start to run, but not add files. For 3 minutes now it shows b/u status with nothing going on and no b/u file created. Also, it will not run automatically. :confused: :confused: :confused:

                          Ooops, I take that back…it has been 8 minutes since I started the manual back up and it is now compressing files.

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            aha… so how many files are you compressing? is that an network drive that you are compressing from?

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mentorcaptl @spwolf last edited by

                              @spwolf:

                              aha… so how many files are you compressing? is that an network drive that you are compressing from?

                              Yes it is a network drive
                              5.93GB
                              27,750 files
                              5,128 folders

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                it is slower since it has to look through network folder for 28,000 files.

                                but it works, right or?

                                It should be slightly faster or a lot faster in beta 2 (didnt test it on network drive, but on local drive, instead of 10 seconds, file list building takes 1 second). It might still be slow on network drive since it has to take info from the network…

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  Beta 2 is out, please check it out via web update or download page.

                                  It will be interesting to see if it gets faster for network backups!

                                  thanks

                                  M 1 Reply Last reply Reply Quote 0
                                  • M
                                    mentorcaptl @spwolf last edited by

                                    @spwolf:

                                    Beta 2 is out, please check it out via web update or download page.

                                    It will be interesting to see if it gets faster for network backups!

                                    thanks

                                    I have downloaded Beta 2 and have scheduled an auto backup to start shortly. I will let you know if it starts and is successful. crossing fingers:eek:

                                    M 1 Reply Last reply Reply Quote 0
                                    • M
                                      mentorcaptl @mentorcaptl last edited by

                                      @mentorcaptl:

                                      I have downloaded Beta 2 and have scheduled an auto backup to start shortly. I will let you know if it starts and is successful. crossing fingers:eek:

                                      I GIVE UP!!! Why won’t this back up start automatically? I have it scheduled. Maybe I should go back to 2009? How would I go about doing that?:mad:

                                      spwolf 1 Reply Last reply Reply Quote 0
                                      • spwolf
                                        spwolf conexware @mentorcaptl last edited by

                                        @mentorcaptl:

                                        I GIVE UP!!! Why won’t this back up start automatically? I have it scheduled. Maybe I should go back to 2009? How would I go about doing that?:mad:

                                        wait, so problem is that your backup does not start automatically?

                                        You need to decide what the issue is :-).

                                        For windows scheduler backup, you need to check schedule and make sure login/password is properly entered, or else Windows Scheduler will not start the schedule.

                                        M 1 Reply Last reply Reply Quote 0
                                        • M
                                          mentorcaptl @spwolf last edited by

                                          @spwolf:

                                          wait, so problem is that your backup does not start automatically?

                                          You need to decide what the issue is :-).

                                          For windows scheduler backup, you need to check schedule and make sure login/password is properly entered, or else Windows Scheduler will not start the schedule.

                                          I have 2 issues going on. One that I cannot name the backup what I want to name it unless I rename after the b/u is complete and two is, it will not run automatically. I have login/password properly entered, etc. I will try again today :-S

                                          M 1 Reply Last reply Reply Quote 0
                                          • M
                                            mentorcaptl @mentorcaptl last edited by

                                            @mentorcaptl:

                                            I have 2 issues going on. One that I cannot name the backup what I want to name it unless I rename after the b/u is complete and two is, it will not run automatically. I have login/password properly entered, etc. I will try again today :-S

                                            One issue fixed (auto backups), now onto the naming issue. I will test that next. Sometimes a fresh mind helps :cool:

                                            M 1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware last edited by

                                              ok :-)

                                              what happened with slow startup of backup due to the network? Is it faster in b2?

                                              M 1 Reply Last reply Reply Quote 0
                                              • M
                                                mentorcaptl @spwolf last edited by

                                                @spwolf:

                                                ok :-)

                                                what happened with slow startup of backup due to the network? Is it faster in b2?

                                                Yes, faster in b2 :-)

                                                1 Reply Last reply Reply Quote 0
                                                • M
                                                  mentorcaptl @mentorcaptl last edited by

                                                  @mentorcaptl:

                                                  One issue fixed (auto backups), now onto the naming issue. I will test that next. Sometimes a fresh mind helps :cool:

                                                  Crossing fingers PA has auto started and is compressing under the file name I gave instead of default.

                                                  I said last week I felt stupid…this just justifies it. :-)

                                                  M 1 Reply Last reply Reply Quote 0
                                                  • M
                                                    mentorcaptl @mentorcaptl last edited by

                                                    I have accomplished success. Thank you all for listening to my rants.

                                                    The solution to the 2nd issue (not doing auto backups) was the missing password under scheduling in Windows. As many times as I had entered it, I must have been doing it wrong.

                                                    Thanks again for all your time and help!
                                                    Tammy

                                                    spwolf 1 Reply Last reply Reply Quote 0
                                                    • spwolf
                                                      spwolf conexware @mentorcaptl last edited by

                                                      @mentorcaptl:

                                                      I have accomplished success. Thank you all for listening to my rants.

                                                      The solution to the 2nd issue (not doing auto backups) was the missing password under scheduling in Windows. As many times as I had entered it, I must have been doing it wrong.

                                                      Thanks again for all your time and help!
                                                      Tammy

                                                      goodies :-)

                                                      1 Reply Last reply Reply Quote 0
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