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    • File Explorer Shell Extension crash on Junction

      W

      Re: Explorer.exe Crash on right click

      This appears to be happening again with the Power Archiver 2022 shell extensions.

      When I have Use Explorer Shell Extensions enabled in Power Archiver Configuration and right-click on c:\Users\username\Start Menu, (hidden Junction file), File Explorer crashes.

      I have version 21.00.15 (03/2022) 64-bit installed in Windows 10 Version 21H2 (Build 19044.1826).

      Tech Support
    • Right-click encrypt not working

      L

      Powerarchiver 2022
      Right-click and select Encrypt on a folder does not work.
      Although it says it encrypts, there is no encrypted file in the destination folder.

      Tech Support
    • Latest version and online update

      P

      The online update feature within the program suggests there is a later version than the ‘.17’ available on the web site. But clicking either download or update just reinstalls version .17.

      Either there isn’t an update OR
      the “download” and 'update" links should be repaired.

      Tech Support
    • Cannot login

      P

      Hi Dear,

      Cannot login and request resend license code for my fd

      Tech Support
    • PowerArchiver Purchase

      C

      Hi,

      When you click on the Buy Now link, you come across four tabs - Home or Work, Enterprise Unlimited, Educational Discount, & Gift Discount.

      What is the difference between a licence purchased via Gift Discount and a Home/Work licence?

      Also, how can I renew the PowerArchiver Select plan a year after the purchase? Will it remind me automatically?

      Best,

      Tech Support
    • Power Archiver Starter - CPU and power overhead

      PA_Fan

      I’m running PA 21.00.17 64-bit on a 64-bit i7 desktop with W10 Pro, latest version. This 32gb of installed RAM.

      As I use the PA pbs system for a number of scheduled archiving operations throughout the day, PA Starter is set to load and run at system startup.

      In the course of trying to identify some causes of slowness and bottlenecks in other processes, I notice that PA Starter (PAS) always runs at between 11% and 15% of CPU (see screenshot), usually at about 12-13%. This is by far the highest demanding process on the system, as shown by Task Manager. In Performance Monitor, PAS Average CPU is 8.32, with every other process at less that 1 i.e. in decimal places only.

      Task Manager also shows PAS Power Usage as “Very High”, and is the only process shown thus.

      I have looked again at the information about PAS at https://wiki.powerarchiver.com/en:help:details:powerarchiver_starter, which was last modified in 2016. The article states a low memory usage for PAS of 784k, which is fair enough, but it is the large CPU overhead which is of concern.

      It is of course possible to change the PAS priority, but this has no effect on CPU overhead.

      However, is it possible to change PAS, which is required only at intervals to initiate PA scheduled tasks, from consuming so much system resource for every moment of the day?

      PA Starter.jpg

      Tech Support
    • Slow multipart RAR extraction

      A

      I’m experiencing very slow extraction speed of multipart RAR files. For the first part the extraction is super fast but when PA reaches the part2.rar the extraction from there on gets super slow. PA needed for a 6,3 GB multipart archive 30 minutes to extract. I tested then with another program and it just took 70 seconds. I had this slow extraction speed with PA for quite a long time and I always thought that is maybe because of a high compression rate that the extraction would take longer. But it seems that only PA gets that slow.

      I have lots of multipart archives that are 10+ GB and with PA it would be really time consuming. Is there any solution to this?

      Tech Support
    • Action Move - Not Working in Tools - Batch Archive

      G

      Hi. The “Move” Action seems to be Not Working when used in the Tool – Batch Archive.

      Using the Options – Configuration – Compression Profiles ---- I created a Profile with the Action of Move. Also set were Zip, and Method Deflate.

      When I use the Tool - Batch Archive – It appears to me that the Action Move does not Move the compressed files (basically add to zip, and delete the added file from original location on the same disk). Zip file(s) are created and look ok.

      Typically I on the Batch Archive process – I have selected options to use a Profile with the Move Action.

      File’s Current Folder Group files from same folder into same archive Add subfolders to separate archives

      My PowerArchiver version is 21.00.17 .

      Can you reproduce ? – Or do you need additional details or information?

      Tech Support
    • Command line

      L

      Hello,

      PowerArchiver Command Line 7 support file greater than 2 Go ?

      Thanks

      Tech Support
    • open file manager after extracting from archives...

      P

      i just registered my own copy and i need some help to set it…

      if i set the ‘configuration>shell extension>open folder after extracting’ checkbox, after decompress an archive is opened the file manager on that folder but… if somebody is using a different file manager how to open XYplorer or Directory Opus for example and NOT the MS file manager?

      consider this as a feature request also if not available within the 2022 version

      Tech Support
    • Need to find out how to disable "all users" to end UAC elevation prompt on running PA

      Q

      I am looking for a way to stop the UAC elevation prompt when running Powerarchiver. In an old post about PA 2019, someone asked this and got a response to uncheck “all users” at the prompt but I am not seeing where one can do this. It definitely seems like the way to go though as if I click on “More Details” at the prompt I see that it is trying to run “_pautil.exe /paassociate /allusers /my(long binary string)”. Can you let me know? Thanks.

      PS I tried renaming _pautil.exe and this worked, but I don’t know what the consequence of doing this may be so I would like to do this properly, thanks.

      Tech Support
    • Question is Ashampoo Zip Pro 4 built by the Powerarchiver team?

      D

      Just a question is Ashampoo zip pro 4 built by Powerrachiver as it is very similar and uses the pae encryption.

      Tech Support
    • Transfer PC License to MacBook iOS

      R

      Hi,
      Is it possible to transfer one of my existing PC Licenses to my MacBook?

      Tech Support
    • Transfer License

      R

      Re: Transfer PC License to MacBook iOS

      Here is the email…
      On Tue, Jun 7, 2022 at 1:20 PM Rich DiBenedetto rmdibened@gmail.com wrote:
      Greetings,
      Could you assist me with this?
      Can I use my current licenses with MacOS?
      If not, can I transfer a license to MacOS?

      Cheers and Have a Great Day,
      Rich

      On Wed, Dec 9, 2020 at 6:35 AM ConeXware, Inc. ordering@conexware.com wrote:
      Dear Richard DiBenedetto,

      Thank you for supporting PowerArchiver! Please find your activation and registration codes below.

      *** Online Activation ***

      PowerArchiver Select for PowerArchiver Toolbox English - LIFETIME
      is valid until - not limited.

      E-Mail: RMDibened@gmail.com
      Activation Code: ***

      Tech Support
    • Does PA supports Intel's zlib?

      G

      There would be many of us with Intel Processors.

      and they have their own optimized zlib algorithm, which can result in more efficiency if used combined with their hardware processor.

      Reference:
      https://www.intel.com/content/dam/www/public/us/en/documents/white-papers/zlib-compression-whitepaper-copy.pdf

      Can we get the same Functionality Under Hardware Acceleration Feature?

      Zlib is not the only feature that intel has included with their processor, there’s many, which if combined can result in efficient and better compression ratios.

      Tech Support
    • GUI: Issue with buttons

      guido

      a686fe8c-93a1-4830-9d01-0b9a4edd9449-image.png

      Right buttons are not visible

      Tech Support
    • PA 2.00.01 macOS - stuck with no support

      F

      Greetings, new customer searching for help and/or refund…

      Tech Support
    • Windows 10 File Explorer crashing context menu on Junction

      W

      With PowerArchiver context menu enabled, it is crashing Windows 10 File Explorer when right-clicking on the Default User junction in C:\Users. Had 2021 installed, updated to today’s 2022, still getting same crash. Must have Hidden files and folders set to Show, and Hide protected operating system files cleared in File Explorer Options|View.

      Windows 10 Enterprise Version 21H2 (OS Build 19044.1708) (64-bit)
      PowerArchiver 2022 Version: 21.00.15 (03/2022) 64-bit
      Licensed:
      PowerArchiver Toolbox Edition Personal English

      Disabling PowerArchiver context menu using Autoruns: on the Explorer tab, uncheck PowerArchiver64 under HKLM\Software\Classes\Folders\ShellEx\ContextMenuHandlers and the crash does not happen.

      Tech Support
    • Conexware update

      W

      Hello,
      When clicking on the main ribbon for a new version I get a script error message.
      Actual version: 21.00.15 - French version
      OS: W10 21H2 19044.1645

      Best regards
      Wilfrid

      PS: Keep building such good software

      Tech Support

    PA memory crash with 7zip

    Tech Support
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    • S
      steiale last edited by

      Hi there,

      once again… :)

      You had this issue solved in last version and here it is again in the new version.
      But this time I found the reason I hope.

      Doing my packups with 7zip of a directory. In this directory are also zip files. Whenever PA reaches the zip files that shall be compressed with 7zip it crashes with the error that the hdd is full or the directory not writable.
      Unfortunately the workaround to change the compression level does not work anymore. So again no backups. :confused:
      The backup with zip instead of 7zip doesnt even start. Only creates a huge progessor gain.

      Regards, alex

      1 Reply Last reply Reply Quote 0
      • spwolf
        spwolf conexware last edited by

        how many files total, both size and count, are to be backed up? thanks

        1 Reply Last reply Reply Quote 0
        • S
          steiale last edited by

          Sorry for the delay…

          9.6gb, 122000 Files and 13000 Folders…

          In the previous version it worked very well…!!

          spwolf 1 Reply Last reply Reply Quote 0
          • spwolf
            spwolf conexware @steiale last edited by

            try turning off optimized compression and see if it helps.

            As to the zip, try waiting a bit - i think it is not crashing but it is taking time to build an list of files to be compressed…

            thanks

            1 Reply Last reply Reply Quote 0
            • S
              steiale last edited by

              Didn’t work either…

              1 Reply Last reply Reply Quote 0
              • spwolf
                spwolf conexware last edited by

                waiting a bit didnt work for zip?

                S 1 Reply Last reply Reply Quote 0
                • S
                  steiale @spwolf last edited by

                  How long…? Waited for 20 Minutes…

                  Something was changed for the new release I guess… :(

                  1 Reply Last reply Reply Quote 0
                  • S
                    steiale last edited by

                    Even in the new update the error occurs. Any new ideas?

                    1 Reply Last reply Reply Quote 0
                    • spwolf
                      spwolf conexware last edited by

                      nope, nothing has changed… we have tested internally and we can not reproduce… we will try more.

                      1 Reply Last reply Reply Quote 0
                      • S
                        steiale last edited by

                        Is there any more Information I can give you…

                        1 Reply Last reply Reply Quote 0
                        • S
                          steiale last edited by

                          Would it help if I change backup type from normal to full?

                          1 Reply Last reply Reply Quote 0
                          • spwolf
                            spwolf conexware last edited by

                            i dont think so… try changing some other options to see if something else might be affecting it.

                            We have just tried creating backup from 20 GB/77,000 files and everything worked properly.

                            Try breaking that backup into 2 different backups - does that help?

                            thanks!

                            1 Reply Last reply Reply Quote 0
                            • S
                              steiale last edited by

                              Two different jobs or just split files?

                              1 Reply Last reply Reply Quote 0
                              • spwolf
                                spwolf conexware last edited by

                                two different jobs… see what happens then?

                                thanks!

                                1 Reply Last reply Reply Quote 0
                                • spwolf
                                  spwolf conexware last edited by

                                  we believe that this issue has been fixed in Beta 1, please check it out and let us know if it works properly.

                                  thanks!

                                  S 1 Reply Last reply Reply Quote 0
                                  • S
                                    steiale @spwolf last edited by

                                    Problem still exists. No improvement here…

                                    1 Reply Last reply Reply Quote 0
                                    • spwolf
                                      spwolf conexware last edited by

                                      well then it is some other issue :-).

                                      so it happens only when zip files are there?

                                      S 1 Reply Last reply Reply Quote 0
                                      • S
                                        steiale @spwolf last edited by

                                        I splitted the same Folder in 4 jobs and it worked…

                                        SAME FILES…!!!

                                        Folder in 1 job crashes…

                                        1 Reply Last reply Reply Quote 0
                                        • spwolf
                                          spwolf conexware last edited by

                                          is there an difference now between different compresion levels in 7zip? solid/non solid?

                                          1 Reply Last reply Reply Quote 0
                                          • S
                                            steiale last edited by

                                            Didn’t check yet. I just did a check with the same settings as the 4 jobs just in 1 job.

                                            1 Reply Last reply Reply Quote 0
                                            • spwolf
                                              spwolf conexware last edited by

                                              can you try compressing same folder via shell extensions, manually (not in backup), with same compression settings… does that work?

                                              1 Reply Last reply Reply Quote 0
                                              • S
                                                steiale last edited by

                                                I uninstalled it. ALL backups didn’t run with errors solved in the last version. Did a rollback hoping things to work again.

                                                1 Reply Last reply Reply Quote 0
                                                • S
                                                  steiale last edited by

                                                  Dear PA Team,

                                                  I don’t know how you are tesing. Maybe I should be one of your beta testers.

                                                  Did the rollback. Some old backup jobs work, some don’t. How can this be? Right click works. pbs does not work. I just don’t know what your QA is doing.
                                                  Look I am trying to use the tool as a daily backup tool. Wasn’t it ment that PA can do this too?
                                                  Somehow with every new verson bugs in doing backups get bigger…
                                                  Very disappointing…!!!

                                                  TBGBe spwolf 2 Replies Last reply Reply Quote 0
                                                  • TBGBe
                                                    TBGBe @steiale last edited by

                                                    @steiale:

                                                    …Maybe I should be one of your beta testers…

                                                    You are (as are the rest of us using it) - PA 2010 is a beta.

                                                    1 Reply Last reply Reply Quote 0
                                                    • spwolf
                                                      spwolf conexware @steiale last edited by

                                                      @steiale:

                                                      Dear PA Team,

                                                      I don’t know how you are tesing. Maybe I should be one of your beta testers.

                                                      Did the rollback. Some old backup jobs work, some don’t. How can this be? Right click works. pbs does not work. I just don’t know what your QA is doing.
                                                      Look I am trying to use the tool as a daily backup tool. Wasn’t it ment that PA can do this too?
                                                      Somehow with every new verson bugs in doing backups get bigger…
                                                      Very disappointing…!!!

                                                      two big 7zip backup issues were solved in this version, and we cant reproduce issue you have so you have to help us somehow :-).

                                                      1 Reply Last reply Reply Quote 0
                                                      • spwolf
                                                        spwolf conexware last edited by

                                                        Can you please post your pbs file here?

                                                        I have tried many situations to reproduce this but could not, we simply need more information. I have tried compressing 200,000 files and 80 GB of data and backup worked fine.

                                                        1 Reply Last reply Reply Quote 0
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